• 대한영양사협회학술지
• /
• 제10권3호
• /
• pp.309-321
• /
• 2004

This research was conducted to increase the customer satisfaction through the evaluation of their satisfaction in employee-feeding foodservice operations according to the types of foodservice. The questionnaires were distributed to randomly selected customers of employee-feeding foodservice 120 each at two public organizations, two companies and two colleges. SPSS was used for descriptive analysis, Cronbach's Alpha value and Anova test. Six hundred seventy eight respondents in self-managed foodservices and 660 in contracted foodservices were participated for the survey. On average, the number of male respondents(67.9%) was more than twice than the number of female respondents(32.1%). As for the age group, twenties were the major with 48.5% at self-managed foodservices, 56.2% at contracted foodservices. With the marital state of the users, 57% at self-managed foodservices, 61.2% at contracted foodservices were single, showing higher proportion of non-married users at contracted foodservices. In all categories comprising the foodservice satisfaction, significant differences were shown in the quality of foods(p<0.001), tangibility(p<0.05) and empathy(p<0.05) according to the types of foodservice. Responsiveness(2.9$\pm$0.87) was ranked for the highest degree of satisfaction and reliance(2.32$\pm$0.76) was the lowest at self-managed foodservices. The result at contracted foodservices showed the same categorical order with responsiveness(2.9$\pm$0.87) ranked at the first and reliance(2.32$\pm$0.76) at the last.

• 한국조리학회지
• /
• 제20권2호
• /
• pp.120-135
• /
• 2014

본 연구의 목적은 한식당 경영관리가 경영성과에 어떠한 영향이 미치는지를 살펴보고 대안을 제시하고자 하였다. 본 조사를 위하여 수도권 소재 한식당 경영자를 대상으로 설문조사를 실시하였으며, 360부를 표본으로 요인분석, 차이검증, 다중회귀분석 등을 실시하였다. 분석결과 한식당 경영관리 요인 중 정보관리와 자금관리만이 재무성과와 비재무성과 모두에 영향을 미치는 것으로 나타났다. 이는 한식당의 경우 외식업 경영에 대한 제반환경, 고객의 욕구 등을 잘 파악하여 적재적소에 자금을 투자하고 비효율적 비용을 관리함으로써 경영성과를 높일 수 있다는 것이다. 그러므로 한식당 경영자는 경영지식 함양과 전직원의 비용절감 노력을 기울이는 것이 무엇보다 중요하리라 생각된다.

• 디지털콘텐츠학회 논문지
• /
• 제9권2호
• /
• pp.213-223
• /
• 2008

본 논문은 유선방송산업의 두 축인 중계유선방송과 종합유선방송간의 도입배경과 산업적 차이를 밝히고 현재 처해 있는 경쟁현황을 분석한 후, 상대적으로 사장되어 가고 있는 중계유선방송의 매체적 가능성을 밝혀보고자 하였다. 중계유선방송은 지상파 방송의 난시청 해소를 위하여 도입되었으나 난시청이 어느 정도 해소된 이후에는 지역밀착형 특성을 지닌 매체로서 자리매김하기 시작하였다. 반면에 종합유선방송은 정부의 유선방송산업 활성화 정책에 의하여 탄생하여 법적 제도적 보호아래 케이블TV 산업으로 성장하였다. 중복된 시장영역을 가질 수 밖에 없는 두 매체의 특성과 종합유선방송산업의 활성화를 위하여 산업적으로 열악한 상태의 중계유선방송 산업은 재허가 또는 신규사업이 매우 제한적이거나 아예 불가능한 상황에 처하게 되었다. 최근 미디어 환경의 급격한 변화와 함께 다매체 다채널의 무한경쟁 시대의 도래는 더 이상 어느 한 매체를 보호 육성할 수 없음을 시사하고 있다. 따라서 각각의 매체가 지니고 있는 특성을 살려서 다양한 고객의 니즈를 만족시킬 수 있는 니치미디어의 보급이 요구되어진다. 우리나라의 지역매체는 현재 그 역할과 기능을 수행하기 어려운 상태에 놓여 있다. 이러한 지역매체의 어려움을 본 연구를 통하여 중계유선방송이 어느 정도 덜어낼 수 있을 것으로 예상해본다. 이를 위해서 본 연구에서는 중계유선방송 사용자의 고객조사를 실시하였다. 중계유선방송은 현재 도서산간이나 벽지 등에서 주로 서비스를 하고 있으나 향후 이를 확대하여 서비스할 수 있도록 그 가능성을 열어두고자 한다.

