• Title/Summary/Keyword: Case Management

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Exploring Factors and Elements of Coordination between Key Account Management Units and Non-key Account Management Units: Case Study in an IT-related Machinery and System Vendor

  • Tonai, Shoko
    • Asia Marketing Journal
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    • v.18 no.1
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    • pp.1-22
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    • 2016
  • Studies in key account management (KAM) have identified the importance of cross-functional coordination in firms to effectively implement KAM. However, these studies have ignored how companies integrate KAM and other customer management (non-KAM). This paper explores coordination design between KAM units and non-KAM units by analyzing a case study through three dimensions: front-end coordination, back-end-coordination, and organizational translation at the beginning of research. The case study shows that non-KAM conditions can require a modification of the coordination design. This research performs an in-depth analysis of changes in the implementation of sales reforms for an IT-related machinery and system vendor in Japan. Data sources include interviews with KAM units and non-KAM sales units and an analysis of secondary data. This paper suggests that studying the coordination between KAM units and non-KAM units will further our understanding of internal coordination in KAM research.

Derivation of the Safety Management Classification System for Modular Construction through Case Study (사례분석을 통한 모듈러 건축의 현장 안전관리 분류체계(안) 도출)

  • Jun, Young-HUN;Kim, Kyoon-Tai;Jeon, Eun-Bi
    • Proceedings of the Korean Institute of Building Construction Conference
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    • 2020.11a
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    • pp.173-174
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    • 2020
  • In modular construction, safety management is required to prevent the occurrence of risk factors such as lifting work and high place work due to the characteristics of the construction method. Therefore, this study is a basic study for safety management of modular construction, and the purpose of this study is to compare and analyze the classification system of modular construction derived by analyzing the construction process of the existing case. Based on the results of this study, the safety management classification system will be used in future research to derive safety management factors in modular construction.

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Case Manager's Perception and Practices of Case Management Process at Community Psychiatric Rehabilitation Centers -Focused on the community psychiatric rehabilitation centers in Busan- (사회복귀시설 사례관리자의 사례관리 과정에 대한 인식과 수행에 관한 연구 -부산지역 사회복귀시설의 사례관리를 중심으로-)

  • Kim, Sun-Joo;Kim, Gyo-Jung
    • The Journal of the Korea Contents Association
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    • v.13 no.1
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    • pp.221-233
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    • 2013
  • This study aims to explore how to cognize and perform case management process to community psychiatric rehabilitation center in Busan area. The case of case manager for 12 people obtained by conducting focus group interviews were in-depth analysis. Many commissioned by a variety of human service organizations in the contract and the client-centric intake has been received. Assessment, rather than a function of mental disabilities center service needs, planning difficulties in securing resource discovery and felt. Intervention phase focuses on direct service and when several agencies responsible for the case management approach. The possession of responsibility was unclear. Mainly monthly facilities within the checking step checks are being made, there was a desire for the realistic-supervision. Completion stage expectations showed a performance evaluation oriented, and individualized case management that can be represented well on the rating scale.

Outcome of a Pilot Project on Case Management Service for Medical Aid Clients (의료급여텔레케어사업 효과 - 일 시범지역을 대상으로 -)

  • Oh, Jin-Joo
    • Journal of Korean Public Health Nursing
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    • v.24 no.1
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    • pp.61-70
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    • 2010
  • Purpose: This study analyzed outcomes of a Telecare case management service pilot project for Korean Medicaid Program Clients in Seoul. Outcome data for provided services and medical aid cost data were analyzed. Methods: Case management services were delivered by 10 medical aid managers. The period of the project was from July to December 2007. Results: The total number of the objects was 9714, representing 43.4% of the total medical aid clients in the area. The average number of consults was 2.58. Consults were most frequently via letter and telephone, with in- person visits being least common. Of the total, 213 cases were referred to community services, 87.8% were transacted successfully. The medical expenditure was less than that from January-June, 2007. Conclusion: Telecare service via mail or telephone allows contact with many clients in a short time which can enable the discover and monitoring of high risk clients. This can be accomplished at a cost savings to the Korean Medicaid Program.

Procedure of Quantitative Safety Assessment for Risk Management System (위험관리시스템 구축을 위한 정량적 안전평가 절차)

  • Jung, Won
    • Journal of Applied Reliability
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    • v.9 no.3
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    • pp.165-176
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    • 2009
  • The risk management case is an organization's formal arrangement to ensure the safety of its work activity within risk management system. It allows an organization to demonstrate its capability in achieving its safety objectives and in meeting regulatory requirements. This paper presents how the safety assessments are described, prepared and maintained to meet the criteria specified by the upcoming safety regulations. We propose the elements of risk management system that include arrangements for the ongoing identification of hazards, assessment of risks and the implementation of necessary control measures.

