• Journal of Digital Convergence
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• v.11 no.2
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• pp.115-125
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• 2013

Unexpected consumer dissatisfaction emerges through rapid growth and expansion of on-line shopping channel. This research focused on the fashion online retail channels' negative aspect caused by service failure which possibly disappointed consumers. We also tried to seek for appropriate service recovery types based on frequently offered recovery types on-line. Data from college students were analyzed. Results indicate that fitting problem, insufficient information, product defect, inventory problem and slow delivery were the main service failure types in apparel e-shopping. Regression analysis identified that among these types, insufficient information, product defect, and slow delivery had significant influence on channel satisfaction after post recovery effort. Results also confirmed significant relationships between channel satisfaction and channel switching. Consumers perceived benefit level causes overall channel satisfaction level to rise while perceived risk leads to lower level of channel satisfaction. Choosing desirable service recovery activities in each service failure situations is necessary in order to raise consumer's channel satisfaction in online apparel shopping.

• Asia Marketing Journal
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• v.17 no.2
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• pp.97-125
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• 2015

In this study, we tried to evaluate the relative importance and find out the differences in consumer perceptions regarding service recovery strategies and the service provider in the distribution industry by using AHP (Analytic Hierarchy Process) analysis method. Therefore in this study, we tried to systematize various recovery strategies which were considered very important during service failure process in the distribution industry and analyze the relative importance for each recovery strategy. We set hierarchy composed of four items of monetary, action-oriented, psychological, and assured level as primary selection criteria and a total of 16 items(indemnity, refund, gift, gift certificate, prompt resolution, exchange, manager support, explanation, apology, empathy, acknowledge, kindness, assortment, after service, manage subcontractor, manage employee) as secondary selection criteria. We tried to take one step further from the service sector and study service recovery strategies specialized in distributor services. This study suggests various implications about service recovery strategies of distributors. First, this study can provide practical implications - e.g. service recovery efforts should be applied differently depending on service channels. There is a perceptual difference with respect to the importance of the types of service recovery strategies between service provider and final customer. Second, we can find theoretical implications in terms of identifying the priorities through hierarchy design of new recovery strategies and comparison of each element from the classifications of the current fractional recovery strategies. We hope to help service providers to build more efficient recovery strategy system based on the results of this study.

• Journal of the Institute of Electronics Engineers of Korea TC
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• v.42 no.5 s.335
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• pp.13-22
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• 2005

IEEE 802.11a is a standard for the high-speed wireless local area network (WLAN), supporting from 6 up to 54 Mbps in a 5 GHz band. We propose a channel equalization algerian and a sampling clock recovery algorithm by utilizing the Viterbi decoder output of the IEEE 802.11a WLAN standard. The proposed channel equalizer adaptively compensates channel variations. The proposed system uses re-encoded Viterbi decoder outputs as reference symbols for the adaptation of the channel equalizer. It also extracts sampling phase information with the Viterbi decoder outputs for fine adjustment of the sampling clock. The proposed sampling clock recovery and equalizer are more robust to noise and frequency selective fading environments than conventional systems using only four pilot samples.

• Proceedings of the Korea Institute of Applied Superconductivity and Cryogenics Conference
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• 2003.02a
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• pp.3-6
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• 2003

We have developed a small-sized superconducting magnetic energy storage (SMES) device, which provides electric power with high quality to sensitive electric loads. In large magnets such as the SMES magnets the stability, which is determined by several factors, e.g. conductors cooling condition and operating current, magnets winding structure, is a crucial problem. The effect of the cooling condition, the copper ratio, and the conductor's size upon the recovery currents was investigated experimentally. The results indicate that the recovery current characteristics of the strands vary considerably according to their insulation method. In the fully insulated strands with a low copper ratio, the recovery current densities range from 10 to 20 % of their engineering critical current densities. The recovery current density of the 30-conductor with a cooling channel is about a factor of 1.8 higher than that without a cooling channel.

• Journal of Information Technology Applications and Management
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• v.26 no.2
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• pp.41-60
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• 2019

O2O(Online-to-Offline) commerce, a kind of multi-channel, is used in various industries such as accommodation, food and beverage, transportation, and real estate. The O2O commerce, a channel of integrating online and offline, overcomes the limitations of traditional online commerce, where a customer made a purchase decision without direct experience. Despite this advantage of O2O, if the online-offline channel is not effectively linked, customer's complaints would occur due to service failure. This study, with regard to O2O service failure circumstances, intends to investigate the effect of customer's perceived justice on their emotional response, recovery satisfaction, followed by intention to repurchase. Perceived justice in this study is composed of distributive justice, interactional justice, and procedural justice. Furthermore, this study explores the moderation effect of O2O industry types in the relationship between perceived justice and emotion. An O2O industry type is classified into accommodation, food and beverage, and transportation. A hypothesized research model was empirically tested using a structural equation model. The current study collected 433 questionnaires and the target respondents are customers who have experienced service failure in O2O commerce. The empirical results showed that O2O commerce more effectively conducts service recovery strategy and causes positive customer response by integrating online and offline channel. One of the ultimate purposes of O2O service providers is to reduce the likelihood of service failures and to recover more quickly and efficiently by linking two channels rather than using a single channel. This study suggested that the O2O channel is effective in influencing customer satisfaction and loyalty by inducing customer's positive emotions in recovering service failure.

