• 제목/요약/키워드: Consumers' Knowledge

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복합원산지제품 평가에 관한 실증적 비교연구: 제품구입경로, 제품카테고리, 소비자 특성을 중심으로 (An Empirical Comparative Study on Evaluation of Bi-national Product: Focused on Purchasing Routes, Product Category, and Consumer Characteristics)

  • 손제영;강인원
    • 무역학회지
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    • 제43권5호
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    • pp.67-91
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    • 2018
  • 복합원산지제품 평가에 관한 수많은 연구들이 진행되어 왔지만, 아직까지 실무에 적용될 만한 구체적인 연구결과는 드물게 진행된 것으로 여겨진다. 본 연구는 복합원산지제품에 평가를 기존의 연구들 보다 구체적으로 파악하여 세분시장에서 요구되는 시사점들을 제시하고자 하였다. 이를 위해 소비자들의 복합원산지제품 구입경로, 복합원산지제품의 카테고리, 소비자들의 개인적 특성(조절초점성향, 제품에 대한 사전지식)을 반영하여 종합적인 비교를 평균차이검정(two-way ANOVA)을 통해 검증하였다. 분석결과, 제품의 구입경로에 따른 복합원산지제품의 평가에서는 오프라인 매장이 온라인 매장보다 다소 우호적으로 나타났으며, 제품카테고리별로는 필수재가 사치재보다 상대적으로 긍정적인 평가를 이끌어냄을 알 수 있었다. 한편, 소비자의 개인적 특성에 따른 비교에서는 촉진초점 성향을 가진 소비자는 예방초점성향의 소비자 보다 복합원산지제품에 대한 브랜드 선호도를 우호적으로 지각하는 것으로 확인되었으며, 사전지식수준이 높은 집단은 낮은 집단에 비해 제품에 대한 평가가 긍정적이라는 것을 알 수 있었다.

CoP 활성화를 통한 지식경영 - 아이쿱생협의 인트라넷 활용사례- (CoP Lead Knowledge Management - A Case of iCOOP Consumers' Co-operative -)

  • 박윤규;박상선;정찬율;김다솜;이재훈
    • 지식경영연구
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    • 제14권5호
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    • pp.35-53
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    • 2013
  • This paper aims to describe how knowledge management could be put into practice in a voluntary way. From a practice-based standpoint, this study focused closely on the linkage between knowledge and practice. It is because knowledge management could fail if not put into practice. Using its own information system, iCOOP, a federation of consumers' co-operatives in Korea has been practised successful knowledge management voluntarily with its members. Based on the exploratory case study on iCOOP, this study conducted focused interviews with 5 member co-operatives of iCOOP. Main findings are as follows. First, an NoP emerges within a corporate information system when corporate work processes are concentrated in the information system. Second, corporate information system facilitates CoPs and the NoP when its information and information about its users are opened to all of the information system users. In conclusion, this study points out that it is not the matter of primary importance to build a knowledge management system. Rather, practice has the key to the successful knowledge management.

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소비자의 객관적 지식, 주관적 지식과 관여가 의류 상품 속성 평가에 미치는 영향 (The Effect of Consumer's Objective Knowledge, Subjective Knowledge and Involvement of Apparel on Product Attribute Evaluation)

  • 이지연;박재옥
    • 한국의류학회지
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    • 제30권5호
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    • pp.818-828
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    • 2006
  • The purpose of this study was to clarify differences in the product attribute evaluation in relation to the objective knowledge, subjective knowledge and involvement of apparel. The measurement instruments were developed by researcher on the basis of previous studies in the same field. The subjects of this study were female adults who lived in Seoul, Kyunggi or Incheon areas and quota sampling using age and residential areas was employed. The data were obtained from 603 questionnaires. Data were statistically analyzed using SPSS 10 and LISREL 7.0. Major statistical methods were factor analysis, Cronbach's a coefficient, multiple regression analysis, and structural equation model analysis. The results were as follows: 1. Involvement was related to the consumer knowledge and the knowledge influenced evaluation of intrinsic attributes, social attributes, and economic attributes. 2. The dimensions of objective knowledge significantly influenced intrinsic attributes and economic attributes. The dimensions of subjective knowledge significantly influenced intrinsic attributes, social attributes and economic attributes. 3. Apparel involvement significantly influenced intrinsic attributes, social attributes and economic attributes. Consumers who have higher interest in apparel product but not in trends considered intrinsic attributes more importantly, whereas consumers who care trends considered social attribute more.

