• Title/Summary/Keyword: Client Satisfaction

Search Result 168, Processing Time 0.029 seconds

A Study on the Directions for Development of the On-Line Shopping Mall Designs Reflecting the Progress of Personalization and Consumers' Expectations (e-쇼핑몰 디자인 개발을 위한 고객 맞춤화 전략의 실행수준과 소비자 기대수준의 현황 분석)

  • Kim Gyo-Wan;Hong Su-Jung
    • The Journal of the Korea Contents Association
    • /
    • v.6 no.9
    • /
    • pp.132-140
    • /
    • 2006
  • As a competition of the internet shopping mall is getting worse, the manager of the internet shopping mall has to know about the internet shoppers. To know about the internet shoppers is an important and difficult task. Accordingly, this paper is designed to take a look at the direction and the patterns of the development of new products as well as changes in the needs of clients in the concepts of client-satisfaction administration executed in the administration of enterprises. In order to outlive from these economic situation and struggle for existence, we are in need of detailed strategies and service for only a customer, and differential goods from other items. The purpose of this study was to review the gap between the progress of individualization and consumrirs' expectations on the Internet shopping malls centering around the apparel shopping malls - which are most obliged to satisfy the consumers who are extremely individualized - and thereupon, explore the directions for development of on-line shopping mall designs.

  • PDF

Design and Implementation of a Mobile Framework for Efficient Inventory Management of Refrigerated Warehouses (효율적인 냉동창고 재고관리를 위한 모바일 프레임워크의 설계 및 구현)

  • Ban, ChaeHoon;Kim, DongHyun
    • Journal of the Korea Institute of Information and Communication Engineering
    • /
    • v.17 no.2
    • /
    • pp.341-346
    • /
    • 2013
  • Refrigerated warehouse inventory management program which manages the logistics of shipping&receiving and inventory quickly and accurately is a costly and labor-intensive maintenance because it is operated in the legacy system on a closed client-server environment. There are no services available for consignees who are the consumers of refrigerated warehouses except fax or phone for orders which makes the business process inefficient and creates many problems such as error and inaccuracy. In this paper, we design and implement a mobile framework with a legacy system supporting various services to the consignees for solving problems of outdated legacy systems and no services to use. The system supports promptness and accuracy which give the users improved satisfaction by providing orders and queries of inventory for the consignees on mobile devices.

Clinical Dental Hygienists' Experience of the Prevention Based Incremental Oral Health Care: Applying Focus Group Interviews

  • Bae, Soo-Myoung;Lee, Hyo-Jin;Shin, Bo-Mi
    • Journal of dental hygiene science
    • /
    • v.20 no.2
    • /
    • pp.107-117
    • /
    • 2020
  • Background: In this study, we tried to comprehensively explore clinical dental hygienist's experience of a prevention-based incremental oral health care program, which was pilot-operated by dental clinics, define prevention-based incremental oral health care as experienced in the field, and identify factors to be considered. Methods: This study conducted a focus group interview with five dental hygienists who participated in an ongoing oral management pilot project in 2016. The interview was conducted by a researcher, and the co-research team attended as progress assistants and recorded characteristics of the participants, main dictations, and non-verbal characteristics. All interviews were recorded and underwent thematic analysis to examine the questions of the study as the main axis. Results: As a result of the study, 65 meaningful statements were extracted by code, integrated into 24 sub-categories, and structured into 11 categories. Finally, four keywords were drawn: characteristics, facilitating factors, conflicting factors, and improvement measures for prevention-based incremental oral health care. Regarding prevention-based incremental oral health care in dental clinics, dental hygienists were highly aware of the physical and mental burdens of personalized treatment and education for each individual. They were responsible for the patient and for facilitating changes in the behavior of the client, leading to professional satisfaction. The dental team's cooperation and supportive attitude were found essential to continue oral health care in the dental clinic. Conclusion: Through dental team-based treatment philosophy sharing and collaboration, it is possible to provide prevention-based incremental oral health care in dental clinics. In future, it is necessary to develop a system for establishing a sustainable preventative management system for public health promotion.

