• 제목/요약/키워드: Communication competence

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The Effect of manager's communication Competency on organizational member's adaptive performance: Focusing on the mediating effect of positive psychological capital

  • Kim, Moon Jun
    • International Journal of Internet, Broadcasting and Communication
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    • 제14권3호
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    • pp.51-62
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    • 2022
  • This study tried to confirm the mediating effect of positive psychological capital on the relationship between the communication Competence of managers who are recognized as organizational members working in the company and the adaptive performance of the members. To this end, the research hypothesis established through the final 255 data was verified as follows using the SPSS 21.00 and AMOS 21.1 version statistical programs. First, the higher the manager's communication Competence, the higher the positive psychological capital of organizational members. Second, the higher the communication Competence of the manager, the higher the adaptive performance of the members. Third, as the positive psychological capital of organizational members improved, adaptation performance improved. Fourth, positive psychological capital showed a partial mediating effect between the manager's communication Competence and the member's adaptive performance. The results of this study empirically analyzed the relationship between manager's communication Competence and members' positive psychological capital assumption (+) on the improvement of organizational members' adaptive performance ability. This study has the meaning of the most important research in that it provides additional theoretical and practical implications in the face of insufficient research on factors affecting the adaptation performance of organizational members.

치과위생사의 의사소통능력이 조직유효성에 미치는 영향 (Effect of communication competence on the organizational effectiveness in dental hygienists)

  • 권아름;한수진
    • 한국치위생학회지
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    • 제15권6호
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    • pp.1009-1017
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    • 2015
  • Objectives: The study aimed to investigate the effect of communication competence on the organizational effectiveness in dental hygienists. Methods: A self-reported questionnaire was completed by 248 dental hygienists in Seoul, Incheon, and Gyeonggido from November 1 to 30, 2014. The questionnaire consisted of general characteristics of the subjects(4 items), job characteristics(10 items), communication competence(49 items), organizational commitment(15 items), job satisfaction(16 items), and turnover intention(5 items). The instrument for communication competence and organizational commitment was done by Likert 5 points scale. Data were analyzed by t test, one way ANOVA, stepwise multiple regression test, and post-hoc Scheffe test using SPSS 18.0 program Results: The average of communication competence was 3.49(${\pm}0.28$). Of the sub-factors of communication competence, interpretational competence had the highest score of 3.65(${\pm}0.33$) followed by self-presentation 3.50(${\pm}0.49$), message conversion 3.50(${\pm}0.47$), role performance 3.44(${\pm}0.37$), and goal setting competence 3.28(${\pm}0.60$). There were significant effects in the organizational commitment including workplace(dental clinic=1, ${\beta}$=-0.254), weekly average working hours($${\leq_-}40$$ hours=1, ${\beta}$=0.182), role performance(${\beta}$=0.163), self-presentation(${\beta}$=0.144), goal setting competence(${\beta}$=0.130), and position(head=1, ${\beta}$=0.137). There were significants effects in the job satisfaction including position(head=1, ${\beta}$=0.217), weekly average working hours($${\leq_-}40$$ hours=1, ${\beta}$=0.204), education level(graduate school=1, ${\beta}$=0.184), job career(3~6 years=1, ${\beta}$=-0.181), goal setting competence(${\beta}$=0.194), and interpretational competence(${\beta}$=0.124). Conclusions: The communication competence of the dental hygienists showed a partial effect on the organizational effectiveness. In order to improve the organizational commitment and job satisfaction and the turnover intention, a variety of efforts must be taken and focused on goal setting competence, role performance, self-presentation, and interpretational competence.

간호⋅간병통합서비스병동 간호사의 조직 내 의사소통과 셀프리더십이 환자안전역량에 미치는 영향: 중소병원을 중심으로 (The Influence of Nurses' Organizational Communication and Self-Leadership on Patient Safety Competence in Comprehensive Nursing Service Units: Focusing on Small and Medium-sized Hospitals)

  • 이규민;지은선
    • 동서간호학연구지
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    • 제27권2호
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    • pp.114-123
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    • 2021
  • Purpose: This study investigated the influence of nurses' organizational communication and self-leadership on patient safety competence in comprehensive nursing care units of small and medium-sized hospitals. Methods: A descriptive design was used and self-reported questionnaires were used to collect data from 165 nurses in Seoul from February to March, 2020. Data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, and multiple linear regression with SPSS/WIN 22.0 program. Results: A mean score of organizational communication was 3.20±0.49, self-leadership 3.58±0.50, and patient safety competency 4.01±0.49 out of 5. A significant positive correlation was found between patient safety competence, organizational communication and self-leadership. Self-leadership and combined ward explained 32% of the variance of patient safety competence (Adjusted R2=.32, p<.001). Conclusion: Patient safety competence in comprehensive nursing care units are associated with self-leadership and organizational communication. Systemic education to improve patient safety competence in small and medium sized hospitals should be implemented to promote organizational communication as well as self-leadership.

