• Title/Summary/Keyword: Characteristic factors

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The Impacts of the Service Quality of Coffee Shop Adapting the CoffeeSERV on Customer's Perceived Value, Customer Satisfaction, Behavioral Intention: Focusing on Regulatory Focus Theory (CoffeeSERV측정모형을 활용한 커피전문점 서비스품질의 가치지각, 고객만족, 행동의도의 영향관계 연구: 조절초점동기의 조절효과를 중심으로)

  • KANG, Hwa-Seok
    • The Korean Journal of Franchise Management
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    • v.10 no.3
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    • pp.37-52
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    • 2019
  • Purpose - This study examined the relationship between service quality, perceived value, customer satisfaction and behavioral intention of coffee shop using CoffeeSERV scale. In this model, CoffeeSERV scale consists of fundamental characteristics, physical environment, confidence, beverage characteristics, and representation factors. In particular, this study tried to demonstrate the moderating effect of customer's regulatory focus orientation among in the relationships between service quality, perceived value, customer satisfaction and behavioral intention. Research design, data, and methodology - This study intends to expand the existing service quality research by using the coffee shop service quality measurement tool developed by domestic researchers. I wanted to find some implications for the trend. In particular, this study applied the regulatory focus theory to identify individual differences of customers regulatory focusing motivation. In order to verify several hypotheses, the data were 227 college students and analyzed with SPSS/PC 21.0 and SmartPLS 3 program. The moderating role of customer's regulatory focusing motivation was tested using multi-group analysis with SmartPLS 3 program. Results - The resutls are as follows. First, the fundamental characteristic factors only had a significant influence on the utilitarian value perception, but in the hedonic value perception, all other service factors except for the beverage characteristic had a statistically significant effect. Second, utilitarian and hedonic value had significant effects on customer satisfaction. Third, customer satisfaction had a significant effect on behavioral intention. Finally, the regulatory focus orientation played a moderating role in the relationship between beverage characteristic - utilitarian value, representation - utilitarian value, fundamental characteristic - hedonic value, physical environment - hedonic value, confidence - hedonic value, and utilitarian value - behavioral intention. Conclusions - The results of this study show that the various service quality factors that make up the CoffeeSERV scale have different effects on utilitarian and hedonic value. This means that perceived benefits from product and service experience have different impacts on the customer's experience. Therefore, marketers should identify the impacts of service quality dimension that customers who use coffee shops consider important, understand the impact process of these quality factors on experience value, customer satisfaction, and behavioral intention, and allocate limited marketing budget. The results also show that it is possible to establish differentiatied response strategies using customer's regulatory focus orientation to find ways to enhance utlitarian and hedonic value, customer satisfaction, and behavioral intention using various Coffeeshop service quality factors. At the end of this paper, some limitations and future research directions were suggested.

A Study on the Characteristic of Resettlement Decision in Urban Redevelopment Project District (도시정비사업지구의 거주자 재입주 선택 특성에 관한 연구)

  • Son, Yeong-Wung;Kim, Seung-Woon;Lee, Joo-Hyung
    • KIEAE Journal
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    • v.12 no.1
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    • pp.11-19
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    • 2012
  • The subject of this study is capital area including Seoul and Incheon, and metropolitan area including Daejeon and Busan among urban redevelopment project district that are currently promoting urban redevelopment project. Data for analysis is implemented collected through visiting each households in project district. Resettlement decision characteristics are analyzed with considering householder's characteristic, house member's characteristic, residential space's characteristic, and area characteristic of families residing in urban redevelopment project area. Through researching characteristics and preferences of residents in project area by urban redevelopment business, improvement were found and implications were provided. Consequently, there are many factors to consider resettlement when deciding household's resettlement when deciding on household's resettlement after the redevelopment project depending on household's characteristics. So, political methods are needed to accomplish urban redevelopment project by resident's position through characteristic and preference survey of resident on project district. Therefore, the study can be utilized as basic data that considers characteristic of each households and region when establishing house policy in order to correspond to housing market that satisfies future consumer's demand.

Optimal Design of Interior Permanent Magnet Synchronous Machines Consideration of Magnet BH Characteristic with Different Rotor Type using Response Surface Methodology (반응표면분석법을 이용한 영구자석의 형상 및 특성에 따른 매입형 영구자석 동기기의 최적 설계)

