• Title/Summary/Keyword: Crisis Communication

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A Critical Study of Media Discourses on 'University Reform' Focused on Major Newspapers' Reports on University Policies of Administrations from 2008 to 2015 (언론의 '대학 개혁' 담론에 대한 비판적 연구 이명박 정권 이후 대학 정책에 대한 주요 신문의 보도를 중심으로)

  • Lee, Oh Hyeon
    • Korean journal of communication and information
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    • v.82
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    • pp.29-72
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    • 2017
  • This study explores the ways that newspapers report the administrations' policies of 'university reform' from February 2008 to December 2015 through critical discourse analysis. As results, Donga-ilbo and Chosun-ilbo produce the discourse that the crisis of universities is so real and dangerous that it brings about the crisis of our nation, and that the current university systems should be changed into neoliberal systems because it is the critical reason of the crisis. Using various discursive strategies, they construct their reports as objective, real and embodying general goods and then successfully build the neoliberal discourse on university reform as commonsensical and natural. They finally acquire the discursive hegemony for university reform. Kyunghyang-shinmun and Hankyoreh-shinmun produce the anti-discourse against that of Donga-ilbo and Chosun-ilbo. However, they can not develop substantial hegemony struggles for the discourse of university reform because of the limitations of their discourse in terms of quantity and quality and the social and press structures overwhelmingly inclined for neo-liberalism.

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The Influence of Social Media's Environmental Characteristics on Users' Active Participation and the Types of Message Diffusion: Government's Communication Messages and Public Responses during the MERS Outbreak (소셜 미디어의 매체 환경적 특성이 이용자의 능동적 참여 및 메시지 확산 유형에 미치는 영향 : 메르스 사태에 대한 정부 대응 및 국민들의 반응을 중심으로)

  • Hong, Juhyun;Lee, Mina
    • Journal of Internet Computing and Services
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    • v.18 no.1
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    • pp.89-103
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    • 2017
  • This paper analyzed the influence of government-owned social media's environmental characteristics on the level of users' active participation and types of message diffusion during government's crisis. The social media environment was categorized based on human interactivity and media interactivity. Users' active participation was measured based on amount of like/dislike and number of comments. User's comments were categorized through network analysis. This study found that the level of user's active participation was high on the information-provider participation type and the relationship-oriented participation type. The level of user's active participation was low on the information-provider type and the limited platform. The analysis of message diffusion type showed that a restrictive rational opinion type was found for the limited platform and diffusive or restrictive emotional opinion types were found for other types of social media environment. This study found that during MERS crisis, the government did not provide messages suitable for the social media environment, and the media environment influenced users' participation and comments. The government should provide user friendly social media environment by increasing interaction with users and should make efforts to communicate with users in crisis situation.

A Study on Army SNS Crisis Communication Strategy of 5G Age - Focusing on the effect of message form on the perception of soldiers - (5G 시대 군(軍) SNS 위기커뮤니케이션 전략에 관한 연구 - 메시지 형태가 장병 인식에 미치는 영향을 중심으로 -)

  • Kim, Tae-woong;Lee, Dong-hee;Lee, Sang-eun
    • Proceedings of the Korea Contents Association Conference
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    • 2019.05a
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    • pp.41-42
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    • 2019
  • 본 논문은 5G시대와 전 장병이 일과 후 병영에서 스마트폰을 사용하게 됨에 따라, SNS를 활용한 효과적인 군 위기관리 커뮤니케이션 전략을 제시하기 위해 SNS 메시지의 형태가 장병들의 위기에 대한 인식과 메시지의 수용도, 군에 대한 태도에 어떠한 영향을 주는지 실험연구를 통해 실증적으로 분석 연구하였으며 실무적 함의를 제시했다.

