• 무역학회지
• /
• 제46권4호
• /
• pp.17-37
• /
• 2021

This study aims to examine the effects of experimental attitudes and perceived personal information protection on satisfaction and loyalty for Chinese consumers who use unmanned convenience stores. The important results of this study are as follows. First, consumers' perception of the experimental servicescape of unmanned convenience stores in China has an effect on the consumer's experimental attitude. Consumers' perception of experimental diversity in unmanned convenience stores in China has an effect on the consumer's experimental attitude. Second, consumers' perception of the information quality of unmanned convenience stores in China has an impact on the consumer's personal information protection. Consumers' perception of the service quality of unmanned convenience stores in China has an impact on consumer's personal information protection. Third, consumers' perception of personal information protection in unmanned convenience stores in China has an effect on the consumer's experimental attitude. Fourth, consumers' perception of personal information protection in unmanned convenience stores in China has an effect on consumer satisfaction with experiments. Consumers' perception of the experiment attitude of unmanned convenience stores in China has an effect on the consumer's satisfaction with the experiment.

• 한국경제지리학회지
• /
• 제24권4호
• /
• pp.411-424
• /
• 2021

본 연구의 목적은 새로운 소매환경의 흐름을 형성하며 무인화를 구현하고 있는 소비 업종인 편의점을 대상으로 입지 특성을 파악하고 입지 분포에 영향을 끼친 지리적 속성을 밝히는 것이다. 이를 위해 서울시를 사례로 편의점의 성장과 지역적 분포를 살펴보고, 무인 편의점과 무인 할인판매점의 입지 분포를 설명하는 감마 일반화 회귀모형을 구축한다. 분석 결과, 영업 중인 무인 편의점과 무인 할인판매점은 대중교통시설과 인접하고 상대적으로 인구의 유동은 낮지만 청년층 주거인구가 밀집하고 소매업, 외식업의 점포가 많은 지역을 중심으로 출점하여 분포하였다. 또한, 소매 품목의 범위와 특성에 따라 인구와 가구 속성의 영향력은 서로 다르게 작용하며 입지에 영향을 끼쳤다. 본 연구는 무인화한 점포의 초기 출점 입지 선정과 분포에 영향을 끼친 지리적 속성을 파악한 시작 연구로서 후속 학술 연구의 실증적 토대를 제시한다는 점에서 가치 있다.

• International Journal of Internet, Broadcasting and Communication
• /
• 제15권1호
• /
• pp.40-55
• /
• 2023

Currently, convenience stores, which are naturally located within a 1-minute walk, are easily accessible, so customers can easily purchase the items they need, and now they are indispensable places for people. In line with modern society that focuses on buying and selling goods quickly and easily, such as 'convenience' and 'quickness', convenience stores also have been changing by marketing such as home-delivery service and storage of fresh products, not just simply selling goods. In addition, by utilizing application software, we can use everything with one smartphone that we use a lot, in order to provide reservation delivery, pickup, and subscription services. In this study, we conducted experiments focusing on the factors of convenience store service quality and users using convenience stores, and examined how these experiments affect behavioral intentions of customers through their emotional responses. As a result, it was confirmed that empathy had a positive (+) effect on the pleasure of customers, and reliability had a negative (-) effect on arousal. In addition, it was found that empathy had a positive (+) effect on arousal, and responsiveness and empathy had a positive (+) effect on dominance. Finally, it was found that pleasure and dominance had a positive (+) effect on the loyalty of customers. In this study, we intend to provide basic data on existing or future convenience stores.

