• The Journal of Korean Institute of Communications and Information Sciences
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• v.26 no.12B
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• pp.1677-1685
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• 2001

In this paper, we propose a call admission control scheme that can be performed within guaranteeing of required QoS(Quality of Services) in DS-CDMA(Direct Sequence-Code Division Multiple Access) reverse link. It has been performed rely on a physical channel numberonly and based on quality of received signal from MODEM(modulator/demodulator) part in established study. In other methods, the standard for services would have been set from statistical analysis of users\` location and using received power level in BTS(Base Transceiver Station). These ways bring about not only system loads but time delay or great differences from real environment. To solve these problems, we propose a call drop rate estimation algorithm for the purpose of call admission control based on measured value at LNA(Low Noise Amplifier) ports of BTS(Base Transceiver Station) in real time. This method proposed in this paper estimates a quality of offered service in real time, reduce system loads and shorten time delay which is needed to determine the standard for call admission control. But it requires a additional 17W complexity which can measure received signal power in BTS and estimate call drop rate.

• International Journal of Contents
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• v.5 no.3
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• pp.1-7
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• 2009

The importance and the value of call center callers are increasing since they play very crucial roles as representatives of their companies at the closest contact point with customers. However, they have low satisfaction at work and are more likely to leave their jobs due to the fact that they are exhausted from heavy work load; they provide less pay and less chance for promotion than other jobs in the same industry. The high turnover costs companies high expenses on finding and training new callers. In the mean time, customer satisfaction may drop and it can give the customers negative image of the company. Therefore, solutions are required to keep the turnover of call center callers to the minimum. In this study, call center employees in Gwangju area were investigated for their job attitude and turnover intention. Based on the results, several implications are suggested.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.31 no.3B
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• pp.232-238
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• 2006

We propose a novel call admission control scheme which improves the handoff drop and the new call block probabilities of high priority services, minimizing the negative impact on low priority services, in multimedia service cellular networks. This paper proposes three schemes to solve this problem; the packing scheme in which available channels of a cell distributed to each frequency channel are concentrated on one frequency channel and a high transmission rate service is assigned to the frequency channel; the queuing scheme in which the queue is used for high transmission rate calls; and the power reallocation scheme in which the power assigned to calls under service is temporarily reduced and a high transmission rate service is allowed. The simulation results revealed that our scheme improved the drop and the block probabilities of the high priority services compared with the conventional scheme.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.22 no.5
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• pp.1075-1082
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• 1997

In this paper, we propose a channel assignment scheme for reducing call blocking rate in a base station(BS) of DS-CDMA cellular systems. The proposed scheme can e applied to the case where the capacity of reverse radio link is enough, but not are the available traffic channels performing the digital modulation and demodulation functions between a mobile station and the base station. The proposed scheme takes advantage of the feature of soft handoff in which a mobile station keeps its communication link even if one of the two communication links is released. The scheme estimates the mean and variance of the received power level measured at the base station before assigning a traffic channel for a new call request. The BS makes decision based on the estimated balues whether the new call request will be accepted or not. If it is decided that the capacity of reverse radio link is enough, but all traffic channels are not available, then the BS increases the soft handoff parameter T_DROP to release the traffic channels of mobile stations loactedin soft handoff area. The BS assigns the released traffic channel to anew call or a handoff call. The performance of the proposed channel assignment scheme is evaluated by computer simulation. The results show that the call blocking rate for new calls and handoff calls is reduced.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.37A no.9
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• pp.762-771
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• 2012

In this paper, we propose an adaptive power control scheme employing a self-optimization concept in femtocell systems, in order to improve system capacity, thereby reducing call-drop probability. In the proposed scheme, each femto base station(FBS) controls individual channel's transmission power base on two parameters; the neighboring cell's transmission power for each individual channel which is delivered from a femto-gateway and the received power strength from neighboring cells which is periodically measured by means of a spectrum sensing. Adaptive adjustment of individual channel's transmission power in accordance with femto mobile station(FMS) mobility features can also reduce undesirable handovers and evenly distribute traffic load over all femtocells. In addition, the manipulative control of channel's transmission power is able to keep the system coverage and the call-drop probability within an acceptable range, regardless of density of femtocells. Computer simulation shows that the proposed scheme outperforms existing schemes in terms of the system coverage and the call-drop probability.