  • Im, Young-Hun;Jang, Seok-Myoung
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.62 no.8
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    • pp.1080-1089
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    • 2013
  • Interior Permanent Magnet Synchronous Machines (IPMSMs) with rare earth magnet are widely used in electric vehicles and hybrid electric vehicles. IPMSMs having high efficiency, high torque, and a wide speed range are employed in propulsion system. And the rotor in an IPMSM is generally made of a rare earth magnet to achieve a large energy product and high torque. This paper discusses issues regarding design and performance of IPMSMs using different factors of BH magnetic characteristic. It is necessary to choose factors of magnetic material according to permanent magnet shape in rotor for high performance. Response Surface Methodology (RSM) is selected to obtain factors of magnetic material according to variety of rotor shapes. The RSM is a collection of mathematical and statistical techniques useful for the analysis of problems in which a response of interest in influenced by several variables and the objective is to optimize response. Therefore, it is necessary to analyze the torque characteristics of an IPMSM having magnet BH hysteresis curve with different rotor shape. Factors of residual flux density (Br) factor and intrinsic coercive force (Hc) are important parameters in RSM for rotor shape. The rotor shapes for IPMSMs having magnet BH characteristic were investigated using the RSM, and three shapes were analyzed in detail using FEA. The results lead to design consequence of IPMSMs in the various rare earth magnet materials.

Analysis of Location Characteristic for Farmstead using GIS Method - With Rural Areas of Cheonan-city - (GIS 기법을 이용한 축산농장의 입지특성 분석 - 천안시 농촌지역을 중심으로 -)

  • Kim, Yong-Hoon;Kim, Dae-Sik
    • Journal of Korean Society of Rural Planning
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    • v.18 no.1
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    • pp.9-15
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    • 2012
  • This study used GIS method for the characteristic analysis of farmstead location in study area. The present study surveyed the coordinates of location for 76 livestock farmsteads with big size in rural areas within city of Cheonan. Based on the surveyed data, this study analyzed the spatial characteristics of location for the farmsteads by using both new evaluation criteria and their corresponding GIS (geographic information system) layers developed in this research. The criteria consist of six factors, which are 2 geographic factors for slope(SLO) and aspect(ASP) of earth surface, 3 accessability factors for distance from water area(DWA), road(DRO), and built-up area(DBA), including type of landuse(TLA). In the analysis results of six criteria using the grid funcations of GIS, the highest distributed ratios of the farmsteads per criterion were found at the lower slope area less then 2% in SLO, the area with south and south-east direction in ASP, the area with distance between 500m and 1,000m in both DWA and DRO, the area within 500m in DWA, and the paddy and upland area in TLA. As new finding of this study, these analysis results seemed that the farmsteads have been located at the better places with the priority to build and manage conveniently and economically.

Comparison of Multinomial Logit and Logistic Regression on Disability Pensioners' Characteristic (다범주 자료의 다항로짓 모형과 로지스틱 회귀모형 비교;장애연금 특성분석 중심으로)

  • Kim, Mi-Jung
    • The Korean Journal of Applied Statistics
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    • v.21 no.4
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    • pp.589-602
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    • 2008
  • This article studies on disability pensioners' characteristic with multinomial logit and logistic regression model. Seven factors are examined on whether each factor is reflected in degree of disability in the disability pension. By incorporating multinomial logit and logistic regression model, effectiveness and characteristic of the seven factors are investigated on the degree of disability. Result shows all the seven factors are significant on the degree of disability, while among the seven, five factors, age, sex, type of coverage, type of category, insured duration show a trend in degree of disability and the other two, cause of disability and class of standard monthly income are not effective on trend in degree of disability. Results from analyses might be useful for disability pension management.

External Factors Influencing Bid/No-Bid Decision for Supervision Consultant Service: A Case of Construction Project in Hanoi

  • HA, Son Tung;TRAN, Manh Linh;HOANG, Huy Viet;TRAN, Van Hung
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.6
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    • pp.417-425
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    • 2020
  • This paper investigates the potential impact of external factors on bid/no-bid decision for supervision consultant service on construction project in Hanoi, the capital of Vietnam. The data used in this study are secondary data taken from annual reports and sourced from the Department of Public Procurement, Ministry of Planning and Investment in Hanoi. Besides, to identify the impact of external factors on bid/no-bid decision for supervision consultant service on construction project in Hanoi, the study collected data from 272 qualified questionnaires from bidders doing business in Hanoi. Cronbach's Alpha, EFA and regression model are used to explore the impact of each independent variable on bid/no-bid decision for supervision consultant service on construction project. The results show that three external determinants, including Project characteristic (PC), Legal codes (LC) and Competition (C) are affecting bid/no-bid decision for supervision consultant service on construction project in Hanoi. Among them, Project characteristic (PC) and Legal codes (LC) have positive relationships with bid/no-bid decision for supervision consultant service on construction project, whereas Competition (C) negatively affects bid/no-bid decision for supervision consultant service on construction project. It means the more contractors actually participate in a bid, the less bid/ no-bid decisions are made.

