• 벤처창업연구
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• 제14권2호
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• pp.119-134
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• 2019

성공적인 경영컨설팅 프로젝트를 완수하기 위해서는 경영컨설턴트의 역량뿐만 아니라 수진기업의 컨설팅 수용성도 매우 중요하다. 높은 역량을 가진 경영컨설턴트가 프로젝트에 투입된다 하더라도 수진기업의 컨설팅 수용성이 낮다면 성공적인 프로젝트 완수는 기대할 수 없다. 반대로 수진기업의 컨설팅 수용성이 높더라도 경영컨설턴트역량이 부족하면 경영컨설팅성과는 기대할 수 없다. 본 연구에서는 경영컨설턴트역량이 컨설팅 수진기업의 경영성과에 미치는 영향과 경영성과에 미치는 데 있어서 수진기업의 컨설팅 수용성의 매개효과를 실증적으로 분석하였다. 경영컨설턴트역량은 직무역량, 관리역량 및 공통역량으로 측정하였으며, 경영성과는 재무성과와 비재무성과로 측정하였다. 또한, 매개변수로는 수진기업의 경영컨설팅 수용성과 경영컨설팅성과로 측정하였다. 연구결과에 따르면 경영컨설턴트역량은 수진기업 컨설팅 수용성과 경영컨설팅성과 모두에게 유의한 정(+)의 영향을 미치는 것으로 나타났다. 수진기업 컨설팅 수용성은 경영컨설팅성과와 비재무성과에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 경영컨설팅성과는 재무성과와 비재무성과 모두 유의한 정(+)의 영향을 미치는 것으로 나타났다. 매개효과는 수진기업의 컨설팅 수용성은 경영컨설팅성과와 비재무성과를 경유하여 경영컨설턴트 역량과 재무성과의 사이를 직간접적으로 매개하는 것으로 나타났다. 본 연구의 실증분석결과는 경영컨설팅을 의뢰하는 수진기업의 입장에서 경영컨설팅을 통한 경영성과를 증대하는 데 도움을 줄 수 있을 뿐만 아니라 경영컨설팅을 보다 효울적이고 효과적으로 경영컨설팅을 수진할 수 있도록 하는데 기여할 수 있을 것이다.

• 한국프랜차이즈경영연구
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• 제11권2호
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• pp.7-15
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• 2020

Purpose - The purpose of this study was to structurally verify how the competency of consulting company affects the business performance of consulting client firms through consulting achievement and consulting utilization. It aims to provide information for successful consulting and suggest strategic measures to improve consulting performance. Research design, data, and methodology - This study examines the structural relationship between competency of consulting company, consulting performance, and performance of consulting client firms. In this model, competency of consulting company consists of three sub-dimensions such as reputation, ability to perform business, and expertise. For these purposes, research model and hypotheses were developed. This survey was conduct ed for employees of companies that have experienced consulting in the past year. A total of 195 were used for this study. The data were analyzed using frequency analysis, confirmatory factor analysis, correlation analysis, and SEM with SPSS 18.0 and Amos 18.0 statistical program. Result - The results of this study are as follows. First, reputation, ability to perform business and expertise, which are sub-dimensions of consulting competence, was found to have positive effect on consulting achievements and also found to have a positive effect on utilization. Second, consulting performance was found to have positive effects on business performance of consulting client firms. It means that the management's willingness to utilize consulting results and the achievements of consulting performance have a positive effect on the company's management performance. Conclusions - Consulting firms need to perform customer-oriented consulting by accurately recognizing what management consulting is required by the client firms. The academic significance of this study was that the research was conducted through structural empirical analysis, not only from the relationship of competency of consulting company to consulting performance, but also to the relationship of business performance of client firms. In addition, the practical implication of this study is that clients can actively utilize the results of consulting to lead business performance.

