• 한국식생활문화학회지
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• 제23권2호
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• pp.152-162
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• 2008

The objectives of this study were to: a) examine foreign customers’ satisfaction and expectations for the food and service attributes of Korean restaurants located in the U.S., b) measure the gap between the satisfaction and expectations for food and service attributes, c) analyze through IPA analysis the crucial attributes needing improvement in order to minimize the discrepancy between customers’ expectations and performance, and d) analyze the effects of factors related to the food and service attributes on overall customer satisfaction in regard to Korean restaurant selection. A total of 255 American customers who had visited four Korean restaurants located within metropolitan and rural areas of the U.S. were surveyed for this study. Statistical analyses, including t-tests, factor analysis, and multiple regression, were performed using the SPSS statistical package (12.0). The American customers’ overall satisfaction of the food and services offered by the Korean restaurants was relatively high, with the exception of tangible service attributes such as comfortable chairs, restroom cleanliness, and restaurant interior. The urban foreign customers, however, were dissatisfied with the use of healthful ingredients in Korean food, because their expectation level toward this aspect exceeded their satisfaction level. In terms of Korean restaurant selection, tangible services related to the restaurant facilities were identified as the critical factor having an effect on American customer satisfaction.

• 한국조경학회지
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• 제45권6호
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• pp.137-148
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• 2017

본 연구는 바람직한 도시재생 방안으로서 지역 주민의 의견을 수렴 분석하고, 골목환경의 개선방안을 제시하고자 대구광역시 비산 2 3동 골목정원 조성지역의 주민을 대상으로 설문조사를 실시하였다. 연구결과를 살펴보면, 골목정원 구성요소의 중요도 및 만족도 분석에서는 '조명시설 설치', '하수 및 쓰레기 처리', 'CCTV 설치' 등 안전하고 청결한 환경과 관련된 항목들이 높은 중요도 값을 가지며, '조명시설 설치', '초화류의 양', '초화류의 종류' 등 주거환경 개선사업의 시행과 골목정원 조성으로 개선된 항목들의 만족도가 높은 것으로 분석되었다. IPA 분석결과, '빈집 정비', '벤치, 파고라 등 휴게시설', '주민교류 공간', '공용주차장' 등의 항목들이 중요도는 높지만 만족도가 낮아 중점개선이 필요한 항목으로 나타났다. 다음으로 요인분석을 통해서 골목정원 구성요소들이 '안전 및 청결성', '녹음성', '미관정비', '교류 및 편의시설' 등 4개 요인으로 유형화되었다. 이를 토대로 4개 요인이 전체 만족도에 미치는 영향을 회귀분석한 결과, 4개의 요인 모두 전체 만족도에 유의미한 영향력을 가지며, '미관정비'와 '안전 및 청결성'이 각각 0.274, 0.235로 영향력이 큰 것으로 나타났다. 따라서 골목환경 개선을 위해서는 주민교류 공간 및 휴게시설 설치가 우선적으로 필요할 것으로 판단된다. 또한, 골목환경의 전체 만족도를 높이기 위해 조형물 설치, 벽화 그리기 등과 같은 활동에 주민 참여를 유도하고, 안전벨, 범죄예방, 환경설계 등의 도입과 골목미화 활동이 필요할 것으로 사료된다.

• 한국조경학회지
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• 제44권1호
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• pp.1-15
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• 2016

