• Title/Summary/Keyword: Contact Experience

Search Result 370, Processing Time 0.025 seconds

Design of Contact Scheduling System(CSS) for Customer Retention (고객유지를 위한 접촉스케줄링시스템의 설계)

  • Lee, Jee-Sik;Cho, You-Jung
    • Journal of Intelligence and Information Systems
    • /
    • v.11 no.3
    • /
    • pp.83-101
    • /
    • 2005
  • Customer retention is one of the major issues in life insurance industry, in which competition is increasingly fierce. There are many things for the life insurers to do many things to retain the customers. One of those things is to make sure to keep in touch with all customers. When an insurance-planner resigned, his/her customers must be taken care of by some planner-assistants. This article outlines the design of Contact Scheduling System (CSS) that supports planner-assistants for contacting the customers. Planner-assistants are unable to share the resigned insurance-planner's experience and knowledge regarding the customer relationship management. The CSS developed by employing both Classification And Regression Tree (CART) technique and Sequential Pattern Mining (SPM) technique has a two-stage process. In the first stage, it segments the customers into eight groups by CART model. Then it generates contact scheduling information consisting of contact-purpose, contact-interval and contact-channel, according to the segment's typical contact pattern. Contact-purpose is derived by schedule-driven, event-driven, or business-rule-driven. Schedule-driven contact is determined by SPM model. In the operation of CSS in a realistic situation, it shows a practicality in supporting planner-assistants to keep in touch with the customers efficiently and effectively.

  • PDF

Subjective Symptoms according to Fitting Test in Soft Contact Lens Wearers (소프트콘택트렌즈 착용자의 피팅 상태 확인 유무에 따른 자각적 증상)

  • Kim, Jung-Hee;An, Youngju
    • The Korean Journal of Vision Science
    • /
    • v.20 no.4
    • /
    • pp.431-442
    • /
    • 2018
  • Purpose : The purpose of this study was to investigate subjective symptoms according to the wearing, purchase and fitting status of soft contact lens wearers, and consumer perception of base curve. Methods : A survey was conducted for those who visited optical shops and lens shops in Seoul from June to August 2018. A total of 98 answer sheets they submitted were used for the analysis. The chi-square test and Fisher's exact test were used to compare subjective symptoms (dryness, glare, uncomfortable fitting, and decreased vision) according to whether fitting condition is screened (case history and push-up test, ect relevant to wearing sensation), and the odds ratio (OR) was obtained by the logistic regression analysis. Results : When the contact lenses were purchased, the rate of which the visual acuity test was performed was 86.6% at optical shop and 64.7% at lens shop. When purchasing contact lens and the contact lens was not tested for fitting, they more experienced dryness (OR 4.41, 95% CI 1.25-15.62) and uncomfortable fitting (OR 2.68, 95% CI 1.08-6.64) than testing for fitting. In addition, it was investigated that 87.8% of contact lens wearers did not know about the term base curve, 92.9% did not listen to an explanation related to the base curve when purchasing contact lenses, and 96.9% did not experience with base curve test. Conclusion : It would be thought that satisfaction of the contact lens fitting of existing consumers should be improved by changing a proper base curve by confirming the fitting condition when prescribing soft contact lens.

Behaviors Related to Pornography in Primary, Middle and High School Students (초.중.고등학생의 음란물 접촉 일부 행태)

  • Kim, Hyeon-Ok;Park, Gwang-Sug
    • Child Health Nursing Research
    • /
    • v.14 no.1
    • /
    • pp.90-98
    • /
    • 2008
  • Purpose: This study was done to investigate behavior related to viewing pornography sites by primary, middle, and high school students in one province. Methods: The participants were 2,939 primary (5, 6 grade), middle and high school students (1, 2 and 3 grade), chosen at random in big cities, small towns and rural areas of North Cholla Province. Results: The first experience of finding pornography sites by oneself was 21.1% for the total sample and for primary school students 6.8%, for middle school students, 31.0%, and for high school students, 62.2%. The first time on a pornography site was highest for middle school students (62.0%) and for grade, middle school 1 grade (25.7%). The pornography use resulted in difficulties with study (11.3%), desire to imitate what was seen in pornography (10.9%), imitation of what was seen the pornography (3.9%), and desire to visit pornography sites everyday (2.3%). Pornography contact behavior was related to gender and school type (p<.05). Independent access to pornography and experiencing difficulties with study were related to area of residence (p<.05). Conclusion: These findings suggest that systematic education policy and further research on needs for pornography contact should be examined to develop programs to decrease pornography contact behavior.

