Impact of Information Support Quality and Service Quality Factors on Service Satisfaction of Department Store -Case Study of Kyungnam Area Department Store- (백화점의 정보품질과 서비스품질이 서비스만족도에 미치는 영향 -경남지역 백화점을 중심으로-)
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- The Journal of the Korea Contents Association
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- v.7 no.7
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- pp.133-143
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- 2007