• KSII Transactions on Internet and Information Systems (TIIS)
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• 제16권3호
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• pp.830-860
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• 2022

[Introduction] Nowadays, many companies are shifting their businesses online due to the growing trend among customers to buy and shop online, as people prefer online purchasing products. [Problem] Users share a vast amount of information about products, making it difficult and challenging for the end-users to make certain decisions. [Motivation] Therefore, we need a mechanism to automatically analyze end-user opinions, thoughts, or feelings in the social media platform about the products that might be useful for the customers to make or change their decisions about buying or purchasing specific products. [Proposed Solution] For this purpose, we proposed an automated SentiDecpective approach, which classifies end-user reviews into negative, positive, and neutral sentiments and identifies deceptive crowd-users rating information in the social media platform to help the user in decision-making. [Methodology] For this purpose, we first collected 11781 end-users comments from the Amazon store and Flipkart web application covering distant products, such as watches, mobile, shoes, clothes, and perfumes. Next, we develop a coding guideline used as a base for the comments annotation process. We then applied the content analysis approach and existing VADER library to annotate the end-user comments in the data set with the identified codes, which results in a labelled data set used as an input to the machine learning classifiers. Finally, we applied the sentiment analysis approach to identify the end-users opinions and overcome the deceptive rating information in the social media platforms by first preprocessing the input data to remove the irrelevant (stop words, special characters, etc.) data from the dataset, employing two standard resampling approaches to balance the data set, i-e, oversampling, and under-sampling, extract different features (TF-IDF and BOW) from the textual data in the data set and then train & test the machine learning algorithms by applying a standard cross-validation approach (KFold and Shuffle Split). [Results/Outcomes] Furthermore, to support our research study, we developed an automated tool that automatically analyzes each customer feedback and displays the collective sentiments of customers about a specific product with the help of a graph, which helps customers to make certain decisions. In a nutshell, our proposed sentiments approach produces good results when identifying the customer sentiments from the online user feedbacks, i-e, obtained an average 94.01% precision, 93.69% recall, and 93.81% F-measure value for classifying positive sentiments.

• Asia pacific journal of information systems
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• 제17권4호
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• pp.133-163
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• 2007

Growth in the outsourcing market signals that firms of all sizes believe outsourcing will ultimately deliver many benefits and conveniences. But there are not many firms satisfied with the results of outsourcing. What is more, previous researches were fragmentary analyses focused on specific variables of outsourcing such as sourcing decisions, partnership rather than comprehensive analysis. Thus, they could not propose general systematic methodologies applicable to the real situation. To solve these problems, we developed an integrated theoretical framework that considered both contract with the hard side and trust with the soft side from a contingency viewpoint and tested this model using 143 data of Korean companies executing outsourcing. In addition, we examined how situational factors(outsourcing task complexity and outsourcing management competence) affects each path in the research model. The results of this study are as follows. First, it was proved the theory that trust is not a substitute for contract but its complement. Previous empirical studies on outsourcing success factors were focused on the establishment of successful partnership on the assumption that trust can replace contract in many situations. According to the results of our empirical analysis, however, contract and trust were in a mutually complementary relation with each other and their emphasis was different. Furthermore, different from previous researches, it was found effective to use trust as a supplementary tool and contract as a main means in outsourcing management strategy. Second, this study provided an integrated view that sees both contract and trust from a contingency viewpoint in theoretically reestablishing the relationship between contract and trust. Previous researches leaned to specific variables or theory-centered fragmentary analysis, but this study proposed a more practical and integrated research model and tested its effectiveness. Based on the results, with the model, decision makers are expected to scrutinize outsourcing situation more closely and to have a practical insight to the situation. Third, it was found that contract mechanism and trust building do not have a direct effect on outsourcing performance but relationship management intensity mediates the effect of contract mechanism and trust building. This is considered significantly meaningful to outsourcing partners who have believed that outsourcing would be successful if a contract is made properly or trust is built. Lastly, the path from trust building to relationship management intensity was moderated by informed buying, as the path coefficients from trust building to relationship management intensity varied by the degree of informed buying competence.

