• 제목/요약/키워드: Concept of quality

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A Study on Process Improvement by Incorporating the Concept of Six-Sigma into Quality Circle Activity (품질분임조와 6시그마 결합을 통한 공정개선 - 제조업 사례를 중심으로 -)

  • Kim, Jae-Hee;Doo, Hee-Yong
    • Journal of the Korea Academia-Industrial cooperation Society
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    • 제8권3호
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    • pp.673-681
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    • 2007
  • The integration of Quality Circles and Six-Sigma has gained attentions for the attainment of enhanced customer satisfaction, costs reduction, and improved business performance. The purpose of this paper is to verify the benefit from the integration of Quality Circles and Six-Sigma by applying the integrated process for an alcohol manufacturing line. In the integrated process, we used the first three steps of Six-Sigma of Define, Measure, and Analyze(D-M-A) and then applied the concept of Quality Circle, which has good performance in the Improvement and Control(I-C) process. For the selection of the theme of quality circles, Analytic Hierarch Process(AHP) is used, and we also employed the experimental design, which is designed to find an optimal operating condition. Furthermore, the results of the economic analysis confirm that the integration process would be successful in reducing the incidence of defects and the quality cost.

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A Study of the Effect of Customer Quality on Service Quality and Performance with a Focus on Hotel Service (고객의 질이 호텔 서비스 품질과 성과에 미치는 영향에 관한 연구)

  • Lee, Jong-Han;No, Hyeon-Su
    • Journal of Applied Tourism Food and Beverage Management and Research
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    • 제16권1호
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    • pp.21-41
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    • 2005
  • This study proposes the customer quality a parameter of service quality from a new perspective, develops and evaluation scale for it in relation to service business, analyzes and evaluates the its effect on service quality and performance. First, the concept of service quality and customer quality was investigated in the literatures, to find a basis for its relation to the quality of hotel service. However, previous 1) Among the service quality components, the strongest correlation exists between physical quality and service quality. 2) Hotel quality is most influenced by customer quality, followed by service provider quality and physical quality showing that when customer quality is incorporated as a prerequisite parameter if hotel quality it has the most effect on hotel quality, which is a new result. 3) Customer quality plays a significant indirect role via hotel quality on performance, and the physical quality and service provider quality offered to the customer at a hotel have more direct effect on performance, illustrating the difference in the effect on hotel quality depending on the component of hotel quality. 4) The evaluation of hotel quality and performance becomes more meaningful and valid only when customer quality is included as a prerequisite parameter of hotel quality to strongly interact with service provider quality 5) Comparative analysis of the different qualities according to the hotel class show a significant difference in customer quality, physical quality and service provider quality and performance between first-class and second-class hotels.

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Optimal Preventive Maintenance Policy with Cost-dependent Improvement Factor (비용 종속적인 개선지수를 고려한 최적 예방보전 정책)

  • Hong, Seok-Soo;Park, Jong-Hun;Lie, Chang-Hoon
    • Journal of Korean Institute of Industrial Engineers
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    • 제36권2호
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    • pp.108-116
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    • 2010
  • The maintenance of a deteriorating system is often imperfect. Previous studies have shown that the imperfect preventive maintenance (PM) can reduce the wear out and aging effects of deteriorating systems to a certain level between the conditions of as good as new and as bad as old. In this paper, we employ the concept of the improvement factor in investigating two optimal PM policies; failure limit policy and periodic PM policy. We redefine the improvement factor model as a function of the cost of PM, using this concept, we derive the conditions of optimal PM policies and formulate expressions to compute the expected cost rate. Based on this information, the determination of the maintenance policies which minimize the cost rate is examined. Numerical examples for the Weibull distribution case are also given.

Using Minimal Path Sets for the Evaluation of the Reliability of DRDT Interconnection $Networks^+$

  • Lim , Hae-Hak;Lee, Chong-Hyung;Cho, Byung-Yup
    • Journal of Korean Society for Quality Management
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    • 제28권1호
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    • pp.105-118
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    • 2000
  • In this paper, we consider an interconnection network, DRDT (Dual Receive Dual Transmit), that is a double-loop ring topology and adopts the concept of multiple packets transmission. For three types of DRDT configurations, we investigate some properties related to path sets and discuss the method for finding minimal path sets. Using the concept of the terminal reliability and the path sets approach, we evaluate the reliability of the DRDT networks and compare them with a single ring network and a unidirectional double-loop ring network.

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A Study on Relationship Between RMR and Q System in Rock Mass Classification (암반분류에서 RMR과 Q System의 상관성 분석)

  • 안종필;박주원;박상도
    • Proceedings of the Korean Geotechical Society Conference
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    • 한국지반공학회 2000년도 가을 학술발표회 논문집
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    • pp.737-744
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    • 2000
  • This paper resorts to rock mass rating and rock mass quality to draw value based on the evaluation of rock and to draw interrelation formula in relation to rock mass quality, A comparative analysis was given of survey values reported in the existing documents. This paper has tried to find out the relationship between RMR and Q System for the sake of choosing rational reinforcing patterns and of the safety of tunnels. The results run as follow: RMR=8.251n(Q)+43.83. This paper has also tried to find out the relationship between RMR and Q System by using Fuzzy Approximate Reasoning Concept. We suggest that those in charge should not depend on a single system only after evaluating the classification of rocks, and compare one result with another for the good of keeping track of the condition of base rocks in a better way.

