• 제목/요약/키워드: Consumers' Trust

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PR-Management and Branding of Media Channels with the Application of Social Networks

  • Shalman, Tatiana;Dobrianska, Viktoriia;Kokhan, Marianna;Pletsan, Khrystyna;Humenchuk, Anatolii
    • International Journal of Computer Science & Network Security
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    • 제21권7호
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    • pp.70-76
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    • 2021
  • The relevance of intelligence involves the definition of such communication systems of PR-management and branding of media channels with the use of social networks, which are already implemented in practice by modern representatives of professional PR product. The purpose of the investigation is to determine the system of implementation of technologies of PR-management and branding of media channels with the use of social networks based on a survey of PR and brand of different media channels on the basis of a survey of brand managers and PR. 980 respondents from Ukraine took part in the survey. The survey was conducted on the Google-forms platform. The results outline a list of the most popular social networks and messengers for the implementation of PR management and branding technologies, including Facebook, Twitter, Google, LinkedIn, Tumblr; Telegram, WhatsApp, Viber, Skype. It is determined that the criteria of branding analysis are informativeness, centralization/distribution, content, feedback intensity. Identified 2 prospects for the development of branding in an interactive media environment (creation of a presentation system; integration of websites of social media and companies in universal centers). The criteria of general importance of the factors influencing the behavioral intention of consumers to use social media channels are presented (satisfaction, accessibility, perceived usefulness, trust, ease of use, attitude, social influence, self-efficacy). The meaning of the content of social media channels (public, informational and communication) is indicated. The practical significance of the study was to present the links between the criteria, development prospects and the values of branding factors.

클라우드서비스 활성화를 위한 서비스수준협약(SLA) 프레임워크 (A Framework of Service Level Agreement for Activating Cloud Services)

  • 서광규
    • 융합정보논문지
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    • 제8권6호
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    • pp.173-186
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    • 2018
  • 클라우드 서비스가 확대되고 있지만, 많은 이용자들은 클라우드 서비스의 도입에 어려움을 겪고 있다. 이는 이용자 입장에서 어떤 클라우드 서비스를 신뢰할 수 있는지에 대한 정보가 없기 때문이다. 클라우드 서비스수준협약(클라우드 SLA)은 클라우드 서비스를 제공하는 공급자와 이용자간에 서비스의 품질과 성능 등을 포함한 정성적인 지표와 정량적 지표를 이용하여 협의하는 것이다. 이 연구에서는 클라우드 서비스 사업자의 서비스 수준을 향상하고 이용자를 보호하기 위해 국내 클라우드 산업에 적용할 수 있는 클라우드 SLA를 위한 프레임워크 제안하고 이를 이용하여 국내 클라우드 산업에 적용할 수 있는 클라우드 SLA의 세부 구성항목을 도출하고자 한다. 이를 통해 정부의 "클라우드컴퓨팅 발전 및 이용자 보호에 관한 법률" 체계하의 클라우드 서비스 제공자와 이용자간의 신뢰도 향상을 위한 정책적 활용은 물론 궁극적으로 국내 클라우드 서비스의 품질 성능 수준 향상 및 이용자 신뢰기반 조성을 통해 클라우드 서비스의 활성화를 기대한다.

온라인 패션 유통업체의 오프라인 채널 확장에 대한 소비자 평가와 채널 통합 수준 (Understanding Offline Channel Expansion for Online Fashion Retailers and Channel Integration)

  • 박신영;이유리;최윤정
    • 한국의류학회지
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    • 제42권6호
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    • pp.909-923
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    • 2018
  • Online retailers' offline channel expansion is rapidly growing as an important consumer incentive strategy, despite the enormous initial costs of establishing a store. This study focuses on the offline channel operation of online shopping malls, and examines the effects and influencing factors of the channel expansion strategy from a consumer perspective. In-depth interviews were conducted with ten customers in their 20s and 30s who had visited online retailers' stores or purchased products. Major issues were extracted based on the framework of a channel effect mechanism proposed by Cao and Li (2015). Subsequently, it was found that existing online retailers could enhance brand image and perception by expanding their channels to offline stores. It was also emphasized that the consumer trust on the quality of the product in offline stores is a key variable, and it has a significant influence on consumer's continuous purchase and revisit intention. This study showed that borderless channel integration was the most important task when expanding channels of online retailers. So it will be necessary to strive for an omni-channel strategy so that channel integration can be strategically executed and consumers can interact regardless of channels.

