• The Korean Journal of Ecology
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• 제21권3호
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• pp.269-276
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• 1998

The study of the Rana plancyi, was done during the calling period at a pond in Osong, Chungbuk, Korea from May to the middle of August of 1996 and 1997. Five basic types of call-A, B, C, D, E, - were identified in Rana plancyi according to the structure of call types. The structure of A type call has only one pulse, B type call has two pulses and C, D type call has one separated pulse which is called introductory call and pulse group as follow it. On the other hand, E type call has 3-6 separate pulses. The interval between introductory call and pulse group is $0.73{\pm}0.29$ s(n=159) in C type call and $0.60{\pm}0.21$ s (n=48) in D type call. The number of pulses in the pulse group is $30.08{\pm}8.69$ in C type call and $15.78{\pm}2.40$ in D type call. An increase in water temperature induces a decrease in C and D type call duration (C type call r= -0.4153, p<0.001, D type call r=-0.7064, p<0.001). In case of C and D type call, the interval between introductory call and pulse group influenced more call duration than pulse group duration. We regarded A, B type call as a territorial call and C, D type call as a mating call and we recognized that E type call has the function of threat or alarm.

• 한국동물학회지
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• 제39권2호
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• pp.207-214
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• 1996

Five call types of the genus Hyla in habitats around South Korea were classified according to some attributes of their advertisement calls (note duration, note intenral, dominant frequency, sonagram patterns. Among the call types, the E-type was more distinctive than the other call types in that it had a metal sound and much longer note duration and note intenral. This result indicated that some divergence had occurred in the advertisement call of the genus Hylo, though this was found in alimited number of regions and its occurrence was small.

• Communications for Statistical Applications and Methods
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• 제18권2호
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• pp.237-244
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• 2011

In call forecasting literature, both the seasonal autoregressive integrated moving average(ARIMA) type models and seasonal linear models have been popularly suggested as competing models. However, their parallel comparison for the forecasting accuracy was not strictly investigated before. This study evaluates the accuracy of both the seasonal linear models and the seasonal ARIMA-type models when predicting intra-day call arrival rates using both real and simulated data. The seasonal linear models outperform the seasonal ARIMA-type models in both one-day-ahead and one-week-ahead call forecasting in our empirical study.

• 유통과학연구
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• 제14권5호
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• pp.91-96
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• 2016

Purpose - Although various studies have been conducted on the stress of service employees, there are still lack of studies regarding job stress and job satisfaction of call center workers. Especially there are quite few studies on the job stress according to employment type. This study focused on job stress and job satisfaction for call center employees and the correlation between the two factors and aimed to provide basic materials for seeking for the plans to reduce job stress and improve job satisfaction. Research design, data, and methodology - Frequency, percentage, and mean value were calculated through descriptive statistics in order to find out demographic characteristics, level of job stress, and job satisfaction. Differences in job stress according to employment type were calculated by using one-way ANOVA. Correlation between job stress and job satisfaction were identified through empirical analysis with Pearson's correlation coefficient. 150 materials were used for final analysis. The collected materials were analyzed to get statistics by using SPSS 20. Results - First, as for the job stress of call center workers, overall mean value was 2.54 in 4-point scales. Among the six sub-factors, job demands had the highest score, which was 2.67. Second, as for the job stress according to employment type, others showed higher score than mean value followed by contract job and full-time job in that order, in terms of job insecurity and organizational system. In terms of inappropriate remuneration, contract job showed higher score than mean value followed by others and full-time job. Third, as for the satisfaction with job, the mean value was 2.37 in 4-point scale and "very much satisfied" was only 3.3%. Lastly, in terms of job stress and job satisfaction, all sub-factors except for job demands showed significant correlation. The more job stress increased, the more job satisfaction decreased. Conclusions - First, as a result of analyzing job stress according to the employment type of call center workers, job stress increased more when the employment type was not full-time. Therefore, it was assumed that self-rescue efforts should be followed for effective employment management of call center business where contract employment takes most part as well as efforts to transfer them to full-time job. Second, decrease in job satisfaction of call center workers may affect the performance of an organization as well as service quality of the company providing the service. Therefore, various supports are required to decrease job stress and increase job satisfaction for call center workers through the expansion of rest area or break time. Third, I could recognize that there were lack of academic research on call center business in the whole service industry. Therefore, further research should be conducted more actively in the future. In particular, this study has special significance in the aspect that there were few studies on the job stress of call center workers according to employment type.

• Animal Systematics, Evolution and Diversity
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• 제31권3호
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• pp.160-175
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• 2015

The echolocation calls of bats can provide useful information about species that are generally difficult to observe in the field. In many cases characteristics of call structure can be used to identify species and also to obtain information about aspects of the bat's ecology. We describe and compare the echolocation call structure of 14 of the 21 bat species found in Korea, for most of which the ecology and behavior are poorly understood. In total, 1,129 pulses were analyzed from 93 echolocation call sequences of 14 species. Analyzed pulses could be classified into three types according to the pulse shape: FM/CF/FM type, FM type and FM/QCF type. Pulse structures of all species were consistent with previous studies, although geographic variation may be indicated in some species. Overall classification rate provided by the canonical discriminant analysis was relatively low. Especially in the genera Myotis and Murina, there are large overlaps in spectral and temporal parameters between species. On the other hand, classification rates for the FM/QCF type species were relatively high. The results show that acoustic monitoring could be a powerful tool for assessing bat activity and distribution in Korea, at least for FM/QCF and FM/CF/FM species.

