• Title/Summary/Keyword: Customer Requirement

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The Relationship between the Factors and Performance of Environmental Management (환경경영요인과 성과에 관한 연구)

  • Kim, Hyung-Wook;Roh, Ji-Hye
    • Proceedings of the Korean Society for Quality Management Conference
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    • 1998.11a
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    • pp.625-630
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    • 1998
  • The conventional management which had economic requirement such as productivity, competition, customer satisfaction, and return needs the environmental management in order to meet a change of the external situation such as the environmental requirement (such as resources reduction, pollution prevention, and waste reduction). However, there have been a few studies which try to investigate internal factor and to regard external factors as negative ones. This paper proposes the external factors are significant to the performance. Several hypotheses were developed regarding the relationships. Based on the collected data from 126 firms, the hypotheses were analyed with SPSS.

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Design of Spiral Spring in Sliding Mechanism for Mobile Phones Using Axiomatic Design (공리적설계를 이용한 휴대폰 슬라이드 기구의 스파이럴 스프링 설계)

  • Hwang, Eun-Ha;Han, Deok-Hee
    • Journal of the Korean Society of Industry Convergence
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    • v.10 no.3
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    • pp.171-177
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    • 2007
  • It is well known that mobile phones have been a indispensable communication tool for human life. The spiral springs are used as the main component of the semi-auto sliding mechanism of mobile phones. The characteristic of axiomatic approach is scientific and analytical method, and axiomatic approach is different from other design methods in offering the systematic method at an early stage of design. The axiomatic approach could determine design parameter and arrange the order of design and estimate the optimum design in good order. In axiomatic approach, the composition is divided by customer requirement, functional requirement, design parameter, and design matrix in large portion. This paper presents design in sliding mechanism for mobile phones by finite element method and axiomatic design.

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A Design Process Analysis with the DSM and the QFD in Automatic Transmission Lever Design (DSM과 QFD 분석을 이용한 오토레버 설계 과정의 분석)

  • 천준원;박지형
    • Proceedings of the Korean Society of Precision Engineering Conference
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    • 2003.06a
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    • pp.9-12
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    • 2003
  • This paper describes a step-by-step method to minimize design iterations in a process of product design change. In the design process, two components are coupled if a change of a component can require the other components change, and design iterations are generated by the coupling. The design iteration is one of main factors that increase design effort. In this study, three matrices are used to solve the design iteration of automatic transmission lever, Requirement-Engineering matrix, Engineering-Components matrix, and DSM(Design Structure Matrix). Firstly, with the DSM, the product architecture and conceptual design process are proposed from product function analysis. Secondly, with the QFD, the Requirement-Engineering matrix and Engineering-Components matrix present the relationship among customer requirements, engineering issues, and product components. Lastly, the results of the QFD analysis are used in the DSM to solve the component interactions and to provide design

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Axiomatic Approach for the Design of Reducing the Noise and Vibration of CD-ROM Drive (공리적 접근을 통한 CD-ROM 드라이브의 소음 진동저감 설계평가)

  • 이재승;차성운
    • Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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    • 2001.05a
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    • pp.504-509
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    • 2001
  • CD-ROM drive is improved in rotation speed up to 10,000 rpm. But Vibration and Noise are also increased simultaneously more and more. So many attempts are tried to reduce the unexpected effects. Most attempts are not enough to cover the increasement of Noise and Vibration. Merely availed tries are accumulated in many part and it makes the structure complicated. The Axiomatic approach could arrange the order of design and estimate the optimum design in good oder. In Axiomatic Approach, the composition is divided by Customer Requirement, Functional Requirement, Design Parameter and Design Matrix in large portion. This method also could show more effective way to design before making a prototype.

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A Study on Application of Systems Approach for Laser Micro Machining Design Process (시스템적 접근을 통한 레이저 미세가공 설계 프로세스 개발에 관한 연구)

  • Moon, Seong-Wook;Park, Young-Won;Nam, Gi-Jung
    • Laser Solutions
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    • v.10 no.3
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    • pp.15-24
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    • 2007
  • In this paper laser micromachining system design process for commercialization is suggested. The constructed system design process is properly adjusted for laser micromachining area after tailoring engine process of system engineering process such as requirement analysis, functional analysis and allocation, system synthesis and system optimization process. In the current laser machining system design, system components and specifications are determined on the basis of experimental experience which a laser is being used in machining some materials as well as the current machining and research trend. In this paper, however, systematic process is suggested in addition to experimental experience, which the laser and system components and their specifications are decided in the process of definition of functional requirements and engine design variables of system to satisfy the customer's requirements.