• 유통과학연구
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• 제14권5호
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• pp.81-89
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• 2016

Purpose - Prior researches have empirically focused on the effect of management consulting quality and consultant capability on entrepreneurial firms' performance. This study, however, focused on investigating the moderating role of absorptive capacity and resource capability between management consulting and entrepreneurial firms' performance. So, this study investigated the relationship among consulting quality, consultant capability, absorptive capacity, resource capability, and entrepreneurial firms' performance from the resource based view (RBV). Especially, this study focused on the mediating role of absorptive and resource capability in relational structure of entrepreneurial firms' dimensions. Research design, data, and methodology - In this study, research hypotheses and model are established by the prior researches from the fields of strategic management and entrepreneurial behavior. Concretely, H1~H4 are the relationship between consulting (consulting quality, consultant capability) and innovation (absorptive capacity, resource capability); H5 is the relationship between absorptive capacity and resource capability; and H6~H7 are the relationship between innovation (absorptive capacity, resource capability) and management performance. The data was collected 207 copies from entrepreneurial firms in South Korea. These firms were established in January 2014 and maintained by November 2015 in high-tech industry. The questionnaire was consisted of five dimensions; consulting quality, consultant capability, absorptive capacity, resource capability, and management performance. Each dimension measured multi items on a 5-point Likert scale. The hypotheses and research model are analyzed using structural equation modeling (SEM) with AMOS 22. Results - The results of this study are as follows. 1) Consulting quality significantly influenced on the absorptive capacity of entrepreneurial firms. 2) But, consultant capability did not influence on the absorptive capacity of entrepreneurial firms. 3) Consulting quality and consultant capability significantly influenced on the resource capability of entrepreneurial firms. 4) Absorptive capacity significantly influenced on the resource capability of entrepreneurial firms; 5) Absorptive capacity did not significantly influence on the management performance of entrepreneurial firms. 6) Resource capability, however, significantly influenced on the management performance of entrepreneurial firms. By these results, absorptive capacity of entrepreneurial firms had a mediating role partly among consulting quality, consultant capability, and management capability. The resource capability of entrepreneurial firms had a mediating role among consulting quality, consultant capability, and management capability, perfectly. Conclusions - According to this study, the high level of consulting quality and consultant capability may enforce the resource capability of entrepreneurial firms. It means, practically, that external knowledge is a driver for innovation, and then the innovation effects on the management performance of entrepreneurial firms. So, at the initial stage, the management consulting programs are very important to entrepreneurial firms and should be conceived as an essential element. This study may contribute to the advancement of academic in field of new start business, small business, or venture business based on resources, especially the role of absorptive capacity and resource capability between consulting programs and management performance. However, this study has some limitations. They are the measurement of consulting quality's items, cross-sectional research, and the limitation of concept and industry.

• 디지털융복합연구
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• 제16권4호
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• pp.117-126
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• 2018

본 연구는 컨설팅 수진기업을 대상으로 컨설팅사 전문성이 기업의 경영성과에 어떠한 영향을 미치고, 컨설팅 서비스 품질이 매개하는지와 수진 기업의 컨설팅 참여도가 영향을 주어 차별화된 컨설팅 경영성과를 보이는지에 대하여 규명하여 추후에 이뤄질 컨설팅사 서비스 품질 및 참여도 높일 수 있는 방안을 찾는 연구들에 도움이 되고자 하였다. 본 연구결과를 요약해보면 컨설팅사 전문성이 서비스 품질을 매개하여 경영성과에 영향을 미칠 것이라는 가설에 대해 대응성, 공감성, 유형성, 확신성, 신뢰성이 유의한 영향을 미치는 것으로 확인할 수 있었다. 또한 수진기업의 참여도가 높을수록 경영성과가 유의한 영향을 미치는 것으로 확인되었다. 컨설팅에 따른 경영성과를 더 높이기 위해서는 수진기업의 적극적인 참여도 노력이 필요함을 시사하고 있다. 향후 참여도를 높일 수 있는 특성을 연구해 보는 것이 의미 있는 시사점 도출을 이끌 수 있을 것이라 사료된다.