Information Sources for Investment Decisions of U.S. Elderly Consumers

  • Baek, Eun-Young
    • International Journal of Human Ecology
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    • 제11권2호
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    • pp.51-61
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    • 2010
  • Using data from the 2007 SCF, this study examined the use of information source for investment decisions of elderly consumers. The results indicated that many elderly consumers (about 88%) involved savings /investment decisions. The elderly used 'Experts' (39.48%) as a major information source for their investment decisions, followed by 'Friends' (24.18%). The results of the multinomial logit analysis suggested that the perceived value, the cost for search, knowledge, risk and some of the demographic factors were significantly related to the choice of the information sources for investments by elderly consumers.

현대 소비자의 소비자정보역량: 전자제품 구매 시 정보탐색 효율성 및 효과성에 미치는 영향 (Consumer Information Competency of Contemporary Consumers: Effects on Information Search Efficiency and Effectiveness for Purchase of Electronic Goods)

  • 황혜선;김기옥
    • 대한가정학회지
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    • 제50권6호
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    • pp.99-117
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    • 2012
  • This study aimed to measure consumer information competency, which indicates consumers' general ability to search and utilize information. The model of this study was constructed in order to identify how consumer information competency influences the efficiency and the effectiveness of external information search. The model was verified with related prior knowledge as a moderator variable in order to understand holistic consumer information search activity. The result of the study is as follows. First, the concept of consumer information competency was constructed with four sub-abilities: define, search, extract, and synthesis & use. The ability of define was the highest, as opposed to the ability of extract, which was the lowest. Second, consumer information competency was lower for women as well as for low family income. The sub-abilities of search and synthesis & use were lower for aging consumers. Third, consumer information competency has positive effects on information search efficiency and effectiveness. Moreover, the efficiency influences the effectiveness positively. Fourth, prior knowledge moderates the effect of consumer information competency to the efficiency. Only for consumers with high knowledge the efficiency has the effect of mediating between consumer information competency and the effectiveness.

충동구매 시 긍정적 감정형성과정에서 구매위험지각과 비구매위험지각의 역할 (The Role of Perceived Consumer Risk for Purchase and Non-Purchase in the Formation of Positive Impulsive Shopping Emotion)

  • 윤남희;문희강
    • 한국의류학회지
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    • 제33권9호
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    • pp.1398-1408
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    • 2009
  • This study focuses on how positive emotions form when consumers impulsively purchase fashion products. Examined are the novelty seeking situations and the fashion knowledge of consumers as influential factors that affect positive impulsive shopping emotions along with the mediating role of the perceived risk of consumers for purchase and non-purchase. An online survey was conducted for the empirical research with a questionnaire about the fashion impulsive purchases of a product within the last 2 months. A total of 555 surveys were collected from impulsive female buyers and 404 complete responses were analyzed. The results find that the perceived risk is identified into purchase and non-purchase perspectives. Purchase perceived risk influenced negatively on positive emotions of impulsive purchase and non-purchase perceived risk positively. The perceived risk for non-purchase versus purchase increased by the more fashion knowledge consumers had and the more they shopped as novelty seeking. The results imply that non-purchase perceived risk importantly mediated between the influential factors and positive affect for impulsive purchase. Based on the findings, this study proposed some marketing suggestions and thoughts about effective purchase stimulation.