• 유통과학연구
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• 제11권10호
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• pp.107-116
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• 2013

Purpose - Eggs are nutritionally complete and one of the most popular natural foods. Moreover, the poultry industry is one of the important food industries. However, early industrialization of the poultry industry on its own did not lead to further development compared to other livestock industries. In this study, we investigate what factors influence consumers' behavior and how consumers' understanding of retail business affects their propensity to consume. This study is different from other studies as it analyzes how the brand names of manufacturers and distribution companies affect the purchasing characteristics or actual purchase behavior of consumers in order to suggest how these manufacturers and distribution companies can increase their competitiveness. Research design, data, methodology - This study conducted a survey of 250 randomly selected egg purchasers in discount stores from January to April 2013. Consumers' purchase tendencies were calculated through frequency analysis. This result was then utilized using cluster analysis to draw a conclusion about which purchase tendency influenced consumers buying three different brands of eggs or whether this tendency really affected consumers. As a result, the outcomes of Hypotheses 2 and 3 were not clear so we drew a conclusion with our analysis of Hypothesis 1. Results - While the outcomes of Hypotheses 2 and 3 did not clearly indicate whether purchasing tendencies affected consumers when buying eggs, our analysis of Hypothesis 1 indicated that consumers were affected by the quality of the eggs rather than exterior factors such as the brand name. Thus, we concluded that it is important to promote the excellence of the quality of the eggs. Usually firms buy eggs from farms and repackage them in order to sell them. In this sense, if consumers were aware of this egg production process, and eggs were fairly distributed to retailers, large retail PB businesses would also be able to enhance their competitiveness. Conclusions - The brand, packaging, retail outlet, and other external features influenced the purchase of eggs to a certain degree, while shelf life, grade of the eggs, cleanliness, and other intrinsic characteristics had more influence. In particular, shelf life was the most important factor influencing purchase. Consumers were influenced not only by intrinsic characteristics of the eggs but also by large-scale producers' brands. Consumers relied upon the brand despite reduced competition because they found it difficult to identify shelf life and/or cleanliness. Small businesses and/or large-scale retailers can remain competitive by maintaining the freshness and cleanliness of the eggs. Further studies need to investigate areas in which consumers' cognition of the product is poor and/or the purchase inclination with regard to less developed industries such as eggs. In this study, the greatest problem was that consumers did not consume in accordance with the current situation as consumers have preferred fresh and clean eggs for a long time compared to purchase decisions based on external brands and/or packaging.

• 유통과학연구
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• 제12권8호
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• pp.83-90
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• 2014

Purpose - Increasing sales of PB rice products can hinder the growth of domestic brands of rice, notwithstanding that the government is promoting domestic brands of rice. This analysis evaluated the influencing relationship among the variables of PB image, product credibility, and purchase intention of consumers who have never bought PB rice, to know the factors influencing consumers' decisions to purchase PB products. Research design, data, and methodology - PB products' brand image was analyzed as the factor that has a direct effect on purchase intention. The mediation effect of credibility on PB products is also analyzed, in terms of influencing the relationship between PB products' brand image and purchase intention. The analysis is performed on consumers that have not purchased a PB product and consumers who have purchased PB products from major distributors. Data is collected through questionnaires, from 389 of responders, and the AMOS 19.0 statistics package is used as a statistical tool. Results - It is proven that brand image has direct effects on the credibility of the product, and the credibility of product has a direct effect on purchase intention. However, it is revealed that brand image does not directly affect purchase intention, but that brand image indirectly affects it through the credibility of the product. Although the customers' recognition about PB image is low, the result shows that PB products' external attributes have effects on customers' purchase intention relating to the PB product. Therefore, it is important to establish the credibility of the PB product more than other products in terms of marketing. Conclusions - The following are the implications of the study. First, in a rice brand promotion, the credibility of the product should be ensured by a uniform brand image. To ensure the credibility of a product, the RPC brand and other brands should be unified, and the unified brand image should be applied to every product. Second, the package must possess a design as well as contents that could build consumers' perception of product credibility. Products' external attributes contribute to their credibility, which leads the consumers to purchase the products, including those consumers who have never bought PB rice products. Therefore, the products' credibility and sales can be reinforced by applying information about consumers' considerations when buying the PB rice product in different colors, font sizes, and packaging designs. This study is meaningful in two ways. First, it seeks to identify an NB revitalization strategy by exploring the purchasing behavior of customers who have no experience in buying PB rice products. Second, the results of previous studies about general brands are considered and applied in this study in order to investigate the influencing relationship among different factors of PB products. However, this study is a consumer awareness investigation; therefore, its results only have limited meaning to the relationship between brand image and purchase intention.