• Journal of KIISE:Computing Practices and Letters
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• v.6 no.1
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• pp.103-112
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• 2000

As today's market share of Intelligent Network (IN) service and wireless tele-communication is growing rapidly, the increment in service requests of wireless IN service subscribers and users has to be taken into account for implementing advanced IN services. In this paper, we design Global Service Logic for IN Freephone service, which is one of the commercially most interesting IN services, applied call queuing service feature with mass call processing to enhance call completion rate by considering the mobility of wireless service subscribers with mobile terminals as well as existing wireline service subscribers. Due to the location management of each IN subscribers 'mobile terminals, we design the structure and operation mechanism of Queue Manager which adjusts dynamically service subscribers groups according to their mobility. We optimize the queue size according to the call attempt rate and drop rate, and present the appropriate waiting time in the queue.

• The Journal of the Acoustical Society of Korea
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• v.17 no.4E
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• pp.28-34
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• 1998

In most switching system, the processing unit is designed to work efficiently even at relatively high loads, but when the offered traffic exceeds a particular level, the rate of completed calls can fall drastically. A single call handled by the switching system consists of a sequence of events or messages that has to be processed by the control unit. The control unit is not only incapable of handling all of the offered calls, but also its call handling capability can drop as the offered load increases. The real time available for call processing is a critical resource that requires careful management. Therefore, the overloading of this resource must be detected by a subscriber in the from of a dial tone delay or an uncompleted call which is either blocked or mishandled. The subscriber may respond by either dialing prematurely or by re-attempting a call. This action can further escalate the processors load, which is spent for uncompleted calls. Unless a proper control is used, the switching system can finally break down. In this paper, we paper, we propose a fuzzy overload detection and control method for switching systems, which can by generating fuzzy rules via fuzzy aggregation networks. Simulation results involving a switching system is given.

• Proceedings of the Korean Society of Precision Engineering Conference
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• 2012.05a
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• pp.1223-1224
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• 2012

• Journal of information and communication convergence engineering
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• v.6 no.1
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• pp.68-72
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• 2008

The VoIP(Voice over IP) has been worldwide used and already put to practical use in many fields. However, it is needed to ensure secret of VoIP call in a special situation. It is relatively difficult to eaves-drop the commonly used PSTN in that it is connected with 1:1 circuit. However, it is difficult to ensure the secret of call on Internet because many users can connect to the Internet at the same time. Therefore, this paper suggests a new model of Internet telephone for eavesdrop prevention enabling VoIP(using SIP protocol) to use the VPN protocol and establish the probability of practical use comparing it with Internet telephone.

• Journal of the Korea Society for Simulation
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• v.7 no.2
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• pp.153-165
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• 1998

In the Is-95 soft handoff scheme of CDMA, there occurs a tradeoff between improving quality due to the space diversity and additional resource management like updates of the active set during soft handoffs. In addition, if a mobile terminal is alternating two adjacent cells, a well-known phenomenon called ping-ping causes the resource management to be seriously degraded. By noting that in general the probability that a user initiates additional handoffs is exponentially decreased as the user has already handed over one or more times, we present a soft handoff algorithm making use of handoff profiles of mobile terminals to improve resource utilization. In the proposed algorithm the number of handoffs made so far during the call is recorded in the mobile profile and the profile data is used for adjusting handoff parameters such as the value of add or drop threshold (T_ADD or T_DROP). Through simulations, the result of the proposed algorithm is shown to improve the handoff performance by lowering the number of handoffs while simultaneously reducing resource waste.