Menu Analysis of the National School Lunch Program : The Comparisons of the Frequency of Menu with the Students' Food Preferences (학교급식 식단 분석 : 초등학교 급식식단의 음식제공빈도와 학생의 음식기호도 비교 연구)

  • Im, Gyeong-Suk;Lee, Tae-Yeong
    • Journal of the Korean Dietetic Association
    • /
    • v.4 no.2
    • /
    • pp.188-199
    • /
    • 1998
  • The menu planning is closely tied to the acceptability of the food and the satisfaction of the food service system to its client, therefore national school lunch program(NSLP) menu should consider the food preferences of the students. To provide appropriate information and guidelines about desirable NSLP menu planning, the comparison between the frequency of NSLP menus and food preferences of the students was performed, NSLP menus with cooking method of 776 meals were collected from 10 elementary NSLP schools in Seoul and Kyunggi province, and food preference data was surveyed with 1618 elementary school students from 4 NSLP schools in Korea in 1995. According to the cooking methods, NSLP menus served Kimchi(98.3%), rice(71.4%) and soup(71.1%) frequently. Based on the food groups, NSLP menus served vegetables most frequently(188%), followed by grains(101.4%), milk(100%), meat(57.3%), fruits(50.3%), and so on. By Spearman Rank Correlations analysis, the serving frequencies of vegetable side dishes(r=.33, p=.05) were positively correlated with the students' preference score. According to the cooking method, the serving frequencies of steamed dishes(r=1.0, p=.00), salads(r=1.0, p=.00), Kimchi(r=.85, p=.01) and rice one-dish meal(r=.80, p=.10) were positively correlated with the students' preference score. However, the serving frequencies of the main dishes(r=.13, p=.57) and soup group(r=.15, p=.57) were not significantly correlated with the students' preference score. Even though the serving frequency of fruit were negatively correlated with the students' preference score(r= -.80, p=.10). These results indicated that the NSLP menu planned the vegetable side dishes in accordance with the students' food preferences, but it planned the main dish, soup group, and meat side dish group discordantly. Therefore further efforts are needed to involve the preferred cooking methods for increasing the food acceptability. It could be used for the basic guidelines for menu planning of NSLP, and for the future improvement of NSLP in Korea.

  • PDF

An Analysis of Constructability and Economic Efficiency for Pipe Work using Insert & Coupling Joint Method (일체형 삽입식 신속 연결구를 이용한 건축 배관 연결 공법의 시공성 및 경제성 분석)

  • Kim Tae-Hoon;Kim Dae-Won;Suk Sung-Joon;Park Chul;Lee Jun-Seo;Kang Kyung-In
    • Proceedings of the Korean Institute of Building Construction Conference
    • /
    • 2006.05a
    • /
    • pp.189-194
    • /
    • 2006
  • The internal construction industry is not situation of cost reduction based on low wages anymore by the increase in wages as insufficient supply of stilled workers. Recently remodeling constructions that only need to change facilities as to stay the existing structures are on the increase. Now the method of piping facility used to remodeling construction needs stilled workers, large work space and a variety of tools. These complex construction process have a difficulty of high-quality and economical construction. In addition it have the hish incidence of warranty and a problem of cost increase as a commitment of manpower by warranty repair. In order to solve these problems it is necessary for appropriate new technology to the internal construction environment. Piping fittings by Insert & Coupling Joint is a method that unskilled workers can be easily constructed though one touch set up and it is convenient to maintain for repair work of piping facility. This technology show the effect of 3 percentages labor cost reduction as compared with piping fittings by press joint on apartment 500 households. Therefore this technology is supposed that attain a cost reduction though the technical and economical construction and a client satisfaction though the high-quality construction on the present construction market.

  • PDF

A Study on Wrapping of Legacy System using a Transaction Adaptor Component (트랜잭션 어댑터 컴포넌트를 이용한 레거시 시스템의 랩핑에 관한 연구)

  • Hwang, Sun-Myung;Kim, Sang-Young;Kim, Jung-Ah;Jin, Young-Tak
    • The KIPS Transactions:PartD
    • /
    • v.11D no.3
    • /
    • pp.605-616
    • /
    • 2004
  • The purpose of CBSD(Component Based Software Development) if to develop software using a reuse component and components assembly. The reused components have to be adapter for satisfaction of requirement specification. This paper represents a component adaption method which reuse previously developed component or legacy system, using an adaptation component called by TA(Transaction Adaptor). The adaptation using TA transmits XML data that is translated into stream type, from a client to on host system. And we introduce RS(Rule Server) which gets some Information from XML data for application program development. Through the Interaction of TA and RS, we can improve effectiveness of component development and maintenance and we can reuse legacy system.