Influence of Informational Clues on Subjective Knowledge, Concern, and Satisfaction and Behavioral Intention toward Healthy Foods in Full-service Restaurants

  • Lee, Sang-Mook
    • 한국조리학회지
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    • 제22권6호
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    • pp.78-86
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    • 2016
  • The purpose of current study is to verify a formulated model that explains the influence of informational clues(Nutritional label information and Mass media information) on subjective knowledge, concern, satisfaction, and behavioral intention toward healthy foods in context of full-service restaurants. The results of present study demonstrated that all informational clues have significant influence on both knowledge and concern about health and the significant relationships were confirmed between knowledge, concern, emotional pleasure, and behavioral intention. This study may contribute to develop meaningful marketing strategic for healthy foods in full-service sector, and it can be utilized as a critical study to establish an attractive business strategics to increase revenue as well as satisfy healthy foods consumers in full-service restaurant consumers.

항공서비스 실패가 불평행동과 전환행동에 미치는 영향 (The Effects of Failed Airline Services on the Complaint and Switching Behavior)

  • 천광타이;강현모;정의현
    • 지식경영연구
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    • 제18권2호
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    • pp.103-127
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    • 2017
  • This study examines the effects of failed airline services on the consumers' psychological process and their behavioral responses. Having different classifications from the previous studies, this study focuses on dividing important factors of airline services into search attributes(e.g. sale and procedure services, services concerning flight attendant, in-flight services) and experience attributes(e.g. flight services, collateral services). Using structural equation modeling, this study shows that the failure of service factors of the experience attributes provokes the feeling of disappointment with mediation effect of external attribution while the failure of service factors of search attributes provokes the feeling of regret with mediation effect of internal attribution. Finally, disappointment leads to consumers' complaint behavior while regret leads to consumers' switching behavior. Unlike previous studies, we show that when a service failure occurs, depending on each attribute, consumers feel negative emotions of disappointment or regret through different attribution processes and finally show different behavioral responses with an empirical analysis.

다단계판매에 대한 소비자지식, 소비자피해, 소비자만족도 (Consumer Knowledge, Damage and Satisfaction of Multi-Level Marketing)

  • 김민정
    • 대한가정학회지
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    • 제36권9호
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    • pp.75-91
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    • 1998
  • The purpose of this study was to investigate the effect of the multi-level marketing(MLM) on consumer by examing the degree of damage and the consumers's satisfaction with MLM as well as the overall realities of MLM including the degree of the recognition and the distribution route of the commodities. We analyzed 256 cases which had experienced with MLM among 430 questionnaires collected. The resulted are as follows. 1) Consumers showed a lack of knowledge about MLM regardless of experiencing it. And they were recognized positively with the quality and the availability of the commodities. Expendables such as kitchen utensils and cosmetics were the most favored articles. 2) Transactions with no written contract were the most frequent damage to the consumers, followed by no price-tag and the marketer's refusal of exchange or refund. 3) When we compared the degree of consumer's satisfaction with MLM to the ordinary distribution in terms of the price, quality of goods and the service offered, the consumers were satisfied with the quality of the commodities, though their whole impressin of MLM was not so much favorable.

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패션 명품 소비자의 브랜드 애착이 브랜드 충성도에 미치는 영향 (The Effect of Consumer's Brand Attachment of Fashion Luxury Product on Brand Loyalty)

  • 김수진;김재숙
    • 복식문화연구
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    • 제17권1호
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    • pp.1-14
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    • 2009
  • The purpose of this study was to examine consumers' brand attachment of fashion luxury product by emotional approach of brand loyalty. The questionnaire developed through the literature search and a survey was conducted both in on-line and off-line questionnaire simultaneously. Finally, 218 data from women who had a buying experience of fashion luxury products were analyzed using frequency, factor analysis, ANOVA, t-test, regression analysis by SPSS for WIN program. The results were as follows; First, there were significant differences in brand loyalty according to consumers' age, marriage yes or no, occupation, education level, and income. Second, the consumers' brand attachment of fashion luxury products was composed of five factors; emotional, dependent, attractive, knowledge, interest. Third, there were significant differences in brand loyalty according to consumers' age, marriage yes or no, occupation, education level, and income. Fourth, there were significant differences in brand attachment according to consumers' age, marriage yes or no, occupation, education level, and income. There were significant differences in emotional, dependent, attractive, knowledge, interest dimension of brand attachment according to consumers' age, sex, marriage yes or no, occupation, education level, and income. Fifth, the brand attachment significantly influenced on the brand loyalty.

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