• Journal of the Korea Safety Management & Science
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• v.24 no.4
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• pp.15-23
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• 2022

This study investigated the effects of job stress, job attitude, and social support on the relationship between client violence and social worker job response. The multi-mediating effect of job stress, job attitude, and social support between client violence and social worker job response was empirically analyzed. 257 social workers in social welfare facilities were analyzed using SPSS. The following conclusions were drawn. First, there was a significant correlation between client violence, job stress, job attitude, social support, and job response variables. Client violence was affecting variables related to social worker job response. Second, job stress, job attitude, and social support had multiple mediating effects. The parallel mediation effect and the serial mediation effect were verified. Third, job attitude was found to be a variable of multiple mediating effects. Fourth, job stress and social support were found to be double mediating effect variables. In response, programs and manuals suitable for the type of social welfare facilities and the policy basis for preparing countermeasures for social workers were limited, and follow-up studies on various variables were suggested.

• Journal of the Korean Society of Child Welfare
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• no.27
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• pp.37-68
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• 2008

Based on the assumption that client violence against social workers may impede the effectiveness of social work intervention, this study investigated the prevalence and negative effects of client violence among child protection workers. A national sample of 207 child protection workers participated to the study. The results showed that 62.8%(n＝130) of the respondents experienced violence by children's parents or other guardians in the year of 2007. This prevalence was similar level to that of other service fields. However, perception about client violence of the respondents was more serious than workers in other fields. Respondents who have experienced client violence showed emotional reactions such as angry, burnout, frustrated. This emotional reaction impacted more on woman respondents. This study further found that client violence had negative effects on such work-related variables as workers job satisfaction and intention to leave.

• Korean Journal of Social Welfare
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• v.65 no.4
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• pp.221-243
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• 2013

The purpose of the study was to investigate the effect of organizational and care worker factors on client violence occurring at nursing homes in Korea, and to provide an empirical basis on which to draw strategies for prevention and reduction of client violence. A survey was conducted on 253 care workers from 23 nursing homes located in 16 regions nationwide, and multiple regression models were analyzed to examine the effect of worker demographic variables, education and experience, work related characteristics, working conditions, and organizational risk management system on client violence. The respondents reported their experience of violence from the most frequent to the least in the order of physical, verbal, others, property damage, and sexual in nature; only half of their employers were implementing an organizational risk management system. In the regression analysis on client violence of all types combined, risk management procedures and supervisor leadership were found statistically signifiant. Based on these results, implications were discussed for agency efforts in improving risk management procedures and leadership training of supervisors.

• Journal of Digital Convergence
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• v.11 no.1
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• pp.1-11
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• 2013

This study attempt to explore how much characteristics of personal and institutional of staffs in shelter for teenage runaway influence to client's violence, and which factor of them are relative to client's violence. For this aims, we carried out a survey, survey subjects in shelter for teenage runaway participated in this research. T-test and variance analysis attempted to compare degree of violence experience of respondents by personal and institutional characteristics. According to result of analysis, age in the midst of personal characteristics is meaning difference and duty-time and type of shelter in the midst of institutional characteristics revealed meaning difference. Next, Multi-regression analysis tried to explore relative factor influencing on client's violence. The results, age in the midst of personal characteristics is relative with physical violence, duty-year in present institution is relative with etc harm. Also, duty-time per week of institutional characteristics is relative all with four type of violence. Type of shelter is relative with property harm, emotional violence and etc harm. Counseling time during duty is relative with physical violence. Above results provide basic data to find ways preventing client's violence to staffs in shelter for teenage runaway.

• Korean Journal of Social Welfare Studies
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• v.47 no.3
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• pp.113-138
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• 2016

This study aims to examine whether the relationship between client violence and turnover intentions is mediated by job stress among community mental health social workers. Data of a sample of 1,429 drawn from a study of nation-wide mental health promotion centers in 2013 was analyzed in order to verify both the direct and mediating effects between client violence, turnover intentions, and job stress. The study found that 67.2%(n=961) of the sample experienced client violences in the workplace. Furthermore, the experience of client violences had a direct effect on turnover intentions and job stress had a partially mediating effect on the relationship between client violence and turnover intentions. Based on the results, implications were discussed to reduce the extent of job stress of mental health social workers and to provide a safer work environment.

