• 한국콘텐츠학회논문지
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• 제11권8호
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• pp.365-377
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• 2011

본 연구는 갈등과정의 갈등관리 환경과 심리적 해결기제를 제시하는데 목적이 있다. 연구 내용은 갈등관리 환경적 측면과 심리적 해결기제 두가지로 구분하여 제시하고 있다. 갈등관리 환경은 시스템측면과 심리적측면으로 나누어 적용되었다. 시스템 측면은 물리적 환경을 위주로 제시를 했다. 심리적 측면은 갈등관리의 심리적 대응유형으로 나누어 제시하였으며, 심리적 해결기제와 밀접한 연관을 두어 제시하였다. 이러한 기준을 하남시화장장, 부천시화장장사례에 적용시켜 연구를 수행하였다. 갈등과정은 갈등형성, 고조, 위기, 확대, 전화단계로 구분하여 단계별로 개별 적용하여 살펴보았다. 부천시와 하남시의 단계별 비교 분석을 통해 차이점과 유사성을 구분하여 효율적인 갈등관리 및 문제점을 도출하였다. 큰 맥락에서 보면 하남시가 부천시에 비하여 갈등관리적인 측면에서 보다 효율적인 관리가 이루어진 것으로 나타나고 있다. 이러한 차이는 갈등관리환경적 측면의 차이를 고려하여야 하며, 인상관리의 차이는 이러한 환경적 맥락아래서 설명하고 있다. 갈등관리 환경을 중심으로 보면 두 사례 모두 갈등양상이 심화될 정도의 원인으로 제시되고 있으나, 심리적 갈등관리 측면에서는 하남시가 부천시보다 적극적이고, 갈등해결적인 자세로 나타났다.

• 산업공학
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• 제23권1호
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• pp.24-34
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• 2010

In the telecommunication system which is based on the existing PSTN(public switched telephone network), feature interaction has been an important research issue in order to provide seamless services to users. Recently, rapid proliferation of IP-based network and the various types of IP media supply services, the feature interaction from the perspective of application services has become a significant aspect. This paper presents conflict detection and resolution algorithms for designing and operating a variety of services that are provided through IP-based network. The algorithms use explicit service interactions to detect conflicts between a new service and registered services. They then apply various rules to reduce search space in resolving conflicts. The algorithms are applied to a wide range of realistic service provision scenarios to validate that it can detect conflicts between services and resolve in accordance with different rule sets. By applying the algorithms to various scenarios, it is observed that the proposed algorithms can be effectively used in operating an IP-based services network.

• Journal of Construction Engineering and Project Management
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• 제7권2호
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• pp.45-53
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• 2017

Although much research has been conducted to identify the influence of culture on conflict management and resolution behaviours in organizational settings, no study has been done yet in the construction industry particularly in considering the influence of individual level individualistic and collectivistic values. Despite the key role of self-construal in explaining or predicting behaviour in interpersonal conflict, it has not received enough attention in construction management. Reflecting this necessity, the objective of this exploratory study was to establish, through the application of the Rahim Organizational Inventory (ROC II) instrument, how the cultural values of professionals of construction businesses relate to the application of different conflict-handling styles through self-construal. Data were collected using questionnaire surveys from construction professionals working in contracting firms. The findings illustrate the importance of self-construal type as an individual-level cultural variable in explaining the differences in the style of handling interpersonal conflict in the context of the construction industry.

• 한국건설관리학회논문집
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• 제24권3호
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• pp.52-61
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• 2023

Conflicts in a construction project not only make negative impacts on project performance such as schedule delay or cost overrun but also require social cost to resolve the conflicts. Although the conflict needs a preemptive management because a conflict usually begins with a complaint, existing studies have focused on conflict resolution after it occurs. This study identifies and categorizes complaints which mainly appear in the construction projects. Those complaints were evaluated and quantified in terms of occurrence frequency and potential to conflict through a questionnaire survey with industry experts. Using the survey results, this study examines the characteristic of complaints in linear project and clustered project, and analyzes what kind of complaints occur by project type. As the results, this study derives the complaints with high potential to the conflicts that should be managed first during managing a construction project in each project type.