• 예술인문사회 융합 멀티미디어 논문지
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• 제7권5호
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• pp.655-664
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• 2017

본 연구는 컨설턴트의 역량이 컨설팅 성과에 미치는 영향 그리고 컨설팅 성과가 컨설팅 활용도와 재구매 의도에 미치는 영향 관계 및 컨설팅 참여기업의 컨설팅에 대한 이해도와 참여도가 컨설팅 성과가 컨설팅 활용도와 재구매 의도에 미치는 조절효과를 분석하기 위하여, 기술보증기금으로부터 기술·경영컨설팅 지원을 받은 154개 중소기업으로부터 회수되어진 103개 설문지를 활용하여 분석하였다. 컨설턴트의 능력, 지식, 태도부분으로 구분된 컨설턴트 역량 중에서 지식 부문(β=.377, p<.001)과 태도 부문(β=.461, p<.001)이 컨설팅 성과에 유의한 정(+)의 상관관계(R2=.623)가 있는 것으로 나타났으며, 컨설팅 성과는 컨설팅 활용도 및 재구매 의도(β=.817, p<.001)에 정(+)의 상관관계(R2=.668)를 가지는 것으로 나타났다. 수진기업의 컨설팅 이해도는 컨설팅 성과가 컨설팅 활용도에 미치는 영향을 조절하지 못하였으나, 컨설팅 참여도는 컨설팅 성과가 컨설팅 활용도에 미치는 영향을 조절하는 효과가 있는 것으로 나타났다.

• 한국식생활문화학회지
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• 제34권4호
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• pp.401-410
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• 2019

This study investigated the influence of the quality of a business management consulting service and the mediating effect of utilizing a business management consulting service. For this purpose, data was collected from 200 self-employed workers of the Moonchang market in Dasejun, the Yongdap market in Seoul and the Jatgeoeul market in Gapyeong. The result of the study are as follows. First, it was found that the quality of interaction, the quality of the result and the quality of the physical environment have significant influences over peoples' financial aptitude. Second, it was found that the quality of the interaction, the quality of the result and the quality of the physical environment have significant influences over peoples' non-financial aptitudes. Thirds, the evaluation of a mediating effect of utilization of a business management consulting service on the relationship between the quality of a business management consulting service and business performance showed that it has a significant influence in all ways and so this, proved its mediating effect. Therefor, as one of the means to activate traditional markets in Korea, it would be beneficial to actively introduce a business management consulting service and this would achieve a better performance through efforts to change the perception of employees and consultants about post-management of business management consulting services.

• 재활복지
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• 제17권4호
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• pp.103-126
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• 2013

본 연구는 경영컨설팅에 대한 인식 및 성과가 균형성과 지표(BSC)에 따라 구성된 직업재활시설의 경영성과와의 관계를 규명하여 직업재활시설의 경영합리화를 지원하는데 있다. 이 연구를 위해 한국장애인직업재활시설협회에 등록된 전국 직업재활시설 456개소(2011년 12월 말 기준)를 대상으로 임의표집방법을 사용하여 선정된 200여개의 시설에 설문조사를 실시하였으며, 실제 조사에 응답한 91개 시설을 대상으로 하였다. 본 연구를 통해 나타는 결과를 요약하면, 첫째, 직업재활시설 경영자의 경영컨설팅에 대한 기대는 마케팅, 회계/재무, 경영관리, 생산/운영, 경영컨설팅 성과 순이며, 둘째, 직업재활시설 경영자의 경영성과에 대한 기대는 내부프로세스성과, 고객만족성과, 재무성과 순으로 나타나며, 내부프로세스성과에 가장 높은 기대를 갖고 있으며, 셋째, 직업재활시설 경영자의 경영컨설팅 인식요인은 고객만족성과에 영향을 미치며 그 중 특히, 경영관리분야에 가장 큰 영향을 미친다. 넷째, 직업재활시설 경영자의 경영컨설팅 인식요인은 내부프로세스성과에 영향을 미치며 그 중 특히, 경영관리분야와 생산/운영분야에서 가장 큰 영향을 미치며, 다섯째, 직업재활시설 경영자의 경영컨설팅 인식요인은 재무성과에 영향을 미치며 그 중 특히, 경영관리분야와 생산/운영분야에서 가장 큰 영향을 미치며, 여섯째, 직업재활시설의 경영컨설팅 성과는 고객만족성과, 내부프로세스성과, 재무성과에 영향을 미치며, 고객만족성과, 내부프로세스성과, 재무성과 순이다.

