• Title/Summary/Keyword: Call Center

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A Study on Smishing Block of Android Platform Environment (안드로이드 플랫폼 환경에서의 스미싱 차단에 관한 연구)

  • Lee, Si-Young;Kang, Hee-Soo;Moon, Jong-Sub
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.24 no.5
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    • pp.975-985
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    • 2014
  • As financial transactions with a smartphone has become increasing, a myriad of security threats have emerged against smartphones. Among the many types of security threats, Smishing has evolved to be more sophisticated and diverse in design. Therefore, financial institutions have recommended that users doesn't install applications with setting of "Unknown sources" in the system settings menu and install application which detects Smishing. Unfortunately, these kind of methods come with their own limitations and they have not been very effective in handling Smishing. In this paper, we propose a systematic method to detect Smishing, in which the RIL(Radio Interface Layer) collects a text message received and then, checks if message databases stores text message in order to determine whether Smishing malware has been installed on the system. If found, a system call (also known as a hook) is used to block the outgoing text message generated by the malware. This scheme was found to be effective in preventing Smishing as found in our implementation.

A Method of Automated Quality Evaluation for Voice-Based Consultation (음성 기반 상담의 품질 평가를 위한 자동화 기법)

  • Lee, Keonsoo;Kim, Jung-Yeon
    • Journal of Internet Computing and Services
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    • v.22 no.2
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    • pp.69-75
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    • 2021
  • In a contact-free society, online services are becoming more important than classic offline services. At the same time, the role of a contact center, which executes customer relation management (CRM), is increasingly essential. For supporting the CRM tasks and their effectiveness, techniques of process automation need to be applied. Quality assurance (QA) is one of the time and resource consuming, and typical processes that are suitable for automation. In this paper, a method of automatic quality evaluation for voice based consultations is proposed. Firstly, the speech in consultations is transformed into a text by speech recognition. Then quantitative evaluation based on the QA metrics, including checking the elements in opening and closing mention, the existence of asking the mandatory information, the attitude of listening and speaking, is executed. 92.7% of the automated evaluations are the same to the result done by human experts. It was found that the non matching cases of the automated evaluations were mainly caused from the mistranslated Speech-to-Text (STT) result. With the confidence of STT result, this proposed method can be employed for enhancing the efficiency of QA process in contact centers.

Experience of a Disaster Medical Assistant Team activation in the fire disaster at Jecheon sports complex building: limitation and importance of rescue (제천 스포츠복합건물 화재 재난에서의 권역재난의료지원팀 활동 경험 고찰: 한계점과 구조의 중요성)

  • Jung, Seung Gyo;Kim, Yoon Seop;Kim, Oh Hyun;Lee, Kang Hyun;Kim, Kwan-Lae;Jung, Woo Jin
    • Journal of The Korean Society of Emergency Medicine
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    • v.29 no.6
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    • pp.585-594
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    • 2018
  • Objective: This study was designed to report on the progress of the fire at Jecheon sports complex and to assess the adequacy of Disaster Medical Assistant Team (DMAT)'s activities in response to the fire disaster. Methods: We conducted a retrospective review based on camera recordings and medical records that were recorded at the disaster site for assessment of activities. We cooperated with firefighters, police officers, local hospital medical staffs and public health personnel in Jecheon in order to classify patients in the disaster field and to understand the patients' progress. Results: At 15:53, the first request for emergency rescue came to the 119 general emergency call center, and a request for DMAT activation came at 16:28. DMAT arrived at the site at 17:04 and remained active until the following day at 00:43. The total number of casualties was 60, including 27 minimal (Green) patients, 29 expectant (Black) patients, three delayed (Yellow) patients, and one immediate (Red) patient. There were 32 patients who received on-site care by DMAT. Two patients were transferred from a local hospital to Wonju Severance Christian Hospital for hyperbaric oxygen therapy. Conclusion: Twenty-nine victims were found in the sports complex building, and there were 31 mildly to moderately injured patients in this fire disaster. The main cause of death was thought to be smoke suffocation. Although DMAT was activated relatively quickly, it was not able to provide effective activity due to the late rescue and difficulty with fire suppression.

