• 융합경영연구
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• 제8권4호
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• pp.27-35
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• 2020

Purpose - This study is aiming to understand the critical role of employees' organizational citizenship behavior in evaluation of employee service quality. This paper examined what emotional intelligence and empowerment affect to their organizational citizenship behavior and service quality. Research design - Data were collected by questionnaires through specialized hospital services. Survey was conducted on patients who have been treated at a spine specialized hospital. Results - Emotional intelligence and empowerment have direct effects on organizational citizenship. Service quality is a function of organizational citizenship. The results showed that emotional and motivated capabilities of individuals influenced organizational citizenship behavior. Managerially, this study contributes to the understanding of the role of organizational citizenship behavior in service sector. Conclusions - The relationship between service quality and organizational citizenship behavior and also examined the effect of combination of creative and voluntary behavioral attributes such as emotional intelligence and psychological empowerment have on voluntary organizational citizenship behavior. The results showed that in order to induce organizational citizenship behavior, emotional intelligence should be facilitated and empowerment enlarged.

• 한국지역지리학회지
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• 제22권3호
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• pp.714-729
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• 2016

근대 이후 국민국가의 출현으로 국가 시민성이 강조되어 온 것이 사실이다. 그러나 최근 세계화의 물결 속에서 경계화된 영역을 통해 담보되고 공고히 되는 국가 시민성의 영향력은 갈수록 줄어들고 있다. 세계화는 한 국가의 시민들로 하여금 밖으로는 지구촌 사회에 걸맞는 글로벌 시민성을, 안으로는 다문화 사회에 적합한 문화적 시민성을 요구하고 있다. 이러한 경향은 시민성에 대한 지리적 초점이 정치적 영역에서 점차 사회적 문화적 영역으로 이동 확장하고 있음을 보여주는 것이다. 뿐만 아니라 개인의 일상적인 측면 역시 강조되면서, 시민성은 서구적 관점에서 표준화된 개인에서 젠더, 연령, 계층, 민족 등의 사회적 차이에 근거한 비서구적 관점, 즉 미시적인 일상적 공간에서의 포섭과 배제로 확장되고 있다. 이처럼 개인의 충성과 의무를 강조하는 국가 시민성 일변도에서 벗어나 개인의 권리와 차이를 강조하는 문화적 시민성과 일상적 시민성이라는 새로운 시민성의 공간이 도래하고 있는 것이다. 이는 한 국가가 공통적인 국가 시민성을 구축해야 하는 과제와 함께, 개인 또는 시민의 다양성 역시 인정해야 하는 도전에 직면하고 있음을 말해 준다.

• Journal of Korea Trade
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• 제27권4호
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• pp.19-44
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• 2023

Purpose - This study examines the relationships between leader-member exchange (LMX), perceived fit, organization-based self-esteem (OBSE), corporate citizenship, work engagement, and employees' negative word-of-mouth (NWOM). In particular, it analyzes the effect of the interaction between LMX and corporate citizenship on OBSE, and the effect of the interaction between perceived fit and corporate citizenship on OBSE. Finally, this study analyzes moderated mediation by legal/ethical citizenship and philanthropic citizenship, and work engagement in the LMX-NWOM relationship and the perceived fit-NWOM relationship, respectively. Design/methodology - The research data were collected through a questionnaire from 293 employees working at 117 restaurant companies in Korea. Findings - The results were as follows. First, both LMX and perceived fit were negatively related to employees' NWOM. Second, both LMX and perceived fit were positively related to OBSE. Third, OBSE was negatively related to employees' NWOM. Fourth, legal/ethical citizenship and philanthropic citizenship were found to attenuate the positive (+) relationship between perceived fit and OBSE, respectively. Fifth, it was found that work engagement weakened the negative (-) relationship between OBSE and NWOM. Finally, OBSE was found to have a partial mediating effect moderated by corporate citizenship (legal/ethical citizenship and philanthropic citizenship) and work engagement in the relationship between perceived fit and NWOM. Originality/value - This study makes a theoretical contribution by expanding the mechanisms associated with LMX and NWOM by revealing the mediating effect of OBSE in their relationship. Additionally, this study makes a theoretical contribution in that it demonstrates the importance of enhancing legal and ethical citizenship and philanthropic citizenship by revealing the moderating effect of corporate citizenship in the relationship between perceived fit and OBSEE. Finally, it makes a theoretical contribution by suggesting that the interaction between work engagement and OBSE is important in reducing employees' NWOM by revealing the moderating effect of work engagement.