  • PDF

Monochromatic Image Analysis of Elastohydrodynamic Lubrication Film Thickness by Fringe Intensity Computation

  • Jang, Siyoul
    • Journal of Mechanical Science and Technology
    • /
    • v.17 no.11
    • /
    • pp.1704-1713
    • /
    • 2003
  • Point contact film thickness in elastohydrodynamic lubrication (EHL) is analyzed by image processing method for the images from an optical interferometer with monochromatic incident light. Interference between the reflected lights both on half mirror Cr coating of glass disk and on super finished ball makes circular fringes depending on the contact conditions such as sliding velocity, applied load, viscosity-pressure characteristics and viscosity of lubricant under ambient pressure. In this situation the film thickness is regarded as the difference of optical paths between those reflected lights, which make dark and bright fringes with monochromatic incident light. The film thickness is computed by numbering the dark and bright fringe orders and the intensity (gray scale image) in each fringe regime is mapped to the corresponding film thickness. In this work, we developed a measuring technique for EHL film thickness by dividing the image patterns into two typical types under the condition of monochromatic incident light. During the image processing, the captured image is converted into digitally formatted data over the contact area without any loss of the image information of interferogram and it is also interpreted with consistency regardless of the observer's experimental experience. It is expected that the developed image processing method will provide a valuable basis to develop the image processing technique for color fringes, which is generally used for the measurement of relatively thin films in higher resolution.

A Study on the Changes of Low-rise Residential Neighborhood with the Spread of Consumption-biased Cultural Space - Focused on the Yeonnam-dong Area - (문화소비공간의 확산에 따른 저층주거지 변화 특성 연구 - 연남동 일대를 중심으로 -)

  • Kim, Shinsung
    • Journal of the Korean housing association
    • /
    • v.27 no.4
    • /
    • pp.77-88
    • /
    • 2016
  • Low-rise Residential neighborhoods of Hongdae area, Garosu-gil, Samchung-dong, Itawon etc. are currently emerging new spaces for cultural consumption in the city. Nonetheless undiscerning excessive commercialization often results in monotonous urban space and deportation of residents and leaders of change; Due to commercialization and popularization recently this phenomenon is influencing surrounding low-rise residential neighborhoods. The main objective of this study is to examine how surrounding low-rise residential neighborhood transforms according to the expansion of culture-commerce spaces. Hongdae area's culture-commerce spaces and its expansion into Yeonnam-dong is investigated in specific. Especially attributes and main causes of transformation in physical and experiential space of neighborhood living facilities and residential buildings, when changed into culture-commerce related use is examined in detail. The expansion of culture-commerce space of Hongdae to Yeonnam-dong area has positive meaning in aspects of everyday experience. First, physical alteration of street-building relation increases direct and indirect contact of people. Contact opportunity carries important meaning in sense that it is prerequisite for next stage contact of network and exchange. Second, culture-commerce related programs provide the third place, where various leisure activities can take place. Attributes of transformation and positive meaning of culture-commerce spaces expanding its territory presents the need of management.

Nature and Changes of Southeast Asian Maritime Trade in 15-16 Century: Focused on Portuguese Contact and Influences (15-16세기 동남아 해상무역의 특성과 변화: 포르투갈의 진출과 영향을 중심으로)

  • Kim, Dong-Yeob
    • The Southeast Asian review
    • /
    • v.21 no.2
    • /
    • pp.1-41
    • /
    • 2011
  • Southeast Asia developed maritime trade from the early period due to the suitable physical and cultural conditions. The land consists of peninsular and archipelago, and located at the junction of the two monsoons in South China Sea and India Ocean. The people inherit cultural openness to receive outer influences positively. When Portuguese came to Southeast Asia in 16th century, the region had already enjoyed certain level of commercial development and sociocultural dynamics through the long time experience of interactions with outer world. The Portuguese contact to Southeast Asia was more of participation and assimilation than of conquest and rule experienced in South America. It was due to the higher level of spiritual and material civilization existed in Southeast Asia. Portuguese brought several new elements into Southeast Asia such as colonization and new weapons, Cartaz system and commercial monopoly, and Catholic mission and Casado policy. These new elements, however, did not impact much on the existing Maritime trade that played an important role to change the sociocultural structure of Southeast Asia. Even though Portuguese contact itself did not make significant differences in Southeast Asia, it was meaningful in a sense that it opened a path and left a model case for the more powerful Europeans who came soon after her.