• 유통과학연구
• /
• 제13권2호
• /
• pp.85-94
• /
• 2015

Purpose - This study attempts to examine the impacts of consumers' perceived service convenience of retailers on various service performance metrics such as service quality and customer satisfaction. It also tries to investigate differences in the importance of service convenience dimensions on service performance between a department store and a general super market. Research design, data, and methodology - The four hypotheses in this study were proposed and tested. Two hypotheses were on the causal relationships between service convenience dimensions and service performances (service quality and customer satisfaction). The other two hypotheses were on comparisons for the effects of convenience dimensions on service quality and customer satisfaction between department stores and general super markets. To test the hypotheses, three department store chains (Hyundai, Lotte, and Shinsegae department Store) and three general super markets (E-mart, Homeplus, and Lotte mart) were involved. Overall, 510 usable responses were used. The data were analyzed using regression analysis. Results - The results largely support the hypothesized relationships of the proposed model. The results show that access convenience, transaction convenience, benefit convenience, and post-benefit convenience have positive influences on service quality, whereas decision convenience, access convenience, transaction convenience, benefit convenience, and post-benefit convenience have positive effects on customer satisfaction. Furthermore, the results show that there are differences between department stores and general super markets in the effects of benefit convenience and post-benefit convenience on service quality as well as the effects of transaction convenience and post-benefit convenience on customer satisfaction. Conclusions - The concept of service convenience is important in retail environments but little is known about this topic in retail literature. Specially, while service convenience dimensions have different impacts on service performance in distinct retail environments, there has been little investigation or comparison between retail types as regards service convenience. This study is the first to test the differences between distinct retail types (department stores and general super markets) on the service convenience-service performance links. Managerially, the findings of this study suggest that the service convenience management of retailers is an important part of successful service performance management. Because it is most important that both department stores and general super markets enhance benefit convenience to improve service performance, managers of both store types need to invest their resources to reduce consumers' perceived time and effort expenditures to experience the retailer's core benefits. Therefore, the results of this study suggest that retail stores should spend human and financial resources to enhance customer perceptions of service convenience, while also considering what constitutes the service outcome in the consumer's mind. Furthermore, the findings suggest that managers need to use different service convenience management tactics in department stores and general super markets. Specifically, managers in general super markets should pay more attention to benefit convenience and transaction convenience to achieve better service performance whereas managers in department stores should concentrate on post-benefit convenience to create customers' positive evaluation.

• 대한지역사회영양학회지
• /
• 제21권2호
• /
• pp.140-151
• /
• 2016

Objectives: This study was performed to examine the consumption patterns of convenience food at convenience stores, dietary habits, and perception as well as knowledge of food additives among university students. Methods: Subjects were 352 university students in Cheongju, Korea, and data was collected by a self-administered questionnaire. They were divided into three groups according to the frequency of consumption of convenience food at convenience stores: 79 rare (${\leq}1$ time/month), 89 moderate (2-4 times/month) and 184 frequent (${\geq}2$ times/week). Results: More subjects from the frequent consumption group lived apart from parents (p<0.001) and possessed more pocket money (p<0.01). Frequent consumption group consumed noodles, Kimbab, and sandwich & burger significantly more often (p<0.001, respectively) than others. In addition, frequent consumption of convenience foods at convenience stores was associated with frequent breakfast skipping (p<0.05), irregular meal time (p<0.01), snacking (p<0.05), and eating late night meal (p<0.001). More from the rare consumption group had heard about food additives previously compared to the frequent consumption group (79.7% vs. 63.6%, p<0.01). Frequent consumption group showed significantly higher score than did the rare consumption group for the following questions: monosodium glutamate is harmful to your health (p<0.05), food additives are necessary for food manufacturing (p<0.005), food additives need to be labeled on products (p<0.05), there is no food additive at all if labeled as no preservatives, no coloring, and no added sugar (p<0.05). There was a significant difference in degrees of choosing products with less food additives depending on the consumption pattern. Conclusions: Our results provided a better understanding of the factors associated with frequent consumption of convenience foods at convenience stores among university students and will be useful to develop a nutrition education program for those who are more prone to consume convenience foods.

• 대한지역사회영양학회지
• /
• 제24권2호
• /
• pp.137-151
• /
• 2019

Objectives: The rapidly changing dietary environment requires a study that addresses the status of middle and high school students regarding their consumption of convenience food sold at convenience stores. Methods: This study examined adolescents' lifestyle patterns, dietary habits, and status of consuming convenience food at convenience stores. A total of 659 students (329 middle school students and 330 high school students) in Incheon participated in this questionnaire survey. Results: The mean age of the subjects was 13.7 years for the middle school students, and 16.6 years for the high school students. The gender and grade distributions in the middle and high school students were similar. The middle school students reported that they spent more time using electronic devices (p<0.001) or watching TV (p<0.001) than high school students. More than 60% of middle and high school students consumed convenience food at convenience stores without statistical difference between the two groups. The main reason for consuming convenience food from convenience stores was its convenience followed by taste in both groups. Despite the high frequency of consuming convenience food, the students rarely checked the nutrition labels at the time of purchase. On the other hand, they were still most concerned about the nutritional value of the convenience foods when they consumed convenience foods. The most frequently consumed convenience food was ramyon in both groups. Significant positive correlations were observed between the frequency of consuming convenience food at convenience stores and lifestyle factors for the middle school students, including monthly allowance, time for using electronic devices, and number of private lessons. For the high school students, however, the only monthly allowance had a significant positive correlation with the consumption. Conclusions: Adolescents are increasingly exposed to convenience foods and relevant nutritional issues are a concern. Therefore, a dietary environment that is adequately formed for the healthy development of youth as well as systematic nutrient education that is appropriately designed for both middle and high school students is required.