• 디지털융복합연구
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• 제19권12호
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• pp.91-102
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• 2021

본 연구는 디지털 시민성 교수학습모형을 적용한 중학교 과학수업이 중학생의 디지털 시민성과 공감에 미치는 효과를 살펴보았다. 이를 위하여 경기도 소재 중학교 3학년 2개 반을 선정하여 실험집단(28명)에는 디지털 시민성 교수학습모형을 적용한 과학수업을 실시하였으며, 통제집단(28명)에는 일반적인 강의식 수업을 실시하였다. 본 연구의 효과 검증을 위해 사용한 측정 도구는 디지털 시민성척도와 공감척도이며, 수집한 자료는 독립표본 t검증과 공분산분석을 실시하였다. 연구결과, 과학수업에 디지털 시민성 교수학습모형을 적용한 실험집단의 디지털 시민성과 공감점수가 통제집단보다 통계적으로 높게 나타났다. 이를 통해 디지털 시민성 교수학습모형을 적용한 과학수업이 중학생의 디지털 시민성 함양과 함께 공감 증진에 효과적임을 확인할 수 있었다. 따라서 다른 학교급과 타 교과목에 디지털 시민성 교수학습모형을 적용한 후속연구를 시행한 후 그 효과를 살펴볼 필요가 있다.

• 아동학회지
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• 제34권5호
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• pp.115-126
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• 2013

The purpose of this study was to investigate the relationship between self-differentiation and covert narcissism with organization citizenship behavior on the part of teachers in childcare centers. The subjects consisted of 522 teachers who worked in childcare centers in Daegu and Gyeongbuk Province. The data collected were analyzed by means of Pearson's correlation, and hierarchical regression, using SPSS Win 19.0. The results were as follows. (1) Self-differentiation was positively associated with organization citizenship behavior. However when covert narcissism was operating as control, self-differentiation was not associated with organization citizenship behavior. (2) Covert narcissism was negatively associated with organization citizenship behavior. (3) Between both covert narcissism and self-differentiation, only covert narcissism was associated with organization citizenship behavior. (4) There were observable interactional effects between self-differentiation and covert narcissism to organization citizenship behavior.

• 한국지구과학회지
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• 제44권4호
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• pp.342-358
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• 2023

The purpose of this study was to investigate preservice teachers' understanding of democratic citizenship. This study utilized the democratic citizenship frame to assess 17 participants' comprehension of this concept. The researcher designed a method course where participants in groups analyzed science activities to identify democratic citizenship components. Through the analysis of two science activities-one on energy and the other on climate change-and the development of science panels addressing various global issues, preservice teachers' understanding of democratic citizenship was enhanced. Preservice teachers showed a good understanding of critical thinking, communication and collaboration, and STS (science, technology, and society); and the most enhanced understanding of empathy, which was the least perceived in pre-survey, component of democratic citizenship. The democratic citizenship frame proved to be a valuable tool for teaching and learning this topic, particularly when applied to socioscientific issues in the classroom. More research-based revisions of the science curriculum are necessary, and more systematic practices with reflections are essential in teacher education.

• 대순사상논총
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• 제23권
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• pp.345-383
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• 2014

This article intends to examine the value of the world citizenship in the perspective from the root meaning that is stressed as the behavior style of Daesoon thoughts in relation with 'desirable attitude of life in education of morality. Traditional root meaning of Daesoon thoughts turned out to be proper moral behavior principle such as Yin Yang harmonious virtue, God Humane keeping unity, and conviviality with regrets settlement. Such three principles of Daesoon Thoughts show the characteristic of global code such as respect of life, solidarity unity, and tolerant trust. To revise the phenomenon of duality, and to realize the human awakening in radically changing reality, we need to cultivate world citizenship based on the root meaning of Daesoon thoughts. Daesoon thoughts covering the East and the West, especially the key features of religion, can cultivate the world view of citizenship in the era of plural society based on folk beliefs toward Gucheon Sangje faith as the essence of the multiplism. The world citizenship of human society is necessary to unite the world in the unified construction cooperative spirits. All beings need to be away from antagonistic confrontation with the practice of mutual conviviality. The diameter of acquired joining world citizenship can have the opportunity to realize of Gucheon Sangje's Heaven and earth construction. The root meaning of Daesoon thoughts can contribute to moral practicality with world citizenship by practice of heavenly truth and human truth. First, cultivating heavenly truth by means of insight can develope the profound world citizenship. Secondly, the solidarity of the public and private can cultivate public citizenship. Thirdly, in the crisis of the mankind, this awakening conviviality can be foundation for world citizenship of public communication. Fourthly, the spirit that would not deceive ownself can be contributed to cultivating the world citizenship by means of the process of internalizing Daesoon thoughts. Nowadays in the plural society demanding world citizenship, the public citizenship can deepen the spirit of respect of life, solidarity unity, and tolerant trust in the process of world citizenship cultivation. In the future, the world citizenship can be deepen the alternative of practice in the continuous cultivation of world citizenship. In this process, we can form the culture of coexistence which can contribute to human society as well as korean society by developing the value of living together happiness through the guide of this phonesis.

