• 융합경영연구
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• 제10권6호
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• pp.27-37
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• 2022

Purpose: The purpose of this study is to derive various ways to realize customer satisfaction for the development of the service industry by exploring research trends related to customer satisfaction, which is presented as an important goal in the service industry. Research design, data and methodology: To this end, 1,456 papers with English abstracts using scienceON were used for analysis. Using Python 3.7, word frequency and co-occurrence analysis were confirmed, and topics related to research trends were classified through BERTopic and LDA. Results: As a result of word frequency and co-occurrence frequency analysis, words such as quality, intention, and loyalty appeared frequently. As a result of BERTopic and LDA, 11 topics such as 'catering service' and 'brand justice' were derived. As a result of trend analysis, it was confirmed that 'brand justice' and 'internet shopping' are emerging as relatively important research topics, but CRM is less interested. Conclusions: The results of this study showed that the 7P marketing strategy is working to some extent. Therefore, it is proposed to conduct research related to acquisition of good customers through service price, customer lifetime value application, and customer segmentation that are expected to be needed for the development of the service industry.

• 복식문화연구
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• 제28권6호
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• pp.830-844
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• 2020

The fourth Industrial Revolution, known as digital transformation, has made MZ generation to be the focus of the new consumer market, brought about the use of technological platforms a new consumption method. Currently, as various types of content collaboration are emerging that specifically targeting at the MZ generation. Content collaboration are considered an integration of content to create new values through co-existence and co-prosperity. This study identified the characteristics of collaboration of fashion brands from 2018 using literature and online news articles, and identified and classified through case studies of it determined movie content, game and virtual characters. By this research, it shown that collaboration with movie contents have increased the collaborative synergy by using the story in global media content. Collaboration with mobile games was generally used by young casual and sportswear brands. These brands which utilized characters from mobile games popular with to attract more teen consumers and strengthen brand awareness by adding values of high-technology and scarcity to the familiar images. In addition, collaboration with virtual characters has expanded value of the collaborative approach on expanding the range of advanced digital technology, from a promotional strategy during the distribution process through to the use of virtual models. As such, collaboration using the various types of content has developed beyond simple integration of identities among various areas, integrated products or brands that as a new value.

• 패션비즈니스
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• 제21권4호
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• pp.34-43
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• 2017

Paperweave wallcoveing is necessary to develop new designs based on the analysis of global trend and reflection of Korean traditional image to improve commercial value in the worldwide market. The purpose of this study was to understand design trend and share valuable data by product analyzing of major paperweave wallcovering brands - Yeomyung (Korea), Phillip Jeffries (USA) and Omexco (Belgium). In the dominant color, the largest proportion is YR. Analysis of each brand color, Omexco is using the widest range of colors, the colors of each brand uses an exclusive of its own brand compared to other brands are Green (Yeomyung), Blue (Phillip Jeffries), Red (Omexco). The number of colors, Yeomyung and Philip Jeffries have a high ratio of bi-color, Omexco is revealing various color expression methods such as 55% solid color, two or three multi-color are each half of the balance. Analysis of weaving, Yeomyung has a high ratio of balanced plain, at number of mixture, Yeomyung and Phillip Jeffries are using mostly paper-yarn but Omexco is using multi-mixture materials in some part of theirs. Regarding analysis of finishing, all three brands are mostly selling unfinished paperweave wallcovering but some solid coated are appearing at Yeomyung and Omexco. Yeomyung has more foil transfer compared with the other brands, Phillip Jeffries has some digital printed products.

• 대한안전경영과학회지
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• 제11권3호
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• pp.199-207
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• 2009

IP Telephony service was restricted to an outgoing call and low quality since the trust domestic IP Telephony service launch of Saerome co. Ltd, in Jan. 2000. However, Interest of IP Telephony service, which is substituted for PSTN, has been highly elated because of the developed equipment softswitch and new technology. This kind of importance and marketing of VoIP are recognized to telecommunication providers. With this trend, they try to administrate customer satisfaction and invest R&D to survive in this hard competition and unexpected change. To achieve this objective, they should try to realize the searching process of the quality decision attribution (QDA). However, there is little research on the aspect of service quality of Internet telephony so far. For this, the investigator established the tangibles, the reliability, the responsibility, the assurance, the empathy, the charge with information sources as core elements. In order to examine the influence of IP Telephony service upon the attitudes toward a brand and the purchase intention.