• 한국프랜차이즈경영연구
• /
• 제14권3호
• /
• pp.53-67
• /
• 2023

Purpose: This study aims to explore the shopping motivations of consumers at South Korean convenience stores and create distinct consumer segments based on these motivations. Additionally, the research seeks to propose tailored marketing strategies for convenience stores by analyzing consumer demographics and satisfaction levels within each segment. Research design, data and methodology: Using factor analysis, we identify three primary shopping motivation factors: "social/leisure," "functional," and "convenience." Subsequently, we use cluster analysis to group convenience store consumers into three categories: the "convenience-seeking group," the "function/convenience-seeking group," and the "multipurpose-seeking group." To gain a deeper understanding of each consumer segment, we investigate how demographic factors relate to their levels of satisfaction. Results: These findings offer valuable insights for adapting to shifting consumer preferences and the increasingly competitive landscape of South Korean convenience stores, especially in the expanding services offered by online businesses. Conclusions: This research emphasizes the significance of developing marketing strategies tailored to address the distinctive needs and preferences of individual consumer segments. These strategies empower convenience stores to establish a competitive advantage in the market.

• 산경연구논집
• /
• 제9권12호
• /
• pp.45-53
• /
• 2018

Purpose - The purpose of the study was to investigate operation system of current convenience store and competing retail store and to find out development of unattended convenience store. Operators can save labor cost and solve labor seeking when opening shop under suitable environment and commerce area, and assure of employee's safety. Customers are allowed to select commodity comfortably without disclosure of face and to shorten standby time at simple store opening, buying and paying and to produce convenient living environment by financing, delivery and goods control. This study examined effect and problems of operation of existing and unattended convenience store from point of view of visual merchandising to find out model of unattended convenience store and to strengthen competitiveness of convenience store business. Research design, data, and methodology - Research procedure of accomplishment of goal of the study was: The study investigated state of distribution business, and role and definition of VMD. First, VMD played an important role of promotion and competitiveness of unattended convenience stores. Second, the author investigated research and cases of unattended convenience stores 14 months, that is to say, from August 15, 2017 to October 15, 2018. Third, the author investigated on-the-spot three of common convenience stores, three of unattended convenience stores and three of retailers one month, that is to say, June 1, 2018 to July 1, 2018. The subject was convenience stores and retailers selling similar type of products at Seoul and metropolitan area. Results - Layout, selling place, brand identity, goods assortment, authentication system, product information cognition and control, buying and payment system, security system, salesmen, promotion and other services should be improved from point of view of merchandising. Structure, furniture, lighting, voice, façade, VP, PP, IP and POP should be developed. Conclusions - Unattended convenience stores saved operating cost and lessened labor and gave visitors convenience and comfortable shopping and made use of resources effectively. Further studies with quantitative analysis shall find out strategic conditions for promotion of unattended convenience stores.