• 한국의류학회지
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• 제27권3_4호
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• pp.429-440
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• 2003

The purpose of this study is to classify the types of men's shoulders through the criteria which represent the characteristic of men's shoulders. In addition, we introduce new bodice patterns depending on our classification. We have the fo11owing conclusions based on our sample size of 200 men's shoulders: 1. The result of factor analysis indicates that six factors are extracted and they consist of 62.3% of total variance. We then choose three factors as standard items for our classification of the shape of men's shoulders. 2. We divide the shape of shoulders into three categories: bent, slopeness, and thickness. Each category is divided into three subcategories. (a) Bent: If one's shoulders are bent forward or backward, then we call them front or back-bent type. Otherwise, they are called standard-bent type. (b) Slopeness: If one's shoulders have an easy or steep slope, then we call them easy or steep slope type. Or else, they are called standard slope type. (c) Thickness: If one's shoulders are thick or thin, then we call them thick or thin type. Otherwise, we call them standard thick type. 3. According to the frequency based on our data entries of 200 men's shoulders, we introduce five new types of men's shoulders. 76.5% of examined men's shoulders belong to one of these five types: (a) 8.0% of standard slope and back-bent type: (b) 9.5% of easy slope and standard-bent type; (c) 45.5% of standard slope and standard-bent type; (d) 5.5% of steep slope and standard-bent type; (e) 8.0% of standard slope and back-bent type. 4. The suitability of new basic bodice patterns based on the types of men's shoulders are demonstrated by the high approval rate of the subjects who participate in testing.

• 한국정보시스템학회지:정보시스템연구
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• 제8권1호
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• pp.109-129
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• 1999

This study deals with the problem of information dissemination in a communication network, which is defined to be the process whereby a set of messages, generated by an originator, is transmitted to all the members within the network. Since this type of message generally includes control data to manage the network or global information that all members should know, it is to be required to transmit it to all the members as soon as possible. In this study, it is assumed that a member can either transmit or receive a message and an informed member can transmit it to only one of its neighbors at time. This type of transmission is called 'local broadcasting' Several schemes of call sequencing are designed for a general-type network with nonuniform edge transmission times, and then computer simulations are performed. Some heuristics for information dissemination are proposed and tested. For this, optimal call sequence in a tree-type network, sequencing theory and graph theory are applied. The result shows that call sequencing based on the shortest path tree is the most desirable.

• Journal of applied mathematics & informatics
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• 제26권5_6호
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• pp.1021-1035
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• 2008

In this paper, we analyze an N-design call center with skill-based routing, in which one pool of agents handles two types of calls and another pool of agents handles only one type of calls. The approximate analysis is motivated by a computational complexity that has been observed in the direct stochastic approach and numerical method for finding performance measures. The workforce staffing policy is very important to the successful management of call centers. So the allocation scheduling of the agents can be considered as the optimization problem of the corresponding queueing system to the call center. We use a decomposition algorithm which divides the state space of the queueing system into the subspaces for the approximate analysis of the N-design call center with two different types of agents. We also represent some numerical examples and show the impact of the system parameters on the performance measures.

• 한국IT서비스학회지
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• 제18권3호
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• pp.17-35
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• 2019

Call centers do not simply play a role of responding to customers' calls, but they have developed into a core unit for maintaining competitiveness through services, marketing, or sales. Since the service quality of call centers heavily affects customer satisfaction, organizations have focused on enhancing it by reducing waiting time and increasing service level. One of the techniques, which improve the service quality of call centers, is to employ multi-skilled agents that can handle more than one type of calls. This study deals with three issues relevant to multi-skilled agents. First, we analyze how the way of allocating a specific group of agents to a set of skills affects the performance of call centers. Secondly, we investigate the relationship between the number of multi-skilled agents and the performance of call centers. Finally, we examine the impact of agent selection rules on the performance of call centers. Two selection rules are compared : the first rule is to assign a call to any available agent at random while the other rule is to assign a call preferably to single-skilled agents over multi-skilled agents when applicable. Based on simulation experiments, we suggest three implications. First, as the length of cycles in the agent-skill configuration network becomes longer, call centers achieve higher service level and shorter waiting time. Secondly, simulation results show that as the portion of multi-skilled agents increases, the performance of call centers improves. However, most of the improvement is attained when the portion of multi-skilled agents is relatively low. Finally, the agent selection rules do not significantly affect the call centers' performance, but the rule of preferring single-skilled agents tends to distribute the workload among agents more equally.

• 산업공학
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• 제25권3호
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• pp.327-337
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• 2012

The development of information and communication technology affects people's life in social, cultural, and economic aspects. When this happens in public sector, it gives way more benefits than in private sector because of its high accessibility by public. Among the technological public services in Korea, call center service which provides administrative services by telephone and internet had been spotlighted as a new type of communication between people in demand and public service provider. Public call center service is expected to be continuously diffused in years due to its accessibility and convenience for public users. This study analyzes diffusion pattern of public call center service in Korea using Bass model and tries to suggest appropriate diffusion strategies. For practical cases, three most popular public call centers in Korea are analyzed in light of diffusion pattern and operating strategies. Our analyses identify that public call centers in Korea are facing continuous diffusion in two years and there exist certain strategies to efficiently expedite the diffusion.