• 디지털융복합연구
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• 제11권2호
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• pp.115-125
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• 2013

본 연구에서는 의류제품 온라인쇼핑 후 실패를 경험한 소비자가 쇼핑채널에서 제공하는 다양한 서비스 회복노력을 경험한 후 느끼게 되는 만족도에 대하여 알아보고, 또한 의류 소비자가 평소에 온라인 쇼핑에 대하여 지각하는 혜택과 위험이 서비스회복노력 경험 후 채널에 대한 만족도 평가에 어떠한 영향을 미치는가를 알아보고자 하였다. 서울 시내 남녀 대학생을 대상으로 온라인 쇼핑을 통해 의류제품을 구매할 때에 예상되는 서비스 주요 실패 유형과 온라인 쇼핑채널 운영자가 제공하는 서비스 회복유형별 만족도 그리고 채널경향에 대한 전반적인 관계를 조사하여 분석한 결과 의류제품의 온라인 쇼핑에서 나타날 수 있는 주요 서비스 실패 유형은 맞음새, 잘못된 제품정보, 제품결함, 재고부족, 느린 배송으로 나타났다. 소비자가 서비스 실패 유형에 따라 소비자가 만족하는 회복 유형에 다른 영향을 주는 것을 확인 할 수 있었다. 소비자는 서비스 실패를 경험하게 되면 기본적으로 채널전환의 욕구를 가지며 이와 같은 채널전환 경향은 서비스 회복노력에 대한 만족도가 낮을 때 더 강한 것으로 나타났다. 반면, 지각된 위험에 따른 고저 집단의 만족도 차이는 미비하게 나타났다.

• Asia Marketing Journal
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• 제17권2호
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• pp.97-125
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• 2015

In this study, we tried to evaluate the relative importance and find out the differences in consumer perceptions regarding service recovery strategies and the service provider in the distribution industry by using AHP (Analytic Hierarchy Process) analysis method. Therefore in this study, we tried to systematize various recovery strategies which were considered very important during service failure process in the distribution industry and analyze the relative importance for each recovery strategy. We set hierarchy composed of four items of monetary, action-oriented, psychological, and assured level as primary selection criteria and a total of 16 items(indemnity, refund, gift, gift certificate, prompt resolution, exchange, manager support, explanation, apology, empathy, acknowledge, kindness, assortment, after service, manage subcontractor, manage employee) as secondary selection criteria. We tried to take one step further from the service sector and study service recovery strategies specialized in distributor services. This study suggests various implications about service recovery strategies of distributors. First, this study can provide practical implications - e.g. service recovery efforts should be applied differently depending on service channels. There is a perceptual difference with respect to the importance of the types of service recovery strategies between service provider and final customer. Second, we can find theoretical implications in terms of identifying the priorities through hierarchy design of new recovery strategies and comparison of each element from the classifications of the current fractional recovery strategies. We hope to help service providers to build more efficient recovery strategy system based on the results of this study.

• 대한전자공학회논문지TC
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• 제42권5호
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• pp.13-22
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• 2005

OFDM(orthogonal frequency division multiplexing) 변조를 이용한 WLAN(wireless local area network) 시스템은 고속 무선 데이터 통신을 위한 대표적 수단으로 전송률의 향상을 위해 활발히 연구되고 있다. 본 논문에서는 WLAN의 정확한 채널 등화와 샘플링 클럭 추적을 위하여 비터비 복호기 출력을 이용한 등화 및 샘플링 클럭 추적 알고리듬을 제안한다. 이 알고리듬은 파일럿 신호를 이용하여 대략의 클럭 주파수 복원과 채널등화를 수행한 후 비터비 복호기의 출력을 다시 부호화하여 등화 및 샘플링 클럭의 추적에 이용하는 알고리듬이다. 제안한 알고리듬의 우수성을 ETSI WLAN 채널 환경에서 컴퓨터 모의실험을 통하여 보였다.