Priority of Challenges for Activation of MyData Business: K-MyData Case

  • Park, Jeong Kwan;Park, Soo Kyung;Lee, Bong Gyou
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제15권10호
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    • pp.3513-3533
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    • 2021
  • This paper identifies challenging factors that hinder the successful settlement of the MyData industry, which is drawing global attention, and it analyzes the priority of solutions. To this end, a mixed-methodology including analytic network process technique was borrowed step-by-step to identify variables, analyze them, and provide interpretations. From the first step, the study found that the market aspect was the most important for the success of the K-MyData business, and the release of interesting representative services was found to be the easiest way to inspire market growth. From the second step, as a socio-cultural issue, the lack of consensus on data provisioning was found to present a major obstacle. To achieve consensus, it is very important for business participants to gain the trust of consumers. From the third step, it was found that the scope of data collection and responsibility for accidents needs to be clarified. Government and business-related persons must observe the principles of MyData while tackling these obstacles. It is also necessary for the government to be sensitive to changes in the environment as a focal actor. Doing so will lead to data industry activation and will help guarantee of rights of data subjects in a balanced manner. Finally, it is notable that technical barriers now have the lowest priority. Although technology is important, MyData business must also overcome market, socio-cultural, and institutional challenges. The study selected Korea as its research target, but it is expected to provide useful insights to other countries that are planning MyData business similar to Korea.

Branding and Advertising on Social Networks: Current Trends

  • Trachuk, Tetiana;Vdovichena, Olga;Andriushchenko, Mariia;Semenda, Olha;Pashkevych, Maryna
    • International Journal of Computer Science & Network Security
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    • 제21권4호
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    • pp.178-185
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    • 2021
  • The emergence of social networks has led to the flourishing of a new golden era of branding, which is a challenge for companies due to the need for creative positioning of companies with an emphasis on building trust and loyalty to the brand. Consumers are becoming more demanding and due to a wide range of products in different markets, make demands that are more stringent on companies. The goal of this article was to study the main trends of branding and advertising on social networks to develop a new approach to brand promotion. Methodology. The quantitative and qualitative research design was used to determine the main trends in branding and advertising on social networks. The methodology included the following methods: 1) analysis of the relationship between brand value and brand content strategy, 2) content analysis of the content of companies in social networks on the example of 10 world-famous brands with the highest value. The results allowed forming the criteria of effective content and communication: simplicity of content and simplicity of communication, lack of direct advertising of products, emphasis on global socio-economic problems and social orientation, unobtrusive communication, content creativity, indirect information about the product or work, the history of the company's development through various tools. The main content strategies of brands are defined: storytelling strategy; strategy of informing about the history of the company's development; entertainment and information strategy; strategy of joint interaction with the audience through the involvement of wellknown influencers or users of products. The theoretical and practical value of the results is confirmed by the conceptualization of the main content strategies of world-famous brands, which are pioneers in new ways to build relationships with users through social networks. The research proposes to use a customer-oriented approach to brand promotion. This means studying consumer behavior and predicting possible changes in behavior, which determines the level of interaction with the brand, the content strategy of the brand, and its effectiveness.

