• The Korean Journal of Ecology
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• 제23권4호
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• pp.309-313
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• 2000

Since specific types and physical characteristics of anuran calls can represent reproductive qualities of a calling male, anuran calls have been studied in context of mate choice. We in here report call types of Rana dybowskii and their variations from two different recording sites. Calls of R. dybowskii are classified to three types based on their physical characteristics and behavioral observations; 'A-call'functions to advertise locations of a calling male and to attract potential mates. A territorial male emits 'B-call'only during male-male interaction. 'C -call'is released when a male frog was clasped by another male. The A-call from two recording sites, Miwon and Wonju, shows high variations in their call characteristics.

• 산업공학
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• 제9권3호
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• pp.168-179
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• 1996

Automatic repeated recalling from individual computing equipments such as PC and workstations, to access ATM networks may result in call overload to networks. Call overload causes to waste network resources and fail to meet user call processing QoS requirements. We evaluate two call connection request methods: the back-off recall method(BRM) which makes recall with random waiting time after rejection, and the direct recall method(DRM) which repeats call connection request whenever call request is rejected. We evaluate their performances by simulation and it shows that as the total number of attached terminals to each access node increases, BRM performs better than DRM in terms of the call acceptance level and effective network bandwidth utilization.

• 디지털산업정보학회논문지
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• 제11권3호
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• pp.125-143
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• 2015

As improving the life quality of citizen because of development of Urbanization and Information, civil application service of public institutions has been changed. The government provides a 24-hour civil service of e-government, public institutions operate U-complaints call center to pursue a personalized service to customers. As customer service are diversified, the inconvenience of service is increased. Therefore, public institutions instituted U-complaints call center to solve increased complaints. In early days, public institutions operated simple call center. However, it became intelligent U-complaints call center by SNS. The more increase the importance of agents' contact customer service, the more increase Job Performance considered by Organizational Commitment & Job Satisfaction of call center agents. This study analyzed that applied to Fairness Theory with Organizational Commitment, Job Satisfaction and analyze U-complaints call center agents' role and job performance of public institutions. Proposed a research model applied to job satisfaction with key variables, organizational commitments, job satisfaction. It's expected to impact on job performance of U-complaints call center agents in public institutions. For empirical study of research model, conducted a survey of the U-complaints call center agents of public institutions. 170 samples were collected from the survey and analyze relationship between the factors. Procedural justice, distribution fairness, fairness interaction are significant influence on organizational commitment of parameters by analysis U-complaints call center agents. Procedural justice and fairness of interaction was found not to effect on parameters of job satisfaction. Also, parameter, organizational commitment have significant influence on job satisfaction. However, have no influence on job performance. Therefore, the parameters of job satisfaction have significant influence on job performance. Public institutions should adopt to improve the quality of citizen services through U-complaints call center agents.

• 한국환경과학회지
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• 제19권1호
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• pp.61-68
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• 2010

In this study, we analyzed the pulse-duration, pulse-interval and peak-frequency of echolocation call in three species as Rhinolophus ferrumequinum, Pipistrellus abramus, and Myotis macrodactylus. The peak frequency and pulse duration for above mentioned species were 69 kHz, 47 kHz and 49 kHz and $69.39{\pm}8.76\;ms$, $4.95{\pm}0.77\;ms$ and $3.09{\pm}0.48\;ms$ for R. ferrumequinum, P. abramus and M. macrodactylus, respectively. The pulse intervals for R. ferrumequinum, P. abramus and M. macrodactylus were $103.61{\pm}9.05\;ms$, $67.59{\pm}3.47\;ms$ and $66.35{\pm}4.96\;ms$, respectively. The pulse pattern of R. ferrumequinum was setting into a short FM call and linked to long CF call and went through the short FM call again. The pulse pattern of M. macrodactylus was comprised with serial short FM call and the CF call was not checked up in accordance with the spectrogram analysis. The long FM call and short CF call got join together for the P. abramus and the peak frequency was checked up at the pulse ending as CF call.

• 한국통신학회논문지
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• 제27권4B호
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• pp.316-323
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• 2002

본 논문에서는 부하가 일정하지 않은 다중 셀 환경에서 음성, 데이터 등의 다양한 형태의 서비스를 고려하여 규호와 핸드오프 호에 버퍼를 사용함에 따른 시스템의 성능을 분석한다. 본 연구에서는 등가대역 개념을 사용한 호 수락 제어 방법을 사용한다. 이때 신규 호가 차단되고 핸드오프 호가 절단되는 경우를 감소시키기 위해, 제안한 차단률(blocking rate)과 절단률(dropping rate)에 따른 가변대역폭 할당 방법을 적용하여 신규 호와 핸드오프 호를 처리한다. 모의 실험을 통하여 다중 셀 환경에서 버퍼와 가변대역폭을 이용한 호 제어 기법을 적용하여 신규 호 차단률과 랜드호프 호의 절단률을 살펴봄으로써 이동통신 가입자에게 양질의 서비스를 제공할 수 있는 방법을 알아본다.