• 한국정보디스플레이학회:학술대회논문집
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• 한국정보디스플레이학회 2009년도 9th International Meeting on Information Display
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• pp.1393-1398
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• 2009

We once have announced that we developed a horizontal large-area alignment system with an alignment accuracy of < ${\pm}3{\mu}m$ and an alignment time of < 30 seconds, a core process module for RGB direct pattering by using a fine metal mask, which can process a Gen 4 ($730{\times}920mm^2$) substrate for high resolution OLED products. In this article, we presents a brand-new vertical alignment system for a even larger substrate of Gen 5 and beyond which can provide a better alignment accuracy and a higher throughput. The newly developed system exhibits an alignment accuracy of < ${\pm}2{\mu}m$ and an alignment time of < 20 seconds which, we believe, can open a new era for manufacturing large-size OLED monitors and TVs.

• Asia Marketing Journal
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• 제18권3호
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• pp.19-34
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• 2016

Product involvement is an important factor in consumer evaluation of co-branding. However, academic discussions over this factor have largely been neglected. This paper bridges this gap and investigates how product involvement moderates the strength of the reciprocal effect on each brand partner. We validate two theory-driven propositions by using a theoretical modeling approach. Proposition 1 explains that the negative reciprocal effect on partnering brands is stronger in the scenario of higher-involved categories than in lower-involved categories. Proposition 2 argues that the positive reciprocal effect on partnering brands can be more significant in the case of lower-involved categories than in higher-involved categories. To the best of our knowledge, we are the first to explore the influence of product involvement on reciprocal effects in the scenario of a moderately-incongruent co-branding alliance.

• 지능정보연구
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• 제21권2호
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• pp.113-129
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• 2015

장소 브랜딩은 특정 장소에 대한 의미 부여를 통해 장소성의 정체성 및 공동가치를 생성하며 가치 창출을 하는데 중요한 활동이며, 장소 브랜드에 대한 이미지 파악을 통해 이루어진다. 이에 마케팅, 건축학, 도시건설학 등 여러 분야에서는 인상적인 장소 브랜드의 이미지를 구축하기 위하여 많은 노력을 기울이고 있다. 하지만 설문조사를 포함한 대면조사 방법은 대부분 주관적인 작업이며 측정에 많은 인력 또는 고도의 전문 인력이 소요되어 고비용을 발생시키므로 보다 객관적이면서도 비용효과적인 브랜드 이미지 조사 방법이 필요하다. 이에 본 논문은 텍스트마이닝을 통하여 장소 브랜드의 이미지 강도를 객관적이고 저비용으로 얻는 방법을 찾는 것을 목적으로 한다. 제안하는 방법은 장소 브랜드 이미지를 구성하고 있는 요인과 그 키워드들을 관련 웹문서에서 추출하며, 추출된 정보를 통해 특정 장소의 브랜드 이미지 강도를 측정하는 방법이다. 성능은 안홀트 방법에서 평가에 사용하는 전세계 50개 도시 이미지 인덱스 순위와의 일치도로 검증하였다. 성능 비교를 위해 임의로 순위를 매기는 방법, 안홀트의 설문방식대로 일반인이 평가하는 방법, 본 논문의 방법을 사용하되 안홀트의 방법으로 학습한 것으로 유의한 것으로 추정되는 평가 항목만을 반영하는 방법과 비교하였다. 그 결과 제안된 방법론은 정확성, 비용효율성, 적시성, 확장성, 그리고 신뢰성 측면에서 우수함을 보일 수 있었다. 따라서 본 연구에서 제안한 방법론은 안홀트 방식에 상호 보완적으로 사용될 수 있을 것이다. 향후에는 장소 브랜드 이미지를 형성하는 속성 별로 등장횟수를 계산 한 후에 장소 브랜드에 대한 태도, 연상, 그리고 브랜드 자산과의 인과관계를 자동으로 파악할 수 있는 부분까지 구현하고 실증적 실험을 할 예정이다.