아동병원 간호사의 의사소통능력, 자기효능감이 간호사-환아부모 파트너십에 미치는 영향 (The Influence of Communication Competence and Self-Efficacy of Nurses at Children's Hospitals on Partnership with Parents)

  • 김진희;이한나
    • 동서간호학연구지
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    • 제27권2호
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    • pp.134-142
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    • 2021
  • Purpose: This study aimed to identify the influence of communication competence and self-efficacy of nurses at children's hospitals on the nurse-parent partnership. Methods: Data were collected by surveying (from July 4th to August 4th, 2019) 162 nurses who had 6 or more months of experience across 15 children's hospitals in G City and B Metropolitan City. Using SPSS 23.0 for Windows for data analysis, t-tests, analysis of variance, Bonferroni tests, Pearson's correlation coefficient, and multiple regression analysis were performed. Results: The nurse-parent partnership showed significantly positive correlations with nurses' communication competence and with self-efficacy. There was a significantly positive correlation between nurses' communication competence and self-efficacy. The factors influencing the nurse-parent partnership were nurses' communication competence, job satisfaction, and self-efficacy; the total explanatory power of these variables was 47.0%. Conclusion: Since the communication competence of nurses at children's hospitals was identified as a major factor influencing the nurse-parent partnership, it may be meaningful to conduct basic research aimed at developing strategies to improve this partnership at children's hospitals.

온라인을 통한 의사소통 교과목 수업의 효과: 융합적 교육방법 적용 (Effects of Online Communication Courses: Application of Convergent Education Method)

  • 최명희
    • 한국융합학회논문지
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    • 제12권3호
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    • pp.401-408
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    • 2021
  • 본 연구는 역할극과 집단활동을 활용한 의사소통 교과목의 온라인 수업이 간호대학생의 의사소통능력, 자기효능감 및 대인관계능력에 미치는 효과를 파악하기 위하여 실시되었다. 단일군 전후설계의 유사실험연구이며, 1학년 간호대학생을 대상으로 2020년 9월부터 12월까지 각 100분, 총 13회의 의사소통 교과목 수업을 진행하였다. 간호대학생의 의사소통능력, 자기효능감과 대인관계능력은 온라인 수업 이후에 유의하게 향상되었다. 연구결과에 따라 온라인 교육 플랫폼을 통해 간호대학생에게 다양한 교수법을 적용한 의사소통 교과목 수업의 효과성을 확인할 수 있었다.

요양보호사의 대인태도가 의사소통능력에 미치는 영향 (Influence of Interpersonal Attitude on Communication Competence in Care Workers for Frail Elderly)

  • 임승주;이여진
    • 한국직업건강간호학회지
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    • 제22권2호
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    • pp.112-120
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    • 2013
  • Purpose: The purpose of this study was to identify the influence of interpersonal attitude (I+, I-, U+, U-) on communication competence in care workers for frail elderly. Methods: This study was a cross-sectional survey. The data were collected from 153 care workers for frail elderly using a structured questionnaire. The data were analyzed using multiple regression with the SPSS/WIN 20.0 program. Results: The interpersonal attitude style of subjects was I+U+, and the score of communication competence was 3.53. There were significant differences in interpersonal attitude (I+, I-), and communication competence depending on age, education level, experience of personality type test (yes). Factors influencing on communication competence in care workers were interpersonal attitude (I+, I-, U+) and experience of personality type test with $R^2$ value of 48.5% (F=23.47 p<.001). The most influencing factor was I+ (${\beta}$=.36), followed by I- (${\beta}$=-.22), U+ (${\beta}$=.20), and experience of personality type test (yes) (${\beta}$=.16). Conclusion: It is needed to maintain the interpersonal attitude style (I+U+) of care workers. Continuing education program is needed for increasing communication competence especially for those fifties and over, and experienced care workers. Giving an opportunity for personality test is helpful to increase communication competence in care workers.

정신전문병원에 입원한 알코올 의존 환자의 신체상, 정서표현 신념이 의사소통 능력에 미치는 영향 (Effects of body-image and emotional expression beliefs on the communication competence of admitted to a psychiatric hospital)

  • 안성아;이경숙
    • 디지털융복합연구
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    • 제17권12호
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    • pp.289-296
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    • 2019
  • 본 연구는 입원한 알콜의존환자가 지각하는 신체상, 정서표현신념 및 의사소통 능력의 정도와 상관관계를 파악하고 의사소통능력에 영향을 미치는 요인을 알아보기 위해 실시하였다. 자료 수집은 J시 소재 2개 정신전문병원과 S시에 소재한 1개 정신전문병원에 입원 중인 151명의 알코올의존 환자들을 대상으로 구조화된 설문지를 이용하였다. 자료수집 기간은 2018년 10월 11일부터 11월 20일 까지였다. 자료는 SPSS/WIN 21.0을 이용하여 T-test, ANOVA, 상관관계 분석과 다중회귀 분석을 사용하였다. 알코올의존 환자의 신체상과 정서표현 신념은 유의한 부적 상관관계, 신체상과 의사소통능력은 정적 상관관계가 있었고. 정서표현신념과 의사소통능력은 부적 상관관계가 있었다. 의사소통능력에 영향을 미치는 요인은 신체상, 학력, 정서표현신념이었고 총 설명력은 24.9%였다. 따라서 알코올의존환자의 의사소통 능력을 향상시키기 위하여 긍정적인 신체상을 가지도록하며 정서표현신념을 낮출 필요가 있다. 본 연구결과가 알코올 의사소통능력을 향상시키는데 기초자료로 활용될 수 있을 것이다.