• 한국지역지리학회지
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• 제21권3호
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• pp.618-630
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• 2015

이 연구는 글로컬 시대에 요구되는 시민성을 찾고, 이것이 지리교육에 주는 함의를 도출한 것이다. 근대 이후 국민국가의 출현으로 시민성은 국가가 영역 내의 구성원에게 부여하는 권리와 의무로 정의되었다. 물론 현재도 국가가 법적인 시민성을 부여하지만, 점점 시민으로서의 정체성은 그 상하위 스케일인 글로벌과 로컬로부터 획득되는 것으로 인식된다. 그리하여, 시민성은 국가의 경계에 의해 규정되기 보다는 다른 사람 및 장소와의 연결 또는 네트워크에 의해 구성되는 것으로, 그리고 공간은 분절적 공간이 아니라 관계적 공간으로 인식된다. 따라서 시민성은 다차원적이고, 유동적이고, 초국적이며, 협상적인 경향을 띠면서, 다중스케일에 기반한 다중시민성으로 재개념화되고 있다. 이제 시민으로서의 개인은 다양한 스케일에서 정치적 공동체의 구성원인 동시에 비영역적인 사회집단의 구성원으로 간주된다. 따라서 지리를 통한 시민성교육은 국가 중심에서 그리고 분절된 공간적 스케일에서 벗어나, 로컬과 글로벌이 상호연결되고 중첩되면서 형성되는 다중시민성을 포섭하는데 더욱 초점을 맞출 필요가 있다.

• 대한지리학회지
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• 제40권4호
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• pp.454-472
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• 2005

본 연구는 지리교과를 통한 시민성 교육의 가능성을 탐색하기 위한 것으로서 '시민성'과 '시민성의 공간' 에 대한 내재적 정당화에 관한 논의이다. Peters의 지식의 형식과 입문으로서의 교육관에 따라 지리적 지식의 형식을 검토하여 시민성을 내재적으로 정당화하였다. 지리학은 탈실증주의 패러다임의 언어와 이데올로기의 도입을 통해 기존의 '공간' 중심에서 '인간'과 '사회'에 더욱 관심을 가지는 방향으로 나아가고 있는데 이는 다름아닌 시민성의 공간으로의 전환을 의미한다. 즉, 사회공간이론을 통해 가치중립적인 물리적 공간 개념을 거부하고, 가치내재적인 '시민성의 공간'으로 전환을 모색하고 있다. 이러한 지리적 지식의 형식의 변화가 지리교과의 내용지식의 변화를 주도한다고 볼 때, 시민성은 내재적으로 정당화될 수 있다. 이와 같이 지리교과의 내용지식으로서의 시민성은 사회과 교육목적을 그대로 수용하는 외재적 정당화가 아니라, 지리적 지식의 형식을 통해 내재적으로 정당화될 때 의미를 지닌다. 그리고 시민성 공간에 토대한 시민성이라는 가치와 신념으로의 입문으로서의 지리교육은 학생들로 하여금 어떤 목적지에 도달하도록 하는 것이 아니라, 다른 관점을 가지고 나아가도록 해야 한다는 것을 의미한다.

• 한국병원경영학회지
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• 제16권2호
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• pp.53-77
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• 2011

This study is focused on analyzing whether strategic human resource management practices influence organizational effectiveness such as organizational citizenship behavior and customer orientation. In addition, it also aims to analyze the mediating effect of perceived organizational support between strategic human resource management practices and organizational citizenship behavior and customer orientation. The samples are from five Veterans Hospital and of 344 questionnaires collected, 311 were used in the final analysis. SPSS(18.0) and AMOS(16.0) were employed to describe data and test hypotheses. The findings are as follows: First of all, it is found that education and training and hiring management have positive effects on perceived organizational support while only education and training has a positive effect on organizational citizenship behavior. Secondly, results reveal that career management and hiring management influences customer orientation while only perceived organizational support does organizational citizenship behavior and customer orientation affects organizational citizenship behavior. Thirdly, it is also found that perceived organizational support mediates the relationship between career management and organizational citizenship behavior and that between hiring management and organizational citizenship behavior. In other words, perceived organizational support is a full mediator between career management and organizational citizenship behavior and between hiring management and organizational citizenship behavior because there is no direct effect of career management and hiring management on organizational citizenship. However, results show that any perceived organizational support doesn't mediate the relationship between all strategic human resource management practices and customer orientation.