• 한국정보통신설비학회:학술대회논문집
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• 2002.08a
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• pp.242-245
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• 2002

정부는 시내전화 및 지능망서비스(080)에 대하여 2003년 상반기부터 번호이동성 서비스를 제공하도록 규정하고 있다. 번호이동성 서비스는 사업자간에는 경쟁을 활성화시키고 가입자에게는 이용의 편리함을 제공하기 위한 서비스로 서비스 유형으로는 서비스제공자 이동성(Service Provider Portability), 위치이동성(Location Portability) 및 서비스이동성(Service Portability)이 있다. 그리고 서비스 구현방식으로는 크게 교환기 기반 방식(Remote Call Forwarding)과 지능망방식(All Call Query, Query on Release)이 있다. 국내 번호이동성 서비스 적용 방식은 지능망 방식인 QoR 방식으로 결정되었으나 최근의 통신환경의 변화를 감안하여 서비스 도입 초기의 효율적인 서비스 도입을 위한 종합적인 재검토가 이루어지고 있다. 이에 따라 본 논문에서는 QoR 방식의 번호이동성 서비스를 위하여 교환기에서 필요한 필요 기능 및 기술적 문제점들을 교환계위별로 고찰하고자 한다.

• Journal of The Korean Society of Clinical Toxicology
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• v.12 no.1
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• pp.1-7
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• 2014

Purpose: The purpose of this study is to find differences in the demographics of toxic exposed patients and substance between call based poison information data and hospital based poison information data. Methods: Seoul 1339 call-response data were used as call based poison data and toxic related injury surveillance data of the Korean center for disease control and prevention (KCDC) were used as hospital based poison data. Age, sex, the kind of exposed substance, reasons for exposure, and exposure routes were compared between two data sets. We analyzed the presence or not of documentation on the name and amount of exposed substance, symptoms after exposure in call based poison data. Results: Seoul1339 poison data included a total of 2260 information related to toxic exposure and KCDC poison data included 5650 poison cases. There was no difference in sexual distribution. Pediatric exposure and accidental exposure were more common in call based poison data. The most common exposed substances were household products in call based poison data and medicines in hospital based poison data, respectively. Documents regarding amount and time of toxic exposure and symptoms after toxic exposure were not recorded exactly in call based poison data. Conclusion: There were significant differences in age, reasons for toxic exposure, and the kinds of exposed substances. Poison information data from both pre-hospital and hospital must be considered.

• Progress in Superconductivity and Cryogenics
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• v.17 no.4
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• pp.34-37
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• 2015

Developing Magnetoencephalography (MEG) based on Superconducting Quantum Interference Device (SQUID) facilitates to observe the human brain functions in non-invasively and high temporal and high spatial resolution. By using this MEG, we studied alpha rhythm (8-13 Hz) that is one of the most predominant spontaneous rhythm in human brain. The 8-13 Hz rhythm is observed in several sensory region in the brain. In visual related region of occipital, we call to alpha rhythm, and auditory related region of temporal call to tau rhythm, sensorimotor related region of parietal call to mu rhythm. These rhythms are decreased in task related region and increased in task irrelevant regions. This means that these rhythms play a pivotal role of inhibition in task irrelevant region. It may be helpful to attention to the task. In several literature about the alpha-band inhibition in multi-sensory modality experiment, they observed this effect in the occipital and somatosensory region. In this study, we hypothesized that we can also observe the alpha-band inhibition in the auditory cortex, mediated by the tau rhythm. Before that, we first investigated the existence of the alpha and tau rhythm in occipital and temporal region, respectively. To see these rhythms, we applied the visual and auditory stimulation, in turns, suppressed in task relevant regions, respectively.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2001.10a
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• pp.379-382
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• 2001

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.17 no.6
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• pp.1-13
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• 2018

The number of deaths in Korea is higher than the OECD average. Therefore, an e-Call system is being developed as a vehicle ICT-based emergency rescue system that automatically detects an accident in the event of a vehicle accident and transmits related information to the center. In order to overcome the limitations of social acceptability and function of e-Call system, we propose a model that allows users to be aware of the necessity of service voluntarily. We predicted the market share of e-call services according to the proposed business model and analyzed it through B/C analysis. Benefits are calculated on a penetration basis, and device purchase and communications costs are calculated for each period. B/C analysis shows that pessimistic scenarios are 0.98 in 2025 and 1.01 in 2030. In an optimistic scenario, it is 1.05 in 2025 and 1.20 in 2030, which is more economical.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.10
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• pp.290-299
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• 2018