• 한국조리학회지
• /
• 제16권2호
• /
• pp.49-63
• /
• 2010

호텔 레스토랑의 효율적인 메뉴 관리를 위하여 조리 표준량 목표를 설정하여 일정한 메뉴 품질 관리를 제공하므로 종업원들 간의 정보 교환, 원활한 업무 수행, 고객 유지 및 창출 방법을 모색하는데 있다. 본 연구의 실증적 분석은 호텔 레스토랑에 근무하는 종업원을 대상으로 설문조사를 실시하였고, 통계자료 분석은 SPSS WIN 12.0 프로그램을 활용하여 분석하였다. 빈도 분석, 신뢰도분석, 요인 분석, 상관 관계 분석, 선형회귀 분석을 실시하였고, 구성간의 표준량 목표의 조절 효과를 보기 위하여 곱 모형을 사용하는 조절회귀 분석을 실시하여 가설을 검증하였다. 업무효율성을 높이기 위해서는 표준량 목표를 사용하여 메뉴 관리를 해야 하고, 메뉴 계획 단계에서는 직원들과 충분한 협의에 의해서 메뉴를 구성하며, 그 과정에서 표준량 목표를 도구로 사용하여 메뉴 계획을 진행함으로써 업무효율을 높일 수 있다. 고객 서비스 업무의 효율을 높이기 위해서는 메뉴 운영 시 고객의 취향과 트렌드에 맞는 메뉴들로 표준량 목표를 설정하여 지속적으로 변화에 맞춰서 수정 보완하는 운영 관리에 따라 업무효율에 영향을 미친다는 것을 확인하였다.

• 유통과학연구
• /
• 제17권11호
• /
• pp.81-92
• /
• 2019

Purpose: The salesperson, the core of the operating activities, plays the role of connecting the inside and outside of the company, representing the company to the consumer and identifying and responding to the customer's needs. The department store industry is the most representative retail industry in South Korea, and competition among its peer group and industry is intensifying, requiring differentiated service sales activities and performance from its employees. This study divided the sales force system into activity control(process-oriented control) and output control(performance-oriented control) and verified the differential impact on the job attitude of the salesperson (e.g., job satisfaction and burn-out), respectively. In addition, the effect of job satisfaction and burn-out of the salesperson on the job performance were checked. Research design, data, and methodology: The survey was conducted on 200 sales people working at five branch stores of Hyundai department store in Seoul, and 194 of them were analyzed. The reliability and validity of the variables were analyzed and hypotheses were verified through the SEM. Results: Results have shown that activity control has a greater impact on burn-out compared to output control, and output control has a greater impact on job satisfaction compared to activity control. It has been shown that the salesperson's burn-out does not affect sales performance, but that job satisfaction has a positive effect on sales performance. Conclusions: This study examines the effect of sales force management system such as activity control and output control, on the job attitude and sales performance in department stores. According to the results of this research, each of two control systems have a discriminatory effect on the job attitude variables. For the sales managers of department store, it is recommended to increase the efficiency of sales management by increasing the use of outcome control compared to activity control.

• 한국항해항만학회지
• /
• 제30권3호
• /
• pp.227-233
• /
• 2006

상해를 포함한 북중국 항만들이 빠르게 성장하면서 동북아 허브항을 지향하는 항만간의 경쟁이 치열하게 전개되고, 부산항의 위기론까지 대두되고 있다. 그러나 북중국 항만들의 성장에 관한 낙관적인 전망과 함께 기상 악화 및 지리적 원거리로 인한 운영상의 제약 문제가 제기되기도 한다. 기상 악화 문제는 선박 운항 및 터미널 하역 작업에 직접 영향을 미치기 때문에 항만의 경쟁력을 논할 때 우선 고려되어야 하는 요인 중 하나이지만 기존 문헌은 이러한 항만 운영 외적 요인에 대한 검토가 극히 미흡하다. 따라서 본 논문은 국내 소재 국적 선사 및 외국선사 대리점을 대상으로 상해 및 북중국 항만의 제약 요인을 분석하였다. 조사 결과 응답자들은 북중국 항만의 최대 제약 요인으로서 기상 악화를 꼽았으며, 그로 인한 세부적인 문제점으로서 정기선박의 스케줄 운영 불가, 일정을 맞추기 위해 해당 항만을 건너뛸(skip) 경우 발생하는 유지비용 과다, 화물집하의 어려움, 납기 준수 불가, 영업물량 감소 등을 들었다.

