• 한국병원경영학회지
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• 제14권2호
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• pp.75-98
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• 2009

As the organizational environments are changing, organizational innovation has become a critical success factor for the healthcare organizations. Although there are lots of successful innovation cases in other industries, healthcare organization's management innovation cases are rare in Korea. This case study is focused on successful change process of a Maeumsarang psychiatric hospital. Main findings are: (a) virtuous cycle of healthcare service innovation and organizational innovation, (b) intensive training and learning, (c) usage of external resources, (d) high commitment HRM system, (e) CEO leadership, and (f) synchronization of planning and execution. Based on these findings, managerial implications are derived and future research directions are proposed.

• 대한안전경영과학회지
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• 제25권3호
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• pp.23-30
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• 2023

This study analyzed the factors affecting the educational effect of safety innovation education for management of public institutions. A survey was conducted on 294 CEOs and executive directors of public institutions (divided into construction sites, workplaces, and research facilities) subject to the safety management rating system to understand the impact of educational participants' characteristics and behavioral intentions after safety innovation education. As a result of statistical analysis, it was found that the executive director had a higher behavioral intention than the CEO, and the education quality, education instructor, and educational environment all had a significant positive (+) effect on the behavioral intention. This study can be used as basic data for further research related to safety innovation education for management of public institutions

• 벤처창업연구
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• 제13권4호
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• pp.35-48
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• 2018

본 연구는 대기업, 중견기업에서 주로 사용되어온 QFD (Quality Function Deployment)를 창업기업에 접목하여 초기성장기의 창업 기업들의 성장 도태, 매출 정체에 대한 해결 방안으로 QFD 교육 훈련 프로그램에 참여하였던 창업 벤처기업들을 그 연구 대상으로 하였다. QFD 교육 훈련과정에서 임직원들이 배웠던 내용을 현업에 실제로 접목하고자 하였는지 즉 교육 훈련 성과가 있는지에 관하여 연구하는 과정에서 학습전이 의도 영향 요인과 그 경로 구조에 학습자의 개인적 특성이 조절 기능을 하는 지에 대해 실증적으로 규명하고자 하였다. 실증분석의 결과는 학습자준비상태와 훈련내용의 타당성인지가 자기 효능감을 통해 학습전이의도에 영향을 미치는 관계에서 학습자의 인구통계학적 특성의 조절효과는 성별이 부분 조절효과, 직급이 조절효과가 있는 것으로 나타났고, 연령과 학력수준, 창업경력은 통계적으로 유의한 결과가 나타나지 않았다. 본 연구의 시사점은 현실에 접목하기 쉽게 실천중심으로 설계된 훈련 프로그램을 진행할 때 프로그램 결과가 그 기업에 직접적으로 성과를 달성하도록 하기 위해서는 창업기업의 의사결정에 큰 영향력을 미치는 대표이사가 참석하도록 의무화하는 것이 훈련 프로그램의 성과를 높이는데 큰 효과가 있다는 것을 실증적으로 규명한 것이다. 이를 통해 창업기업대상 교육 훈련 프로그램을 진행하는 집행 기관의 교육 기획 단계에서 정책적 시사점을 제공하는 것을 목적으로 하였다.

• 경영과정보연구
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• 제23권
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• pp.75-97
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• 2007