• Proceedings of the Korean Vacuum Society Conference
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• 2016.02a
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• pp.289.2-289.2
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• 2016

In-Ga-Zn-O(IGZO) receive great attention as a channel material for thin film transistors(TFTs) as next-generation display panel backplanes due to its superior electrical and physical properties such as a high mobility, low off-current, high sub-threshold slope, flexibility, and optical transparency. For the purpose of fabricating high performance IGZO TFTs, a thermal recovery process above a temperature of $300^{\circ}C$ is required for recovery or rearrangement of the ionic bonding structure. However diffused metal atoms from source/drain(S/D) electrodes increase the channel conductivity through the oxidation of diffused atoms and reduction of $In_2O_3$ during the thermal recovery process. Threshold voltage ($V_{TH}$) shift, one of the electrical instability, restricts actual applications of IGZO TFTs. Therefore, additional investigation of the electrical stability of IGZO TFTs is required. In this paper, we demonstrate the effect of Ti diffusion and modulation of interface traps by carrying out an annealing process on IGZO. In order to investigate the effect of diffused Ti atoms from the S/D electrode, we use secondary ion mass spectroscopy (SIMS), X-ray photoelectron spectroscopy, HSC chemistry simulation, and electrical measurements. By thermal annealing process, we demonstrate VTH shift as a function of the channel length and the gate stress. Furthermore, we enhance the electrical stability of the IGZO TFTs through a second thermal annealing process performed at temperature $50^{\circ}C$ lower than the first annealing step to diffuse Ti atoms in the lateral direction with minimal effects on the channel conductivity.

• Journal of Digital Contents Society
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• v.6 no.1
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• pp.41-48
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• 2005

In this paper, we propose and evaluate symbol timing recovery algorithm for S-DMT cable modern, which supports more channels and better quality symmetric mutimedia service over HFC network. We adopt timing recovery algorithm of PN sequence insertion in time domain and evaluate the performance of it in various noise channel such as AWGN, ISI, impulse. We verified that performance of this algorithm is depends on the channel noise environment and sampling clock offset and that over 10 dB degradation of Eb/No is occurred at the timing failure probability of $10^3$ in the composite noise channel of AWGN, ISI, and impulse in comparison with impulse noise-alone channel. finally, we verified that this algorithm showed good timing failure probability in case of sampling clock optimization was performed in advance.

• The Transactions of the Korean Institute of Electrical Engineers D
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• v.51 no.2
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• pp.78-85
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• 2002

We introduce a rotational decision-directed joint algorithm of blind equalization coupled with carrier recovery for 32-QAM demodulation with high symbol rate. The proposed carrier recovery, which we call a rotational decision-directed carrier recovery(RDDCR), removes the residual phase difference by rotating the decision boundary for the kth received symbol by the frequency detector output of the (k-1)th received symbol. Since the RDDCR includes the function of PLL loop filter by rotating the decision boundary, it gives a simpler demodulator structure. The rotational decision-directed blind equalization(RDDBE) with the rotated decision boundary based on the Stop-and-Go Algorithm(SGA) operated during tracking the frequency offset by the RDDCR and removes intersymbol interference due to multipaths and channel noise. Test results show that symbol error rate of $10^{-3}$ is obtained before the forward error correction when SNR equals 15dB with 150KHz of carrier frequency offset and two multipaths, which is the channel condition for 32-QAM receiver.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.25 no.5A
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• pp.634-640
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• 2000

This paper proposes a new extended decision directed-decision estimated phase recovery algorithm based on maximum likelihood parameter estimation for OQPSK. In this scheme, comparing conventional one, the data dependent noise of phase recovery loop is reduced by inserting filter with 2 taps to in-phase and quadrature-phase channel respectively before phase detector. The proposed scheme is compared to conventionalscheme and OQPSK in aspect to BER(Bit Error Rate) and phase error according to the roll-off factor of baseband filter, the output back-offs of nonlinear satellite channel, and loop bandwidth.

• Proceedings of the IEEK Conference
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• 1999.06a
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• pp.77-80
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• 1999

This paper deals with a design of a symbol timing recovery circuit of QAM using the interpolation in AWGN channel. To reduce timing jitter and the amount of processing data, we employ MGA (Modified Gardner Algorithm) as a symbol timing error detector which is called NDA(Nondecision Directed Algorithm). We show the characteristics (S-curve and the variance) of timing error detector with the roll-off factor of a shaping filter, which are compared with GA. Also, we compare the BER curve of interpolation method with that of ideal case. The performance of the STR is shown to be close to that of ideal case. This result shows that this method can be useful to implement symbol timing recovery circuit for multi-level modulation.