• 한국콘크리트학회:학술대회논문집
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• 한국콘크리트학회 2001년도 봄 학술발표회 논문집
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• pp.647-650
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• 2001

The purpose of this study was the influence of cold weather ready mixed concrete quality according to needs of customer were investigated by measurements of slump, air content, temperature and compressive strength. As a results, cold weather ready mixed concrete using high standard admixtures, high early strength admixtures and cold weather concrete plant were similarly to slump, air content, temperature and compressive strength.

• 품질경영학회지
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• 제32권4호
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• pp.113-124
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• 2004

Customer satisfaction is becoming an increasingly salient topic in many firms and in academic research. One main rationale behind this interest is that customer satisfaction is believed to be associated with fruitful customer re-visit from the firm's point of view. Some country already had index models which can measure the degree of customer satisfaction. But, such models are ordinary models which used generally the scope of nation-wide /industry. Therefore, we needs some modifications to measure customer satisfaction for specific product & service and to provide the valuable feedback to specific firms. In this Perspectives, this study will evaluate the customer satisfaction index about automobile company and analyze it's result for valuable feedback. This study will present a model for an integrated customer satisfaction evaluation system which used structural equation modeling. Through this study, we anticipate that it will offer the measuring method about customer satisfaction and some guideline for product design process.

• 지식경영연구
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• 제20권3호
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• pp.17-38
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• 2019

Rrecently, companies have made great efforts to satisfy various needs and heightened expectations of customers, and the importance of customer center as customer contact department for customer relationship management is increasing. In the knowledge ecosystem, corporate customer centers are emerging as a new alternative to acquiring corporate competitiveness by increasing sales and increasing market share by improving marketing support activities and customer relationship management at customer contact points. As a result, the interest in the customer center has increased rapidly because it provides the opportunity to contact with the customer. In addition, in the era of the fourth industrial revolution, the customer center, which is a collection of information and communication technologies, has a big databased voice recognition technology to elaborate customer service, thereby enhancing customer satisfaction and contributing to marketing through continuous interaction with customers. Of course, we have the opportunity to transform into the frontline business intelligence front for customer knowledge. This study is a comparative case study on how the customer center of K Life Insurance that takes the lead in the customer center industry has successfully renewed and established their key information systems to improve customer services and reinforce marketing support competencies. Based on the above, this study will present factors affecting successful implementation and settlement of the customer service information systems of customer centers by independently analyzing two individual cases.

• 디지털융복합연구
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• 제1권1호
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• pp.235-253
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• 2003

In this research, we have developed a model that can explain the potential customer's needs for the potable Internet service, a concept with 'QoS guaranteed lower-price high speed mobile Internet service. Based on the developed model, we have also derived some empirical implications for the business firms interest in the potable Internet market. The developed model is incorporating a survey result, answering of potential customer's attitude for the portable Internet service, from the subscribers to the Internet service, wireless LAN service, and mobile Internet service. As a result, we have found that a very innovative group, such as wireless LAN users and 20's age group using mobile Internet service, could be the most attractive market segment. Moreover, the aspects of the service coverage and the price competitiveness at the service launching stage could be the most critical success factors for the portable Internet service.

• 한국지능시스템학회논문지
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• 제13권5호
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• pp.530-538
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• 2003

최근 마케팅 업계의 동향을 보면 기존 고객 유지에 대한 필요성을 중요시하면서, 타깃 마케팅의 개념에 의한 고객집단의 세분화된 분류와 각각의 세분화된 고객집단에 대한 차별적인 대응이 요구되고 있다. 본 논문에서는 신경망과 연관규칙의 Cumulate 알고리즘을 이용하여 고객집단을 분류하고 고객집단간의 구매패턴을 분류하는 시스템을 구현하였다. 실제 특정 두 집단간의 연관규칙을 조사한 결과 서로 간에 비슷한 연관규칙이 있음을 알 수 있었고, 마케팅 의사결정을 위해 우량／일반 고객집단으로 분류해야 할 필요성이 있음을 밝혔다. 따라서 고객집단의 분류에 있어 예측율의 정확성을 높임으로써 차별적인 마케팅의 효율을 극대화 할 수 있음을 보였다.

