• 제목/요약/키워드: Companion animal hospitals

검색결과 9건 처리시간 0.024초

반려동물병원의 고객만족경영 성공요인에 관한 연구 (Critical Factors Affecting Successful Client Satisfaction Management of Companion Animal Hospital)

  • 백충기;신철호;김보영
    • 한국임상수의학회지
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    • 제29권1호
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    • pp.49-57
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    • 2012
  • Success of any business solely is dependant on how to satisfy clients in healthcare-related industry. In the short history of Korea pet-care industry, there were not many guidelines on client satisfaction management of companion animal hospitals. The studies on many pet healthcare facilities were conducted based on their cost-benefits and the advantages of medical operation within special features of the traditional hospital management system. However the companion animal hospitals recently need to improve the service quality and client closed communication in keen competition on pet healthcare market. This study explores client satisfaction management could be the new issue of the veterinary hospital business. And it finally suggests of the critical factors affecting successful client satisfaction management of companion animal hospital based on the eight case studies.

Seroprevalence of Babesia gibsoni in Companion Dogs in Korea by Enzyme Linked Immunosorbent Assay using Recombinant BgTRAP Antigen

  • Kim, Mi-jung;Chung, Tae-ho;Na, Yun-hee;Choi, Ul-soo
    • 한국임상수의학회지
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    • 제34권3호
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    • pp.185-188
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    • 2017
  • This study assessed the seroprevalence of Babesia gibsoni in companion dogs in Korea by enzyme linked immunosorbent assay using recombinant BgTRAP antigen. Dogs were randomly selected from those admitted for various reasons to local private veterinary hospitals and the Animal Medical Center of Chonbuk National University. With the owners' permission, extra blood was drawn from each dog for serological assays. Of the 188 selected dogs, seven (3.72%) were positive for B. gibsoni, including six of 167 (3.59%) indoor and one of 12 (8.33%) outdoor dogs. Of the seven dogs positive for B. gibsoni, four were aged > 10 years, two were < 1 year, and one was between 1 and 10 years; and two were Yorkshires and one each was Shih-tzu, Maltese, Pekinese, beagle and mixed. Concurrent diseases or chief complaints were anemia in two dogs, both of which had a history of confirmed babesiosis by polymerase chain reaction, and non-anemic diseases in five. Geographically, four dogs were from Jeonbuk/Jeonju, and one each from Seoul, Gyounggi-do, and Jeonnam/Gwangju. To our knowledge, this is the first report of companion dogs in Korea being seropositive for B. gibsoni. Serologic screening of subclinical or carrier dogs can detect this potentially dangerous disease and assess its epidemiology.

반려동물애호가 대상 동물의약품 사용 및 동물약국 이용 현황 조사 (A Survey on the use of veterinary medicines and veterinary pharmacies by companion animal lovers)

  • 안화영;김현지;허지선;여승언;김유환;천영주;임성실
    • 한국임상약학회지
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    • 제32권1호
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    • pp.47-56
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    • 2022
  • Background: In modern society, the number of households raising companion animals increases, and the market for veterinary medicines is expanding even more. This study aims to investigate the perception of companion animal lovers' veterinary medicines, the necessity of specific guidance by pharmacists for veterinary medicines, the role of pharmacists at veterinary pharmacies, and ways to fulfill that role. Methods: This study evaluated veterinary medicines and medication guidance through Google online questionnaire targeting pet-lovers from December 20, 2021, until January 19, 2022. The questions consist of 1) characteristics of petlovers, 2) purchase history and drug recognition of veterinary drugs, 3) use of veterinary vaccines, 4) use of diagnostic kits, and 5) guidance of veterinary medicines by local pharmacists. Results: The respondents' experience purchasing veterinary drugs was as high as 94.4%. The most purchased drug was heartworm-preventing products, and vaccination was performed mainly at veterinary clinics (veterinarians). The respondents primarily purchased veterinary medicines for companion animals at veterinary hospitals and did not know the name of the drugs which they bought. In addition, respondents expected to receive specific information on veterinary medicines from pharmacists. Conclusion: As the number of veterinary pharmacies in the community will increase with the expansion of the companion animal market, pharmacists should play their role as experts in veterinary medicines through systematic and continuous professional education.