본 연구는 도시하천 수변공간의 이용자를 대상으로 실증분석을 통해 수변공간의 개선방안을 제시하고자 대구광역시 신천 수변공간에서 현장조사 및 설문조사를 실시하였다. 이를 바탕으로 수변공간을 이용하는 목적에 따라 환경요소의 중요도와 만족도를 조사하고 최종적으로 ISA 분석을 통해 개선방안을 제시하였다. 연구결과를 살펴보면, 먼저 운동 목적으로 수변공간을 이용하는 경우 '자전거 도로와 산책로의 구분'이 중요도가 가장 높고, '자판기, 화장실, 음수대등 편의시설'에 관한 항목의 만족도가 가장 낮은 것으로 조사되었다. 여가 및 휴식 목적일 경우 '나무그늘'이 중요도가 가장 높고, '전시회 등의 이벤트 여부'의 만족도가 가장 낮은 것으로 분석되었다. 다음으로 ISA 분석 결과, 운동 목적과 여가 및 휴식 목적으로 이용할 때 '자판기, 화장실, 음수 등의 편의시설', '수질 및 공간의 깨끗함', '수질관리' 등의 항목에서 중요도는 높지만 만족도가 낮은 것으로 분석되어 우선적으로 개선이 필요한 것으로 분석되었다. 다음으로 운동 목적에 따른 중점개선이 필요한 항목은 '나무그늘', '벤치, 파고라 등 휴게시설', '자전거 도로 및 산책로의 폭', '자전거 도로와 산책로의 구분'으로 나타났으며, 여가 및 휴식 목적의 경우 '조명시설'로 분석되었다. 이상의 중점개선이 필요한 항목을 중심으로 하천정비 사업을 시행할 경우 효율적인 재원투입 및 투자가 이루어질 수 있을 것으로 판단된다.

• 산경연구논집
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• 제8권7호
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• pp.71-81
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• 2017

Purpose - The purpose of this study is to investigate the relationship between customer trust and intention to return to the traditional market by using empirical analysis. Research design, data, and methodology - For the empirical analysis of this study, questionnaires were conducted for adults and over 20s. A total of 200 questionnaires were distributed to consumers with experience in traditional markets, and 163 of them were used for empirical analysis. In order to analyze the relationship between customer trust and return visit intention by consumers visiting the traditional market, variables were selected through 10 constructive concepts and revised based on previous studies. The SPSS for win 18.0 was used for data analysis. Results - In order to clarify the relationship between consumer's visit to traditional market and customer's trust, it was found that the tolerance values of both the visiting factors and the consumers' perceptions of traditional markets were higher than .01. In the relationship between visitor's visit to traditional market and customer's trust, price was positively related to customer trust at 0.1% level. Image, product quality and freshness of traditional market were 5% Positive effects were found. These results show that consumers who visit traditional markets gain customer's trust in price, image, product quality and reliability of traditional market. Conclusions - In this study, the results of this study are as follows: First, the effect of customer trust on customer satisfaction is affected by the image (emotion) consumers feel about traditional market, the trust level about the price of goods offered by the market, The confidence level of freshness, the reliability of consumers' connection with the local economy, the consumer's traditional marketplace, and the level of awareness of the service (kindness) of the variables on the independent variables. As a result of the analysis, it was found that among the influence variables of customer trust used in this study, consumers had a high level of confidence about the price of commodities offered by the market, quality of goods, and freshness, The same relationship, market environment such as hygiene or cleanliness, connection with a local economy, service (kindness) of traditional market did not affect consumers' trust in traditional markets.

• 대한안전경영과학회지
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• 제25권2호
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• pp.17-28
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• 2023

This study aimed to verify the validity of the evaluation items and weight determination of the indoor environmental safety area, which has the most frequent accidents, among the safety certification evaluations of educational facilities by the Ministry of Education of the Republic of Korea, which has been conducted since May 2021. As a preceding study, the evaluation items of the school safety evaluation checklist being implemented in the US state of Vermont were compared, and the causes of accidents judged by teachers in the accident experiences written by 200 Korean teachers were compared with the safety certification evaluation items belonged to the Ministry of Education. In addition, research literature using the AHP analysis technique on safety risks of elementary and secondary schools in China and safety evaluation index study cases of 539 elementary school children in Indonesia were analyzed. Through these preceding studies, measures to add and adjust evaluation items were derived and the validity and importance rankings of evaluation items were calculated through AHP questionnaires to teachers and safety experts. In addition, a survey was conducted on 104 ordinary people to verify the results of expert analysis. As a result of expert AHP analysis, 'safety education and disaster response training (.396)' was the highest priority for the relative importance of the first layer, followed by 'safety measures (.387)' and 'building materials'. Safety (.216)' was found to be the highest priority. In the overall importance ranking of the 13 second-tier screening items, safety accident prevention education had the highest priority and disaster preparedness training ranked second, proving that the Ministry of Education's review weight was underestimated. In addition, slip and collision accident countermeasures, which were not in the existing Ministry of Education review items, ranked 4th, laboratory practice room safety measures ranked 6th, and sanitation, cleanliness, hazardous substance management, and cafeteria/cooking room safety measures ranked 9th, indicating a significant level of importance. Referring to the importance ranking, which is the result of this study, it is suggested that it is necessary to review the weight of each review item again.