In the meantime hospital system of Korea has institutionally performed its errand in stable circumstance, however the system now faces with new environment of change of customer's satisfaction, of regime, deepening of competition, and opening market. Under the rapidly and complicatedly changing circumstance, the hospital system is required to promote getting a dominant position in the competition, enhancing outcome, creating value added, and customer satisfaction in both internally and externally likewise other organizations, as they continuously introduce a knowledge management and originate, accumulate, and put the knowledge to practical use. This organization capacity of knowledge management involves a process of management that requires great change of all organizations and individuals and it is brought up through four steps which are Initiation, Propagation, Integration, and Networking. The main factors of successful knowledge management are intension of the chief executive officer(CEO), organizational culture, appraisal and compensation of work, knowledge controlling system, and organizational structure, and each of these five stage has got different characteristic. To be successful by introducing knowledge management, hospital organization should be based on these premises. Not only CEO or the director of a hospital, but also the constituent members should be fully aware of knowledge, the characteristic of knowledge management, and successful factors of this operation. Should understand step-by-step characteristic of knowledge management, therefore able to analyse a situation of specific hospital and see which step corresponds to that hospital. By analysing, constituents should make up for the weak points and ready to move on to next step. CEO or the director of a hospital should be aware of knowledge management as a strategic factor which is able to get a dominant position in the rapidly changing environment, and also it should be firm in the director's intention to introduce the knowledge management into the hospital. By continuously carrying out education and training constituent members, the director of a hospital should promote their interest and participation in knowledge management, and build an organization culture that ultimately creates, accumulates, shares, and put the knowledge to practical use. The hospital organization needs to systematize an institution of objective compensation that corresponds to objective appraisal of knowledge management outcome. The hospital ought to build knowledge controlling system in stages, in order to take the initiative in rapidly changing environment. By considering the characteristic of hospital system, it is required to change the organizational structure into self-managing team which is a sort of horizontal structure that allows members to make decisions and take the responsibility by themselves. The limitation of this study is experimental study. Positive investigation about successful factors of hospital knowledge management and characteristic of each steps is expected with following study.

• 대한공업교육학회지
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• 제32권1호
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• pp.55-72
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• 2007

이 연구의 목적은 전기 전자 통신 분야 특성화고등학교의 학교에서 일터로의 전이를 개선하기 위해 SWOT 분석 기법을 적용하여 실제적인 방안을 도출하는 것이다. 이 목적을 달성하기 위해 전국의 12개 특성화고등학교의 교육과정을 분석하였고, 전문교과 담당교사 192명을 대상으로 설문조사를 하였다. 이 연구의 결과는 SO전략, ST전략, WO전략, WT전략으로 도출되었고, 이를 통하여 정부, 시 도교육청, 단위학교별로 다음과 같은 결론을 얻을 수 있었다. 첫째, 정부에서는 특성화고등학교 졸업자를 위한 병역특례 제공, 특성화고등학교장을 위한 CEO연수 강화, 현장실습을 확대하는 제도를 마련해야 한다. 둘째, 시 도교육청에서는 직무연수의 행 재정적 지원 강화, 산업체 초빙교사의 인력풀 제공, 지역 산업체의 인력수요와 지역사회의 요구에 따른 학과 개편을 추진해야 한다. 셋째, 단위 학교에서는 특성화 학과에 부합하는 학교 교육목표 제시, 지역 성장산업과 연계한 전문교과 편성, 이를 위한 인정교과서의 활용과 진로교육을 강화시켜야 한다.

• Asia pacific journal of information systems
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• 제19권3호
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• pp.151-179
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• 2009

The purpose of this study is to make an empirical analysis on the factors affecting the intention for the continuous use of the BSC system, which has been recently spread in the public sector. Because the object of acceptance is the performance management system based on BSC (Balanced Scorecard) implemented in the form of information systems, this study proposes a research model by applying TAM (Technology Acceptance Model). Independent variables are factors affecting the acceptance of BSC system such as training, communication, IS support, CEO support and personal innovativeness, and we examine their effects on the dependent variable, namely, intention on continuous use via mediating variables: perceived usefulness and perceived ease of use. A questionnaire survey was conducted with public institutions(firms) that had introduced and were operating the BSC system; 264 valid questionnaires are adopted. Collected data are analyzed using SPSS 16.0 and AMOS 7.0. Results of reliability test show that all analyzed data are reliable. In validity test, one item regarding communication was excluded; 9 latent variables and 34 observed variables are used in the final analysis. Based on the results of the hypothesis test through path analysis using a structural equation model, 10 out of 16 hypotheses are accepted. Factors affecting perceived usefulness are training and IS(Information System) support. The analysis results indicate that perceived ease of use is mainly affected by IS support, CEO support, and personal innovativeness among the factors related to the acceptance of the BSC system. This suggests that, contrary to the expectation that the BSC system may be used without difficulty, the management's active support is required in order to attain expected improvement in productivity and work efficiency. This was also pointed out in case studies on the construction of the BSC system in public sectors. On the other hand, perceived ease of use is found to affect perceived usefulness. This supports the results of previous researches on TAM. Perceived ease of use and perceived usefulness are found to affect the attitude towards the use of the system. The intention on continuous use is affected more by perceived usefulness than by the attitude towards the use of system. This result supports the results of previous researches on TAM, showing that the BSC system is utilized substantially in worksites. This study is considered meaningful in that it was actually performed on users at public institutions(firms) that had introduced the BSC system and that it empirically tested hypotheses on the acceptance of the BSC system by applying TAM to the research model.

