• Title/Summary/Keyword: Call Center

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Evaluation of the Forest Bird Community by using a Sound Recording System -Verification for the Avifauna evaluation in the non-breeding season -

  • Yoo, Seung-Hwa;Han, Hyun-Jin;Kim, Dong-Won;Joo, Woo-Young
    • Korean Journal of Environment and Ecology
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    • v.29 no.2
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    • pp.174-183
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    • 2015
  • We have conducted a verification test of correlation between bird community indices and bird sound recording results in order to use the equipment which deals with the automatic sound collecting system, the song meter. The study areas include four sites which are Gombaeryoung and Zochimryoung in Jeombongsan Mountain and Jookryoung and Gochiryoung in Sobaeksan National Park. We collected the bird sound data five times using a sound recorder and field survey results in the same place of the study site. As a result of the sound recording from the field survey, the species recorded by three researchers of sound analyst include common resident species or species which have a relatively conspicuous call and song. On the contrary, the species recorded by only one researcher are a relatively rare or inconspicuous species or was familiar with the personal experiences of each researcher. The number of species recorded by only one researcher totaled fourteen species (36.8 %), and that of two researchers totaled twelve species (31.6 %), and that of three researchers totaled twelve species (31.6 %). The correlations of the number of species among three researchers was not significant in some results, but the sum or maximum count of the number of species was useful to estimate a significant correlation between the result of researchers and the indices of field surveys. As a result of correlation analysis by using sound recordings, the maximum number of species among the three researchers significantly correlated with the number of species, the species diversity index and the species abundance index in the field survey at the same site, however it did not correlate with the number of individuals and species evenness index. As a result of sound analysis collected from the stationary sound recording system; song meter, the number of frequencies in bird songs and calls correlated with the number of species in the field survey at the same site. The number of calls and songs decreased as time went by. Finally, we could test the active time range and change the activity strength by using a sound recording system. In particular, that sound recording system is able to collect data in same time and site, so it is expected so that the equipment not only replenish a shortage of researchers and survey periods in field research in a short term monitoring survey, but also be able to acquire statistical objectivity.

A Comparative Study of Geological Characteristics between Traditional Spa and Newly-established Spa (전통온천과 신설온천의 지질학적 특성 비교)

  • Lee, Young-Hee
    • Journal of the Korean Geographical Society
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    • v.42 no.6
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    • pp.851-862
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    • 2007
  • The main reason of environmental pollution and destruction due to an indiscreet development of spa is the law of spa in use. According to the law of spa, the water of spa is ordained not mineral component and its efficacy but water temperature of over $25^{\circ}C$. Therefore this research was to analyze the differences between traditional spa and newly-established spa based on heat flow, geological rock, and fault relating to spa in order to call attention to a revision of the law of spa. According to the results, the location of the traditional spas was in accord with places which are Pohang, Bugok, Dongrae and Haeundae-gu of Busan, Uljin, Chungju, Usung-gu of Daejeon, Yesan, Asan, and Ichon. The heat flow of these places is over 67mW/m2 that is an average of South Korea. Relating to a fault, 92.3% of the traditional spas concurs with a fault and 33.5% of newly-established spa is in accord with a fault. 58.2% of the traditional spas and 42.7% of the newly-established spa are consistent with the granite.

Performance Analysis of an Adaptive Sector System for Terrestrial Station in Ad-hoc Communication System Between Vessels (선박 간 ad-hoc 통신 시스템에서 육상국용 적응 섹터 시스템의 성능 분석)

  • Lee, Hyung-beom;Kim, Seung-geun;Kim, Jun-ho;Kim, Min-sang;Ko, Hak-lim;Im, Tae-ho
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.41 no.2
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    • pp.263-268
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    • 2016
  • A rapid increase of data amount, used in ship-to-ship transmission of safety and logistics information, ships in the inland sea have trouble transmitting real-time information transmission due to an increase in traffic load caused by data transmitted by land station and offshore ships. In this study, therefore, communication is carried out by adaptively controlling the detailed beam width based on the distribution of offshore ships in land station durable in marine environment. Then after the adaptive sector system enabling real-time communication support between ships concentrated in an inland sea and land station is applied, the performance verification is conducted based on the respective Call Blocking Rates of an omnidirectional antenna, fisted sector system, and adaptive sector system. The performance verification result shows that adaptive sector system has better performance than the fixed sector system as the density of ship, q value, increases, and that the smaller the beam width is, the better performance of adaptive sector system will be.