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A Case Study about Improvement and System of Management in Park, Japan (일본의 도시공원의 운영관리체계와 개선에 관한 사례적 고찰)

  • 이기철
    • Journal of the Korean Institute of Landscape Architecture
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    • v.21 no.2
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    • pp.80-90
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    • 1993
  • This study was a case about improvement and system of management in park of Japan. Technique of Maintenance make a rapid progress. In the other hand, management was fall behind. Because of, its was not accept change of consciousness and variety of social factor. That is, not make clearly system of administration(organization, budget, etc.) for qualitative improvement of park. Besides, not make accumulation data of management and technique of maintenance. In future, need many study about system of management.

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A Study on the collaborative design management of Space Design - Focus on current extant of collaboration of Corporations with Designers - (공간디자인의 협업적 매니지먼트 활용에 관한 연구 - 기업과 디자이너의 협업(collaboration) 현황을 중심으로 -)

  • Lee, Byoung-Wook;Hur, Bum-Pall
    • Korean Institute of Interior Design Journal
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    • v.21 no.5
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    • pp.200-207
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    • 2012
  • This paper is analyzed the successful fundamentals of collaborative design management strategy from case of corporates such as, Louis Vuitton, H&M, MINI, Black Berry, Chanel, and Prada. Collaborative design management contributes creating cultural life and concurrently achieving corporate purpose through new vision and value creations which is a combination of rationality and originality as interacting design area and management area.In addition, collaborative design management has been emerged in order to create new business model in the rapidly changing modern society. It should be horizontal intercourse in order to increase social value and positive effects of each others to collaborative design management and play an important role in the new partner to build an effective business model. These case studies established the successful design strategy which is well structuring the systematic design network and efficiently managing the brand image from analyzing the user's needs and their life styles as an element of collaborative design management. This research is presented the mean of collaborative design management as a managing element to build a successful business model and proposed an appropriate application plan through the case studies.

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The Effect of Case Management Program for Diabetic Patients in Korean Community (지역사회 중심의 당뇨 사례관리사업 효과)

  • Shin, Eun-Young;Kim, Cheol-Ywan;Yoo, Won-Sob;Kim, Chang-Yub;Kim, Hee-Girl
    • Research in Community and Public Health Nursing
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    • v.14 no.4
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    • pp.559-567
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    • 2003
  • Background: We first launched the case management program for diabetic patients who were registered in NHIC (National Health Insurance Corporation) in Korea and conducted this study to assess the effectiveness of the program. Methods: During the period from October in 2002 to March in 2003, 30 case managers performed the program for 71 diabetic patients. We evaluated the effectiveness of the program based on the results of fasting blood sugar level, two hour post-prandial blood sugar level, knowledge for diabetes, difficulty index in diabetes management, and the health risk factor changes of them. We analyzed results related to these factors through $x^2$ test and paired t-test. Results: The ave rage age of the subjects was 58.9. and the numbers of women and men were 43 and 28 respectively. The fasting blood sugar level and two hour post-prandial blood sugar level decreased from 164.3mg/dl to 146.5mg/dl and from 224.0mg/dl to 203.0mg/dl respectively. The knowledge for diabetes and difficulty index in diabetes management changed from 8.13 to 9.10 and from 3.52 to 2.91 respectively, and these changes were the positive. We observed improvement in self-test of sugar level, foot management, oral hygiene and proper medication but not in self-test of nutritional management. Conclusions: This study revealed that the case management program for diabetic patients who were registered in NHIC is significantly effective. However, the program need to study further to understand its long-term effects.

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Diagnosing Organizational Knowledge Flow through Social Network Analysis: A Foreign Branch Case of A Global Company (사회연결망분석을 이용한 신생조직 내부의 지식흐름 진단: A사 해외법인 사례연구)

  • Yang, Sung-Byung
    • Knowledge Management Research
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    • v.13 no.1
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    • pp.13-24
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    • 2012
  • Unlike the traditional belief that knowledge flows along the formal reporting procedures, recent social network research has reported the importance of informal social networks which may play a critical role as the real knowledge conduits. In fact, as a complementary approach of utilizing knowledge management systems (KMSs), many firms have focused on managing informal knowledge flow through which to acquire and transfer valuable knowledge in a fast and effective way. In a case of global companies that have newly developed foreign branches or subsidiaries, due to cultural or institutional differences and lack of understanding of knowledge management and its benefits, they often have difficulties in activating knowledge sharing in local branches. In these situations, diagnosing organizational knowledge flow through SNA can be a first step to solve the problems. Therefore, in this paper, I report on the result of case study on a foreign branch of "A" global company by identifying organizational knowledge paths. Based on the results of the diagnosis, some implications and insights for building knowledge management (KM) strategy specified for a newly developed foreign branch will also be discussed.

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