• 한국기술혁신학회:학술대회논문집
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• 한국기술혁신학회 2002년도 추계학술대회
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• pp.45-57
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• 2002

Since a new entrant in the telecommunications market requires time in order to construct its own network, a requirement on the incumbent operator to implement carrier selection and pre-selection can enable a new entrant to immediately attract customers and earn revenue. Carrier selection can normally be accomplished in two ways, on a call-by-call basis or through carrel pre-selection. Call-by-call selection allows customers to choose a new entrant rather than the incumbent carrier using a specific code designated to the new carrier each time a call is made. Carrier Pre-Selection, on the other hand, allows customers directly connect to the network of one provider to have access automatically to another company's services when they pick up the phone to make certain types of calls. The carrier pre-selection option is generally considered to be a second regulatory step following the implementation of the call-by-call carrier selection option. Carrier pre-selection with the ability to override on a call-by-call basis for long distance, international, local, and fixed-to-mobile calls has now been implemented in many EU countries. This paper attempts to identify the issues in introducing CPS and to draw policy implications from other countries' experiences.

• Journal of Communications and Networks
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• 제15권1호
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• pp.15-24
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• 2013

Provisioning of quality of service (QoS) is a key issue in any multi-media system. However, in wireless systems, supporting QoS requirements of different traffic types is a more challenging problem due to the need to simultaneously minimize two performance metrics - the probability of dropping a handover call and the probability of blocking a new call. Since QoS requirements are not as stringent for non-real-time traffic, as opposed to real-time traffic, more calls can be accommodated by releasing some bandwidth from the already admitted non-real-time traffic calls. If the released bandwidth that is used to handle handover calls is larger than the released bandwidth that is used for new calls, then the resulting probability of dropping a handover call is smaller than the probability of blocking a new call. In this paper, we propose an efficient call admission control algorithm that relies on adaptive multi-level bandwidth-allocation scheme for non-realtime calls. The scheme allows reduction of the call dropping probability, along with an increase in the bandwidth utilization. The numerical results show that the proposed scheme is capable of attaining negligible handover call dropping probability without sacrificing bandwidth utilization.

• 한국정보통신학회:학술대회논문집
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• 한국정보통신학회 2013년도 춘계학술대회
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• pp.604-607
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• 2013

셀룰러 네트워크 환경에서 핸드오프 호는 신규 호에 비하여 통화의 연속성이라는 측면에서 더 높은 QoS를 요구한다. 핸드오프 호의 경우에는 이미 통신의 연결이 진행된 상태에서 이동성을 가지게 되므로 진행 중인 통신의 단절은 신규 호의 연결 실패보다 사용자의 입장에서 더 나쁜 서비스를 경험하게 된다. 이에 본 논문에서는 핸드오프 호에 더 안정적인 통신 연결 상태를 제공하기 위해서 핸드오프 호에게 사용가능한 채널의 수를 더 많이 부여하여 핸드오프 호의 연결 실패 확률을 낮추고 QoS를 개선할 수 있는 3상태 보호채널 기법을 제안한다. 3상태 보호채널 기법은 기존의 보호채널 기법과 달리 핸드오프 호를 부분 핸드오프 호와 완전 핸드오프 호로 분리하여 3상태로 채널을 예약한다.

• 인터넷정보학회논문지
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• 제2권4호
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• pp.1-10
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• 2001

본 논문에서는 지능망에서 서비스 제어 로직의 호 분배 서비스 특징에 대한 요구사항을 정의한다. 또한. 각 가입자마다 지정한 호 분배률에 따라 호 분배할 수 있도록 호 분배 메커니즘을 제안한다. 호 분배 메커니즘은 지능망에서 정보료 수납대행 서비스에서 발전되었다. 본 논문에서의 호 분배 메커니즘은 순환 분배 또는 계층 분배 방식이 아닌 퍼센티지 분배 방식을 채택하였다. 호 분배 메커니즘은 호 입력, 출력, 호 분배 처리 로직 부, 랜덤넘버 생성기 가입자 데이터베이스 등으로 구성된다. 본 논문에서는 호 분배 메커니즘을 위한 실제적인 구현 알고리즘을 제시하고. 이를 위한 호 분배 결정 지시 산출 방법을 제안하였다. 호 분배 결정 지시 산출 방법에는 C 언어에서 제공하는 rand( ) 함수, 시스템 클럭, 제안된 알고리즘 등이 있다. 최적의 호 분배 메커니즘을 위하여, 3가지 방법에 대한 발생 패턴. 발생 수 등을 측정하여 평가하였다.

