• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.18 no.6
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• pp.211-221
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• 2019

The death toll for every 10,000 cars registered in Korea is 1.4, which is still the lowest among OECD members, and the need for rescue and response systems is emerging. In response, the company is developing a vehicle ICT-based emergency rescue system (e-Call) that can handle accidents such as rapid and accurate life saving by automatically sending accident detection and related information to the central center in the event of a traffic accident. However, ordinary citizens are negative about the installation and cost of e-Call services. To solve these problems, various introduction and operation methods of e-Call were proposed for activation of terminal distribution. In addition, the effect of introducing e-Call was analyzed by predicting the penetration rate of e-Call terminals. Analysis shows that 463 to 926 deaths and 3,335 to 6,66.9 billion won will be saved in 10 years after the introduction of e-Call terminals.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.23 no.1
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• pp.61-81
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• 2024

eCall system assists traffic accident victims by connecting emergency rescue institutions with accurate accident information, helping them to identify the on-site situation in the event of a traffic accident. The purpose of this paper is to develop a Korean eCall system that reflects the requirements of domestic emergency rescue institutions and to analyze the expected effects through an integrated demonstration. The results of an integrated demonstration indicated that the communication success rate between the eCall IVS and the call center was 99.25%, and the average location information error was 1.2 m. In particular, it has been confirmed that the average location information error is less than 21.6 meters, as assessed by the Korea Communications Commission when evaluating the accuracy of domestic emergency rescue location information. When the eCall system was introduced, it was confirmed that the time from traffic accidents to hospital arrival could be shortened by 3 m 38 s for highways and 1 m 22 s for general roads. By it to traffic deaths from 2005 to 2022, it was analyzed that the number of fatalities decreased by 82,662, resulting in a reduction of approximately social costs.

• Journal of the Institute of Electronics Engineers of Korea TC
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• v.46 no.4
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• pp.56-63
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• 2009

Resource reservation scheme is effective for better QoS guarantee to handover call for the next generation cellular systems where handover rate highly increases. However, resource reservation for handover call can incur negative impact on the new user admission. In this paper, we propose a random access based adaptive group-wise reservation to effectively reduce dropping rate of handover call, while protecting new local call. In the proposed scheme, target base station divides adaptively future handover users into groups based on the expected handover time, and then does group-wise reservation, where service allocation within each group is done on random access basis. Markov approach is also provided to analyze the performance of the proposed scheme. By computer simulation, it is shown that theoretical analysis on the performance is similar to the simulation results and the proposed reservation scheme outperforms the conventional scheme with respect to dropping probability of handover call.

• Research in Community and Public Health Nursing
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• v.33 no.1
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• pp.128-138
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• 2022

Purpose: This study aimed to identify the factors influencing the wellness of call center employees. Methods: From December 2018 to October 2019, a cross-sectional study was conducted with 155 workers recruited from the call centers in Seoul, South Korea. Data were collected using self-administered questionnaires. The questionnaires were used to measure the following scales: Korean occupational stress scale, emotional labor scale, work-life balance scale and wellness scale. Using the SPSS 26.0 program, the descriptive statistics, independent t-test, ANOVA, correlation analysis, and multiple regression analysis were conducted. Results: The mean score of the wellness level of call center employees was 3.05 out of a maximum of 5.00. More wellness level of call center employees was associated with gender, psychiatric diagnosis, and call characteristics. A multiple regression analysis indicated that the total scores on the wellness scale were predicted by call characteristics, occupational stress and work-life balance, with an explanatory power of 42.2%. Conclusion: Study findings show that it is necessary to promote wellness in call center workers with differentiated strategies according to call characteristics, occupational stress and work-life balance. This implies that it is necessary to understand the call characteristics and patterns of workers and to provide an innovative wellness program tailored to individual characteristics for an effective management of the emotional labor and occupational stress.

• Animal cells and systems
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• v.6 no.3
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• pp.221-225
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• 2002

This study was conducted to find out how young black-tailed gulls (Larus crassirostris) recognize adult voice signals after hatching. For the experiment, adult voice recorded in the natural environment was played back at controlled intervals and intensity (dB) to 15 young gulls that were artificially hatched in the laboratory. The chirirah call frequency of young gulls increased as the intensity of the mew call increased. The chirirah response of the control group was highest to the mew call at intervals of 1.8s. The adult long ca11 and alarm call also showed similar results to the mew call when the interval and intensity were manipulated similar to the mew call. Based on the results of this experiment, it is assumed that the young black-tailed gulls recognize adult voice signals based on the simple structure of adult voice signals, that is, the interval and intensity of the voice.

• MALSORI
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• no.52
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• pp.161-169
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• 2004

This paper describes the automated call routing for train ticket reservation aid system based on speech recognition. We focus on the task of automatically routing telephone calls based on user's fluently spoken response instead of touch tone menus in an interactive voice response system. Vector-based call routing algorithm is investigated and mapping table for key term is suggested. Korail database collected by KT is used for call routing experiment. We evaluate call-classification experiments for transcribed text from Korail database. In case of small training data, an average call routing error reduction rate of 14% is observed when mapping table is used.

• Journal of the Korean Institute of Telematics and Electronics S
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• v.34S no.12
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• pp.1-9
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• 1997

The signaling protocol for B-ISDN should support variety of services including point-to-pont single-connection call, point-to-point multi-connection call and point-to-multipoint connection call. an efficient signaling protocol for point-to-point multi-connection call based on ITU-T Recommendation Q.298X is presented in this paper. Sequential establishment of madatory and optional connections and common routing scheme for synchronization, along with separation of information elements for establishement of multi-connection call are included in the proposed signaling protocol. Limited network resources can be used more efficiently by proposed sequential establishement of mandartory and optional connection for point-to-point multi-connection call which can provide multimedia services. And common routing can be provided effectively by proposed common routing scheme for connectios requiring synchronization like as video-phone and video-conference.

• IE interfaces
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• v.15 no.4
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• pp.391-400
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• 2002

The internet call systems using CTI(Computer Telephony Integration) functions are designed with system configuration, DFD(Data Flow Diagram) and ERD(Entity Relationship Diagram) in this paper. The internet call systems are constructed to cooperate with conventional CTI call center. The internet phone calls occurred from the web browser of customer can be connected throughout VoIP gateway and PBX to many counselors. The internet call systems can provide various services; customer information service, escorted browsing service, text chatting service, text sharing service, conference service, and statistical analysis service.

• Proceedings of the IEEK Conference
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• 2008.06a
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• pp.163-164
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• 2008

In this paper, we study a dynamic price-based call admission control algorithm for communication networks. When a call arrives at the network, the network calculates the price for the call such that its expected revenue is maximized. The optimal price is dynamically adjusted based on some information of the call, and the congestion level of the network. If the call accept the price, it is admitted. Otherwise, it is rejected. Simulation results show that our dynamic pricing algorithm provides higher call admission ratio and lower price than the static algorithm [1][2], even though they provide almost the same revenue.

• Proceedings of the IEEK Conference
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• 2000.11c
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• pp.161-164
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• 2000

This paper presents an implementation of internet gateway system, named AX-2000 and call simulator. AX-2000 plays a important role in internet telephony technology and is composed of various board such as MPU, AVU. DVU, AMU. FXS, FXO, EM. Also AX-2000 supports G.729.a, G.723.1 for voice compression, G3 FAX Relay(T.38) and H.323. A capability of AX-2000 is 8 analog voice channel or 30 digital voice channel. For functional verification of AX-2000 voice interface, call simulator is designed. The call simulator makes actual call path between SUT(system under test) and reference AX-2000 system, then through call path examines functions of voice interface.