Analysis on Political Distrust of Governmental Agencies (정부기관의 정치 불신에 관한 실태분석)

  • Kim, Yong-Chul
    • Journal of Digital Convergence
    • /
    • v.13 no.9
    • /
    • pp.21-28
    • /
    • 2015
  • This study shows what the political distrust of three nations was preserved among US, Japan, and South Korea in 2008. According to the World Value Survey research, the political distrust of three nations was reached over 70% when on the basis of national people's consciousness in 2008. Especially in the case of South Korea, the percentage of extreme distrust was the highest compared to the other countries. The reason why South Korea could not manage the nation people's political voice to the government and National Assembly. So consequently political complaining behavior channel should be erected more in the political mechanism. And Korean political parties could not manage the social development and national consolidation. Moreover, attacted the negative effects to society. Political distrust is the worst obstacle in democracy that it will be needed the national consensus to amend it.

Fake GPS Detection for the Online Game Service on Server-Side (모의 위치 서비스를 이용한 온라인 게임 악용 탐지 방안)

  • Han, Jaehyeok;Lee, Sangjin
    • Journal of the Korea Institute of Information Security & Cryptology
    • /
    • v.27 no.5
    • /
    • pp.1069-1076
    • /
    • 2017
  • Recently $Pok\acute{e}mon$ GO implements an online game with location-based real time augmented reality on mobile. The correct play of this game should be based on collecting the $Pok\acute{e}mon$ that appears as the user moves around by foot, but as the popularity increases, it appears an abuse to play easily. Many people have used an application that provides a mock location service such as Fake GPS, and these applications can be judged to be cheating in online games because they can play games in the house without moving. Detection of such cheating from a client point of view (mobile device) can consume a large amount of resources, which can reduce the speed of the game. It is difficult for developers to apply detection methods that negatively affect game usage and user's satisfaction. Therefore, in this paper, we propose a method to detect users abusing mock location service in online game by route analysis using GPS location record from the server point of view.

Performance Evaluation of Personalized Textile Sensibility Design Recommendation System based on the Client-Server Model (클라이언트-서버 모델 기반의 개인화 텍스타일 감성 디자인 추천 시스템의 성능 평가)

  • Jung Kyung-Yong;Kim Jong-Hun;Na Young-Joo;Lee Jung-Hyun
    • Journal of KIISE:Computing Practices and Letters
    • /
    • v.11 no.2
    • /
    • pp.112-123
    • /
    • 2005
  • The latest E-commerce sites provide personalized services to maximize user satisfaction for Internet user The collaborative filtering is an algorithm for personalized item real-time recommendation. Various supplementary methods are provided for improving the accuracy of prediction and performance. It is important to consider these two things simultaneously to implement a useful recommendation system. However, established studies on collaborative filtering technique deal only with the matter of accuracy improvement and overlook the matter of performance. This study considers representative attribute-neighborhood, recommendation textile set, and similarity grouping that are expected to improve performance to the recommendation agent system. Ultimately, this paper suggests empirical applications to verify the adequacy and the validity on this system with the development of Fashion Design Recommendation Agent System (FDRAS ).

A Study on COVID-19 and Changes in Life (COVID-19와 삶의 변화에 관한 연구)

  • Bae, Na-Rae
    • Journal of the Korea Convergence Society
    • /
    • v.12 no.12
    • /
    • pp.281-286
    • /
    • 2021
  • This study is a basic study on COVID-19 and human quality of life. The purpose of the study is to reveal what changes are made in people's lives after a disaster and to provide basic data for crisis intervention research to effectively improve life satisfaction after a disaster to all subjects living in this era. As a result of the study, changes in life before and after COVID-19 differed depending on the subject. COVID-19 is certainly a major disaster for our society. In order to wisely cope with such a disaster situation, it can be said that a crisis intervention program is urgently needed. It can be said that a program is required to immediately focus on the crisis situation according to the target and evaluate the current difficulties to understand the client's response to the situation and relieve their feelings such as anger and anxiety.