• 한국IT서비스학회지
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• 제18권3호
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• pp.17-35
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• 2019

Call centers do not simply play a role of responding to customers' calls, but they have developed into a core unit for maintaining competitiveness through services, marketing, or sales. Since the service quality of call centers heavily affects customer satisfaction, organizations have focused on enhancing it by reducing waiting time and increasing service level. One of the techniques, which improve the service quality of call centers, is to employ multi-skilled agents that can handle more than one type of calls. This study deals with three issues relevant to multi-skilled agents. First, we analyze how the way of allocating a specific group of agents to a set of skills affects the performance of call centers. Secondly, we investigate the relationship between the number of multi-skilled agents and the performance of call centers. Finally, we examine the impact of agent selection rules on the performance of call centers. Two selection rules are compared : the first rule is to assign a call to any available agent at random while the other rule is to assign a call preferably to single-skilled agents over multi-skilled agents when applicable. Based on simulation experiments, we suggest three implications. First, as the length of cycles in the agent-skill configuration network becomes longer, call centers achieve higher service level and shorter waiting time. Secondly, simulation results show that as the portion of multi-skilled agents increases, the performance of call centers improves. However, most of the improvement is attained when the portion of multi-skilled agents is relatively low. Finally, the agent selection rules do not significantly affect the call centers' performance, but the rule of preferring single-skilled agents tends to distribute the workload among agents more equally.

• 한국컴퓨터산업학회논문지
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• 제2권11호
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• pp.1373-1382
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• 2001

이동통신 텔레트래픽 모델은 Network Traffic 모델과 Traffic Source 모델이라는 두 개의 하부모델로 구성된다. 본 논문에서는 기지국이 설치되어 있는 지역 특성을 고려한 traffic source 모델을 제시하고, 이동통신 트래픽 시뮬레이터인 MobCall을 구현하였다. MobCall은 사용자 이동성을 각 지역별 차량 평균 속도와 수송분담율을 적용하고 있다. 구현된 MobCall을 이용하여 서울 도심 주거지역과 상업지역에서의 누적 발생 호 수, 교통량에 따른 핸드오프 율, 고속도로에서의 핸드오프 율, 그리고 호 점유 시간 변화에 따른 핸드오프 율을 결과로 제시하였다. MobCall은 기지국에서 사용자 호 패턴에 따른 동적 핸드오프 버퍼링과 같은 기능적 요소를 설계 단계에서 고려할 수 있다.

• 산업공학
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• 제22권1호
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• pp.56-62
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• 2009

This paper presents a methodology of evaluating call routing rules in call centers using simulation. The proposed methodology enables the call centers to reduce trial and error costs from applying different routing rules. Additionally, a Value Based Routing (VBR) has been evaluated with the proposed methodology in terms of profit, and finally compared it with a Homogeneous Routing (HR).

• 한국시뮬레이션학회논문지
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• 제12권4호
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• pp.83-94
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• 2003

Managing a call center is a complex and diverse challenge. Call center becomes a very important contact point and a data ware house for successful CRM. Improving performance of call center is critical and valuable for providing better service. In this study we applied forecasting technique to estimate incoming calls and ProModel based simulation model to enhance performance of a mobile telecommunication company's call center. The simulation study shows reduction in managing cost and better customer's satisfaction.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2011년도 정기총회 및 추계학술대회 논문집
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• pp.2775-2781
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• 2011

Urban Transit Train Radio is Radio Communication system that is used official business as leading motive for train safety running among the train crew and the central control center and drive-caring-chamber on main line and branch line. This system is operated that organizes talking path on handset of terminal after the train crew receives audio and understands call voice on speaker of terminal at calling the train of the central control center. When the central control center calls the specific train uses all call radio form, the train crew doesn't recognize the call cause the train situation, noise and action as train control. So there is a delay response cause reset call at the central control center. This research discusses the management of subway radio system and describes the call the train system that recognize train call number of all-call used between the central control center and the train crew.

• The Korean Journal of Ecology
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• 제25권1호
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• pp.25-28
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• 2002

The advertisement call of anurans functions to attract potential mates. The dominant frequency of an advertisement call is generally getting lower with increased snout-vent length (SVL) of the caller Rana rugosa has an advertisement call tilth a particularly high frequency modulation. We conducted a playback experiment to verify the function of frequency modulation, and investigated the territorial behavior of the frog. The frog has five types of territory defense strategy. Strategy choice depended on the caller's SVL. Small males became satellites or lowered the dominant frequency of their advertisement call, whereas large males actively defended their territory with encounter calls. In response to high frequency (1107 Hz) playback, the frogs lowered their advertisement call frequency, and towered them further in response to the low frequency (1028 Hz) playback. In addition, the number of pulses in a call was increased in response to the playback. These results indicate that the frog avoids physical conflict with competitors by selecting a territory defense strategy suitable for the caller's size, and by lowering its call frequency to disguise its SVL.