• 현장농수산연구지
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• 제11권1호
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• pp.137-158
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• 2009

This study is to find the causes of the current situations of conflict between generations in regards to succession of their family farm, for the target group of graduates Korea National Agricultural College of the year 2008 and their parents. This study aims at finding a way of controlling and solving the conflicts, and of developing a course of education and training, so that through this process they can come to a rational conclusion to the conflicts that arise regarding succession of the farm, in a climate of harmony and peace. It is found that communication between parents and graduates has normally gone on well, but specific problems related to management of the farm are often present. Furthermore, there is often lack of trust and promise between the parties which often causes difficulties in preparation for the succession of the farm. On the basis of these observation, we have designed and implemented an education workshop and training, as a program in which parents and their successors participated. As a result, we found it to be very effective, but it was also found to be in need of some changes. The workshop is to be implemented in two separate stages. The first stage should focus on communication and trust between family members. Firstly, they are given the opportunity to share the list of concerns withone another, as an ice breaking activity. Secondly, they can present their own hopes or wishes. And lastly, they can communicate with one another in an effort to find resolutions that will be keep both parties satisfied. The second stage should be aimed at establishing agreements concerning succession of the farm in a harmonious and peaceful manor; the second stage is also an opportunity to discuss 'Farm management and succession'. The Korea National Agricultural College (KNAC) is in the pursuit of fostering agricultural CEO's for the future of Korea. KNAC is currently implementing a very unique system of interviews in which parents participate together with students, in order to help them make a plan for rational management of their farm and smooth succession of the farm. Although KNAC now has students present a blueprint of their own unique business plans as a graduation thesis, it is necessary for KNAC to complement this system with education and training regarding the succession of family farms. Furthermore, KNAC should also develop an education and training program that is separate for this purpose, and make it a regular course of study of KNAC in the future.

• 현장농수산연구지
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• 제10권1호
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• pp.3-27
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• 2008

This study is to find the causes of the current situations of conflict between generations in regards to succession of their family farm, for the target group of graduates of the year 2008 and their parents. This study also aims at finding a way of controlling and solving the conflicts, and of developing a course of education and training, so that through this process they can come to a rational conclusion to the conflicts that arise regarding succession of the farm, in a climate of harmony and peace. It is found that communication between parents and graduates has normally gone on well, but specific problems related to management of the farm are often present. Furthermore, there is often lack of trust and promise between the parties which often causes difficulties in preparation for the succession of the farm. On the basis of these observation, we have designed and implemented an education workshop and training, as a program in which parents and their successors participated. As a result, we found it to be very effective, but it was also found to be in need of some changes. The workshop is to be implemented in two separate stages. The first stage should focus on communication and trust between family members. Firstly, they are given the opportunity to share the list of concerns withone another, as an ice breaking activity. Secondly, they can present their own hopes or wishes. And lastly, they can communicate with one another in an effort to find resolutions that will be keep both parties satisfied. The second stage should be aimed at establishing agreements concerning succession of the farm in a harmonious and peaceful manor; the second stage is also an opportunity to discuss 'Farm management and succession'. The Korea National Agricultural College (KNAC), as a state college, is in the pursuit of fostering agricultural CEO's for the future of Korea. KNAC is currently implementing a very unique system of interviews in which parents participate together with students, in order to help them make a plan for rational management of their farm and smooth succession of the farm. Although KNAC now has students present a blueprint of their own unique business plans as a graduation thesis, it is necessary for KNAC to complement this system with education and training regarding the succession of family farms. Furthermore, KNAC should also develop an education and training program that is separate for this purpose, and make it a regular course of study of KNAC in the future.

