• The Journal of Information Systems
• /
• v.16 no.4
• /
• pp.107-129
• /
• 2007

The purpose of this study is to examine the effect of logistics service quality and relationship orientation factors on customer satisfaction and loyalty in the electronic commerce context. Based on extensive review of relevant literature, nine components of logistics service quality(i.e. information quality, ordering procedures, ordering release quantities, timeliness, order accuracy, order quality, order condition, order discrepancy handling and personnel contact quality) and six components of relationship orientation(i.e. trust, bonding, communication, shared value, empathy and reciprocity) are introduced in this study. And a conceptual model is developed and five research hypotheses are empirically examined using structural equation modeling. The findings indicate that logistics service quality and relationship orientation are positively and significantly associated with customer satisfaction, and customer satisfaction is the antecedent variable of customer loyalty in the Internet Shopping Mall. In addition, a significant impact of logistics service quality on relationship orientation of the customer is revealed. Implications of these findings are discussed, and limitations of the study as well as further research directions are addressed.

• Proceedings of the Safety Management and Science Conference
• /
• 2007.11a
• /
• pp.181-191
• /
• 2007

Logistics creates a boom in accordance with the recent new technique's development along with the recent RFID/USN of ubiquitous computing technique. The wave of 4PL(Fourth Party Logistics) that added the strategic consulting based on new IT techniques to logistics outsourcing through existing 3PL service with is a great issue. Moreover, the customer enterprises which contained manufacturers and distributors need the one stop service, therefore a method for effectively dealing with global logistics' environment changes is needed. Above all, a development of the 4PL system with RFID is very urgent. We developed the RFID u-4PL system progressed more than the present system, in which we applied many international standards. Finally, we constructed the web service based on Web 2.0 because of important condition of 4PL.

• Journal of Korea Port Economic Association
• /
• v.20 no.1
• /
• pp.21-42
• /
• 2004

This paper addresses the operation, problems, and development policy of Gwangyang Port, Korea. This paper aims to analyze the operation condition and problems of Gwangyang Port and suggest long-term policies for developing Gwangyang Port as a logistic hub in northeast period. It is made up of three main sections: the operation, problems, and forecast of freight volumes; analysis of operational results of Gwangyang Port; development strategies of Gwangyang Port as a Logistics Hub. This paper was mainly based on a review of current papers/reports, an analysis of secondary data, and questionnaire survey. The major development strategies identified consisted of expansion regular service sea-route, formation of inter-modal transportation system, strengthening of port sales for Gwangyang port's recognition, securing operation-profits by fixed cargo volume, and promotion of free tread zone.

• Proceedings of the Safety Management and Science Conference
• /
• 2004.05a
• /
• pp.303-307
• /
• 2004

Is not used by consistency transport at transport of freight nothing but is using Pallet only by pedestal when work palletized unit load or materials handling when keep simplicity receptacle which fill raw material or product in factory in our country. Therefore, pallet that is most important function of Pallet is not empled circulation to end consumer from manufacturing plant which is circulation process whole path being done and factory. It is real condition stopping only in extremely determinate part process use of warehouse back. Additionally, it is possible to figure out the flow of all the materials loaded on the RFID pallet; product, material, raw material immediately, so that epoch-making management is possible and it contributes to the reduction of logistics cost because there are little loss or outflow of pallet. The materials flow is getting speedy and inventory is decreasing in the logistics process, and also bad inventory and loss problems are prevented. As a result, not only logistics cost of company but also national logistics cost is decreased. Thus it contributes to the strength of national competitiveness.

• Journal of the Korea Safety Management & Science
• /
• v.10 no.1
• /
• pp.117-128
• /
• 2008

The purpose of this paper is to cultivate field of new distribution and it will set three detail aims and such aims will be propelled. First, investigates a present condition of domestic financial distribution, second, presents standard model of financial distribution, and third, confirms suitability of standard model on financial distribution for instance analysis. incidental purpose is to offer improvement method about corresponding instance through deduction of problem and estimate of analysis instance. The purpose of this paper is also to induce more strategic financial industry through research of related system such as LIS, CVO and TMS or through research of prior innovation contents by application to NONGHYUP for realization of financial distribution model.