• 한국조리학회지
• /
• 제23권5호
• /
• pp.92-100
• /
• 2017

The purpose of this study was to analyze the current status of 30 restaurants targeted for customized-visit consulting. For this process, experts visited restaurants and conducted consulting to improve the effectiveness of management for restaurants. A frequency analysis was used for general details, and a questionnaire survey was conducted to consult employees and customer groups. The analysis and consulting results were as follows: Firstly,menu need to be improved through restaurants' sanitary state and menu quality improvement. New menu should be developed through continuous training for restaurant operators, the relevant organizations, and cooking skill experts. Secondly, restaurants' cooking skill and knowledge should be secured by training of restaurant operators from the relevant organizations and experts to acquire cooking skills. In conclusion, restaurants' capability needs to be consolidated through persistent and cyclical process to maintain competitive menus and cooking skills. The results also showed that employee group's MOT, foods, menu, and facility education/training should be fortified. In order to reinvigorate the restaurant industry, marketers need to offer continuous education/training and consulting for employees to improve their satisfaction.

• 한국의류학회지
• /
• 제26권2호
• /
• pp.239-250
• /
• 2002

The purpose of the study was to explore the information activities of wedding dress shops and how companies' characteristics (the number of business year and the location of shops) and information users'characteristics (the year of career) influenced on utilization of information (fashion information, market information and internal information). In addition, the study was to investigate ratings of the importance of the competitive means. The questionnaire was revised by the researchers on the base of preceding research studies after interviewing wedding dress industry workers and performing a pilot survey. The total l10 copies were distributed to the workers of the wedding shops located in the city of seoul. Fifty six copies from the shops in Kangnam area were returned, and 38 copies at Kangbuk area. For statistical analysis, one-way ANOVA and Duncan's tests were used. The results from the study are follow. 1. The heavily utilized fashion information was collected from international and domestic wedding magazine by the respondents for their merchandise and design planning. 2. According to the companies'characteristics (the number of business year and the location of shop), the 50∼10 year-old companies collected fashion information from international fashion shows, domestic wedding/fashion magazine reporters, and utilized sales data as internal information sources than any other companies. The shops in Kangnam area used international fashion information and market information on popular/unpopular goods more than other shops. 3. According to information users'characteristics (the year of career), the 3-5 year-experienced workers utilized domestic fabric converters as an information source, lists of popular/unpopular goods as well as future forecasting information as internal information more any other workers. 4. Dress design, fabrics and customer service before wedding were considered as very important competitive power by wedding shop workers.

• 한국의류학회지
• /
• 제33권11호
• /
• pp.1781-1793
• /
• 2009

This study classifies the lifestyle of elderly female consumers in their 60's and 70's and examines the influence of lifestyles on personal clothing purchase behavior. This paper classified the types of lifestyle and examined the influence of lifestyle types on the perceived importance of salesperson's characteristics and store evaluation criteria. A survey was conducted on 194 elderly females in their 60's and 70's living in Seoul. The SPSS 14.0 program was used to analyze the data. Descriptive statistics, factor analysis, reliability analysis, K-means cluster analysis, and one-way ANOVA followed by Duncan post hoc comparisons were conducted. The research results are as follow. First, in order to identify the lifestyle factors of elderly female consumers a factor analysis was conducted that indicated 9 factors. Second, as a result of the cluster analysis of lifestyle types, the respondents were classified into 'proactives', 'passive stagnants', 'independent misers', and 'conservative consumers'. Third, according to lifestyle, weight on 'appearance and image', 'professionalism', 'ethics', 'similarity', and 'customer orientation' abilities of the salesperson were significantly different. Fourth, in relation to the store evaluation criteria by lifestyle, a significant difference was found in the attention to 'physical service' by a salesperson.

• 보건행정학회지
• /
• 제19권4호
• /
• pp.78-97
• /
• 2009

This study examined the factors related to family caregiver satisfaction with institutional care services for beneficiaries under the Public Long-Term Care Insurance(PLTCI) system. Determining what contributes to family caregiver satisfaction is a critical step toward implementing effective quality improvement strategies. A national cross-sectional descriptive survey was conducted from November to December 2008, using proportionate quota sampling based on the location and level of Long-Term Care of the beneficiaries. Total 1,745 family caregivers wrote informed consents and 733 (response rate 42%) completed questionnaires, which included caregiver characteristics, organizational resources, primary objective and subjective stressors, perceived quality of services, and family caregiver satisfaction. Family caregivers were satisfied overall with institutional care. In multiple regression analysis, there was a statistically significant difference in degree of family caregiver satisfaction according to caregiver characteristics(relationship to beneficiary), primary objective stressors (insurance type of beneficiary), perceived quality of services(respect to family caregivers' idea, ADL support, expertness of staff, careful concern of staff, fulfillment of client's requests, and safety of institution's environment). In public long-term care, satisfaction efforts are in an early stage of development. This study is meaningful as the first attempt to measure family caregiver satisfaction with institutional care for beneficiaries under the PLTCI system, and to identify factors affecting the satisfaction. Among the identified factors, the policy makers, the insurer, and the providers need to pay attention to perceived quality of services, in particular, to improve customer satisfaction. Our findings can provide quality care improvement initiatives in the public long-term care setting.