통합기술수용이론을 이용한 금융소비자들의 인공지능 서비스 수용의도 연구 (A Study on the Intention of Financial Consumers to Accept AI Services Using UTAUT Model)

  • 김선미;손영두
    • 품질경영학회지
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    • 제50권1호
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    • pp.43-61
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    • 2022
  • Purpose: The purpose of this study was verifying factors that affect to intention to use AI financial services and finding a way of building an user oriented AI ecology. Methods: This study used the UTAUT (Unified Theory of Acceptance and Use of Technology) model with independent variables such as performance expectancy, effort expectancy, social influence, facilitating conditions, trust, personal innovativeness and AI understanding as moderating variable. The data was collected through online & offline survey with questionnaire from 330 financial customers. Results: As a result, the analysis suggested that the performance expectancy, social influence, facilitating conditions, personal innovativeness are statistically significant to the intention to use AI. It was also found that AI knowledge of users differently influence the intention to use through the moderating effect on the facilitating conditions. Conclusion: Performance expectancy, social influence, facilitating conditions, personal innovativeness have positive causation to the intention to use in AI financial service. On the facilitating conditions, unlike other variables, it was found that the user's intention to use was different by the level of AI understanding. It means that customers could have the strong intention to use AI even though they don't have enough pieces of knowledge on the factors. Customers seem to be of recognition that the technology has certain benefits for themselves. The facilitating factors are significantly affected by AI understanding and differently effect on the intention to use AI.

학교급식에서의 절임배추 이용 실태 및 구매 촉진에 관한 연구 (A Study on the Use of Salted Cabbage and the Purchasing Promotion in School Foodservice)

  • 차성미;한귀정;이새롬;박영희
    • 한국식생활문화학회지
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    • 제25권2호
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    • pp.198-206
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    • 2010
  • In recent years consumers have become used to products geared toward a more convenient lifestyle, thus, the demand for salted-cabbage, for use in preparing Kimchi is increasing. This study aims to investigate purchasing factors, the satisfaction and demands of salted-cabbage, and to ascertain a marketing strategy for expanding the use of salted cabbage in food-service departments of schools. Self-administered questionnaires were collected from 131 buying agents who manage food materials for schools, and statistical data analysis was completed using the SPSS V.14.0 program. 46.9% of the participating respondents were from elementary schools, 27.7% from middle schools, and 25.4% were from high schools.. Most of the subjects (67.9%) recognized the salted cabbage retailed for foodservice, but 62.3% of these had not purchased them, due to both their lack of trust in the sanitation and raw material handling of the food product, and the high price. Respondents considered different factors when deciding whether or not to purchase: the origin (local or imported) of the cabbage, hygiene, and taste, as well as characteristics such as the cabbage weight, package weight, and package materials. The score of post-behavior intentions as well as overall satisfaction was rather high. Also, they perceived the need of strategic promotion for enlarging the market portion of salted-cabbage. These results will done the guidelines for diversifying the salted-cabbage market and for creating an added value of agricultural products in rural areas.

해외 주요국가의 의류 원산지 인증제도 연구 (Research on Clothing Origin Certification Systems in Major Overseas Countries)

  • 임시은;한소원
    • 패션비즈니스
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    • 제27권3호
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    • pp.63-74
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    • 2023
  • As "Made in Korea" has high branding power in the fashion industry, domestic clothing manufacturers also need to consider branding the country of origin. Therefore, the purpose of this study was to reconsider the need for a domestic certification system and suggest a direction by analyzing apparel origin certification systems operating overseas. The results of this study could be used for planning certification standards and operating methods suitable for regional characteristics and industrial environments when establishing a certification system for clothing produced in Korea. The case study subjects were Japan's J∞ Quality, USA's Made in New York, Italy's 100% Made in Italy, and France's Origin France Guarantee has been classified as certification criteria related to the country of origin include items related to the production process rate in the region and the production area for each production process/stream. Manufacturing technology and design are used for quality standards, safety, hygiene compliance, production facilities, and quality control and are applied to working environment standards. The certification system selects and operates standards according to each country's industrial environment, certification subject, and purpose. Therefore, when designing a domestic apparel certification system, a feasible promotion plan should be established that considers the current state of the domestic industry, which will serve as a driving force for the growth of the apparel manufacturing industry and an opportunity to increase the trust of global fashion consumers.

