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The Structural Impact of Technology Readiness on Call Center Counselors' Intention to Use in the Introduction of Artificial Intelligence Systems: Focusing on AICC(Artificial Intelligence Contact Center) (인공지능 시스템 도입에 있어서 기술 준비도가 콜센터 상담사들의 사용 의도에 미치는 구조적인 영향: AICC(인공지능 컨택 센터)를 중심으로)

  • Seong Sik Baeck;Jun Seop Lee
    • Journal of Information Technology Services
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    • v.22 no.4
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    • pp.1-19
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    • 2023
  • This study is a study on the effect of technical readiness factors on counselors' intention to use when applying AICC. AICC counselors experience improved customer service and emotional stability by receiving various monitor notification window services based on artificial intelligence algorithms such as customer counseling history, prohibited word control system, and customized counseling system. Accordingly, this study tried to verify using factors derived from technology readiness theory and technology acceptance theory among the factors affecting the intention to continue using AICC provided to counselors. To verify the research hypothesis, the causal relationship between variables such as Optimism, Innovativeness, Discomfort, Insecurity, and Technology Acceptance Theory, such as Team Support, Ease of Usage, and Innovation Resistance, was verified. As a result of empirical analysis, first, it was verified that Optimism has a positive (+) effect on Team Support and Ease of Usage, and Discomfort and Insecurity have a negative (-) effect on Ease of Usage and Team Support. Second, it was confirmed that Team Support and Ease of Usage had a positive effect on the Intention to use AICC. Based on the above empirical analysis results, the concepts of Technical Readiness were clearly proved, and in practical terms, AICC helped inquiry, quality evaluation, recording, and management of counseling history, ultimately increased corporate work efficiency.

The effect of call center agent job characteristics on turnover intention : focused on moderating effect of self leadership (콜센터 상담직원의 직무특성이 이직의도에 미치는 영향 : 셀프리더십의 조절효과를 중심으로)

  • Oh, Jong-chul;An, Un-seok
    • Journal of Venture Innovation
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    • v.1 no.1
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    • pp.145-164
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    • 2018
  • The purposes of this study was to investigate job related attitudes of emotional labors working at call centers in Korea. The attitudinal variables were burnout, psychological capital and turnover intention with job characteristics as the independent variables. In addition, leadership behaviors of the superiors, self leadership behavior in particular, was incorporated to see if it has any bearing on these relationship as moderating variable. Data has been collected from 543 respondents for this study using questionnaire method. The survey for the actual analysis of the research was done and analyzed with the employees who work for contact centers in Seoul, Busan, and Gwangju, Korea. The survey was done for 24 days from November, 2016 through December, 2016. * The following study results were revealed: First, the job characteristics does not have direct positive effect on turnover intentions. Second, the job characteristics were related positively to job burnout. Third, the job burnout does mediate the relationship between job characteristics and turnover intentions. Lastly, results of research on the moderating effect of self leadership in relationships between emotional labor, job burnout, psychological capital and turnover intention show that super leadership has only a limited regulatory effect between job characteristics and turnover intention.

Synthesis and Biocompatibility Study of Hydrogel for Patch Sensor in Non-invasive Glucose Monitoring System (무채혈 혈당 측정시스템의 Patch Sensor용 수화젤의 합성 및 생체적합성에 관한 연구)

  • Kwon, Jeong-Woo;Kim, Dong-Chul;Yoon, In-Joon;Jeong, Yoon-Na;Jeong, Ji-Young;Hwang, In-Sik
    • Polymer(Korea)
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    • v.33 no.2
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    • pp.111-117
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    • 2009
  • This study aims to verify for humans the suitability of the enzyme-fixed hydrogel used for the patch sensor of the blood sugar testing system without blood sampling, which utilizes reverse iontophoresis. Using acrylate monomers, hydrogel was synthesized to which a certain unit of enzyme is fixed. In order to analyze the material property of the synthesized hydrogel, a structural analysis was performed using FT-IR spectroscopy, while the DSC was used to verify the thermal stability. In addition, with the UV-Vis spectrophotometer, it was verified that the degree of active enzyme is at least 50% greater than the standard product. The SEM was used to verify secure fixation of the enzyme onto the surface. As a result, it was observed that the enzyme is successfully fixed to the surface. Since the hydrogel makes direct contact with a patient's skin, it is essential to evaluate the toxicity when making direct contact with the skin. For that purpose, various sets of tests were undertaken according to the ISO 10993-cytotoxicity, intracutaneous reactivity, skin irritation test and maximization sensitization. Consequently, it was successfully verified that the enzyme-fixed hydrogel have bioavailability.