This study was conducted to clarify the mediating effects of self-efficacy and organizational commitment on the level of depression associated with emotional labor and occupational stress of call center representatives. The survey subjects were 486 representatives working in four call centers in D city. Data collection was conducted using structured, self-addressed questionnaires from January 5th to 25th, 2017. The results showed that the depression level of the representatives was significantly higher in the emotional labor and occupational stress groups and higher in the low self-efficacy and organizational commitment groups. The correlations between variables revealed a positive correlation between depression, emotional labor, and occupational stress, but a negative correlation between self-efficacy and organizational commitment. Path model analysis revealed that emotional labor and occupational stress had positive effects on depression, while self-efficacy and organizational commitment was negatively influenced. In addition, self-efficacy and organizational commitment had a mediating effect on emotional labor and depression, while organizational commitment had a mediating effect on occupational stress and depression. Therefore, to reduce the depression level of call center representatives, it is necessary to reduce the emotional labor and occupational stress factors, as well as to have a mental health mediation plan to increase self-efficacy and organizational commitment.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.7
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• pp.396-406
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• 2018

The purpose of this study was to investigate the causal relationship between factors affecting the quality of life (QOL) of call center representatives by applying the PRECEDE model to structural equation modeling. The subjects of the survey were 695 consultants engaged in inbound work at four call centers in D metropolitan city. Data collection was conducted using structured, self-administered questionnaires from November 15th to December 5th, 2016. The results of this study show that the QOL of the reps was significantly negatively correlated with mental health and emotional labor but significantly positively correlated with work environment, self-efficacy, organizational support, and organizational commitment. The results of structural model analysis show that mental health had a negative influence on QOL, whereas work environment and self-efficacy had a positive influence. In addition, emotional labor had a negative effect on mental health, but organizational commitment and work environment had lowered emotional labor level. In addition, organizational support had enhanced employee self-efficacy and organizational commitment, and organizational commitment had mitigated emotional labor. Therefore, it is necessary to implement a health promotion program to improve the QOL of call center reps.

• Journal of IKEEE
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• v.19 no.3
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• pp.327-334
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• 2015

Various types of middle-ware were created for integration between legacy systems and newly built systems. RPC(Remote Procedure Call), MOM(Message Oriented Middle-ware) and TM(Transaction processing Monitor) are the typical types of middle-ware. One of the most known MOM type middle-ware is PS(Publish/Subscribe). PS enables to create a system which has low coupling and high scalability. But PS based systems also have low cohesiveness. On the contrary, RPC has high cohesiveness but also has high coupling. This paper proposed design and implementation of hybrid model which offset disadvantages of RPC and PS.

• ETRI Journal
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• v.19 no.3
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• pp.186-201
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• 1997

In this paper, a home location register (HLR) for CDMA mobile communication system (CMS) is introduced. It stores the mobile station (MS) subscribers locations and supplementary service information. Call processing procedures for HLR are developed to receive and store subscriber's location coming from mobile exchange (MX) during the location registration, and to transfer subscriber's location and supplementary service information to the MX during the mobile-terminated call setup. For fast call processing by increasing database access speed, a memory-resident database management system is devised. For Easy and secure HLR operation, administration and maintenance functions and overload control mechanisms are implemented. Designed HLR hardware platform is expandable and flexible enough to reallocated software blocks to any subsystems within the platform. It is configurable according to the size of subscribers. An authentication center (AC) is developed on the same platform. It screens the qualified MS from the unqualified. The calls to and from the unqualified MS are rejected in CMS. To authenticate the MS, the AC generates a new authentication parameter called "AUTHR" using shared secret data (SSD) and compared it with the other AUTHR received from the MS. The MC also generates and stores seed keys called "A-keys" which are used to generate SSDs. The HLR requirements, the AC requirements, software architecture, hardware platform, and test results are discussed.

• ETRI Journal
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• v.25 no.1
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• pp.34-40
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• 2003

This paper considers a TMN-based management system for the management of public ATM switching networks using a four-level hierarchical structure consisting of one network management system, several element management systems, and several agent-ATM switch pairs. Using Jackson's queuing model, we analyze the effects of one TMN command on the performance of the component ATM switch in processing local calls. The TMN command considered is the permanent virtual call connection. We analyze four performance measures of ATM switches- utilization, mean queue length and mean waiting time for the processor directly interfacing with the subscriber lines and trunks, and the call setup delay of the ATM switch- and compare the results with those from Jackson's queuing model.