• 한국환경복원기술학회지
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• 제6권6호
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• pp.1-13
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• 2003

This study aims at conducting an awareness survey of three parties, namely, citizens, government officials, and developers for improvement of urban landscape and, based on the survey result, to suggest a direction to develop a landscape plan for improvement of urban landscape of Yong-in city in the future. The summary of this study is as follows. First, in case of Yong-in, the main drivers of forest landscape destruction were "residential complexes developed for apartment buildings" and "golf courses", the driver of river landscape damage was "the status of cleanliness of riverside and poor facilities", the driver of roadside landscape damage was "construction sites" that completely eliminate original natural landscape in both citizen and government official groups. When granting development-related approvals in the future, appropriate actions should be prepared such as developing a landscape management guideline or including a landscape plan in advance to assure plans and designs fully reflecting landscape. Second, citizens' commitment to participate in urban landscape creation and improvement was rated high at even willing to tolerate regulations including restriction of property rights. In the future, landscape improvement programs allowing resident participation should be developed proactively. The roles of government officials include preparing various criteria at a city level and convincing and guiding citizens to initiate landscape improvement project together with citizens and developers through proactive efforts by government officials. Third, the role of developers would be to realize development projects conserving local environment and/or harmonizing with local natural environment before preparing a development plan or launching construction rather than offering various considerations after executing development projects.

• 농촌계획
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• 제21권2호
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• pp.163-175
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• 2015

This study aimed to analyze factors of importance and performance picked by customers of Bibijeong, a farm restaurant operated by the local community of Wanju-gun. Major points include: Recognition paths mostly were word of mouth and mass media, types of visit were in the company of friends, family members or work colleagues, and purposes of visit included consumption of meal and identifying features of the restaurant. Secondly, factor analysis showed that level of facility, atmosphere/cleanness, diversity of menu, employees, ingredients and network. The Cronbach Alpha coefficient was +0.6. Thirdly, average of importance of factors was 3.861 while average performance was 3.429. IPA analysis showed that employee(communication, customer contact) in the first quadrant proved the need for fast improvement through training. Atmosphere/cleanness (interior atmosphere, table clean, kitchen cleanliness, clean dishes, interion design) and employee(proficiency, menu recognition), foodstuff(freshness, origin, safety) in the second quadrant showed that the marketing strategy of improvement as well as maintaining current status is needed, including regular training and hygiene inspection. The third quadrant contains facilities(disability, baby, fire protection) and food menu(food packing, various menu, creative menu, menu description), network(village economic links), which showed the need for gradual improvement. The forth quadrant contains network(sights's near contains. The results so far can be summed into the statement that overcoming the basic functionality of providing meals and linking the restaurant with local attractions and local economy would be need, as well as building up the image of unique farm restaurant with local features, so that Bibijeong can serve as the centerpiece of community and foundation of exchange with other areas.