• 경영과정보연구
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• 제29권4호
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• pp.45-65
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• 2010

본 연구의 목적은 호텔기업의 서비스지향성이 경쟁우위와 CRM성과에 미치는 영향을 규명하고자 하였다. 연구의 목적을 달성하기 위해서 수도권 소재의 특급호텔을 중심으로 현장에서 서비스를 제공하는 직원들을 대상으로 설문조사하여 최종표본 379매를 가지고 분석하였다. 분석결과에 따르면 서비스지향성 요인인 종업원의 권한, 서비스훈련, 서비스보상 등은 경쟁우위에 유의적인 영향을 미치는 것으로 확인되었다. 특히 경쟁우위를 결정하는 가장 중요한 요인은 서비스보상, 서비스훈련, 종업원의 권한 순으로 나타났다. 이는 호텔기업에 종사하는 종업원들이 명확한 보상시스템이 없이는 자발적 서비스행동과 서비스품질제공이 쉽지 않다는 것을 의미한다. 이는 서비스훈련 프로그램을 만드는 시점에서 훈련당사자인 종업원들의 참여와 기대되는 보상수준 정도를 사전협의하고 공개하는 것이 경쟁우위확보를 위해 필요하다는 것을 알 수 있다. 또한 경쟁우위 확보는 고객과의 결속관계, 기업이미지, 고객충성도인 CRM성과에 모두 유의한 영향을 미치고 있음을 확인하였다. 이것은 기존 연구에서 주로 밝힌 서비스지향성이 재무적 성과에 영향을 준다는 것 외에 정성적인 CRM성과에도 영향을 주고 있음을 확인한 것이다. 이를 위해 호텔기업은 정량적 재무성과 이외에도 고객 개개인의 정성적인 부분에 관심을 기울여야 하고 경쟁우위 확보를 위한 전략구축이 필요하다는 것을 시사하고 있다.

• 유통과학연구
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• 제16권12호
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• pp.81-93
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• 2018

Purpose - The purpose of this study was to propose a specific and empirical continuous transaction strategy through service quality of improvement to small and medium Korean companies whose main business is B2B distribution and sale of general-purpose SW. Research design, data, and methodology - The research procedure is largely divided into two phases. In the first phase, the service quality, the customer satisfaction, and the continuous transaction research hypothesis and the verification are carried out. Experimental data were collected from 450 companies, CEO companies of SMEs innovation institutes, and 510 companies from medium and large enterprises. From September 15 to October 5, 2015, 215 questionnaires were used. And research hypothesis and test were conducted by SPSS SW Ver. 20. Results - The results of the study confirm that service quality has a positive effect on customer satisfaction and continuous transaction: as the detailed items for improving the service quality, 'responsiveness', 'assurance' and 'empathy' have been adopted. Therefore, there are critical factors of a company's survival through continuous transaction. Conclusions - Through this study, we confirmed that the survival of small businesses require continuous improvement in service quality. Among the factors improving service quality, empathy means service satisfaction of customers; so, it is necessary to continuously improve it by evaluating customer satisfaction. Responsiveness means rapid response to customer needs and reliability; it is necessary to enhance customer responsiveness by continuous job training and service training. Finally, assurance is the same as sales product or after service. This means that it is necessary to not only issue the "supply contract," but also improve the reliability of the sales product by securing the competence of the consulting professional. However, because the service quality measurement factors selected in this study are the measurement factors that are mainly applied to large companies or those in the service industries, it is important to consider the type of sales of software distribution companies.