• Journal of the Korea Society of Computer and Information
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• v.16 no.5
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• pp.173-183
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• 2011

The purpose of this study is to suggest the policy implications through the analysis on the effects of social workers' negative reactions for client violence on burnout. Especially, This study is focused on identifying the moderating effects of demographic characteristics and institutional confrontations system. This study was carried out based on survey of social workers on social welfare facilities located in G metropolitan city and J province. The major findings can be summarized as follows. First, Social workers' negative reactions toward client violence affect on burnout significantly. Second, demographic characteristics and institutional confrontations system moderate the relationship between social workers' negative reactions toward client violence and their burnout. This study suggested some implications basing on the analytical results.

• 한국노년학
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• v.27 no.2
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• pp.285-298
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• 2007

The study examined the extent of violence and the relationship between violence and job stress experienced by 182 direct care workers and nurses in Daejeon nursing facilities. The CTS2 was used to interview each helping professions in order to examine the extent of client-perpetrated psychological aggression and physical assault. Major findings are as follows: (1) For the preceding 12-month period, 79.2% of workers reported at least one incidents of violence. But their job stress was low. (2) To the extent that psychological aggression and physical assault are related. 43.4% of participants reported both psychological and physical violence, 35.8% reported psychological violence, 0.6% reported physical violence only, and 20.2% reported neither psychological nor physical violence. (3) Stress from care/nursing task was significantly associated with violence, especially both psychological and physical violence. Greater, targeted efforts are needed to reduce the prevalence and consequences of workplace violence.

• Korean Journal of Adult Nursing
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• v.24 no.6
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• pp.607-614
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• 2012

Purpose: This is a descriptive research that reports incidents of workplace violence among care helpers. Methods: The subjects were 181 care helpers from elderly care facilities and domiciliary elderly welfare centers in Daejeon. Data were collected through self-administered questionnaires from July to November 2011. Subjects were asked to report incidents of violence within the previous six months. Data analysis included one-way ANOVA, and logistic regression analysis. Results: Forty-seven percent of care helpers reported verbal violence, 16% reported being physically threatened, more than 21 % reported sustaining a physical injury with 2% reporting severe physical injuries. Further, 18.8% of the care givers reported being sexually harassed by client. There were differences in reported workplace violence based on service types, service hours and whether there were policies about workplace violence. Conclusion: To prevent workplace violence for carehelpers, it is necessary to make a policy for preventing violence and develop a violence prevention program to meet service characteristics of facility-based and domiciliary care helpers.

• The Journal of the Korea Contents Association
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• v.19 no.1
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• pp.559-573
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• 2019

The purpose of this study is to investigate factors affecting turnover intentions of rehabilitation specialists by using data on the "improvement of labor conditions and human rights of rehabilitation Specialist" which was conducted both in 2016 and in 2017. The turnover intention of the rehabilitation specialists was analyzed with personal factors, job-related factors, and factors related with client violence, discrimination, and burnout. Among these factors, variables of wage satisfaction, job satisfaction, and client violence have statistically significant effect on the turnover intention of rehabilitation specialists. While the variables of wage satisfaction and job satisfaction are likely to decrease the turnover intention of rehabilitation specialists, the variable of client violence significantly increase the turnover intention of rehabilitation specialists. The results of this analysis implies that the labor conditions including salary, the work environment for the rehabilitation specialists, and client education should be improved and strengthened to decrease the turnover intention of the rehabilitation specialists.

• The Journal of the Korea Contents Association
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• v.21 no.10
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• pp.738-752
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• 2021

This study was to applied QIMS(Qualitative Interpretive Meta-Synthesis) which was newly introduced in the field of social science recently to explore the client violence experience and coping in the social workers in a new way and in depth. The integrated analysis of the results of qualitative individual studies published in Korea so far has resulted in abundant results with accumulated knowledge and synergistic understanding paths of existing research results, and the limitations of qualitative research have been overcome. Eight published papers from 2013 to 2020 were included in the final analysis, and a total of 85 social workers analyzed the statements. The newly important themes created through the process of reducing the scope of data and the repetition of theme extraction and integration were divided into four categories: (1) violence and pain that can not be removed, (2) duality experienced as a result of occupation, (3) continuous attempts to change, (4) manifestation of sense of duty and job meaning. Based on the results of the integrated themes derived from this study, this study aims to present practical and policy alternatives to the prevention and coping of client violence experienced by social workers in various social welfare practice fields.