• 한국식생활문화학회지
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• 제27권3호
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• pp.261-273
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• 2012

To find an efficient solution for the globalization of Korean food in Brazil, we conducted a survey about the satisfaction of Brazilian natives who had visited a Korean restaurant, and possible suggestions for improvement. We also conducted indepth interviews with 13 owners of Korean restaurants in Seo Paulo, Brazil, about their plans to improve Korean food to be more appealing to the Brazilian palate. Our research shows that Korean restaurants had a below average reputation for employee kindness, menu taste and variety, interior, mood, and accessibility. As a result of the survey, we found that Korean restaurants were considered in general to be below average. The survey also showed that the higher the level of a person's economic standing, the less satisfaction they had with Korean food restaurants. We also found that the most common pieces of advice that Brazilian women had regarding Korean restaurants were to offer more variety in the menu, maintain a cleaner restaurant, and to actively engage in public relations. The general concerns of everyone surveyed focused on cleanliness and public relations of the restaurant. However, food-related people focused more on the taste and quality of the food. Sao Paulo is currently the most well-developed economic center in South America, so the world's food service industry is pushed to the front of its ongoing development. For Korean food to make inroads into Brazil, Korean restaurants need to change the niche that they occupy. First-generation family businesses and second-generation specialized family businesses coexist in that city. So first of all, to localize the Korean food for Brazilian tastes, a menu system that will easily allow natives to access Korean food must be established. And second of all, it must support the total food culture by improving distribution, sanitation management, and marketing methods that can get the natives to like Korean food ingredients.

• 한국콘텐츠학회논문지
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• 제12권7호
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• pp.346-357
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• 2012

본 연구는 Kano모델을 활용하여 커피전문점의 다양한 품질요인들의 속성을 소비자의 관점에서 분류하였다. 또한, 각 품질요인들이 고객만족 또는 고객불만족에 미치는 상대적 영향력을 분석하기 위해 만족계수와 불만족계수를 산출하였다. 아울러, Kano모델의 한계점을 보완하고 품질요소들에 대한 커피전문점의 품질개선 여지를 파악하기 위해 잠재적 고객만족개선지수(PCSI Index)를 제시하였다. 분석결과, 매력적 품질요소에는 저렴한 가격, 실내인테리어의 고급스러움, 테이블과 의자의 편안함, 무선인터넷 사용의 편리성이 포함되는 것으로 나타났다. 한편, 일원적 품질요소로는 매장의 청결 및 위생, 가격 대비 품질인 것으로 나타났다. 잠재적 고객만족개선지수(PCSI Index)를 산출하기 위해 카페베네와 스타벅스의 만족도를 분석한 결과, 저렴한 가격, 가격 대비 품질 등에서 고객만족 개선 여지가 높은 것으로 나타났다. 본 연구결과는 커피전문점 경영에 있어서 고객만족과 향후 경쟁력 확보를 위해 우선적으로 관심을 두고 개선해야 할 품질요소가 무엇인지에 대한 시사점을 제공해 준다는 점에서 의의를 찾을 수 있다.

• 한국재료학회지
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• 제8권12호
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• pp.1176-1181
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• 1998

VIM에 의해 제조된 0.55wt.% C-1.68wt.% Mn강을 사용하여 고주파 유도경화 베어링강의 특성을 조사하였다. 시편의 청정도는 DIN 50602에 의한 K4값이 6.41로 측정되어 높게 나타났다. 고주파 유도경화된 시편은 약 2.7mm의 유효경화층 깊이를 가진 표면경화층이 형성되었으며 불균질한 submicron크기의 lath 마르텐사이트가 표면경화층에 형성되었다. 회전접촉 피로 시험은 최대 헤르쯔 응력 492 kgmm$^{-2}$ 을 가하며 탄성유체 윤활조건에서 실시되었다. 회전접촉 피로시험 후 시편의 궤도면 직하에서 측정된 미소경도는 유도경화한 경우에 비해 표면직하 약 $500\mu\textrm{m}$ 깊이까지 증가하였다. 그 경도증가량의 최대치를 나타내는 위치는 표면에서부터 약 100$\mu\textrm{m}$ 깊이로 밝혀졌으며 백색부식영역 (white etching area)을 나타내었다 회전접촉 피로시험 후 시편의 궤도면 직하, 이 백색 부식영역에서 균열이 생성되고 전파하였다.