• 대한안전경영과학회지
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• 제21권1호
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• pp.9-16
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• 2019

Logistics companies are worrying about securing of differential competitiveness so as to be competitive companies in keen logistics market. The ground is how users are satisfied by sell-established service system to respond not only economic feasibility of logistics costs but also diversity and advancement of logistics needs. The competitiveness of logistics companies is also caused by customer satisfaction of service and only companies finding and satisfying customer needs continuously may be more competitive. For the competitiveness, it's the most important to analyze demands of current and potential customers and their pursuing value properly. Therefore, this researcher grasped PSL for online logistics service users with 5-point Likert-scale and quality-level decision method that consider the weighted value based on Kano model, measured customer's potential Demand for service through PCDI, and suggested methodology for deciding the priority of the improvement with loss function of Taguchi.

• 한국IT서비스학회지
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• 제9권3호
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• pp.1-23
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• 2010

The mobile customer center is one of major customer service channels to gain company's competitive advantage, to establish new correlations between customers and service value, and to respond quickly to customer needs. This study attempted to investigate the effect of mobile customer center's quality on customer satisfaction, trust, and loyalty. For this purpose, we divided quality factors of mobile customer center into mobile service quality and content quality, and then empirically analyzed their impact on customer satisfaction, customer trust, and loyalty. The research result showed mobile service quality and content quality having significant association with customer satisfaction and trust. Moreover, customer satisfaction and trust were closely related to customer loyalty. However, there was no significant difference in the factors affecting customer satisfaction and trust according to the levels of personal innovativeness. It is hoped that this study provides academic foundations for further research on mobile customer center and serves as a useful guideline for operating customer service channels successfully.

• 지식경영연구
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• 제19권1호
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• pp.147-174
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• 2018

Recently, firms have been putting forth significant efforts to fulfill various demands and high expectations of customers. The role and importance of customer centers as a direct contact point for customer relationship management are more emphasized than previously. A customer center draws attention as a new alternative to secure corporate competitiveness as it contributes to sales increase, being in a position to satisfy customers' needs by ensuring customers' access to information. A customer center is an aggregation of various information and communication technologies. In particular, a voice recognition/analysis technology based on big data can elaborate customer services further, enhance customer satisfaction, and trigger constant interactions with customers. A customer center can be transformed to a hub of customer knowledge and the embodiment of business intelligence in the front line of business. This article is a case study on how the customer center of the K life insurance company regarding customer center operation collects and analyzes customer information and how it has established its voice recognition/analysis system based on big data to improve customer experience management. Factors affecting the successful introduction and implementation of voice recognition/analysis system to a firm, are examined.

• 인터넷정보학회논문지
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• 제16권5호
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• pp.93-98
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• 2015

최근 들어서 정보통신기술 자체뿐만 사물인터넷(IoT)을 활용한 비즈니스가 빠르게 확대되고 있다. 일반적으로 사물인터넷 중에서 웨어러블 디바이스는 고객을 대상으로 활용된 분야 중 가장 선도적인 적용분야로 인식되고 있다. 본 연구는 먼저 웨어러블 디바이스의 대표적 응용분야인 활동량 측정기에 대해서 고객의 니즈를 파악하고, 이를 잘 알려진 마케팅 믹스(제품, 가격, 유통, 촉진)와 연계시킨다. 이를 위해서 대학생들을 대상으로 서베이가 수행되었으며, 활동량 측정기의 현재 및 잠재된 니즈를 밝혔다. 또한 이러한 니즈는 마케팅 믹스에 의해서 분류되었다. 활동량 측정기는 다른 정보통신기기와는 달리 잠재된 욕구가 많았으며, 의료기기적 특성으로 인해 유통채널 등도 온라인, 대리점이 아닌 신뢰성을 보장할 직영점이나 오프라인 매장의 선호도가 크다. 본 연구결과는 일반 사물인터넷으로서 활동량 측정기뿐 아니라 웨어러블 디바이스를 개발하려는 개발자와 경영층에게 디자인요소에 관한 새로운 시사점을 제공할 것이다.

• 한국조리학회지
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• 제6권3호
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• pp.119-147
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• 2000

This Study is performed to research a customer satisfaction to a Franchisee on the food franchise industry. In future, the food industry will be complicated and various. So customer needs also will be complicated. Consequently. a study of customer satisfaction will be researched continuously for corresponding an industrial transfiguration and a customer variety. The result of this study, a Franchisee satisfaction on the food franchise industry is evaluated below the average. This result can be happened by the scale of food franchise industry. However actually it has caused by the lack of Franchisee management mind, the capability of head office, and the lack of competitive power. The mind of service for customer, hygiene and cleanness mind, and the lack of marketing strategies and strategic management can not be satisfied of customer. Also customer value creation can not be made. So the education training and marketing strategies for Franchisee on the food franchise industry have to be requested. And a continuous study for customer satisfaction that correspond with the characteristics of industrial classification be raised.