A Proposal of Cybersecurity Technical Response Job Competency Framework and its Applicable Model Implementation (사이버보안 기술적 대응 직무 역량 프레임워크 제안 및 적용 모델 구현 사례)

  • Hong, Soonjwa;Park, Hanjin;Choi, Younghan;Kang, Jungmin
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.30 no.6
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    • pp.1167-1187
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    • 2020
  • We are facing the situation where cyber threats such as hacking, malware, data leakage, and theft, become an important issue in the perspective of personal daily life, business, and national security. Although various efforts are being made to response to the cyber threats in the national and industrial sectors, the problems such as the industry-academia skill-gap, shortage of cybersecurity professionals are still serious. Thus, in order to overcome the skill-gap and shortage problems, we propose a Cybersecurity technical response Job Competency(CtrJC) framework by adopting the concept of cybersecurity personnel's job competency. As a sample use-case study, we implement the CtrJC against to personals who are charged in realtime cybersecurity response, which is an important job at the national and organization level, and verify the our framework's effects. We implement a sample model, which is a CtrJC against to realtime cyber threats (We call it as CtrJC-R), and study the verification and validation of the implemented model.

A 20-Year Update on the Practice of Thoracic Surgery in Canada: A Survey of the Canadian Association of Thoracic Surgeons

  • Sami Aftab Abdul;Frances Wright;Christian Finley;Sebastien Gilbert;Andrew J. E. Seely;Sudhir Sundaresan;Patrick J. Villeneuve;Donna Elizabeth Maziak
    • Journal of Chest Surgery
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    • v.56 no.6
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    • pp.420-430
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    • 2023
  • Background: This study provides an update to a landmark 2004 report describing demographics, training, and trends in adherence to thoracic surgery practice standards in Canada. Methods: An updated questionnaire was administered to all members of the Canadian Association of Thoracic Surgeons via email (n=142, compared to n=68 in 2004). Our report incorporates internal data from Ontario Health and the Canadian Partnership Against Cancer. Results: Forty-eight surgeons completed the survey (male, 70.8%; mean±standard deviation age, 50.3±9.3 years). This represents a 33.8% response rate, compared to 64.7% in 2004. Most surgeons (69%) served a patient population of over 1 million per center; 32%-34% reported an on-call ratio of 1:4-1:5 days, and the average weekly hours worked was 56.4±11.9. Greater access to dedicated geographic units per center (73% in 2021 vs. 53% in 2004) has improved thoracic-associated services and house staff, notably endoscopy units (100% vs. 91%), with 73% of respondents having access to both endobronchial and endoscopic ultrasound. Access to thoracic radiology has also improved, particularly regarding positron emission tomography scanners per center (76.9% vs. 13%). Annual case volumes for lung (255 vs. 128), esophageal (41 vs. 19), and mediastinal resections (30 vs. 13), along with hiatal hernia repair (45 vs. 20), have increased substantially despite reports of operating room availability and radiology as rate-limiting steps. Conclusion: This survey characterizes compliance with current practice standards, addressing the needs of thoracic surgeons across Canada. Over 85% of respondents were aware of the 2004 compliance paper, and 35% had applied for resources and equipment in response.

Integrated Medical Perspective View on Forest Healing Instructor Training Program and Curriculum Development (통합 의료적 관점에서 바라 본 산림치유 지도사 양성 교육과정 개발안)

  • Lee, Min Sun;Baek, Tae Sun;Shin, Hee Sung;Lee, Wang Lim;Park, Su Jin;Park, Chan Woo;Yeo, Sang Hee;Lee, Sung Jae
    • Journal of Digital Convergence
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    • v.11 no.8
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    • pp.227-234
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    • 2013
  • The purpose of the study is to realize and develop the healing process that applies the Forest Healing Program to complementary and alternative therapies within the integrated medical health care place call ' Healing Forest'. Various healing programs need to develope and distribute to educate tentatively name ' Forest Healing Instructor' whom will be the key roll player on the program. Hereupon, collected the feedback of the program from 20 of professors, health care professionals and complementary alternative related professionals who are deeply related on the dendrology using Delphi examine. The study suggests the professional, who knows on dendrology, base medicine knowledge and healing power, Forest Healing Instructor Course includes education and assessment method base on education subject, course complete scope, instructor curriculum, education goal and education operation process. The Journal of Digital Policy & Management. This space is for the of your study in English.

A Case Study on Mother's Perceived the Adaptation Process and Program of One-year-old Toddlers in Daycare Center (어머니가 인식하는 만 1세 영아의 어린이집 초기 적응과정 및 적응프로그램에 관한 사례연구)

  • Chung, Hyo Jin;Choi, Hyun Suk
    • Korean Journal of Child Education & Care
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    • v.19 no.3
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    • pp.99-113
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    • 2019
  • Objective: This study is a case study on mother's perceived the adaptation process and program of a one-year-old toddlers in daycare center. Methods: This study is a case study of four mothers who live in Seoul, South Korea and whose first child enters in daycare center at 18 or 20 months. The data collection method was applied to group interview and the individual in-depth interview method. Results: After the interview data was analyzed, first, they decided to enroll their child to a daycare center after two mothers were pregnant with the second child or the others received a phone call for admission. The first impression of the teachers had a great influence on the choice of admission when mother first visited the daycare center. mother, as well as toddlers who exhibited anxiety, experienced an adaptation process. Through communication between mother and teacher, mothers could feel the toddler's adaptation. Second, as for the difference of the adaptation program according to the daycare center type through the adaptation process of the one-year-old toddlers, there was a big difference in the program guide, the period, the content and the proceeding method. Conclusion/Implications: Based on the results of this study, it is expected that it will be a basic data for the development of the adaptation program for one-year-old toddlers in daycare center at the national level.