• 디지털융복합연구
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• 제12권11호
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• pp.215-223
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• 2014

본 연구에서는 은행의 경영컨설팅과 수진기업의 경영성과 및 은행기여도를 분석함으로써 은행과 고객기업의 상생을 위한 방안으로써 경영컨설팅의 중요성 및 문제점을 제시하여, 은행컨설팅의 발전방향에 대한 이론적 기초를 제공하고자 하였다. 은행 컨설팅의 효과로는 수진기업의 경영성과와 은행기여도를 이용하였다. 분석결과 은행의 경영컨설팅 이후 은행과 수진기업의 상호 의존성이 증가하였으나, 수진기업의 수익성 등 경영성과에 일관적으로 유의한 영향을 미치지 못하였으며, 미수진기업과 비교하였을 때 성과가 유의하게 차이가 없는 것으로 나타났다. 이는 지금까지의 은행 컨설팅이 은행과 여신 자산인 대출기업의 정보비대칭을 감소시키는데 기여하였으나, 실질적인 경영성과의 개선을 위하여 장기적인 관점에서의 계획과 노력이 필요함을 암시한다.

• 지식경영연구
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• 제19권4호
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• pp.39-58
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• 2018

This study explores the effects of business consulting on the business performance of firms by using a unique survey for various industry sectors in Korea. We attempt to build a consulting model that shows the structural relationship between consulting factors and consulting performance. Moreover, through the consulting model, we conduct the analysis of elasticity of consulting factors and the group analysis based on firm age. First, the findings show that all consulting factor has a positive impact on the consulting performance, but in the results of factor elasticity, they have a somewhat different impact. Second, while the support of CEOs is relatively more elastic than other consulting factors with respect to the completion of consulting projects, the institutional condition for consulting is relatively more elastic than other factors with respect to the contribution to business performance. Third, since the high-firm age group has a greater capacity to absorb and utilize external knowledge and resource, the consultant competency and institutional conditions have a more impact on the consulting performance than the low-firm age group. On the other hand, in the low-firm age group, the result indicates that the support of CEOs has a more impact in the consulting performance than the high-firm age group. According to the total effect, the support of CEOs in the entire model has the highest impact on the consulting performance. Thus, it is probably difficult to achieve the improvement of business performance through consulting as well as the successful consulting projects without the CEOs' commitment and awareness about the consulting projects.

• 산업경영시스템학회지
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• 제46권4호
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• pp.74-92
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• 2023

The computer system validation consulting industry is growing as domestic GMP companies' overseas exports or advancements increase, and computer system validation has been mandatory in Korea since the 2010s, but domestic CSV consulting companies are small in size and have a short history, revealing many shortcomings in terms of service quality and customer satisfaction when conducting consulting. Research related to consulting has been mainly focused on management consulting and IT consulting, and research related to computer system validation is very insufficient. This study confirmed the effect of consultant competency and service quality on consulting performance, customer satisfaction, and intention to renew contract when performing computer system validation through empirical research on food, pharmaceutical, cosmetics, and medical device companies, which are representative companies in the GMP industry. As a result, it was confirmed that consultant competency and service quality had a significant effect on consulting performance, customer satisfaction, and intention to renew contract. In addition, it was confirmed that the reputation and expertise of consulting companies had a moderating effect on the relationship between consultant competency and consulting performance.