• Journal of Intelligence and Information Systems
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• v.8 no.2
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• pp.117-137
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• 2002

A CBR(Case-Based Reasoning) system solves the new problems by adapting the solutions that were used to solve the old problems. Past cases are retained in the case base, each in a specific form that is determined by features. Features are selected for the purpose of representing the case in the best way. Similar cases are retrieved by comparing the feature values and calculating the similarity scores. Therefore, the performance of CBR depends on the selected feature subsets. In this research, we measured the Selection Effect and the Elimination Effect of each feature. The Selection Effect is measured by performing the CBR with only one feature, and the Elimination Effect is measured by performing the CBR without only one feature. Based on these measurements, the feature subsets are selected. The resulting CBR showed better performance in terms of accuracy and efficiency than the CBR with all features.

• The Journal of Society for e-Business Studies
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• v.6 no.3
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• pp.63-80
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• 2001

The construction of the students knowledge in e-Learning systems, namely the student modeling, is a core component used to develop e-Learning systems. However, existing e-Learning systems have many problems to share the knowledge in a heterogeneous student model and a distributed knowledge base. Because the methods of the knowledge representation are different in each e-Learning systems, the accumulated knowledge cannot be used or shared without a great deal of difficulty. In order to share this knowledge, existing systems must reconstruct the knowledge bases. Consequently, we propose a new a Case Markup Language based on XML in order to overcome these problems. A distributed e-Learning systems fan have the advantage of easily sharing and managing the heterogeneous knowledge base proposed by CaseML. Moreover students can generate and share a case knowledge to use the communication protocol of agents. In this paper, we have designed and developed a CaseML by using a knowledge markup language. Furthermore, in order to construct an intelligent e-Learning systems, we have done our research based on the design and development of the intelligent agent system by using CaseML.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.19 no.40
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• pp.81-90
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• 1996

It is one of the most important thing to select pneumatic components in pneumatic system design. For the purpose of selecting pneumatic components, case objects are described as a knowledge representation and the most similar case object must be selected by decision making in computer. In this paper, case objects are represented using the methodology that is used for CBR(Case Base Reasoning) and methodology that the most similar case can be selected is Proposed. Algorithm VIWNNR(Varying Index Weight-based Nearer Neighbor Retrieval) is accomplished by varying index weight, that is not considering a index matching as true or false but varying a size of weight according to the degree of matching and enhance the flexibility of SCRM(Similar Case Retrieval Module) involving fuzzy concept in matching the cases. SCRM is tested In verify the feasibility to select pneumatic linear components and is peformed effectively.

• Proceedings of the Korean Institute of Intelligent Systems Conference
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• 1995.10b
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• pp.285-292
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• 1995

최근 규칙베이스 추론과 사례베이스 추론의 통합화에 의한 추론이 다양하게 시도되 고 있다. 본 논문에서는 규칙과 사례를 동일한 형태로 표현하고, 규칙베이스와 사례베이스를 통합한 새로운 통합 추론 방법을 제안한다. 지식은 논리의 기하학적 모델을 이용하여 정보 를 논리적으로 해석하며, 동일한 형태로 표현된 규칙과 사례를 Boole 함수의 미분 및 전개 방법을 이용하여 추론하는 방법을 제안하고 응용예를 통하여 확인하다.

• Journal of Intelligence and Information Systems
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• v.9 no.2
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• pp.121-133
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• 2003

Due to the rapid growth of Internet, means of communication with customers in a traditional customer support environment such as telephone calls are being replaced by mainly e-mail in a Web-based customer support system. Although such a Web-based support is efficient and promises potential benefits for firms, including reduced transaction costs, reduced time, and high quality of support, there are some difficulties associated with responding to many types of customer's inbound e-mails appropriately. As many types of e-mail are received, considerable attention is being paid to methods for increasing the efficiency of managing and responding e-mails. This research proposes an intelligent system for managing customer's inbound e-mails in organizations by applying case based reasoning technique for responding to various customers' inbound e-mails more effectively. In this approach, a case is represented as a frame-typed data structure corresponding to an inbound e-mail, keywords, and its reply e-mail. In the retrieval procedure, keywords and affinity set is developed to index a case, and then the case is represented as a vector, a case vector. Also, cosines value is calculated to measure the similarity between a new inbound e-mail and the cases in the case base. In the adaptation procedure, we provide several adaptation strategies to adapt and modify the retrieved case. The strategies guide to make an outbound e-mail using product databases, databases for customer support, etc. Additionally, the Web-based system architecture is proposed to implement our methodology. The proposed methodology and system will be helpful for developing more efficient Web-based customer support.

• Proceedings of the KAIS Fall Conference
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• 2003.11a
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• pp.185-190
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• 2003

Due to the rapid growth of Internet, means of communication with customers in a traditional customer support environment such as telephone calls are being replaced by mainly e-mail in a Web-based customer support system. Although such a Web-based support is efficient and promises potential benefits for firms, including reduced transaction costs, reduced time, and high quality of support, there are some difficulties associated with responding to many types of customer’s inbound e-mails appropriately .As many types of e-mail are received, considerable attention is being paid to methods for increasing the efficiency of managing and responding e-mails. This research proposes an intelligent system for managing customer’s inbound e-mails in organizations by applying case based reasoning technique for responding to various customers' inbound e-mails more effectively. In this approach, a case is represented as a frame-typed data structure corresponding to an inbound e-mail, keywords, and its reply e-mail. In the retrieval procedure, keywords and affinity set is developed to index a case, and then the case is represented as a vector, a case vector. Also, cosines value is calculated to measure the similarity between a new inbound e-mail and the cases in the case base. In the adaptation procedure, we provide several adaptation strategies to adapt and modify the retrieved case. The strategies guide to make an outbound e-mail using product databases, databases for customer support, etc. Additionally, the Web-based system architecture is proposed to implement our methodology. The proposed methodology and system will be helpful for developing more efficient Web-based customer support.