• 한국산학기술학회:학술대회논문집
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• 한국산학기술학회 2011년도 춘계학술논문집 2부
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• pp.996-999
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• 2011

패키지디자인은 상품이 다양화 되고 선택의 기회와 폭이 넓어지면서 소비자는 감성적 가치에 치중하게 되었다. 본 연구는 건강식품브랜드 패키지디자인 개발을 통하여 제약회사 패키지 개발의 특수성과 제작에 있어서 개선방안을 모색하고자 하였다. 연구대상인 제약회사 패키지 디자인은 첫째, 엄브렐러 브랜드(umbrella brand) 정책을 실시하고 있었다. 둘째, 보령 수앤수(보령 건강식품브랜드)의 브랜드 아이덴티티 부재이다. 셋째, 패키지 디자인에있어 규제가 많아서 시각적으로 보기 좋은 패키지 디자인을 하기 어려운 부분이 있다. 제약회사는 규모와 투자여력에 비하여 패키지 디자인에 투자하지 않는 영세성의 문제점을 가지고 있다. 국제적인 제약회사가 패키지 디자인에 강력한 시각적 아이덴티티 정책을 실시하고 있음을 양지하고 이를 개선하는 방안을 모색해야 한다.

• 한국의류산업학회지
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• 제19권5호
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• pp.579-588
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• 2017

This study investigates the wearing behavior and athleisure wear design preferences of women in their twenties as related to the design development of athleisure wear. A questionnaire survey was conducted on 185 women in their 20s. The survey was conducted from September to October 2016. Questionnaire items consisted of respondents' general items, athleisure wear and preference related items, and athleisure wear purchase related items. We collected 185 questionnaires from participants; subsequently, 169 were used as analytical data (except for incomplete questionnaires). The results of the study are as follows. Fit and wear comfort was the most important factor in the selection of athleisure wear. As a result of investigating the popularity of the athletic wear brand, the preference for the total sportswear brand was higher than the professional athletic wear brand. When the preferred colors were examined, the achromatic colors were ranked higher than chromatic colors. An examination of the preferred designs according to items indicated that the bra top preferred the 'U' shaped front plate and the 'Y' base basic type; in addition, T-shirts with the round neckline and the 1/4 length sleeves were preferred as tops. Leggings preferred long length type. It is necessary to develop a brand that matches the preference of the twenties' consumers by adjusting the aged target that can avoid the overheated competition and develop a niche market.

• 한국언론정보학보
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• 제38권
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• pp.7-39
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• 2007

이 논문에서는 한국을 대표할 수 있는 기업인 삼성의 브랜드가치를 평가해보고, 글로벌 기업이 되기까지의 과정과 삼성의 국가 이미지가 어떻게 변화하고 있는지를 알아보았다. 이를 위해 글로벌 기업이 국가 이미지에 미치는 영향과 함께 국가가 자국의 글로벌 기업에게 끼치는 영향에 대해서 심층 설문평가를 통해 분석하고, 나아가 국가와 기업 간의 상호 협력의 중요성에 대해서 논의하고, 아울러 이전의 설문조사 방식에서 면밀히 분석하지 않고 간과하기 쉬운 개인의 사고나 느낌 같은 주관적 행위를 객관적으로 측정할 수 있는 Q방법론을 도입하여 좀 더 다각적인 방향에서 분석을 꾀하였다. 결과적으로, 21세기 디지털 시대에서의 글로벌 기업의 성장은 곧 한국 브랜드 가치의 성장이며, 나아가 세계로 전진할 수 있는 국내 글로벌 기업들에게 긍정적인 원산지효과를 전해줄 수 있는 계기를 제공하였음을 직시할 수 있었다. 이를 뒷받침해주는 분석으로 Q결과에서는 크게 3가지 유형, 즉 첫째, 제1유형(N=10)은 국내 주도적 유형(Nation-Leading Type), 둘째, 제2유형(N=6)은 국제적 우위 유형(International Superiority Type), 셋째, 제3유형(N=4)은 전형적인 영향 유형(Typical Influence Type) 등으로 분류되었는데, 이와 같은 결과는 삼성이라는 글로벌 기업의 브랜드 가치와 국가 이미지에 있어서 '후광효과'와 '원산지효과'에 적정한 국내외적 파급 역량을 잘 반영하고 있음을 확인해주는 의미 있는 결과라고 볼 수 있다.