• International Commerce and Information Review
• /
• v.12 no.1
• /
• pp.327-352
• /
• 2010

3PL is the alternative for the corporation seeking to increase its logistics efficiency and effective implement of organization development. This study is to establish effective management method of the logistics companies and suggest further research direction by looking through theoretical background, applications, organization knowledge, international and domestic condition and problems of the 3PL which concludes to policy making. This study suggests corporation’s policy on technology oriented, management participation and knowledge on organization is used to secure competitive edge on logistics service. Close cooperation between departments is needed to acquire technology oriented information from 3PL human resource pool.

• Proceedings of the KSR Conference
• /
• 2008.11b
• /
• pp.782-788
• /
• 2008

Present Prices have reduced to $100 per barrel, but international oil prices caused big damage to local logistics industry due to rise in International oil prices and, in august 2008 oil prices reached up to 146 US. Depending on oil prices, the domestic logistic industry should develop a strategy by innovative management of purchase of supply for manufacturing industry and efficient supply and demand of resources which is believed to be more important. Accordingly, we want to analyze railroad logistics' present condition and effect on railroad industry that can expect affirmative development by oil-price rise and by developing strategies for efficient railroad logistics.

• East Asian Journal of Business Economics (EAJBE)
• /
• v.12 no.3
• /
• pp.1-10
• /
• 2024

Purpose: In the context of fresh food e-commerce, this study investigates the intermediary mechanisms between last-mile logistics service quality (LMLSQ) and customer loyalty. Utilizing the Quality-Value-Loyalty chain as a framework, it focuses on how perceived functional and emotional value mediate this relationship. Research design, data and methodology: Data was gathered through questionnaires from Chinese customers who purchased fresh products from fresh food e-commerce platforms which provide self-delivery services. Partial least squares structural equation modeling (PLS-SEM) was used to examine the proposed hypotheses after confirmatory factor analysis (CFA) revealed the validity and reliability of the data. Results: The findings reveal that condition quality and personnel contact quality positively influence both functional and emotional value, which, in turn, significantly impact customer loyalty. Timeliness quality, however, does not significantly affect functional or emotional value, indicating its limited impact on customer loyalty. Conclusions: The study confirms that improving condition quality and personnel contact quality significantly boosts customer loyalty by enhancing perceived functional and emotional value. The findings highlight the importance for fresh food e-commerce platforms to offer high-quality, reliable, and emotionally satisfying LMLSQ. The results offer practical insights for e-commerce platforms to focus on specific service quality dimensions to foster customer loyalty and contribute to the theoretical understanding of the quality-value-loyalty framework.

• Journal of Navigation and Port Research
• /
• v.34 no.7
• /
• pp.587-594
• /
• 2010

The positive and negative opinion to cargo demand of Incheon's SAMT in the near future remains cloudy. Considering port and shipping environmental changes and the logistics situation of China which explains the lack of facilities in Chinese airports, the creating of SAMT cargoes of the Incheon region could catches a favorable opportunity to be a logistics hub in the North-East Asia. On the other hand, as open-sky policy and direct-call service has been carried out between China and N.A.(North America), Incheon could cause a loss of competitiveness in SAMT because the enhancement in the aspect of the connectivity of Chinese airlines and shipping lines makes customer sent to last destination their cargoes whenever they want. In the same context, this paper analyses on conditions of domestic and international SAMT and proposes in this uncertainty future forecasting of SAMT of Incheon by scenario planning according to changes in integrated SAMT, measuring the likelihood of final scenario. This study shows the Sea & Air multi-transport volume will have either slight increase or decrease from the current condition. Consequently, RFS expansion and system & service improvement through strong ties with major cities in China will be required in a short run aspect. Nonetheless, we also need to take domestic & international transportation environment into account in the long run.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
• /
• 2005.10a
• /
• pp.313-317
• /
• 2005

The purpose of this paper is grasp of busan port present situation. In particular, It is compare with facility and operation aside of abroad competitition port and busan new port, indivisual terminal of busan north port.