• 한국HCI학회:학술대회논문집
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• 한국HCI학회 2009년도 학술대회
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• pp.357-362
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• 2009

휴대 전화를 이용해 전화를 거는 다양한 방법이 있지만 사용자의 통화 내역을 바탕으로 시간적인 다양한 정보를 활용하여 가장 통화할만한 상대를 추천해주는 방식은 이용되고 있지 않다. 사용자가 휴대전화로 언제 누구에게 전화를 걸었는지 알려주는 통화내역은 휴대전화가 알아낼 수 있는 다양한 상황 정보와 결합되어 사용자의 통화 스타일이나 패턴을 알려줄 수 있는 유용한 데이터로써 상황에 맞는 적절한 통화의 추천에 이용될 수 있다. 이 논문에서는 실제 통화 기록을 바탕으로 한 통화 추천 방법의 디자인 과정과 추천 알고리즘 검증 과정, 실제 사용자들을 대상으로 그 추천 목록을 테스트한 결과를 제시한다.

• 한국통신학회논문지
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• 제21권11호
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• pp.2897-2908
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• 1996

본 논문에서는 ATM 망의 가상경로상에서 Common Pool을 이용한 효율적인 호 수락 제어에 관하여 논한다. 호 수락 제어는 새로운 호에 대하여 기존의 연결된 호와 새로 요청된 호의 서비스 품질을 만족시키는 범위내에서 연결 여부를 결정하는 것이다. 제안한 알고리즘은 새로운 호의 요청에 대하여 기존 호의 대역폭과 새로운 호의 대역폭 합이 전체 대역폭을 초과하지 않으면 호를 수락한다. 그러나 요구 대역폭이 전체 대역폭을 초과하는 경우 미리 예비된 대역폭 Common Pool을 이용하여 다시 호의 수락 여부를 결정한다. 한편 제안한 알고리즘을 위하여 간단한 네트웍 모델을 통한 컴퓨터 모의실험을 통하여 호의 블록킹 확률을 구하여 평가하였다.

• 한국정보처리학회논문지
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• 제7권4호
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• pp.1217-1226
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• 2000

Traditionally, Mobile Teletraffic model consists of two sub-models, i.e. the network traffic model and the traffic source model. In this paper, we present the traffic source model by developing MobCall (Mobile Call Simulator) which analyses various mobile wireless environments based on regional characteristics that the base stations are located. User mobility is presented by regional average vehicle speeds and the transportation share rate. Moreover, the user mobility on subway, which is increasing in urban area, is considered in MobCall. And also, user's movements on highway are considered in MobCall. The object-oriented simulation platform, C++SIM, is used to implement MobCall. Using MobCall, the accumulated number of calls in residential and commercial regions, the handoff rate with respect to traffic sources of Seoul, the handoff rate on highway, and the handoff rate according to the call duration are presented. MobCall enables the simulation of dynamic handoff buffering and functional entity control of one base station according to the changes in user's calling pattern at the design phase. Also, when a new town is under construction by a detailed plan, MobCall is used to design the mobile network with regional characteristics and user mobility considered.

• 한국산업정보학회:학술대회논문집
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• 한국산업정보학회 2008년도 추계 공동 국제학술대회
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• pp.316-321
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• 2008

In the present emerging global economy, as the focus is shifted from manufacturing to service sector, the efficiency of service operations is crucial for the county's sustainable growth and development. As one of the fastest growing service sector industries in South Korea, the call center has become an inevitable part of customer service for most companies. Despite of the strategic importance of the call center, there has been no empirical study on the efficiency of call center service operations in the literature. The main purpose of this study is to evaluate the technical efficiency of call center services so as to not only identify the current status of call center service operations, but also suggest ways to improve service operations efficiency. For this purpose, we apply a non-parametric efficiency measurement method, DEA (Data Envelopment Analysis), to domestic call centers in order to compare their relative efficiency. Based on DEA evaluations, we provided specific directions for the inefficient call centers to possibly improve their operation efficiencies. It is expected that the measurement methods suggested in this study can be applied to various issues such as service KS certification, service operations management, and the productivity analysis of service personnel.

• Journal of the Korean Data and Information Science Society
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• 제23권4호
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• pp.777-785
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• 2012

최근 들어 인터넷의 발전 및 정보기술의 급속한 발전은 많은 산업에 있어서 급속한 변화를 이끌어 왔다. 가장 급속히 발전한 산업 중 하나가 콜센터이다. 현재 거의 대부분의 공공기관이나 보험회사 등 금융회사, 쇼핑몰 등에서 수많은 콜센터 인력들이 상담을 진행하고 있으나 몰려드는 상담에 비해 상담원의 수가 많이 부족하여 고객 불만으로 확대대고 있다. 또한 상담원을 통한 제품의 홍보, 상품의 광고 등 매출을 유도하는 중요한 채널인 콜센터의 아웃바운드 기능도 부족한 상담인원으로 인해 수많은 업무를 진행하지 못하는 불상사가 발생되고 있다. 본 연구에서는 데이터 마이닝 기법을 이용해서 통화 연결률을 극대화 할 수 있는 최적시간대 및 통화채널 분석 모델방법에 대하여 제안 하였다.