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Coping Strategies of Adolescents: Predictor Variables (청소년의 긴장에 대한 대처전략과 관련변인)

  • Chung, Moon Ja;Chung, Hyun Sook
    • Korean Journal of Child Studies
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    • v.15 no.2
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    • pp.3-19
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    • 1994
  • The purpose of this study was to investigate adolescents' coping strategies to various stressors, and to examine factors that related to their coping strategies. The subjects of the study were 355 middle school and 398 high school students. Adolescents' coping strategy was examined with a revision of the Family Crisis Oriented Personal Scale (McCubbin, Olson, & Larson, 1982). Quality of life was measured by an 11-item scale selected from Quality of Life (Olson & Barnes, 1982) in the areas of family, friend, relationship with relatives, and health and community. Parent-adolescent communication was divided into two dimensions of open communication and problem communication, using Parent-Adolescent Communication(Barnes & Olson, 1982). A measure of the self-esteem of adolescents was obtained by using selected items from the Self-Esteem Inventory(Coopersmith, 1967) and Self-Esteem Scale (Rosenberg, 1965). Five types of coping strategies were found. These are "help from relatives/neighbors", "help from families", "self-help", "help from friends", and "help from religion". Hierarchical regression analyses were conducted to examine significant predictor variables for adolescents' coping strategies. Sex, age, quality of parent-adolescent communication, family cohesion and adaptability, religion, and self-esteem were found important in predicting the types of coping strategies by adolescents.

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A study on the role of elementary school principals in the New Normal era (뉴 노멀(New Normal) 시대 초등학교 교장의 역할 연구)

  • Yang, Ji-Hye;Park, Jung-Hwan
    • Journal of Convergence for Information Technology
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    • v.11 no.11
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    • pp.185-194
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    • 2021
  • The purpose of this study is to identify the chaotic state of school education caused by COVID-19 and to seek the role of the principal in responding quickly to the national crisis. To solve this problem, 34 elementary school principals in Seoul, Busan, Daegu, Daejeon, and Jeju were surveyed with open questions through the first SNS on what leadership is needed to cope with COVID-19, and the second in-depth interview was conducted through phone calls. In the New Normal era, principal's leadership requires insightful and responsible leadership in supporting educational activities, class support, and problem prevention that can occur due to rapid response to crisis situations, rapid budgeting and input, and promotion of teacher-to-teacher communication, according to a survey. In crisis situations such as COVID-19, it is necessary to establish a role of principal for schools to cope stably and to establish an educational environment in which students learn in a safe environment. For this, national and educational policy support is needed.

Design and Implementation of DVD cinema Management System (DVD 영화관 관리시스템 설계 및 구현)

  • Song, Eun-Jee
    • Journal of Digital Contents Society
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    • v.10 no.2
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    • pp.209-216
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    • 2009
  • Recently it has shown the tendency that the number of consumers are increasing to see a movie by the live sound and much clear image at the DVD theater instead of video room or general theater. However, current DVD theaters are equipped only with the system which has the function of calculation on charging a fee. In this paper, we suggest more effective DVD cinema management system. It is possible to manage of urgent crisis using the technique of packet switching by this system. In addition, it is possible to manage the sailing goods and new DVD enrollment, assist the effective operation of the manager and make the mutual communication with customers.

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A Study on the Development of Government Emergency Preparedness Policy Priority Elicitation (정부 비상대비정책 우선순위 도출에 관한 연구)

  • Choi, Won Sang;Shin, Jin
    • Convergence Security Journal
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    • v.20 no.2
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    • pp.91-99
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    • 2020
  • The purpose of this study is to present the application of Information and Communication Technology(ICT) during the 4th Industrial Revolution for the efficient implementation of government emergency preparedness policies. Brainstorming by experts categorized the government's emergency preparedness policies into 4 types and 12 detailed tasks. Classification results were used by AHP(Analytic Hierarchy Process) to analyze relative importance and priorities. The AHP survey found that strengthening crisis management responsiveness was the most important detailed task. Artificial Intelligence(AI), Internet of Things(IoT), Unmanned Autonomy System, Virtual Reality(VR), and Augmented Reality(AR) were presented as major information and communication technology(ICT) for the efficient execution of detailed tasks.