Semisubmersible platforms with Steel Catenary Risers for Western Australia and Gulf of Mexico

  • Zou, Jun
    • Ocean Systems Engineering
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    • v.2 no.2
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    • pp.99-113
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    • 2012
  • Steel Catenary Risers (SCR) are the simplest and often the most economic solution compared to other riser types such as flexible pipe, riser towers, top tensioned risers, etc. The top of a SCR is connected to the host platform riser porch. The other end of the SCR connects to flowlines from subsea wells. The riser touchdown point (TDP), which is the location along the riser where contact with the sea floor first occurs, exhibits complex behaviors and often results in compression and fatigue related issues. Heave dynamic responses of semisubmersibles in extreme and operating sea states are crucial for feasibility of SCR application. Recent full field measurement results of a deep draft semisubmersible in Hurricane Gustav displayed the considerable discrepancies in heave responses characteristics between the measured and the simulated results. The adequacy and accuracy of the simulated results from recognized commercial software should be examined. This finding raised the awareness of shortcomings of current commercial software and potential risk in mega investment loss and environmental pollutions due to SCR failures. One main objective of this paper is to attempt to assess the importance and necessity of accounting for viscous effects during design and analysis by employing indicator of viscous parameter. Since viscous effects increase with nearly third power of significant wave height, thus newly increased metocean criteria per API in central Gulf of Mexico (GoM) and even more severe environmental conditions in Western Australia (WA) call for fundamental enhancements of the existing analysis tools to ensure reliable and robust design. Furthermore, another aim of this paper is to address the impacts of metocean criteria and design philosophy on semisubmersible hull sizing in WA and GoM.

유대지불(乳代支弗) 체계(體系)와 품질관리(品質管理)를 위(爲)한 우유(牛乳) 투명화(透明化) 기술개발(技術開發)

  • Lee, Bu-Ung;Jang, Un-Gi;Heo, Mun-Yeong;In, Yeong-Min;Kim, Dong-Un;Jeong, Seok-Geun;Ham, Jun-Sang
    • 한국유가공학회:학술대회논문집
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    • 2001.05a
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    • pp.15-23
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    • 2001
  • It is very interest to use transparent milk for various determination because milk emulsion or colloidal state bring out opacity. The fat globule can disperse by butanone and casein complex can also disintergrate to monomer by action of Triton with aide of SDS and NaOH in same milk phase at time because it can be possible that butanone have amphiphilic characteristic solvent also miscible. Our formulution of solvent can treat almost all type of milk products except with proportion of Triton/Butanone such as 8:2 and 9:1 . In spite of growth inhibition to contact with solvent it call be use also for microbial counting because this formulution did not attactk wall. This is why present technique can be applied to diver determination for the reason of milk payment system, quality control, and national planning or control of national dairy.

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The Validity and Reliability of the Second Korean Working Conditions Survey

  • Kim, Young Sun;Rhee, Kyung Yong;Oh, Min Jung;Park, Jungsun
    • Safety and Health at Work
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    • v.4 no.2
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    • pp.111-116
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    • 2013
  • Background: The aim of this study was to evaluate the quality of the Second Korean Working Conditions Survey (KWCS), focusing on its validity and reliability. Methods: The external validity was evaluated by the assessment of sampling procedures and the response rate, in order to investigate the representativeness of the sample. The content validity was evaluated by the assessment of the development of the questionnaire, and the consistency of questions for the selected construct. The test-retest method was used to evaluate the reliability by means of a phone call survey of 30% of the respondents, who were randomly selected. The respondents' satisfaction regarding the survey procedures and interview time were analyzed to evaluate the quality of survey data. Results: The external validity was assured by an acceptable sampling procedure, rigid multi-stage stratified cluster random sampling. The content validity was also guaranteed by a reasonable procedure for the development of the questionnaire with a pretest. The internal consistency of the questions for work autonomy was maintained, with 0.738 of Cronbach's alpha. The response rate of 36% was lower than that of the European Working Conditions Survey (EWCS), with a contact rate of 66%, compared to 76% for the EWCS. The matching rates of the five retested questions were more than 98% reliable. Conclusion: The quality of the second KWCS was assured by the high external and content validity and reliability. The rigid sampling procedure and development of the questionnaire contributed to quality assurance. The high level of reliability may be guaranteed by the sophisticated field survey procedures and the development of a technical manual for interviewers. The technical strategies for a high response rate should be developed for future surveys.

