• Title/Summary/Keyword: Customer of port

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Dynamic Modeling and Control of Production/Inventory System

  • Kim, Hwan-Seong;Tran, Xuan-Thuong
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2011.11a
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    • pp.162-163
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    • 2011
  • This paper presents the system dynamics methodology for modeling and control the production/inventory system. Under system dynamics point of view, we can apply some production/inventory policies as if we use the control laws for dynamics systems, then the behavior of system is analyzed and evaluated to improve the performance of production/inventory system. We also utilize the hybrid modeling method for the dynamic of production system with the combination of Matlab/Simulink and Matlab/Sateflow. Finally, the numerical simulation results are carried out in Matlab/Simulink environment and compare with the results from other works. It is shown that our approach can obtain some good performances (such as operational cost, stability of inventory, customer service level).

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Distribution Channel Performance Measurement: Valid Measures From Customers' Perspective

  • Kim, Sang-Youl
    • Journal of Navigation and Port Research
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    • v.32 no.2
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    • pp.141-148
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    • 2008
  • This paper is structured into three main parts and a conclusion. The main section provide definitions of efficiency, effectiveness and performance in terms of the distribution channel, followed by a review of related performance measurement, before discussing difficulties of measurement. According to the theoretical approach, it appears that key theroretical issues are centered around customer service, logistics excellence, time compression, the use of IT, and a move towards integrated logistics. The empirical approach shows that in the past, various financial performance indicators were regarded as relevant management information. However, today, management needs additional performance indicators. Therefore, external assessments of effectiveness must be performed to measure customers' satisfaction with the physical flow of product through the distribution channel network. So, what is needed is to take previous normative and explorative research and progress through a framework by developing valid measures of distribution channel's effectiveness and efficiency, and identifying research methodologies suited to the data collection requirements.

Sequencing receiving and delivery operations for a Transfer Crane (트랜스퍼 크레인의 반입 및 반출 작업순서 결정규칙)

  • 이경모;김갑환
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 1998.10a
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    • pp.309-313
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    • 1998
  • Delay time of receiving and delivery is one of important factors that should be considered in the evaluation of the customer service level of a container terminal. In this study, dispatching rules are tested with the objective of minimizing the service delay time for arriving outside trucks. A dynamic programming model is suggested for a static dispatching problem in which all the truck arrivals are known in advance. In order to overcome the excessive computational time of the dynamic programming technique, several heuristic rules are suggested that can be applied in practices. A simulation study is carried out to test the performances of the heuristic rules.

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Real-time Job Reallocation Problem in Container Terminals (컨테이너 터미널의 효율적인 실시간 작업 재할당 연구)

  • Bak, Na-Hyun;Shin, Jae-Young
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2012.10a
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    • pp.82-83
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    • 2012
  • To achieve higher customer service, the operational efficiency of container terminal is important. So, to improve loading/unloading speed and reduce the time spending of berth, efficient ship planning is performed in advance. But, the condition of container terminal can be changed frequently and the pre-planning is not enough to operate container terminal sufficiently, so that we need real-time planning. This paper aims to define the problem of job reallocation of quay crane to minimize total operation time, and find the solution.

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Optimization of Local Retail Distribution Company Problem using Genetic Algorithm (지역소매 유통회사의 효율 최적화를 위한 Genetic Algorithm의 적용)

  • Yoon, H. M.;Kim, D. W.;Ryu, K. W.
    • Journal of Korean Port Research
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    • v.11 no.1
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    • pp.75-83
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    • 1997
  • In this paper, we codify the objective function that should be optimized by using Genetic Algorithm instead of Heuristic method to solve these problems. So, each bit that constitutes one structure can signify each commodity. Therefore, we can exchange customers without restriction if the traveling distance diminishes among the districts. Furthermore, even though the capacity of a customer's commodities exceeds that of a vehicle, the following vehicle can be allocated. Also, we obtained good result by testing with real data. To be brief, we can effectively allocate innumerable commodities, that have various magnitudes and weight, into restricted capacity of the vehicle by applying genetic algorithm that is useful in solving the problems of optimization.

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A Study on the Impact of Service Quality on Customer Trust, Satisfaction and Loyalty: A Comparative Study of Korean and Chinese Customers (물류기능을 포함한 서비스품질이 고객신뢰, 만족과 충성에 미치는 영향요인 분석연구: 중국소비자의 한국 직구매와 한국소비자의 국내 온라인쇼핑 간의 비교연구)