중환자실 간호사의 의사소통 능력, 소진이 간호업무성과에 미치는 영향 (Influence of Communication Competence and Burnout on Nursing Performance of Intensive Care Units Nurses)

  • 손연정;이연아;심경란;공성숙;박영수
    • 기본간호학회지
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    • 제20권3호
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    • pp.278-288
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    • 2013
  • Purpose: The purpose of this study was to investigate the influence of communication competence and burnout on nursing performance in intensive care units (ICU). Method: The participants were 209 nurses from four university hospitals. Measurements included a socio-demographic and job related survey, communication competence inventory, the Maslach burnout inventory and a nursing performance scale. Data were collected from February 6 to 24, 2012, with a self-report questionnaire. The statistical analyses were performed with SPSS 18.0 software. Results: The mean scores for communication competence, burnout and nursing performance were 50.49, 84.72, and 62.18, respectively. Communication competence (r=.44, p<.001) and burn out (r=-.32, p<.001) were significantly correlated with nursing performance. In the multiple linear regression, factors influencing nursing performance were communication competence, age and burnout. These variables explained about 46% of the total variance of nursing performance. Communication competence (${\beta}$=.34, p<.001) was the most influential factor. Conclusion: Nurses' poor communication skills and burnout can influence the occurrences of medical errors in ICU nursing performance. The results suggest that good communication and burnout resolution skills programs should be implemented to improve nursing performance efficiency.

기술개발 프로젝트에서 팀효능감이 커뮤니케이션 역량을 통해 개인창의성과 제품개발성과에 미치는 영향 (The Effect of Team Efficacy on Individual Creativity and Product Development Performance through Communication Competence in Technology Development Projects)

  • 이명기;서영욱
    • 한국융합학회논문지
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    • 제10권11호
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    • pp.375-386
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    • 2019
  • 기술개발 프로젝트에서 성과를 높이기 위해서는 창의성이 필요하며, 창의성을 높이기 위해서는 업무지시에 대한 명확한 이해력이 필요하다. 본 연구는 팀효능감과 지식공유가 커뮤니케이션 역량에 미치는 영향과, 커뮤니케이션 역량이 개인창의성 및 제품개발성과에 미치는 영향을 실증적으로 분석하였다. 본 연구의 목적은 기술개발 프로젝트에서 커뮤니케이션 역량과 개인창의성의 중요성을 검증하고, 커뮤니케이션 역량에 대한 향상 방안을 제언하기 위함이다. 기술 개발 참여자들을 대상으로 설문조사를 실시하여 요인간의 관계를 구조방정식 모형으로 확인하였다. 가설검증 결과, 팀효능감과 지식공유가 커뮤니케이션 역량에 긍정적인 영향을 미쳤고, 팀리더의 확실한 업무지시 전달과 실무자의 명확한 업무지시 이해가 개인창의성에 주요한 요인임을 확인할 수 있었다. 본 연구결과는 첨단기술이 융복합되는 기술개발 프로젝트에서, 개인창의성 향상에 필요한 참여자의 커뮤니케이션 역량을 제고하는데 기여할 수 있을 것이다. 향후에는 조직 수준의 창의성에 대한 커뮤니케이션 역량의 효과에 대해 연구하고자 한다.

신규간호사가 지각한 프리셉터 의사소통 유형에 따른 임상수행능력 및 조직사회화 (Clinical Competence and Organizational Socialization according to Communication Style of Preceptors as Perceived by New Nurses)

  • 박영춘;박형숙
    • 기본간호학회지
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    • 제23권1호
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    • pp.42-50
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    • 2016
  • Purpose: The purpose of this study was to examine clinical competence and organizational socialization according to communication style of preceptors as perceived by new nurses. Methods: From May 1 to July 31, 2014, data were collected from 180 new graduated nurses who had been working for 3~12 months in hospitals in Busan and one in Gyungnam. Data were analyzed using descriptive statistics, t-test, ANOVA, and Pearson correlation coefficients. Results: Preceptors's communication style perceived by the new nurses included supportive type, reflective type, emotive type, and directive type in order of precedence. The average score for clinical competence was $2.82{\pm}0.31$, and the average score for organizational socialization was $3.05{\pm}0.40$. There were significant differences in nurses' clinical competence(F=9.087, p<.001) and organizational socialization (F=30.129, p<.001) according to preceptor's communication style. Conclusion: Results indicate that supportive and emotive communication styles of preceptors were important factors in the success of the preceptees' clinical competence and organizational socialization.