A Study to analyze Management Perfomance Building BSC for Hotels (BSC시스템 구축을 위한 호텔기업의 전략적 탐색)

  • Chung, tae-woong
    • Proceedings of the Korea Contents Association Conference
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    • 2008.05a
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    • pp.343-347
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    • 2008
  • There are two kind of system in hotel for evaluating management. the first is infra system, for example Front management system - reservation system, C/I, C/O system, POS system , web system, call center management -, Back office system, interface system, and so on which manage direct control for hotel, and next is strategic system, for example BSC , CS . which is supporting hotel management. The purpose of this study was to find using the Balanced Scorecard to evaluate hotel management perfomance. Management performance is based on productivity, quality, time, effect, and responsiveness. Hotel economic value is not equal visual asset which is measured financial value. It is include hotel brand, image, customers who have good loyalty, employees who give customers special service, and systems which was affected by internal process. In conclusion, innovation, growth, internal system process, empioyee and customer have effect hotel performance. Therefore hotel has to know non-financial performance which has positively relate to financial performance.

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The Trend of Integrated Solution Service Based on VoIP and Voice Recognition (VoIP와 음석인식에 기반한 통합솔루션 서비스 동향)

  • Oh, Jae-Sam;Yoon, Young-Keun
    • Journal of Information Technology Services
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    • v.1 no.1
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    • pp.57-66
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    • 2002
  • We are looking at the two different kinds of IT on this paper. One is VoIP and the other is VR (voice recognition). We are more interesting at the evolving techniques and services produced by combining the two techniques mentioned above. Recently, there are so many services and products appeared in the market using voice recognition technique. Now the technique has progressed on the level that can even replace the user interfaces using the QUI or general DTMF. Therefore, we are expecting so many various new services showed UP In the market which is combination of the VoIP and VR. Up until now, three models are available in the field which are wired telephone, wireless telephone, and wireless internet. We know the effectiveness of the VoIP is maximized more when this technique is combined with others rather than used alone without other techniques.

A Study of "Missed Encounter" between American Culture and Latin Culture and the Border Theory (미국문화와 라틴문화의 '어긋난 조우'와 탈경계성 연구: 테오도르 루스벨트와 호세 마르티, 그리고 1898년 미서 전쟁을 중심으로)