• 한국프랜차이즈경영연구
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• 제8권2호
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• pp.17-24
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• 2017

Purpose - In recent years, research has been conducted on the conflict resolution strategies of the franchise headquarters and the franchisees, but there is a lack of research on how the power structure and cultural factors play a role in resolving conflicts. From this perspective, this study is to examine the structural relationship between franchisors' cultural orientation and relationship power, and conflict resolution strategies, relationship trust, and relationship performance using. The findings of this study suggest how franchise headquarters should establish long-term relationship with franchisees and share information. Research design, data, methodology - The data were collected from April 1 to April 15, 2013. Because this study examined franchise industries from the franchisee perspective, we contacted franchisee store owner and managers located in Seoul and Gyeonggi Province. Interviewers trained contacted a total of 200 franchisees, and 196 franchisees responded. Out of 196 respondents, 13 respondents were deleted due to missing information. Thus, a total of 183 franchisee were used for this study. he data were analyzed using frequency analysis, confirmatory factor analysis, correlation analysis, and structural equational modeling with SPSS 24.0 and Amos 23.0 statistical program. Results - The results showed that cooperation orientation and relational power of franchisor had significant effects on conflict resolution strategies. Cooperating, obliging, and compromising strategies of conflict resolution strategy had significant effects on relationship trust. Also, relationship trust had significant effect on relationship performance. Conclusions - This study shows that the franchise headquarters and the franchisees share necessary information for common purposes and that continuous two-way communications play an important role in resolving conflicts. In other words, the result of this study suggests that if the franchise headquarters and the franchisee actively consider the position of the other party and strive to achieve the goal, conflict resolution may be more successful. In order to do this, the franchise headquarters will have to consider how to build and maintain continuous communication with the franchisees, and continuous education is also needed so that employees can have a cooperative attitude. However, since the culture of these organizations is not made up of simple staff training and is not formed within a short time, the CEO of the franchisee headquarters should take the lead in establishing a cooperative culture with the merchants over the long term.

• Journal of Information Technology Applications and Management
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• 제16권4호
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• pp.109-134
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• 2009

Compared to research on the success of IT projects in general, research on the management of conflict in IT teams and its impact on project success is insufficient. This research performed a comparative study to analyze the nature and evolving phenomenon of conflicts in IT project teams. This study aimed at; First, Why a conflict is created within and around an IT project team. Second, What is the phenomenon of conflict evolution, diffusion, and/or resolution? Third, How the differences in conflict management style affects the IT project performance? Three propositions were drawn from the analysis of two intensive analysis of conflict cases and their comparison. Proposition 1 : Both 'the method of pointing out a problem' and 'the pointed-out contents' can be the trigger of conflicts around an IT project. Proposition 2 : While the focus of attention of one party is 'the method of pointing out a problem', if the other's and focus of attention of one party is 'the pointed-out contents', that is, if the focus of attention mismatch, the conflict can be amplified. Proposition 3 : According to the temporal nature of the relationship, e.g., short-term versus long-term, the way people approach and deal with the conflict differs.

• Safety and Health at Work
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• 제13권4호
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• pp.448-455
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• 2022

Background: While the organizational factors that account for firefighters' burnout have been extensively explored, the individual factors related to how they regulate interpersonal conflicts and emotions remain to be investigated. Previous research has demonstrated the association between emotional intelligence and conflict management styles and burnout, but no study has looked at the interrelationships among these factors in high-risk sectors. The present exploratory study aimed to fill this research gap by investigating the relationships between conflict management style, emotional intelligence and burnout in a sample of firefighters. Methods: A cross-sectional study was conducted with 240 French firefighters. Measures comprised validated scales of conflict management styles, emotional intelligence and burnout. Results: Results showed that the integrating conflict style reduced burnout. They also revealed the effects of emotion regulation on burnout, whereby the awareness and management of one's own emotions reduced burnout. Moreover, awareness of one's own emotions moderated the relationship between integrating conflict resolution style and burnout, whereby the effect of integrating style on reduced burnout was higher when awareness of one's own emotions was high. Conclusion: These results reveal that strategies used by firefighters to regulate their emotions in order to meet the emotional demands specific to their job are important for reducing the emotional exhaustion component of burnout. Training programs for conflict and emotion management are needed to preserve the mental health of firefighters and ensure the safety of interventions.