서울시내 동물병원의 애완견 진료와 관리시스템에 관한 연구 (Study on Companion Dog Practice and Management System on Animal Hospital in Seoul City)

  • 강동준;정병현;허정;강정부
    • 농업생명과학연구
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    • 제43권2호
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    • pp.39-46
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    • 2009
  • 동물병원에서 행해진 진료현황, 총 41,305건에 대해 WHO의 질병분류법(ICD)에 따라 검증한 결과 예방의학이 42.2%, 피부질환이 16.4%, 소화기계가 12.0%, 이과(耳科)가 8.5%, 호흡기계 질환이 4.3%이었다. 내과질환에서는 내원한 진료 중에서 소화기계 질환이 호흡 52.9% 기계 질환이 18.9%, 순환기질환이 13.2%, 종양이 4.4%순이었다. 피부질환 총 6,774건 중에서 농피증이 50%, 외부기생충증이 12.2%, 피부사상균증이 11.0%, 알레르기성 피부병이 9.8%이었다. 동물병원의 수입을 진료부분과 용품 판매, 애견 미용 등 크게 3부분으로 구분하였을 때 전체 매출의 71.6%가 진료부분, 용품의 판매가 16.9%, 애견 미용이 11.5%를 차지하였다. 동물병원의 홍보 형태는 인터넷 웹사이트를 통한 홍보가 47%로 가장 많았으며, 지역광고지가 23.5%, 전단지와 전화통신 서비스가 11.8% 순이었다. 동물병원의 인적구성에서는 수의사가 절반정도인 45.5%를 차지하였으며 전문적인 교육과정을 거친 수의테크니션은 없었다. 동물병원의 시설구획에서는 평균 진료실은 2.7실, 입원실은 1.7실, 격리입원실은 0.5실이었고 이외 수술실과 방사선촬영실을 병용하는 동물병원도 있었고 일반 처치실의 시설은 미흡하였다.

Prevalence and antimicrobial resistance of Klebsiella species isolated from clinically ill companion animals

  • Lee, Dan;Oh, Jae Young;Sum, Samuth;Park, Hee-Myung
    • Journal of Veterinary Science
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    • 제22권2호
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    • pp.17.1-17.13
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    • 2021
  • Background: Klebsiella spp. is an important conditional pathogen in humans and animals. However, due to the indiscriminate use of antibiotics, the incidence of antimicrobial resistance has increased. Objectives: The purpose of this study was to investigate antimicrobial resistance in strains of Klebsiella strains and the phylogenetic relatedness of extended-spectrum cephalosporin (ESC)-resistance among Klebsiella strains isolated from clinically ill companion animals. Methods: A total of 336 clinical specimens were collected from animal hospitals. Identification of Klebsiella species, determination of minimum inhibitory concentrations, detection of ESC resistance genes, polymerase chain reaction-based replicon typing of plasmids by conjugation, and multilocus sequence typing were performed. Results: Forty-three Klebsiella strains were isolated and, subsequently, 28 were identified as K. pneumoniae, 11 as K. oxytoca, and 4 as K. aerogenes. Eleven strains were isolated from feces, followed by 10 from ear, 7 from the nasal cavity, 6 from urine, 5 from genitals, and 4 from skin. Klebsiella isolates showed more than 40% resistance to penicillin, cephalosporin, fluoroquinolone, and aminoglycoside. ESCresistance genes, CTX-M groups (CTX-M-3, CTX-M-15, and CTX-M-65), and AmpC (CMY-2 and DHA-1) were most common in the K. pneumoniae strains. Some K. pneumoniae carrying CTX-M or AmpC were transferred via IncFII plasmids. Two sequence types, ST709 and ST307, from K. pneumoniae were most common. Conclusions: In conclusion, this is the first report on the prevalence, ESCresistance genotypes, and sequence types of Klebsiella strains isolated from clinically ill companion animals. The combination of infectious diseases and antimicrobial resistance by Klebsiella in companion animals suggest that, in clinical veterinary, antibiotic selection should be made carefully and in conjunction with the disease diagnosis.