• Journal of Intelligence and Information Systems
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• v.20 no.3
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• pp.109-131
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• 2014

As the demand of nuclear power plant equipment is continuously growing worldwide, the importance of handling nuclear strategic materials is also increasing. While the number of cases submitted for the exports of nuclear-power commodity and technology is dramatically increasing, preadjudication (or prescreening to be simple) of strategic materials has been done so far by experts of a long-time experience and extensive field knowledge. However, there is severe shortage of experts in this domain, not to mention that it takes a long time to develop an expert. Because human experts must manually evaluate all the documents submitted for export permission, the current practice of nuclear material export is neither time-efficient nor cost-effective. Toward alleviating the problem of relying on costly human experts only, our research proposes a new system designed to help field experts make their decisions more effectively and efficiently. The proposed system is built upon case-based reasoning, which in essence extracts key features from the existing cases, compares the features with the features of a new case, and derives a solution for the new case by referencing similar cases and their solutions. Our research proposes a framework of case-based reasoning system, designs a case-based reasoning system for the control of nuclear material exports, and evaluates the performance of alternative keyword extraction methods (full automatic, full manual, and semi-automatic). A keyword extraction method is an essential component of the case-based reasoning system as it is used to extract key features of the cases. The full automatic method was conducted using TF-IDF, which is a widely used de facto standard method for representative keyword extraction in text mining. TF (Term Frequency) is based on the frequency count of the term within a document, showing how important the term is within a document while IDF (Inverted Document Frequency) is based on the infrequency of the term within a document set, showing how uniquely the term represents the document. The results show that the semi-automatic approach, which is based on the collaboration of machine and human, is the most effective solution regardless of whether the human is a field expert or a student who majors in nuclear engineering. Moreover, we propose a new approach of computing nuclear document similarity along with a new framework of document analysis. The proposed algorithm of nuclear document similarity considers both document-to-document similarity (${\alpha}$) and document-to-nuclear system similarity (${\beta}$), in order to derive the final score (${\gamma}$) for the decision of whether the presented case is of strategic material or not. The final score (${\gamma}$) represents a document similarity between the past cases and the new case. The score is induced by not only exploiting conventional TF-IDF, but utilizing a nuclear system similarity score, which takes the context of nuclear system domain into account. Finally, the system retrieves top-3 documents stored in the case base that are considered as the most similar cases with regard to the new case, and provides them with the degree of credibility. With this final score and the credibility score, it becomes easier for a user to see which documents in the case base are more worthy of looking up so that the user can make a proper decision with relatively lower cost. The evaluation of the system has been conducted by developing a prototype and testing with field data. The system workflows and outcomes have been verified by the field experts. This research is expected to contribute the growth of knowledge service industry by proposing a new system that can effectively reduce the burden of relying on costly human experts for the export control of nuclear materials and that can be considered as a meaningful example of knowledge service application.

• The Journal of Society for e-Business Studies
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• v.11 no.2
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• pp.31-48
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• 2006

Commercial internet auction systems have been successfully used recently. In those systems, because auction prices of auction items are given by sellers only, the success bid rate can be decreased due to the large difference between the reserve price and the normal price. In this paper, we propose an agent that generates auction prices to sellers based on past auction data and item prices gathered from the web Through performance experiments, we show that the successful bid rate increases by preventing sellers from making unreasonable reserve prices. Using the pricing agent, we design and implement an XML-based auction system on the web.

• Korean Journal of Construction Engineering and Management
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• v.3 no.3 s.11
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• pp.49-57
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• 2002

This paper describes the second stage of the work aiming at proposing a reasonable risk management response system for construction safety. By means of questionnaires/interviews and two sample t-tests, significant risk factors are identified for three different conditions. Then a Case-Based Reasoning System is built for use at construction sites to simulate possible accidents. This Construction Management Reasoning System(CMRS) nay be used by safety managers at sites every day (or education and training of workers to prevent accidents. The case base built so far is limited to the construction of expressway bridges. There is much need for further research since the simulation of possible accidents is to be a good means to enhance safety awareness of construction workers.

• The Journal of Information Systems
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• v.10 no.2
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• pp.5-32
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• 2001

The main goal of this research is at the development of a bundle product suggestion sub-system of an internet shopping mall for fishery products, which can reduce the search cost of user. To achieve the goal, we first study tie key factors of successful direct commerce for fishery products, and second, we design a bundle product suggestion module and its sub-module. For this, we identify the objectives of system, and write out the necessary functions of the system and models(process model, data model, dynamic model) through the analysis of user requirements. Based on the functions and models, we design user interfaces, database, processes, and knowledge base. In designing knowledge base and inferencing strategy, we consider two intelligent agent approach(optimal algorithms, heuristic rules) and suggest one more approach(case-based reasoning). The intelligent agent can be used in enhancing the suggestion of multiple fishery product simultaneously. The system analysis and design documents presented as the research results can be used to provide good guidelines to the companies who consider developing an production suggestion agents.