Effect of Air·Hotel Online Review Media Users' Emotional Response Factors on Intention to Continue Use in Smart Tourism (스마트 관광에서의 항공·호텔 온라인 리뷰 이용자의 감정반응 요인이 지속이용의도에 미치는 영향)

  • Chae, Su In;Kwon, Do soon;Park, Bok won;Park, Dong Cheul
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.17 no.4
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    • pp.209-229
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    • 2021
  • Recently, the tourism industry faced a crisis due to COVID-19. Smart tourism that combines information and communication technology (ICT) is rapidly growing to overcome the crisis in the tourism industry. In order to revitalize the tourism industry after COVID-19, such as non-face-to-face and non-contact, smart tourism incorporating information and communication technology (ICT) is actively encouraged and promoted. The purpose of this study is to empirically verify how perceived pleasure, perceived awakening, and perceived domination, which are three important variables of emotional response theory, affect the intention to continue use through perceived usefulness, expectation, and satisfaction. The survey was conducted for two weeks from November 1 to 15, 2020. A total of 175 surveys were collected during the period and used for analysis. As a result of the study, first, perceived pleasure did not significantly affect perceived usefulness, expectation, satisfaction, and intention to continue use. Second, perceived awakening had a significant effect on expectations, but did not significantly affect perceived usefulness, satisfaction, and continued use intention. Third, perceived domination had a significant effect on perceived usefulness, expectation, and continued use intention. However, it did not significantly affect satisfaction. Fourth, perceived usefulness did not significantly affect satisfaction. Fifth, expectations had a significant effect on perceived usefulness and satisfaction. Sixth, satisfaction had a significant effect on the intention to continue use. Through this, companies and developers that provide online review content for aviation and hotels should know what part of the content is actually focused on and provide it to customers. In addition, content should be provided in consideration of the emotional aspects that aviation and hotel online review users feel while watching videos.

A Study on the integration of UGC in broadcast journalism: An evidence from Bangladesh (방송 저널리즘의 UGC 이용에 관한 연구: 방글라데시의 사례를 중심으로)

  • Saiful, Hoque;Park, Jaeyung
    • Journal of Digital Convergence
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    • v.17 no.1
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    • pp.301-311
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    • 2019
  • Digital convergence put a huge challenges for broadcast media in terms of integrating user generated content (UGC). Keeping this in mind, objective of the study is to explore the factors that affecting UGC's integration in Broadcast channel from developing countries' perspective. We explored how and why UGC are appearing in Bangladeshi Television news. In-depth interview was used and news editorial level staffs were selected from leading Bangladeshi television channels. Findings suggest that, state interventions in crisis events and lack of experiences to handle crisis reporting played a crucial role to incorporate UGC in television news bulletins. One of the significant findings is that, mere traditional guidelines and work policy of the media houses will not be enough to handle user generated content as well as citizen's participation in news media. Thus, we recommend to formulate a comprehensive user generated content integration policy in the context of Bangladesh.

Social Media and Communication in Times of Public Health Crisis: Analysis of COVID-19 YouTube Vlog activities in the sharing of patient experience and information

  • Fu Kang;Seunghye Sohn;Guiohk Lee
    • Journal of Internet Computing and Services
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    • v.24 no.4
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    • pp.107-115
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    • 2023
  • This study analyzes the content of YouTube Vlog videos created by patients of Coronavirus disease 2019 ("COVID-19") in South Korea and viewer comments on those videos. As this new infectious disease started to sweep the world in late 2019 and early 2020, the public started facing fear and uncertainty stemming from the lack of sufficient and accurate information about the virus. At the same time, as COVID-19 patients in South Korea were treated in isolation to prevent the spread of the virus, the patients themselves were experiencing anxiety and exclusion from the society. During this period, there was an increase in YouTube Vlog videos created by the patients in which they shared their experiences going through the treatment and recovery processes. To understand how these YouTube Vlog videos were being used by the patients to connect with the society and seek support in a state of isolation and anxiety, this study conducted a qualitative multi-case analysis of three sample YouTube Vlog video channels to analyze their content, as well as a lexicon-based sentiment analysis of viewer comments to understand the experiences and reactions of viewers. The patients' YouTube Vlog videos showed that they shared similar stages of progress, despite each emphasizing a different main theme. Overall, the tone of the viewer comments became increasingly positive over time, although with some variance among different patient cases and stages. The results confirmed that Vlogs of patients played a significant role in reducing the uncertainty around COVID-19 and strengthening social support for the patients. The findings of this study can improve an understanding of the psychological and behavioral aspects of patient experience in isolated treatment and the impact of shared communication among members of society in times of crisis.