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Introduction to the Concept of Creative Family Life Planning (가족생활설계의 개념화를 위한 서설)

  • 지영숙
    • Journal of Family Resource Management and Policy Review
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    • 제1권1호
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    • pp.71-78
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    • 1997
  • The purpose of this study was to establish the basic concept on the creative and better family life planning. This planning afford promise of implement about the family life tasks and preventive interventions of family life problems or issues. The conceptual forcus are on the values, interdependence, wholeness, adaptation and balance of human life. This study provide of the basic about the social education program and family life education for quality of life.

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Dual Virtual Cell: a New Concept of Virtual Cell in Distributed Wireless Communication System (분산무선시스템 기반의 새로운 Dual Virtual Cell 개념 및 운용방안)

  • Yang, Joo-Young;Kim, Jeong-Ho
    • Proceedings of the IEEK Conference
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    • 대한전자공학회 2005년도 추계종합학술대회
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    • pp.19-22
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    • 2005
  • In order to achieve high capacity and reliable link quality in user communication, this paper proposes a new concept of virtual cell: the Dual Virtual Cell(DVC), and DVC employment strategy based on DWCS. The proposed system uses two kinds of virtual cell. One is the AVC(Active Virtual Cell) which exists for actual traffic and the other is the CVC(Candidate Virtual Cell) which contains a set of candidate antennas to protect user's link quality from performance degradation or interruption. And also this system aims to reduce MT's overloads and acheive a prompt link change successfuly by introducing DVC structure which makes it possible for network to monitor real-time channel and to conrol communication links. The proposed system constructs DVC by using antenna selection method and improves frame error performance with employing Space-Time Trellis Code(STTC).

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A Study on the Performance Analysis of Single-Phase Induction Motor Considering Asymmetrical Concept (비대칭성개념(非對稱性槪念)을 고려한 단상전원용유도전동기(單相電源用誘導電動機)의 특성해석(特性解析)에 관한 연구(硏究))

  • Lee, Il-Chun;Kim, Chul-Woo;Hwang, Young-Moon
    • Proceedings of the KIEE Conference
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    • 대한전기학회 1989년도 추계학술대회 논문집 학회본부
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    • pp.5-9
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    • 1989
  • In this paper, while 2-or 3-phase induction motor is driven with balance and no noise driving at dynamic and steady state condition. Single-phase induction motor is driven with pulsating torque except specific driving point. So we analyze the reason of producing pulsating torque with the view of unsymmetring concept. These results are applied to the design of high efficincy, high quality single-phase induction motor.

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Quality Improvement Activity in Hospitals and Its Acceptance among Hospital Personnels (의료 질 관리 활동에 대한 병원종사자들의 태도와 인식)

  • Hwang, Jeong-Hae;Cho, Sung-Hyun;Kim, Chang-Yup;Seo, Juag-Don;Han, Man-Chung;Lee, Jeong-Ye
    • Quality Improvement in Health Care
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    • 제3권2호
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    • pp.86-97
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    • 1997
  • Background : It is a primary goal for hospital personnel to improve the quality of patient care. In Korea the concept of quality assurance has been spread over the last five years. Many hospitals have implemented quality assurance programs that fit their own philosophy and needs. As a result, they are supposed to have different experiences and attitudes toward quality assurance. To investigate their diversity will be helpful to have a direction to the future and to enhance the quality assurance activities in Korean hospitals. Objectives : The aim of this study is to obtain information about hospital personnel's attitude and opinion toward quality assurance in hospitals. Methods : A questionnaire was developed which consisted of five parts; the general characteristics of respondent, the concepts of quality assurance, need for quality assurance program, current status of quality improvement activities, and participation in programs. Using the registry of Korean hospitals, 102 hospitals with more than 400 beds were selected. Questionnaires were mailed to hospital staffs of each hospital; top managers, clinical department heads, registered nurses, medical recorders, and administrators. Results : Of 2038 questionnaires sent, 877 were returned, giving response rate of 44%. Most respondents(70%) regarded quality assurance as efforts to provide patient with care in highest quality and to improve effectiveness or resource utilization. Ninety-nine percent of respondents agreed to need for quality assurance in their hospitals. There were current quality improvement programs implemented in the department of 553 respondents(62%), and most of the(85%) have participated in at least one program. Lack of motivation was pointed out as a barrier to implement the programs. Conclusion : Although most respondents have known of the concept and need for quality assurance, this study suggests that education and motivation of hospital personnel be needed to activate the quality assurance programs in hospitals.

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Web Information Systems for Safety and Health Monitoring in Subway Stations

  • Choi, Gi-Heung
    • International Journal of Safety
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    • 제8권1호
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    • pp.10-13
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    • 2009
  • In this study, a framework for web-based information system in VDN environment for safety and health monitoring in subway stations is suggested. Since physical variables that describing safety and health need to be closely monitored in multiple locations in subway stations, concept of distributed monitoring network using wireless media needs to be implemented. Connecting remote wireless sensor network and device (LonWorks) networks to the IP network based on the concept of VDN can provide a powerful, integrated and distributed monitoring performance, making a web-based information system possible.