mecA Gene Transferrability and Antibiogram of Zoonotic Staphylococcus intermedius from Animals, Staff, and the Environment in Animal Hospitals in Korea

  • Youn, Jung-Ho;Hwang, Sun-Young;Kim, So-Hyun;Koo, Hye-Cheong;Shin, Sook;Moon, Bo-Youn;Lim, Suk-Kyung;Park, Yong-Ho
    • Journal of Microbiology and Biotechnology
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    • 제20권2호
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    • pp.425-432
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    • 2010
  • Staphylococcus intermedius is a common cause of otitis externa, pyoderma, and wound infections in companion animals. Although S. intermedius infections are rare in humans, it is zoonotic, with several case reports describing fatal human infections. Presently, we sought to isolate S. intermedius strains from various sources at animal hospitals nationwide in Korea, examine their antibiotic susceptibilities, and determine the possibility of horizontal transmission between animals and humans. Pulsed-field gel electrophoresis (pFGE) was used to compare the mecA gene in S. intermedius strains from humans, animals, and the environment in animal hospitals. A total of 119 S. intermedius strains were isolated from 529 samples. Using the disk diffusion method, over 90% of the isolates were found to be susceptible to cephalothin, amoxicillin-clavulanic acid, vancomycin, imipenem, nitroflurantoin, and amikacin, whereas 97.5% and 98.3% of the isolates were resistant to penicillin and ampicillin, respectively. Among the 39 S. intermedius strains harboring mecA, similar PFGE patterns were observed between seven isolates from an animal, two isolates from veterinary staff, and the environment in one animal hospital, and single isolates from an animal and a veterinarian at another hospital. This result suggests the possibility of horizontal transmission of S. intermedius containing mecA between humans, animals, and the environment in animal hospitals and also emphasizes on the importance of S. intermedius with mecA as a possible emerging threat to public health.

인천지역 반려견 유래 세균의 항생제 내성 모니터링 조사 (A monitoring survey on antimicrobial resistance of bacterial isolates from companion dogs in Incheon)

  • 김경미;조민행;이승환;김경호;이정구;이성모
    • 한국동물위생학회지
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    • 제42권2호
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    • pp.53-60
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    • 2019
  • This study was performed to investigate antimicrobial resistance in bacterial isolates obtained from companion dogs in veterinary hospitals and an animal shelter in Incheon. Drug resistance was examined respectively with the isolates of Escherichia coli, Enterococcus faecalis, and Staphylococcus pseudintermedius. The prevalence of drug resistance was calculated for each bacterial species towards 163 E. coli isolates, 156 E. faecalis isolates, and 86 S. pseudintermedius isolates by using selected antimicrobials. E. coli isolates were highly resistant to ampicillin, ciprofloxacin and tetracycline (47.9%, 28.2% and 28.2%, respectively). E. faecalis isolates were highly resistant to quinupristin-dalfopristin, tetracycline, kanamycin, rifampicin (69.8%, 66.0%, 53.8% and 51.9%, respectively). Higher levels of resistance were detected for ampicillin, penicillin, tetracycline, erythromycin, trimethoprim/sulfamethoxazole, telithromycin in S. pseudintermedius isolates (83.7%~52.6%, respectively). Occurrence of methicillin-resistant S. pseudintermedius (MRSP) was confirmed by oxacillin disc diffusion method, resulted in 23.3% occurrence among the S. pseudintermedius isolates (20/86 strains). The occurrence ratio of multidrug-resistance in the isolates of E. coli, E. faecalis, and S. pseudintermedius was 34.5%, 56.9%, and 67.9%, respectively. In this study, higher levels of antimicrobial drug resistance were observed in bacterial isolates obtained from dogs in Incheon. A regular monitoring and surveillance program should be implemented to prevent the emergence and spread of the drug-resistant bacteria carried in companion dogs.