  • Shin, Myoung Ash
    • Cross-Cultural Studies
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    • v.25
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    • pp.55-85
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    • 2011
  • Many States such as Arizona, Texas, New Mexico, Colorado, California, New Mexico, Florida were obtained either from Spanish Empire or from Mexico. In 1848 due to the Guadalupe-Hidalgo treaty America could obtain half of the original territory of Mexico. American identity cannot be understood without the history of American expansionism further consolidated by the Spanish-American War in 1898, which brought other ex-Spanish colonies such as Guam, Puerto Rico, the Philippines to the US. The US's interest in these territories dates back to the Monroe doctrine in 1823 when Monroe "declared the Americas off-limits to any new European colonization." America justifies their expansion based on the notion of Manifest Destiny which was created by O'Sullivan at the hight of American fever to annex Texas to US. The intent of this paper is to study how Anglo-Saxon and Latin Culture clashed against each other especially right before and after the Spanish-American War. In this study the American hero, Theodore Roosevelt and Latin American hero, $Jos{\acute{e}}$ Martí will be compared, though they did not meet each other during the Spanish-American war due to Marti's early death in 1895 at the battle for the Cuba Libre. Their comparison is significant in that the former represents the American expansionist spirit and the latter the spirit of Anti-imperialism and Anti-Anglocentrism. Along with the concept of Manifest Destiny of America, 'American exceptionalism' is also mentioned which motivates U.S. to expand further even after the Spanish-American war in the form of 'informal imperialism' characterized by 'gunboat politics'of the US. These discussions will draw attention to how recent theorists such as Bryce Traister criticizes the Border Theory represented by $Jos{\acute{e}}$ David Saldívar. Here the Border Theory is criticized to repeat the discourse of the globalized capitalism which prefers the weak state and the transnational aspects by focusing on the in-betweenness of the border. In the end the paper will focus on how the Border theory as represented by Saldivar is political enough and sets up a resistant example against American expansionism of today in its focus on the call for pan-American and pluri-versal subjectivity of the borderlands. This point will be supported by a discussion of how Saldivar's view is confirmed by Walter Mignolo who advocates the "bottom up" resistance of the indigenous people of Chiapas and other social forums such as World Social Forum and the Social Forum of the Americas derived from the Zapatistas' movement whose motto is "A World in which many world co-exist."

Protein Intake Recommendation for Korean Older Adults to Prevent Sarcopenia: Expert Consensus by the Korean Geriatric Society and the Korean Nutrition Society

  • Jung, Hee-Won;Kim, Sun-Wook;Kim, Il-Young;Lim, Jae-Young;Park, Hyoung-Su;Song, Wook;Yoo, Hyung Joon;Jang, HakChul;Kim, Kirang;Park, Yongsoon;Park, Yoon Jung;Yang, Soo Jin;Lee, Hae-Jeung;Won, Chang Won
    • Annals of Geriatric Medicine and Research
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    • v.22 no.4
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    • pp.167-175
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    • 2018
  • Sarcopenia, a common clinical syndrome in older adults, is defined as decreased muscle mass, strength, and physical performance. Since sarcopenia is associated with the incidence of functional decline, falls, and even mortality in older adults, researchers and health care providers have been keen to accumulate clinical evidence to advocate the screening and prevention of sarcopenia progression in older adults. The factors that may accelerate the loss of muscle mass and function include chronic diseases, inactivity, and deficiency in appropriate nutritional support. Among these, nutritional support is considered an initial step to delay the progression of muscle wasting and improve physical performance in community-dwelling older adults. However, a nationwide study suggested that most Korean older adults do not consume sufficient dietary protein to maintain their muscle mass. Furthermore, considering age-associated anabolic resistance to dietary protein, higher protein intake should be emphasized in older adults than in younger people. To develop a dietary protein recommendation for older adults in Korea, we reviewed the relevant literature, including interventional studies from Korea. From these, we recommend that older adults consume at least 1.2 g of protein per kg of body weight per day (g/kg/day) to delay the progression of muscle wasting. The amount we recommend (1.2 g/kg/day) is 31.4% higher than the previously suggested recommended daily allowance (i.e., 0.91 g/kg/day) for the general population of Korea. Also, evidence to date suggests that the combination of exercise and nutritional support may enhance the beneficial effects of protein intake in older adults in Korea. We found that the current studies are insufficient to build population-based guidelines for older adults, and we call for further researches in Korea.

The research of the way to gain domestic and foreign market economy force of whitening cosmetics (미백화장품 국내외 시장경쟁력 확보방안 연구)