• 한국의류학회지
• /
• 제23권2호
• /
• pp.284-295
• /
• 1999

The purpose of this study was to investigate characteristics on Department stores consumers and to compare consumer characteristics among shopper types and department store types. For this purpose an ethnographic approach which is a kind of qualitative analysis was performed first. And then The data were collected from 600 female consumers over twenties and residing in Pusan Finally 499 data were used for the statistical analysis. 1. The results of clothing shopping orientations study were as follows : As a result of qualitative analysis those who patronize department stores were recreational/convenience shoppers. From quantitative analysis clothing shopping orientations were factor analyzed. which resulted in eight factors ; Recreational Shopping Convenience Shopping. Sensibility Seeking Well-Known Brand Preference Fashion Seeking Economic Shopping Sel-confidence in clothing shopping Convenient store shopping. 2. The results of store choice criteria study were as follows: As a result of concentrative observation eight store choice criteria dimensions were categorized : Service Store Atmosphere Promotion/Facilities Product Convenience Advertisement VMD Traffic/Location Convenience. From quantitative analysis eight store choice criteria factors emerged; Service Store Atmosphere Promotion/Facilities Assortment Shopping Convenience Advertisement VMD Traffic/Location Convenience. 3. According to the factor scores of recreational shopping and Convenience shopping consumers were segmented into four shopper types ; High Shopping-involved Shopper Recreational Shopper Convenience Shopper and Low Shopping-involved Shopper. Department types were divided into a large enterprise department stores and local department stores. Consumer characteristics such as clothing shopping orientations store choice criteria purchase behavior variables and demographic variables were significantly different in shopper types and department store types were significantly different in clothing shopping orientations and tore choice criteria.

• Journal of Nutrition and Health
• /
• 제52권4호
• /
• pp.383-398
• /
• 2019

빠르고 손쉽게 먹을 수 있으면서 청소년의 입맛을 자극하는 편의식의 섭취증가와 이에 따른 영양 불균형이 우려되는 상황에서 본 연구에서는 고등학교 남녀 청소년의 편의점 편의식 빈도에 따라 식습관, 생활습관 및 청소년영양지수 (NQ-A)를 평가하여 청소년의 편의식의 이용과 식사의 질과의 관련성을 규명하였다. 연구대상은 인천지역의 고등학교에 재학중인 고등학생 474명 (남자 225명, 여자 249명)이었고, 2018년 6월에 조사를 실시하였다. 대상자의 평균 연령은 16.7세였으며, 대상자의 편의점 이용 빈도에 따라 '주1회미만군', '주1~2회군', '주3회이상군'의 세 군으로 분류였고, 남학생의 경우 주1회미만군은 32.4%, 주1 ~ 2회군 35.6%, 주3회이상군 32.0%였으며, 여학생의 경우 주1회미만군은 35.6%, 주1~2회군 44.6%, 주3회이상군 16.9%이었다. 남녀 대상자 모두에서 편의점 이용 빈도에 따른 세 군의 학년분포, 어머니의 직업 유무, 가족원수, 과외학습 상태, 식사에 소요되는 시간은 유의적인 차이를 보이지 않았으며, 남녀 모두에서 세 군간의 용돈 분포는 유의적인 차이를 보이면서 편의점 이용 빈도가 높은 대상자들의 용돈이 높게 나타났다 (p < 0.05, p < 0.01). 남학생의 경우 편의점 편의점 이용빈도가 증가할수록 과자 또는 달거나 기름진 빵, 라면, 길거리 음식의 섭취빈도가 증가하고, 콩/두부의 섭취 빈도와 영양표시 확인률이 감소하는 관련성이 나타났다. 여학생의 경우는 편의점 편의점 이용빈도가 증가할수록 음료, 라면, 야식, 길거리 음식의 섭취 빈도가 증가하는 관련성이 제시되었다. 청소년영양지수를 이용한 실사의 질 평가에서 남녀학생 모두 편의점 이용빈도가 증가할수록 실사의 질이 낮아졌고 영역별 평가에서는 균형, 다양, 환경, 실천 영역은 편의점 이용빈도에 따른 유의적인 관련성을 보이지 않았으나, 절제 영역이 유의적으로 낮아지는 것으로 나타났다. 이상의 연구결과를 통하여 편의점 이용 빈도가 높은 학생들은 라면 등의 편의식 및 달거나 기름진 간식류, 음료류의 섭취빈도가 높으며 야식이나 길거리 음식 섭취빈도가 높은 식행동 특성을 보였다. 청소년영양지수를 이용한 식사의 질 평가결과에서도 편의점 이용빈도가 높은 남녀 고등학생에서 총 식사의 질과 절제 영역의 점수가 낮은 유의적인 관련성이 제시되었다. 이와 같이 고등학생의 높은 편의점 편의식의 이용은 바람직하지 못한 식행동 및 식사의 질 저하와 연관성이 있으므로 이에 대한 올바른 식습관지도가 필요하다고 사료된다.