• 한국초전도저온공학회:학술대회논문집
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• 한국초전도저온공학회 2003년도 학술대회 논문집
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• pp.3-6
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• 2003

We have developed a small-sized superconducting magnetic energy storage (SMES) device, which provides electric power with high quality to sensitive electric loads. In large magnets such as the SMES magnets the stability, which is determined by several factors, e.g. conductors cooling condition and operating current, magnets winding structure, is a crucial problem. The effect of the cooling condition, the copper ratio, and the conductor's size upon the recovery currents was investigated experimentally. The results indicate that the recovery current characteristics of the strands vary considerably according to their insulation method. In the fully insulated strands with a low copper ratio, the recovery current densities range from 10 to 20 % of their engineering critical current densities. The recovery current density of the 30-conductor with a cooling channel is about a factor of 1.8 higher than that without a cooling channel.

• Journal of Information Technology Applications and Management
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• 제26권2호
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• pp.41-60
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• 2019

O2O(Online-to-Offline) commerce, a kind of multi-channel, is used in various industries such as accommodation, food and beverage, transportation, and real estate. The O2O commerce, a channel of integrating online and offline, overcomes the limitations of traditional online commerce, where a customer made a purchase decision without direct experience. Despite this advantage of O2O, if the online-offline channel is not effectively linked, customer's complaints would occur due to service failure. This study, with regard to O2O service failure circumstances, intends to investigate the effect of customer's perceived justice on their emotional response, recovery satisfaction, followed by intention to repurchase. Perceived justice in this study is composed of distributive justice, interactional justice, and procedural justice. Furthermore, this study explores the moderation effect of O2O industry types in the relationship between perceived justice and emotion. An O2O industry type is classified into accommodation, food and beverage, and transportation. A hypothesized research model was empirically tested using a structural equation model. The current study collected 433 questionnaires and the target respondents are customers who have experienced service failure in O2O commerce. The empirical results showed that O2O commerce more effectively conducts service recovery strategy and causes positive customer response by integrating online and offline channel. One of the ultimate purposes of O2O service providers is to reduce the likelihood of service failures and to recover more quickly and efficiently by linking two channels rather than using a single channel. This study suggested that the O2O channel is effective in influencing customer satisfaction and loyalty by inducing customer's positive emotions in recovering service failure.

• 한국진공학회:학술대회논문집
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• 한국진공학회 2016년도 제50회 동계 정기학술대회 초록집
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• pp.289.2-289.2
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• 2016

In-Ga-Zn-O(IGZO) receive great attention as a channel material for thin film transistors(TFTs) as next-generation display panel backplanes due to its superior electrical and physical properties such as a high mobility, low off-current, high sub-threshold slope, flexibility, and optical transparency. For the purpose of fabricating high performance IGZO TFTs, a thermal recovery process above a temperature of $300^{\circ}C$ is required for recovery or rearrangement of the ionic bonding structure. However diffused metal atoms from source/drain(S/D) electrodes increase the channel conductivity through the oxidation of diffused atoms and reduction of $In_2O_3$ during the thermal recovery process. Threshold voltage ($V_{TH}$) shift, one of the electrical instability, restricts actual applications of IGZO TFTs. Therefore, additional investigation of the electrical stability of IGZO TFTs is required. In this paper, we demonstrate the effect of Ti diffusion and modulation of interface traps by carrying out an annealing process on IGZO. In order to investigate the effect of diffused Ti atoms from the S/D electrode, we use secondary ion mass spectroscopy (SIMS), X-ray photoelectron spectroscopy, HSC chemistry simulation, and electrical measurements. By thermal annealing process, we demonstrate VTH shift as a function of the channel length and the gate stress. Furthermore, we enhance the electrical stability of the IGZO TFTs through a second thermal annealing process performed at temperature $50^{\circ}C$ lower than the first annealing step to diffuse Ti atoms in the lateral direction with minimal effects on the channel conductivity.