IoT 기술과 서비스디자인을 활용한 반려동물 헬스케어 서비스를 위한 검체 운반 콜드체인 배송 서비스 개발 (Development of Cold Chain Delivery Service for Pet Healthcare Service using IoT Technology and Service Design)

  • 신해웅;김장수
    • Journal of Platform Technology
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    • 제11권1호
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    • pp.60-71
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    • 2023
  • 전세계적으로 반려인이 꾸준히 증가하고 있고, 반려동물에 대한 사회적 인식이 '가족'의 일원으로 변하면서 반려동물 산업도 다양한 방식으로 발전 및 성장하고 있다. 반려동물은 건강에 문제가 있어도 표현할 수 없어 질병이 악화하는 경우가 많아 IoT 기술을 활용해 건강 변화를 조기에 확인할 수 있는 펫테크 헬스케어시장도 주목받고 있다. 본 연구에서는 반려동물 헬스케어 시장에 대한 조사 및 선행연구를 분석하여 확대되는 반려동물 헬스케어 시장에 서비스디자인이 이러한 문제 인식을 바탕으로 반려동물 헬스케어 시장에서 중요한 동물 검체 운반 서비스 개발에 관여하여 콜드체인 서비스 시장을 활성화할 수 있고, 향후 확장된 반려동물 헬스케어 시장에서 반려인, 반려동물, 동물병원 등의 다양한 이해 관계자가 모두 만족할 수 있는 솔루션 개발에 방향을 제시하고자 한다.

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인터넷을 통한 반려견 식품 구매자의 인식 조사 (Awareness Survey of Consumers buying Companion Dog Food through Internet)

  • 손은심
    • 한국산학기술학회논문지
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    • 제21권6호
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    • pp.574-583
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    • 2020
  • 본 연구는 인터넷을 통하여 반려견 식품을 구매하는 소비자의 반려견을 위한 지출 품목 및 비용, 반려견 푸드 선택 시 고려사항 등을 조사하였다. 성별로는 남성 39명(6.8%) 여성 532명(93.2%)으로 반려견 식품을 구입할 때 대부분 여성들이 인터넷 구매를 한다는 것을 알 수 있었다. 견주 연령대로는 20대 이하 184명(32.2%), 30대 241명(42.2%), 40대 이상 146명(25.6%)로 나타났다. 반려견의 연령을 보면 3세 이하가 200(35%)이고, 8세 이상 202(35.4%), 4~7세 169(29.6%)으로 나타났다. 반려견을 위한 구매빈도 주기는 1달 이상 주기로 구매한다고 가장 많이 답하였으며, 구매 식재료 중에서는 닭고기를 가장 많이 선호하는 것으로 나타났다. 월지출비용에서도 10만원 미만이 가장 높게 나타났으며, 반려견 푸드 주요 구입처로는 반려견 전문 온라인 쇼핑몰, 그 다음으로는 동물병원에서 구입한다고 하였다. 건강기능 향상을 위해서는 피부·모질개선을 가장 중요하게 여기고 있으며 그 다음으로 치아 뼈 형성, 소화력 개선 순으로 나타났다. 반려견 푸드 선택 시 전제품의 영양성분을 가장 고려할 사항이라고 여겼으며 그 다음으로는 인지도가 있는 브랜드 제품, 색·냄새·형상, 기능개선제품, 제품의 가격 순으로 나타났다. 따라서 반려견 푸드 신제품을 개발할 때는 전제품의 영양성분 뿐만 아니라 브랜드 제품, 색·냄새·형상, 영양밸런스, 기능개선제품, 제품의 가격 등을 고려해야 할 것으로 보여진다.