  • Park, Joon-su;kim, heung-gi
    • International Area Studies Review
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    • v.21 no.2
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    • pp.121-141
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    • 2017
  • The world whitening cosmetics market is fast being taken in 'complex functional cosmetics' including complex function. And highly functional cosmetics market that call cosmeceutical market is growing up with highly functional cosmetics market. In addition, natural cosmetics market including whitening function is growing up in the world in complex functional cosmetics. Distribution channel of the world functional cosmetics is digital communication through beauty and digital. Global companies are adding relationship in new space between customer and brand. So worldwide change phenomenon of whitening cosmetics distribution channel will suggest importance that it should be able to communication with customer in non-traditional space. Domestic whitening cosmetics market is decreasing to reference compound annual growth rate -3.61%. While complex type market is increasing to annual growth rate 33.28%. Since 2008, domestic whitening cosmetics market was changed in distribution channel of center of traditional door-to-door sales. Especially, online channel is about 1/6 level of offline, but since 2014, year-on-year increase rate of online showed 27.1%. In the future, it is anticipated that ratio of online sales is above offline. Whitening cosmetics distribution is being changed, and online channel is growing up, so domestic companies will need tragedy targeting new whitening cosmetics distribution channel and traditional offline channel at the same time. If new company go into whitening cosmetics market, the new company will have to consider natural cosmetics in complex functional cosmetics than whitening cosmetics market. To secure domestic competitiveness whitening cosmetics market, securing differentiation of brand or pursuing change of distribution channel, and we need to seek a method that company and customer can forge communication in new space.

Research Trends on Emotional Labor in Korea using text mining (텍스트마이닝을 활용한 감정노동 연구 동향 분석)

  • Cho, Kyoung-Won;Han, Na-Young
    • Journal of Korea Society of Industrial Information Systems
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    • v.26 no.6
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    • pp.119-133
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    • 2021
  • Research has been conducted in many fields to identify research trends using text mining, but in the field of emotional labor, no research has been conducted using text mining to identify research trends. This study uses text mining to deeply analyze 1,465 papers at the Korea Citation Index (KCI) from 2004 to 2019 containing the subject word 'emotional labor' to understand the trend of emotional labor researches. Topics were extracted by LDA analysis, and IDM analysis was performed to confirm the proportion and similarity of the topics. Through these methods, an integrated analysis of topics was conducted considering the usefulness of topics with high similarity. The research topics are divided into 11 categories in descending order: stress of emotional labor (12.2%), emotional labor and social support (12.0%), customer service workers' emotional labor (10.9%), emotional labor and resilience (10.2%), emotional labor strategy (9.2%), call center counselor's emotional labor (9.1%), results of emotional labor (9.0%), emotional labor and job exhaustion (7.9%), emotional intelligence (7.1%), preliminary care service workers' emotional labor (6.6%), emotional labor and organizational culture (5.9%). Through topic modeling and trend analysis, the research trend of emotional labor and the academic progress are analyzed to present the direction of emotional labor research, and it is expected that a practical strategy for emotional labor can be established.

The Effect of Emotional Labor on Job Stress in Customer Counselors: The Moderating Effect of Grit and Social Support (고객상담사의 감정노동이 직무스트레스에 미치는 영향: 그릿과 사회적 지원의 조절효과를 중심으로)

  • Lee, Soo-jin;Han, Cheon-woo
    • Journal of the Korea Convergence Society
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    • v.13 no.1
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    • pp.269-282
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    • 2022
  • The purpose of this study is not only to explore the effects of emotional labor on job stress but also to investigate the moderating effects of grit and social support between emotional labor and job stress. A survey was conducted for 804 call center counselors in Daegu, Daejeon and Suwon to figure out research questions, and the collected data were analyzed with SPSS 25.0. The results of the data analysis are as follows. First, emotional labor of customer counselors was found to have a positive effect on job stress. Second, in the relationship between emotional labor and job stress of customer counselors, grit showed different results according to sub-factors. The higher the Perseverance of Effort, the higher the job stress, and the higher the Consistency of Interest, the lower the job stress. Third, in the relationship between emotional labor and job stress of customer counselors, supervisor support of social support had a moderating effect, while peer support had no moderating effect. It shows that in order to prevent job stress of customer counselors, who have a high intensity of emotional labor, it is necessary to intervene to help them develop a positive perception of themselves through non-cognitive factors such as grit and the support provided by a trusted target. In addition, appropriate intervention methods and educational environment should be supported.