• 디지털콘텐츠학회 논문지
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• 제6권1호
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• pp.41-48
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• 2005

잡음환경이 열악하고 대역폭이 부족한 HFC 망 상향채널에서 보다 나은 대칭형 멀티미디어 서비스를 제공할 수 있는 S-DMT 방식의 상향 채널 케이블모뎀을 위한 심볼 타이밍 복원 알고리즘을 제안하고 그에 대한 성능을 평가하였다. 타이밍 복원 알고리즘은 시간 영역에 PN 시퀀스를 삽입하는 방식을 제안하였으며 AWGN, ISI, 및 임펄스 잡음 환경에서 시뮬레이션을 통해 성능을 평가 하였다. 성능 평가 결과, PN 시퀀스 삽입 알고리즘에 의한 타이밍 복원방식은 잡음 환경에 따라 타이밍 추정 성능이 매우 달라지며, 동일한 샘플링 클럭 오프셋에서 AWGN, ISI, 및 임펄스 잡음이 함께 존재하는 채널일 경우가 임펄스 잡음 채널 경우보다 타이밍 실패 확률이 $10^3$일 때의 Eb/No가 10dB 이상 열화되나 초기부터 샘플링 클럭 오프셋을 보정하여 최적화한 경우 잡음환경에 의한 성능차이가 있으나 비교적 양호한 타이밍 추정 성능을 보임을 확인 하였다.

• 대한전기학회논문지:시스템및제어부문D
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• 제51권2호
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• pp.78-85
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• 2002

We introduce a rotational decision-directed joint algorithm of blind equalization coupled with carrier recovery for 32-QAM demodulation with high symbol rate. The proposed carrier recovery, which we call a rotational decision-directed carrier recovery(RDDCR), removes the residual phase difference by rotating the decision boundary for the kth received symbol by the frequency detector output of the (k-1)th received symbol. Since the RDDCR includes the function of PLL loop filter by rotating the decision boundary, it gives a simpler demodulator structure. The rotational decision-directed blind equalization(RDDBE) with the rotated decision boundary based on the Stop-and-Go Algorithm(SGA) operated during tracking the frequency offset by the RDDCR and removes intersymbol interference due to multipaths and channel noise. Test results show that symbol error rate of $10^{-3}$ is obtained before the forward error correction when SNR equals 15dB with 150KHz of carrier frequency offset and two multipaths, which is the channel condition for 32-QAM receiver.

• 한국통신학회논문지
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• 제25권5A호
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• pp.634-640
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• 2000

본 논문에서는 OQPSK 신호에 대한 공상 변수(Maximum Likelihood parameter) 평가에 기반을 둔 확장된 DD-DEO(Decision Directed-Decision Estimate) 위상 동기 알고리즘을 제안한다. 제안한 방식은 기존의 방식과 비교할 때, 위상 검출기 블록 전에 I(In-phase), Q(Quadrature-phase)채널 당 2 tap을 가지는 필터 블록을 첨가함으로써, 위상 동기 루프에 입력되는 데이터 의존적인 잡음을 줄일 수 있다. 제안한 방식은 송 수신단 기저대역 필터의 롤오프 요소(roll-off factor), 위성 채널의 백오프(back-off) 그리고 루프 대역(loop bandwidth)을 결정하는 $\beta$를 변화시키며 위상 오차와 오류 확률 관점에서 기존의 방식 및 QPSK와 비교하여 성능 평가를 행하였다.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 1999년도 하계종합학술대회 논문집
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• pp.77-80
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• 1999

This paper deals with a design of a symbol timing recovery circuit of QAM using the interpolation in AWGN channel. To reduce timing jitter and the amount of processing data, we employ MGA (Modified Gardner Algorithm) as a symbol timing error detector which is called NDA(Nondecision Directed Algorithm). We show the characteristics (S-curve and the variance) of timing error detector with the roll-off factor of a shaping filter, which are compared with GA. Also, we compare the BER curve of interpolation method with that of ideal case. The performance of the STR is shown to be close to that of ideal case. This result shows that this method can be useful to implement symbol timing recovery circuit for multi-level modulation.