• 제목/요약/키워드: Customer rating

검색결과 116건 처리시간 0.023초

Performance Evaluation of Knowledge Workers in Knowledge-based Organization (지식기반조직의 지식근로자 성과평가에 관한 연구)

  • 민재형;이영찬;정순여
    • Journal of the Korean Operations Research and Management Science Society
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    • 제25권3호
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    • pp.137-154
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    • 2000
  • This paper suggests a balanced scorecard (BSC) framework for measuring and evaluating the performance of knowledge workers in professional service firms(PSFs) which are typical knowldege-based organizations. As a strategic learning system, the balanced scorecard allows business leaders to drive and modify their business strategies based on the balanced measurement of key performance indicators(KPIs), which are basically divided into four domains such as financial achievement, customer orientation, internal business process, and innovation and learning. Conducting a focused case study on performance evaluation of knowledge workers from a balanced viewpoint, we could evaluate their competency and potential in more comprehensive manner. We also employ the analytic hierarchy process (AHP) approach for derive relative weights of key performance indicators and link it to a spreadsheet model for rating the individual performance of knowledge workers in a systematic way.

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Building a Product Design of Innovative Strategy for Creating Enterprise Development

  • Liao, Shih-Chung
    • The Journal of Industrial Distribution & Business
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    • 제5권1호
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    • pp.17-25
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    • 2014
  • Purpose - Nowadays, the innovative design concept is being implemented in product design. In order to satisfy market trends and the demand for quality, designers should employ customer satisfaction questionnaires and analyze them with various experimental processes. Research design, data, and methodology - These methodologies would help designers have a better understanding of their customers and judge the market size and clustering validity, by diverse product strategies, for dealing with the rapid change prevailing in the market today. Results - By considering the innovative design with regard to telephones as an experimental case, the study investigates and demonstrates how the product can benefit from market-oriented and customized management concepts, when creative design ability is utilized for developing the product. Conclusions - Along with the benefit of having an innovative product value, the product can stimulate progress inthe development of the enterprise management, which has emerged as the main issue in the area of social and economic development in every developed country.

A study on the Optimal Operation of Distirbution System Using the Modified Block Model Method (수정블럭 모델 법에 의한 배전계통의 최적운용에 관한 연구)

  • 송길영;홍상은;김재영
    • The Transactions of the Korean Institute of Electrical Engineers
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    • 제36권4호
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    • pp.231-239
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    • 1987
  • Distribution system is one of large and complicated sytem, consisted of a great number of components. Therefore efficient operation based on precise analysis and computation methods is indispensable accommodating growing loads. This paper describes an optimal operation problem to relieve overload flow in radial distribution systems by using modified block model. The problem is formulated as a network problem of synthesizing the optimal spanning tree in a graph, branch and bound method is used for the optimization. Especially modified block model proposed in this paper is validated more practical than conventional model. These methods can be applied to two types of distribution system problems such as, 1) planning problem to check the capability of relieving overload at normal rating, 2) emergency operation problem to determine switching scheme for minimizing customer loads affected by a fault. Examples of application to these problems are discussed.

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Selecting Optimal Design Condition based on Automobile Ride Satisfaction Using Mahalanobis Taguchi System (Mahalanobis Taguchi System을 이용한 자동차 승차감 만족도를 고려한 설계조건 선정에 관한 연구)

  • Hong, Jung-Eui
    • Proceedings of the Safety Management and Science Conference
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    • 대한안전경영과학회 2009년도 추계학술대회
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    • pp.99-107
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    • 2009
  • Mahalanobis Taguchi-System (MTS) has been used in different diagnostic applications to make quantitative decisions by constructing a multivariate system using data analytic methods without any assumption regarding statistical distribution. MTS performs Taguchi's fractional factorial design based on the Mahahlanobis distance as a performance metric. In this study, MTS used for analyzing automotive ride satisfaction, which measured as a CSR(Customer Satisfaction Rating). The automobile which has a good CSR score treated as a normal group for constructing Mahalanobis space. The results of this research show that two attribute (Impact Hardness and Memory Shake) have a minus gain value and can be removed from further analysis. With the linear regression model, the difference of CSR between using all 6 attributes and just using significant 4 attributes compared.