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Development of the Ubiquitous-based Intelligent Digital Switchgear Panel for Home Automation (유비쿼터스 기반의 주택 자동화용 디지털 분전반 개발)

  • Ko, Yun-Seok;Kim, Ho-Yong;Yun, Seok-Yeul
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.57 no.5
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    • pp.741-747
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    • 2008
  • This paper proposes a new concept of IDSP(Intelligent Digital Switchgear Panel) which can solve the problem of the safety, the reliability and the convenience to correspond to the requirement of the general electric customer or electric power company under the ubiquitous-based home automation environments. By analyzing their requirement functions, a 32-bit micro processor is adopted as main controller to support the designed functions efficiently. The DSP-based single phase power management device is utilized to collect the electric power information and the ethernet convertor to communicate through internet among the IDSPs and the remote computer system. In the proposed IDSP, the several functions are implemented such as the earth leakage level display and waveform transmission, the electric fee display, the voltage management, the load management and the load control function. Finally, the prototype of the IDSP is made experimently based on the designed results, and then the effectiveness is verified by testing its basic functions.

Study on Application Method of QFD in the Test Evaluation Phase in Connection with Se Process (SE 프로세스와 연계한 시험평가 단계의 QFD 적용방안 연구)

  • Park, Jong Wan;Lee, Jae Woo
    • Journal of the Korean Society of Systems Engineering
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    • v.14 no.2
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    • pp.1-7
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    • 2018
  • The research and development stage can improve the goal level of the project through systematic operation and management of systems engineering. The test evaluation tasks in the R&D process have a lot of connections with the system engineering in terms of requirement management, and the methodology for deriving the requirements when establishing the test evaluation items has been consistently required. In this paper, we propose the process of effectively establishing and using QFD (Quality Function Deployment), a tool to manage customer requirement, and drawing up HOQ (House of Quality) in the search and exploratory development stage of the self - propelled mortar project.

Quality Improvement by enhancing Informal Requirements with Design Thinking Methods

  • Kim, Janghwan;Kim, R. Young Chul
    • International journal of advanced smart convergence
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    • v.10 no.2
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    • pp.130-137
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    • 2021
  • In the current software project, it is still very difficult to extract and define clear requirements in the requirement engineering. Informal requirements documents based on natural language can be interpreted in different meanings depending on the degree of understanding or maturity level of the requirements analyst. Also, Furthermore, as the project progresses, requirements continue to change from the customer. This change in requirements is a catastrophic failure from a management perspective in software projects. In the situation of frequent requirements changes, a current issue of requirements engineering area is how to make clear requirements with unclear and ambigousrequirements. To solve this problem, we propose to extract and redefine clear requirements by incorporating Design Thinking methodologies into requirements engineering. We expect to have higher possibilities to improve software quality by redefining requirements that are ambiously and unclearly defined.

Multi-Criteria Decision-Making Model Using Quality Function Deployment (QFD) Method for the Most Suitable Temporary Earth Retaining System

  • Jung, Bae Yu;Byung, Cho Han;Jin, Han Sang;Won, Kwon;Ho, Jo Jae;Youl, Chun Jae
    • International conference on construction engineering and project management
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    • 2015.10a
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    • pp.620-621
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    • 2015
  • In this study, the multi-criteria decision-making model based on Quality Function Deployment Method is proposed. Multicriteria decision-making is an attempt to link QFD method with the TOPSIS. By this effort, a model that makes client's decision-making more rational and objective in design phase is suggested. The multi-criteria decisionmaking model confirming to the Owner's requirements will improve the productivity of the construction industry and the satisfaction of the customer. Further study extending the range of the requirements, not only the Owner's requirement will be necessary to cover the various factors as much as possible. And then, finally as a flexible platform to achieve a sustainable quality management, web-based multi-criteria decision-making model can be utilized by the relevant stakeholders simultaneously with the feed-back and sharing the necessary informations.

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Assessing Safety Requirements Based on KANO Model (KANO 모형 기반 안전요구사항 평가)

  • Sejung Lee;Seongrok Chang;Yongyoon Suh
    • Journal of the Korea Safety Management & Science
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    • v.25 no.3
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    • pp.9-15
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    • 2023
  • As the first step of risk management, risk identification is inevitable to understand the degree of work safety. However, the safety requirements can be divided in necessary factors and additional factors. Thus, we propose a safety requirements assessment model using Kano model derived from Herzberg's two-factor theory, classifying safety requirements into ideal elements and must-be elements. The Kano model is usually applied to evaluate customer satisfaction divided into three major requirements in the fields of product development and marketing: attractive, must-be, and one-dimensional requirements. Among them, attractive requirement and must-be requirement are matched with ideal element and must-be element for safety requirement classification, respectively. The ideal element is defined as preventive safety elements to make systems more safe and the must-be element is referred to as fatal elements to be essentially eliminated in systems. Also, coefficients of safety measurement and safety prevention are developed to classify different class of safety requirements. The positioning map is finally visualized in terms of both coefficients to compare the different features. Consequently, the proposed model enables safety managers to make a decision between safety measurement and prevention.