지역약국 조제실 투명화 요구에 대한 약대생의 인식 (Perceptions on Pharmacy Students on Consumers' Demand for Transparent Dispensing Room in Community Pharmacies)

  • 김나현;태소정;김현진;손현순
    • 한국임상약학회지
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    • 제33권2호
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    • pp.97-105
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    • 2023
  • Background: Dispensing of prescription drugs is the most important task for community pharmacists. However, the public's satisfaction with pharmacist services is not high, and distrust due to dispensing by unqualified person and/or under unsanitary conditions led to demands for transparent dispensing room (TDR) in pharmacies. Objective: This study was conducted to investigate how pharmacy students perceive pharmacists' credibility and professional ethics in conjunction with the TDR issue. Methods: A survey using 20-items questionnaire was conducted from July 12 to 20, 2019 in pharmacy students nationwide. Results: Among 218 respondents, 84.1% attended pharmacy school located in the metropolitan area, 61.1% were the 3rd or 4th graders, and 81.2% had no practical training in community pharmacy. 56.2% were unaware of the TDR issue, and 66.8% agreed on the public's demand for TDR. 68.8% disagreed that TDR was the best way to solve the problem of unqualified dispensing, while 51.9% agreed that TDR was the best way in solving unsanitary dispensing problem. Publics' confidence level of community pharmacists was mean 5.84 (range 1-10). In a question asking how expertise and professional ethics affect pharmacist confidence, 50% said expertise was more important, 31.7% the same, and 18.3% said professional ethics was more important. Conclusions: To overcome the demand for TDR which began with public distrust in pharmacists, it is necessary to seek measures to increase the credibility of pharmacists, and as part of this, pharmacist ethics should be systematically educated at pharmacy school.

C2C 공유경제 서비스 참여자 간의 비대칭적 플랫폼 참여의도 (Asymmetric Intention of Platform Participation in C2C Sharing Economy)

  • 신건호;박규홍;박용진;안재현
    • 경영정보학연구
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    • 제19권3호
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    • pp.47-67
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    • 2017
  • 정보기술의 발달과 지속 가능하고 경제적인 소비를 원하는 소비자들의 인식변화로 인하여 공유경제는 새로운 소비형태로 부상하였다. C2C 공유경제 플랫폼에서는 기존의 플랫폼들과는 달리 하나의 자원을 사용자와 공급자가 공유하기 때문에, 사용자와 공급자가 더욱 긴밀한 관계를 맺게 되지만 각기 다른 역할과 비대칭적 정보를 가지고 플랫폼에 참여하게 된다. 따라서 C2C 공유경제 플랫폼의 리더십을 추구하는 기업들은 양면시장에서의 사용자와 공급자 간의 차이, 특히 정보의 비대칭성을 고려한 전략적 접근이 필요하다. 본 연구에서는 수요 및 공급자들의 플랫폼 참여의도가 신뢰, 인지된 위험, 인지된 경제적 이익 등의 선행 요인들에 어떻게 영향을 받으며, 두 집단간에 어떤 차이점이 있는지를 분석함에 그 목적이 있다. 연구결과, 신뢰와 인지된 위험 그리고 인지된 경제적 이익은 사용자 집단에 따라 플랫폼 참여의도에 각각 다르게 영향을 미치는 것으로 확인되었다. 본 연구는 C2C 플랫폼의 리더가 되기를 추구하는 기업들이 고려해야 하는 주요 요인들과 참여자 그룹에 따라 상이한 전략적 방향을 제시해야 한다는 점을 밝혔다는 데에서 학문적, 실무적 의의를 찾을 수 있다.