Acoustic emission localization in concrete using a wireless air-coupled monitoring system

  • Yunshan Bai;Yuanxue Liu;Guangjian Gao;Shuang Su
    • Smart Structures and Systems
    • /
    • v.32 no.4
    • /
    • pp.195-205
    • /
    • 2023
  • The contact acoustic emission (AE) monitoring system is time-consuming and costly for monitoring concrete structures in large scope, in addition, the great difference in acoustic impedance between air and concrete makes the detection process inconvenient. In this work, we broaden the conventional AE source localization method for concrete to the non-contact (air-coupled) micro-electromechanical system (MEMS) microphones array, which collects the energy-rich leaky Rayleigh waves, instead of the relatively weak P-wave. Finite element method was used for the numerical simulations, it is shown that the propagation velocity of leaky Rayleigh waves traveling along the air-concrete interface agrees with the corresponding theoretical properties of Lamb wave modes in an infinite concrete slab. This structures the basis for implementing a non-contact AE source location approach. Based on the experience gained from numerical studies, experimental studies on the proposed air-coupled AE source location in concrete slabs are carried out. Finally, it is shown that the locating map of AE source can be determined using the proposed system, and the accuracy is sufficient for most field monitoring applications on large plate-like concrete structures, such as tunnel lining and bridge deck.

Analysis of Montage Pattern of e-book as a Film Language (영상 언어로써 이북(e-book)의 몽타주 패턴)

  • Shin, Seungyun
    • Journal of Korea Multimedia Society
    • /
    • v.19 no.7
    • /
    • pp.1216-1224
    • /
    • 2016
  • This study analyzed the montage pattern of e-book in a bid to include e-book in the film language system. To this end, this study targeted three pieces of e-books which reproduced the animation for theater use of Disney Company. This study did research on characteristics of montage in films, and kinds of film vectors, and defined it as 'Montage of Experience' according to media characteristics of e-book. This study deducted the montage pattern of 3 sorts of classification, and 10 sorts of detailed classification by doing research on the analysis object. This study has a significance in that it pioneers a new perspective in e-book research which has been biased towards a functional perspective. Analysis of the point of contact where the existing visual media, and new media meet with each other could be a driving force promoting the growth of the relevant industry, and this study thinks that the analysis of the point of contact is the research which is helpful to working out qualitative improvement of e-book contents.

Numerical Study on the Dynamic Response in Elastomeric Oil Seals

  • Shim, Woo Jeon;Sung, Boo-Yong;Kim, Chung Kyun
    • KSTLE International Journal
    • /
    • v.1 no.1
    • /
    • pp.43-47
    • /
    • 2000
  • Oil seals will experience a small amplitude dynamic excitation due to the shaft eccentricity as well as out-of-roundness of the shaft. The direct integration method is selected to analyze the time domain response of the seal lip-shaft contact. The physical properties of rubber seal materials are experimentally analyzed. Effects of both frequency and temperature on the material stiffness behavior are investigated for the linear viscoelastic materials of the seal. Using the nonlinear transient model, a finite element analysis of the lip-shaft contact behaviors under dynamic conditions is presented as a function of the shaft eccentricity, the shaft interference and the garter spring stiffness. The FEM results based on the experimental data indicate that the increased rotating speed may produce the separation conditions. These results will be very useful in predicting the leakage of oil seals under dynamic conditions.

  • PDF

Cause Analysis for a Lining Damage in Sea Water System Piping Installed in a Korean Industrial Plant

  • Hwang, K.M.;Park, S.K.
    • Corrosion Science and Technology
    • /
    • v.20 no.1
    • /
    • pp.1-6
    • /
    • 2021
  • Many Korean industrial plants including nuclear and fossil power plants use seawater as the ultimate heat sink to cool the heat generated by various facilities. Owing to the high corrosivity of seawater, facilities and piping made of metal material in contact with seawater are coated or lined with polymeric materials to avoid direct contact with seawater. However, polymeric materials used as coating and lining have some level of permeability to water and are degraded over time. Korean industrial plants have also experienced a gradual increase in the frequency of damage to pipes in seawater systems due to prolonged operating periods. In the event of a cavitation-like phenomenon, coating or lining inside the piping is likely to be damaged faster than expected. In this paper, the cause of water leakage due to base metal damage caused by the failure of the polyester lining in seawater system piping was assessed and the experience with establishing countermeasures to prevent such damage was described.