Developing Experimental Education Program for Safety Considering Psychological Effect (심리적 효과를 고려한 체험적 안전교육 방안)

  • Eum, Kee-Soo;Woo, Tae-Hee
    • Journal of the Korea Safety Management & Science
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    • v.11 no.4
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    • pp.15-24
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    • 2009
  • The object of this study is to understand the psychological factor of the worker on safety and recommend the experimental factor of safety education program. The following are the methods of this study. We analyzed the statistical data from survey to workers(N=139) about the psychological factor on safety. The survey consisted of 34 questions about 4 factors like private external characteristic, psychological characteristic, characteristics on behavior, and experience and reason of disaster. As the result of the analysis of the multi regression model on the base of correlation of each of the major factors, psychological health, effort on practicing, and satisfaction on their life were the variables with high influence on the safety mind of workers. So, it is good safety strategy for effective working to maintain healthy life with optimistic minds, and try to practice actively as usual. After considering the result, for the development of safety education program for working, we have to consider psychological factors of our workers that influence their safety and try to improve the experimental education opportunity, and it will be effective.

Optimization of Predictors of Ewing Sarcoma Cause-specific Survival: A Population Study

  • Cheung, Min Rex
    • Asian Pacific Journal of Cancer Prevention
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    • v.15 no.10
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    • pp.4143-4145
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    • 2014
  • Background: This study used receiver operating characteristic curve to analyze Surveillance, Epidemiology and End Results (SEER) Ewing sarcoma (ES) outcome data. The aim of this study was to identify and optimize ES-specific survival prediction models and sources of survival disparities. Materials and Methods: This study analyzed socio-economic, staging and treatment factors available in the SEER database for ES. 1844 patients diagnosed between 1973-2009 were used for this study. For the risk modeling, each factor was fitted by a Generalized Linear Model to predict the outcome (bone and joint specific death, yes/no). The area under the receiver operating characteristic curve (ROC) was computed. Similar strata were combined to construct the most parsimonious models. Results: The mean follow up time (S.D.) was 74.48 (89.66) months. 36% of the patients were female. The mean (S.D.) age was 18.7 (12) years. The SEER staging has the highest ROC (S.D.) area of 0.616 (0.032) among the factors tested. We simplified the 4-layered risk levels (local, regional, distant, un-staged) to a simpler non-metastatic (I and II) versus metastatic (III) versus un-staged model. The ROC area (S.D.) of the 3-tiered model was 0.612 (0.008). Several other biologic factors were also predictive of ES-specific survival, but not the socio-economic factors tested here. Conclusions: ROC analysis measured and optimized the performance of ES survival prediction models. Optimized models will provide a more efficient way to stratify patients for clinical trials.

Analysis of Control Error Factors of a Thermal Output Experiment for Radiant Heating Panels (복사난방패널 방열량실험의 제어오차요인 분석)

  • Shin, Dae-Uk
    • Land and Housing Review
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    • v.9 no.4
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    • pp.33-42
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    • 2018
  • As a radiant heating panel gets more popularity, the need to study on evaluation method of thermal output of the panel also becomes increasing. Generally, the chamber using method is applied to evaluate the thermal output through an experiment. However, the chamber using method cannot be used due to the limitations on space and cost. EN1264 addresses the test equipment to evaluate the thermal output by using simpler experimental setup, and introduces application method in detail. However, there is not enough description of control methods to meet the experiment condition, and it is difficult to meet this when practical experiment. Therefore, this paper analysed the control error factors of when the thermal output experiment is performed. When EN1264 method is applied to evaluate the thermal output of the radiant floor heating panel, the error factor which is caused by the characteristic of test equipment cannot be removed by the control methods of chamber using method. In addition, the error factor can be occurred at the element which is located out of the control system. These possible error factors are defined as the characteristic error factors.

Influencing Factors of Research Collaboration Intention in Virtual Academic Communities in China

  • Yan, Chunlai;Li, Hongxia
    • Journal of Information Science Theory and Practice
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    • v.9 no.2
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    • pp.83-98
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    • 2021
  • Research collaboration is an important strategy to improve research output, and virtual academic communities (VACs) have become an important platform to collaborate on. This paper reveals the influencing factors of researchers' collaboration intention in VACs from two attributes: individual, and inter-members. On the basis of the Social Cognitive Theory, Social Exchange Theory, social network theory, and Five-Factor Model, this paper constructed a model demonstrating the influencing factors of VACs researchers' collaboration intention. A self-administered questionnaire was employed on members of four VACs in China to collect data; subsequently, 558 usable responses were analyzed using structural equation modeling. The result showed that openness, conscientiousness, reciprocity, trust, and the social network characteristic had a significant influence on the collaboration intention of researchers in VACs, while self-efficacy, agreeableness, extroversion, neuroticism, and experience had no significant effects on the collaboration intention of researchers in VACs. This model plays a positive role in promoting the research collaboration intention of Chinese VACs researchers and in guiding the construction of VAC platforms.