Interpretation of Eum-Yang' Deficiency, Excess and Exuberance which was described in "Somun.Jogyeongron(素問.調經論)" ("소문(素問).조경론(調經論)"의 음양허성(陰陽虛盛)에 대(對)한 연구(硏究))

  • Kim, Sun-Hyung;Bang, Jung-Kyun
    • Journal of Korean Medical classics
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    • v.22 no.1
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    • pp.103-109
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    • 2009
  • It was described in "Somun Jogyeongron" that Eum(Yin)-Yang' deficiency, excess and exuberance. According to "Somun Jogyeongron", It was known that the syndrome of Yang deficiency and exuberance is belong to external contraction, Eum deficiency and exuberance is belong to internal damage. The syndrome of Yang deficiency is belong to Gyejitang[contraction of wind] which constitutional weakness as the main etiological factor of deficiency conditions. The syndrome of Yang exuberance is belong to Mahwangtang[cold damage] which constitutional strong as the main etiological factor of exuberance conditions. Eum deficiency is so dysfunction of the spleen and stomach that Eum fluid and essence is not engender, distributed. So the dysfunction of spleen and stomach makes dampness-heat obstruction and then makes Internal heat at last. The syndrome of Eum deficiency is applicable to bojungikgitang. As contrasted with Eum deficiency, Eum exuberance is occurred cold-dampness obstruction, which we call 'Eum exuberance'. The syndrome of Yang exuberance is applicable to Ijungtang. In the light of "Somun Jogyongron", We explain that the syndrome of Yin deficiency and Yin exuberance, which was caused by dampness-heat, cold-dampness obstruction and internal damage based on disorder of the spleen and stomach.

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Origin and meaning of Circular stone Pagoda in Unjusa Temple (운주사 원형석탑의 시원과 의미)

  • Kim, Ki-Yong;Cheon, Deuk-Youm
    • Journal of architectural history
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    • v.23 no.4
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    • pp.91-100
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    • 2014
  • There are lots of and kinds of stone pagoda and stone Buddhas at Unjusa Temple in Hwasun, Jeonnam, which is thus called as Cheontap(千塔) or Cheonbul.(千佛) Several archaeological excavations have been conducted in Unjusa though, the foundation purpose or background motivation is yet wrapped in mystery. Circular shape is representative pagoda of Unjusa made of round frame or spherical roof but circular stone pagoda is unusual that there is no similar example found in India or China as well as in Korea. Located in the symbolic center, Circular stone pagoda is a key to understand Unjusa. Yundeung(輪燈) is made of stone for circular stone pagoda and there are craft lamp and large lamp. The large lamp, for the palace courtyard on the occasion of Palgwanhoe,(八關會) consists of discs and light on each disc. Outdoor lamp of circular stone pagoda made of stone for permanent preservation purpose. Unjusa is a very special temple with stone-yundeung for circular stone pagoda. In this study, a circular stone pagoda that is the source of yundeung said. Unjusa circular stone pagoda next to the title of 'yundeung pagoda' and proposes to call.

ATL 1.0: An Artificial Intelligence Technology Level Definition (ATL 1.0: 인공지능 기술 수준 정의)

  • Min, O.G.;Kim, Y.K.;Park, J.Y.;Park, J.G.;Kim, J.Y.;Lee, Y.K.
    • Electronics and Telecommunications Trends
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    • v.35 no.3
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    • pp.1-8
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    • 2020
  • Artificial-intelligence (AI) technology is used in a variety of fields, from robot cleaner motion control to call center counselors, AI speakers, and Mars exploration. Because the technology levels of all applications and services that utilize AI vary widely, it is not possible to view all applications using AI technology at the same level. Nevertheless, there have been no cases in which the level of AI technology was defined. Therefore, the Electronics and Telecommunications Research Institute (ETRI) Artificial Intelligence Research Laboratory has defined the levels of the main technical elements of AI from steps 1 to 6. In this report, the Artificial Intelligence Technology Level 1.0 (ATL 1.0) is presented. It was established by comprehensively referring to the AI technology prospects and technology roadmaps of major countries. It is hoped that it can be used as a measure for determining the levels of AI applications or services or as an indicator for establishing a technology roadmap.