A Study on the Self-Authentication Method in Home Quarantine Equipment (자가격리장치에서의 본인 인증 방법에 관한 연구)

  • Kim, Joon-bae;Kang, Moon-sung
    • Journal of Advanced Navigation Technology
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    • v.22 no.2
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    • pp.173-178
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    • 2018
  • In May 2015, the first case of Middle East Respiratory Syndrome occurred, leaving 186 patients, 38 deaths, and 16,693 quarantine patients. The government has carried out a monitoring of people in contact with the confirmed or suspected patients to prevent the spread of MERS infection. The management staff conducted monitoring of the quarantine subject twice a day during the 14-day period, to check compliance with isolation. However, as the number of people subject to isolation was increased explosively, such issues as the occurrence of residents occurred due to limitations of management personnel. Managers have also admitted that their home quarantine rules have become nominal when they checked the status of quarantine subject by using a call only two or three times a day, and that it is virtually impossible to control when the departees leave without permission. In this paper, home quarantine equipments and their means of authentication are proposed and verified. As a result of the verification, the proposed methods in this paper are expected to be used later as their own authentication method for home quarantine equipments.

Development of Medical Electric Scooter Sharing Platform for the Transportation Vulnerable (교통 약자를 위한 전동차 공유 플랫폼 개발)

  • Joo, Jong-Yul;Song, Hwa-Jung;Oh, Jae-Chul
    • The Journal of the Korea institute of electronic communication sciences
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    • v.16 no.6
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    • pp.1323-1328
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    • 2021
  • In this paper, we present a medical electric scooter sharing platform for the transportation vulnerable who are experiencing difficulties and inconveniences in moving. The proposed medical electric scooter sharing platform for the transportation vulnerable includes basic mobile rental, return, and functions that incorporate the IOT technology of the currently operating personal mobility sharing platform. The safety function has been strengthened. The medical electric scooter sharing platform for the transportation vulnerable stores driving data on the server in real time through GPS, and strengthens the alarm and call function in advance of an accident to enable rapid SOS processing. By making the quick contact and responding to the situation, people with disabilities can drive safely and comfortably.

The contactless elevator button using the electrostatic capacity (정전 용량을 이용한 비접촉식 엘리베이터 버튼)

  • Bang, Gul-Won
    • Journal of Industrial Convergence
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    • v.19 no.6
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    • pp.67-72
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    • 2021
  • The elevator installed in the building consists of an elevator call button and an input button for selection to the target floor. The elevator button is input only when the elevator user directly presses it. Such passenger input can be infected with an infectious disease due to contamination of the button. A non-contact button is required as a means for solving this problem, which detects the proximity of an object by applying a capacitive method. It implements a function of measuring the body's body temperature by attaching an infrared heat sensor, and provides a sterilization function of a button by attaching a UV-LED. A button was selected, a body temperature was measured through an infrared temperature measurement sensor, and UV-LED was turned on and sterilized when there was no user. The contactless elevator button is expected to be effective in preventing infectious diseases as it can prevent infection of viruses carrying infectious diseases and can detect body temperature to select positive patients of CIVID 19.

Studies on Electrostatic Propensity of Fabrics (직물대전성에 관한 연구)

  • 최병희;배도규
    • Journal of Sericultural and Entomological Science
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    • v.27 no.2
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    • pp.54-63
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    • 1985
  • This studies has been carried out how to effect on electrostafic propensity of synthetic fabrics by coating with 0.5% acrylic polymer solution which was previously developed by the author to improve anticrease nature of silk. The work conditions are: (A) Applied synthetic polymer was acrylic polymer 525, developed by the author. (B) Electrostatic voltage for various fabrics were carried out by Korea standard abrasion partner with Korea standard (KS K 0905) cotton, nylon, polyester and the self sample fabric. (C) Applied fabrics for the investigations were carried out by using abrasion partner with Korea standard (KS K 0905) cotton, nylon, polyester and the self sample fabric. (D) Electrostatic propensity investigations were carried out by use of sample as silk, nylon, polyester and acrylic fabrics, seperating before finish or after finish. (E) Washing after the finish or the original fabric was carried out by Korea standard method, KS K 0465. Through the investigations, he happened to find many interesting matters and the obtained results are as followings. 1. Electrostatic voltage for the finished fabrics increased more than their original silk, nylon, acrylic fabrics except polyester fabric. (See Table 5) 2. Electrostatic voltage for the finished polyester against K.S. polyester decreased remarkably than the original fabric test. 3. In spite of no problem on electrostatic propensity of silk, it showed high electrostatic voltage between the same nature fabric abrasion, because silk is very weak against abrasion and because the test method had been developed to be useful for only synthetic fabrics. 4. Electrostatic voltage increased more in case of abrasion between different nature of fabrics than the same nature of fabrics. 5. Electrostatic voltage of each fabric increased by repeat of wash. 6. Many investigation data were followed with Contact Electrification Series Principle, another word, the farther each other located fabric on the series abrasion was, the higher electrostatic voltage. (See Fig. 6) 7. Such investigation gives warning of use on the mix fiber spinning service as far as concern with electrification. 8. It may also call attention for such increase of electrification in case any finishing of silk textile.

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