  • WANG, GAO FENG;Shin, Chang-Hoon
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2016.05a
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    • pp.230-231
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    • 2016
  • 한국경제의 장기 침체로 인해 한국 소비자들 중 양질의 제품을 보다 싼 가격에 구매하기 위해 해외에서 직접 구매하는 이용자가 증가하고 있다. 중국의 경우 '한류'의 영향으로 한국제품을 직접 구매하는 중국 소비자들도 증가하고 있다. 국제 결제시스템의 등장과 같은 전자상거래의 발전과 함께 비용효율적인 물류시스템의 구축으로 이들 국가 소비자들의 해외 직접구매행위는 앞으로 증가할 것이다.'전자상거래'와 '물류' 양자를 종합적으로 본 서비스품질에 관한 연구가 드문 상태에서 한국과 중국 간의 전자상거래 해외 직구매에 관련된 연구도 매우 부족한 상태이다. 본 연구는 물류 서비스관점에서 서비스품질과 고객관계품질, 고객만족, 고객충성 간의 관계를 검증하였으며 ${\cdots}$ (중략)${\cdots}$.

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An Application of ERM to Risk Management in the Logistics: A Case

  • Park, Tae-Ho;Lim, Seung-Min;Kim, Jae-Bong
    • Journal of Navigation and Port Research
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    • v.36 no.4
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    • pp.321-327
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    • 2012
  • Logistics in a supply chain network has become an important operational strategy in a competitive market. A number of internal and external risks involved in the logistics operations in a company tend to create problems in fulfilling customer orders. This research presents how ERM (enterprise risk management) can be used to identify, assess, and control logistics risks. An electronic company's logistics activities were used as an industry case to demonstrate a way to identify and assess risks surrounding global logistics function. This paper has further presented action plans to mitigate the impact of the risks that occur.

A study on Maritime Marketing strategy in the information Era (정보화시대 해운마케팅 전략에 관한 소고)

  • 김대진;전준수
    • Journal of Korea Port Economic Association
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    • v.18 no.2
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    • pp.47-64
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    • 2002
  • Global Shipping companies and harbor facilities have tried to construct e-business network to strengthen the competitiveness in this rapidly changing cyber environment. from now on, in a few years, it will be backward enterprises and business that could not adapt this e-business currency, international shipping companies has been together The intta and The GTnexus web site for customer need to fulfill Gradually this currency is going to expand in the world The goal of this research is to study up-to-date internet marketing strategy and global shipping company's present condition of on-line marketing. it will be helpful to make domestic marketing business competitive and to acquire superior position for Domestic shipping company in market.

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A Comparison Study between Korean and Foreign Shipping Lines on Logistics Service Attributes and Capability (국적선사와 외국적선사의 물류서비스 속성과 역량에 관한 비교 연구)

  • Lee, Sang-Yun;Go, Hyeon-Jeong
    • Proceedings of the Korea Port Economic Association Conference
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    • 2006.08a
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    • pp.291-309
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    • 2006
  • In order to obtain and maintain competitive advantage, under rapidly changing maritime environment, liners should make efforts to reinforce their logistics service capabilities. Most of all, for this, shipping lines should accurately recognize and evaluate their logistics service attributes. In the present research, various logistics service attributes for ocean carriers were selected from previous studies and the observed data for 6 main service attributes were collected through a questionnaire survey to 31 maritime experts. Moreover, shipping lines' relative logistics service capabilities were measured by an additional survey process. The comparative gravity between core evaluation factors were measured by AHP technique and the relative capability levels of 2 Korean liners and 5 foreign shipping companies were assessed by utilizing a fuzzy model. The empirical result presents that Korean liners are superior at customer service capability but inferior at freight rate competitiveness. This research shows that Korean liners are ranked at high position for overall logistics service capabilities and focusing on the differentiation strategy but not on the cost related strategy.

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Structure and Implementation of Fully Interconnected ATM Switch (Part II : About the implementation of ASIC for Switching Element and Interconnected Network of Switch) (완전 결합형 ATM 스위치 구조 및 구현 (II부 스위치 엘리먼트 ASIC화 및 스위치 네트워크 구현에 대하여))

  • 김경수;김근배;박영호;김협종
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.21 no.1
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    • pp.131-143
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    • 1996
  • In this paper, we propose the improved structure of fully interconnected ATM Switch to develop the small sized switch element and represent practical implementation of switch network. As the part II of the full study about structure and implementation of fully interconnected ATM Switch, this paper especially describes the implementation of an ATM switching element with 8 input port and 8 output port at 155 Mbits/sec each. The single board switching element is used as a basic switching block in a small sized ATm switch for ATM LAN Hub and customer access node. This switch has dedicated bus in 12 bit width(8 bit data + 4 bit control signal) at each input and output port, bit addressing and cell filtering scheme. In this paper, we propose a practical switch architecture with fully interconnected buses to implement a small-sized switch and to provide multicast function withoutany difficulty. The design of switching element has become feasible using advanced CMOS technology and Embedded Gate Array technology. And, we also represent Application Specific Integrated Circuit(ASIC) of Switch Output Multiplexing Unit(SOMU) and 12 layered Printed Circuit Board for interconnection network of switch.

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