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A Study on Customer rating using RFM and K-Means (RFM 기법과 K-Means 알고리즘을 이용한 고객 분류)

  • Ji, Hyunjung;Shin, Gyeongil;Shin, Dongil;Shin, Dongkyoo
    • Proceedings of the Korea Information Processing Society Conference
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    • 한국정보처리학회 2017년도 추계학술발표대회
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    • pp.803-806
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    • 2017
  • 고객의 행동을 분석하기 위한 RFM(Recency, Frequency, Monetary)은 마케팅 분양에서 널리 쓰이고 있는 시작분석기법이다. 최근 축적되는 데이터가 많아지면서 이를 활용하기 위해 기계학습에 대한 관심이 증가하였다. 따라서 RFM 기법과 다양한 알고리즘을 결합하여 데이터를 분석하고자 하는 시도가 이루어지고 있다. 본 논문에서는 RFM 기법과 대표적인 클러스터링 알고리즘인 k-means를 통하여 고객을 등급화 하는 방법에 대해 실험하였다. 기존의 실험에서는 k값을 8 혹은 9로 지정하는 사례가 많았다. 그러나 본 실험에서는 내부평가방법을 통해 데이터 셋에 대한 최적의 k값을 구해보았고, 실험 결과 사용한 4개의 데이터 셋에서 3이라는 동일한 결과가 나왔다.

A Study on Condenser Characteristics at the Series Connection of Condenser and Reactor Under Voltage Unbalance (전압 불평형에서 콘덴서와 리액터의 직렬 연결시의 콘덴서의 특성 분석)

  • Kim, Il-Jung;Kim, Jong-Gyeum;Park, Young-Jeen;Kim, Sung-Hun
    • The Transactions of the Korean Institute of Electrical Engineers P
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    • 제59권3호
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    • pp.325-329
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    • 2010
  • Capacitor has been used principally for the power factor compensation long ago. However now it does as passive filter to reduce harmonics of nonlinear load with reactor. Most of the customer's low-voltage feeder has been designed with approximately balanced and connected at the 3 phase four wire system. But voltage and current unbalance is appeared by the mixing operation of single or three phase load etc. The addition of reactor at the condenser may rise its terminal voltage. Voltage and current values above rating can act on electrical stress on the condenser. In this paper, we calculated and measured that voltage, current and capacity of condenser are changed under the voltage balance. We conclude that magnitude and deviation of phase voltage act on major point of electrical stress.

The Comparison Study for Voltage, Current and Load Unbalance Factor (전압, 전류 및 부하 불평형율에 대한 비교 연구)

  • Kim, Jong-Gyeum;Park, Young-Jeen;Lee, Eun-Woong
    • The Transactions of the Korean Institute of Electrical Engineers P
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    • 제54권2호
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    • pp.88-93
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    • 2005
  • Most of the LV customer have been applied the distribution system of 3-phase four wire system because of its advantage of supplying both of 1-phase & 3-phase loads simultaneously. Due to its structural simplicity, it is more convenient for use rather than the conventional separated scheme. But uneven load distribution or unclean voltage quality has occurred various problems such as de-rating, losses increase and vibration, etc. In this paper, voltage, current and power waveform in the actual fields have measured and analyzed in relation with internationally allowable voltage unbalance limits and compared the current unbalance factor with the load unbalance factor.

A Multimodal Profile Ensemble Approach to Development of Recommender Systems Using Big Data (빅데이터 기반 추천시스템 구현을 위한 다중 프로파일 앙상블 기법)