• 융합보안논문지
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• 제11권2호
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• pp.65-77
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• 2011

미국과 유럽의 집회사워 관리정책은 지난 30년 동안 '물리력 의존 모델(Escalated Force Model)에서 협의관리모델 (Negotiated Management Model)로 급진적으로 변화해왔다. 스웨덴은 2008년부터 집회시위 주최 측과 대화를 통해 질서를 유지하는 '대화 경찰(Dialogue Police)' 제도를 시행하고 있다. 한국 경찰은 진압 위주의 대책을 탈피하기 위해 1999년 이무영 경찰청장이 제시한 '新(신)집회 시위 관리대책' 이후 2010년 G20 서울 정상회의를 전후해 협의관리모델의 한 방편인 '합법촉진적 집회사위 관리방침'(Facilitation of Lawful Protests Model)을 시행하고 있다. 이 방침을 바탕으로 G20 서울 정상회의를 무사히 치라낸 한국 경찰의 역량은 높이 평가할만한 것이다. 하지만 현국 경찰의 집회시위 관리정책에 대한 이론적 토대가 약하기 때문에, 이를 뒷받침하기 위해 서구 경찰의 협의관리모델을 통해 합법촉진적 집회시위관리방침을 분석하였다. 그중에서도 특히 집회시위 현장에서 시위대와 협상을 담당하는 스웨덴의 대화경찰과 한국의 정보경찰에 대해 비교해 보았다. 정보경찰이 집회시위에 대한 규제가 심각하다는 시각도 있지만, 시위대와 대화를 중단하는 경우는 없으며 최근 그 협의 사항이 잘 지켜지는 추세이기 때문에 한국적 협의관리모델이 나름대로 발달해 왔다고 볼 수 있는 것이다. 이에 대해 서울 G20 정상회담의 집회시위 관리정책을 관찰한 뉴욕시립대 Alex S. Vitale 교수는 한국 경찰도 '협의관리' 체계 속에서 운용되고 있다고 평가하고 있다. 한편, 한국과 서구의 경찰제도의 역사와 구조가 상이한데도, 대화, 협상, 조정촉진 대안제시와 같은 갈등해결기법을 연결고리로 집회시위 관리정책이 상호 접근하고 있다는 점에 주목해야 한다. 앞으로 갈등해결기법을 더 연구할 필요가 있으며, 한국적 집회시위 관리정책의 마래로 갈등해결 촉진모델(Facilitation of Conflict Resolution Model)을 제시하였다.

• 가정과삶의질연구
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• 제8권1호
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• pp.49-67
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• 1990

The purpose of this study is to investigate the relations between marital status incompatibility and the ways of dealing with marital conflict. Research was conducted by interview using questionnaire on 177 employed wives. Statistics used for data analysis were frequency distribution, percentage, t-test, chi-square test. 1) In resolving marital conflict four types of method are appeared, namely constructive method, passive method, evasion and physical violence. 2) Only physical violence of husband-to-wife of the four methods is related to status in-compatibility. That is the incidence rate of physical violence of husband-to-wife in incompatible couples is higher than that of compatible couples in conflict situations. 3) In case the wife's occupational status is high relative to her husband the incidence rate of physical violence of husband-to-wife is extremely high, but is significantly low in couples which are compatible in this status. 4) In case wife's status advance ent is controlled, there is significant relationship between status incompatibility and the method of conflict resolution by husband whose wife is status striver.

• 한국데이타베이스학회:학술대회논문집
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• 한국데이타베이스학회 2010년도 춘계국제학술대회
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• pp.109-123
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• 2010

Compared to research on the success of IT projects In general, research on the management of conflict in IT teams and its impact on project success is insufficient. This research performed a comparative study to analyze the nature and evolving phenomenon of conflicts in IT project teams. This study aimed at; First, Why a conflict is created within and around an IT project team. Second, What is the phenomenon of conflict evolution, diffusion, and/or resolution? Third, How the differences in conflict management style affects the IT project performance? Three propositions were drawn from the analysis of two intensive analysis of conflict cases and their comparison. Proposition 1 : Both 'the method of pointing out a problem' and 'the pointed-out contents' can be the trigger of conflicts around an IT project. Proposition 2 : While the focus of attention of one party is 'the method of pointing out a problem', if the other's and focus of attention of one party is 'the pointed-out contents', that is, if the focus of attention mismatch, the conflict can be amplified. Proposition 3 : According to the temporal nature of the relationship, e.g., short-term versus long-term, the way people approach and deal with the conflict differs.