  • Kim, Minjeong;Cho, Yoonho
    • Journal of Intelligence and Information Systems
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    • 제21권4호
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    • pp.93-110
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    • 2015
  • The recommender system is a system which recommends products to the customers who are likely to be interested in. Based on automated information filtering technology, various recommender systems have been developed. Collaborative filtering (CF), one of the most successful recommendation algorithms, has been applied in a number of different domains such as recommending Web pages, books, movies, music and products. But, it has been known that CF has a critical shortcoming. CF finds neighbors whose preferences are like those of the target customer and recommends products those customers have most liked. Thus, CF works properly only when there's a sufficient number of ratings on common product from customers. When there's a shortage of customer ratings, CF makes the formation of a neighborhood inaccurate, thereby resulting in poor recommendations. To improve the performance of CF based recommender systems, most of the related studies have been focused on the development of novel algorithms under the assumption of using a single profile, which is created from user's rating information for items, purchase transactions, or Web access logs. With the advent of big data, companies got to collect more data and to use a variety of information with big size. So, many companies recognize it very importantly to utilize big data because it makes companies to improve their competitiveness and to create new value. In particular, on the rise is the issue of utilizing personal big data in the recommender system. It is why personal big data facilitate more accurate identification of the preferences or behaviors of users. The proposed recommendation methodology is as follows: First, multimodal user profiles are created from personal big data in order to grasp the preferences and behavior of users from various viewpoints. We derive five user profiles based on the personal information such as rating, site preference, demographic, Internet usage, and topic in text. Next, the similarity between users is calculated based on the profiles and then neighbors of users are found from the results. One of three ensemble approaches is applied to calculate the similarity. Each ensemble approach uses the similarity of combined profile, the average similarity of each profile, and the weighted average similarity of each profile, respectively. Finally, the products that people among the neighborhood prefer most to are recommended to the target users. For the experiments, we used the demographic data and a very large volume of Web log transaction for 5,000 panel users of a company that is specialized to analyzing ranks of Web sites. R and SAS E-miner was used to implement the proposed recommender system and to conduct the topic analysis using the keyword search, respectively. To evaluate the recommendation performance, we used 60% of data for training and 40% of data for test. The 5-fold cross validation was also conducted to enhance the reliability of our experiments. A widely used combination metric called F1 metric that gives equal weight to both recall and precision was employed for our evaluation. As the results of evaluation, the proposed methodology achieved the significant improvement over the single profile based CF algorithm. In particular, the ensemble approach using weighted average similarity shows the highest performance. That is, the rate of improvement in F1 is 16.9 percent for the ensemble approach using weighted average similarity and 8.1 percent for the ensemble approach using average similarity of each profile. From these results, we conclude that the multimodal profile ensemble approach is a viable solution to the problems encountered when there's a shortage of customer ratings. This study has significance in suggesting what kind of information could we use to create profile in the environment of big data and how could we combine and utilize them effectively. However, our methodology should be further studied to consider for its real-world application. We need to compare the differences in recommendation accuracy by applying the proposed method to different recommendation algorithms and then to identify which combination of them would show the best performance.

Implementation of Personalized Recommendation System using RFM method in Mobile Internet Environment (모바일 환경하에 RFM 기법을 이용한 개인화된 추천 시스템 개발)

  • Cho, Young-Sung;Huh, Moon-Haeng;Ryu, Keun-Ho
    • Journal of the Korea Society of Computer and Information
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    • 제13권2호
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    • pp.41-50
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    • 2008
  • This paper proposes the recommendation system which is a new method using RFM method in mobile internet environment. Using a implict method which is not used user's profile for rating, is not used complicated query processing of the request and the response for rating, it is necessary for user to keep the RFM score about users and items based on the whole purchased data in order to recommend the items. As there are some problems which didn't exactly recommend the items with high purchasablity for new customer and new item that do not have the purchase history data. in existing recommendation systems, this proposing system is possible to solve existing problems, and also this system can avoid the duplicated recommendation by the cross comparison with the purchase history data. It can be improved and evaluated according to the criteria of logicality through the experiment with dataset, collected in a cosmetic cyber shopping mall. Finally, it is able to realize the personalized recommendation system with high purchasablity for one to one web marketing through the mobile internet.

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An Intelligent Recommendation System by Integrating the Attributes of Product and Customer in the Movie Reviews (영화 리뷰의 상품 속성과 고객 속성을 통합한 지능형 추천시스템)

  • Hong, Taeho;Hong, Junwoo;Kim, Eunmi;Kim, Minsu
    • Journal of Intelligence and Information Systems
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    • 제28권2호
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    • pp.1-18
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    • 2022
  • As digital technology converges into the e-commerce market across industries, online transactions have activated, and the use of online has increased. With the recent spread of infectious diseases such as COVID-19, this market flow is accelerating, and various product information can be provided to customers online. Providing a variety of information provides customers with various opportunities but causes difficulties in decision-making. The recommendation system can help customers to make a decision more effectively. However, the previous research on recommendation systems is limited to only quantitative data and does not reflect detailed factors of products and customers. In this study, we propose an intelligent recommendation system that quantifies the attributes of products and customers by applying text mining techniques to qualitative data based on online reviews and integrates the existing objective indicators of total star rating, sentiment, and emotion. The proposed integrated recommendation model showed superior performance to the overall rating-oriented recommendation model. It expects the new business value to be created through the recommendation result reflecting detailed factors of products and customers.