• 인터넷정보학회논문지
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• 제16권1호
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• pp.91-100
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• 2015

최근 전 세계적인 경기불황의 여파로 인하여 많은 기업들이 비용절감의 압박을 느끼게 되면서, 클라우드 컴퓨팅에 대한 관심 또한 덩달아 증대하고 있다. 클라우드 컴퓨팅이란 단말기에서 인터넷 즉, 네트워크를 이용하여 중앙에 있는 메인 서버의 소프트웨어를 활용하거나 데이터를 저장하는 컴퓨터의 이용 형태를 말한다. 사용자들은 소프트웨어나 하드웨어를 구입해서 사용하는 것이 아니라 원격지에서 빌려서 사용하는 형식이 되며 데이터센터를 이용하는 이용료를 지불하는 형식이 된다. 그런데, 비용절감 효과와 각종 효율성 증대로 인해 폭발적 성장세가 예측되었지만, 실제 클라우드 컴퓨팅 도입은 제한된 범주 내에서 확산되고 있다. 특히 국내 공공부문은 민감한 보안 문제나 보수적인 성향 등 여건으로 인해 도입을 더욱 주저하고 있는 현실이며, 관계자들의 인식이나 이해 또한 아직도 기초적인 수준에만 머물러 있어 현황 파악과 대책 마련이 필요한 실정이다. 그럼에도 불구하고 공공기관의 클라우드 컴퓨팅 도입에 관한 학술연구는 대부분이 기술 연구에만 치중되어 왔고 서비스 도입을 위한 현실적인 참고로 삼을 만한 연구는 찾아보기 힘들다. 본 연구에서는 정부부처의 기획된 업무를 실행하는 위탁형 준정부 기관 근무자들의 클라우드 컴퓨팅에 대한 인식과 이해를 파악하며, BCR모형을 적용해 그들이 실제 중요하게 여기고 우려하는 요인들이 우선순위를 분석하고 현실에 맞는 시사점을 제공하는데 목적을 두었다. 연구 결과로서 공공기관의 클라우드 컴퓨팅 서비스 도입현황과 혜택과 비용, 위험요인에 대해 민감도 분석하여 그 결과에 따른 전략적 대처방안을 제시하였다. 본 연구는 클라우드 컴퓨팅 서비스 도입을 하고자 하는 공공기관, 관련된 상위의 유관기관, 클라우드 서비스 제공업체의 입장에서 어떠한 점을 고려하여 향후 대응을 지속해나가야 하는지 가이드라인을 제공한다.

• 한국의류학회지
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• 제29권3_4호
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• pp.462-469
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• 2005

This study was inquiry into wearing condition and satisfaction of Saenghwal Hanbok uniform for Korean restaurant's employees. For this Purpose to be fulfilled survey was carried out to the managers and employees who are working in Korean traditional restaurants located in Seoul, and the reality of wearing Saenghwal Hanbok uniforms and the employees's satisfaction were considered. It taken into consideration when designing Hanbok uniforms for Korean traditional restaurants. The analysis was executed involving Simple Analysis, Correlation Analysis, Independent Samples T-test, Paired Comparison, ANOVA, and Duncun Test using SPSS. The report shows that buyers get two pieces style of skirt ($74\%$) and they are buying from Hanbok shops ($58\%$), or from uniform shops ($21\%$). It is almost impossible to see that employees' opinion is reflected in the uniform design since the decisions are made by either Senior manager or General Manager. Based on the result of this survey, followings should be taken into consideration when designing Hanbok uniforms for Korean traditional restaurants. Firstly, a design should reflect a sphere and a radiuses of action throughout a grasp of the type of restaurant, such as the type of sitting and whether there are stairs or not, and the type of service in charge, and so on. Secondly, considerations on the fabrics in terms of sweat absorption, tactility, weight and so on should be prioritized emphasizing a functional aspect. Thirdly, a sleeve should be narrower and shorter, and the skirt should be less wide and not crease easily. Lastly, a Geogori should be knot-button on with care in order not to be opened and a skirt should be zipped up.

• 디지털융복합연구
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• 제10권11호
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• pp.287-293
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• 2012

본 연구는 위조품 구매행동을 설명하기 위한 목적으로 이루어졌다. 선행연구를 토대로 위조품 동기와 위조품 사용혜택요인 및 위조품 구매의도 간의 인과 구조적 모형을 설정하였다. 분석결과 첫째, 위조품 사용 동기중 과시성 동기는 위조품 개인적 혜택에 유의미한 영향을 미치는 것으로 나타났다. 둘째, 만족감 동기는 위조품 혜택요인에 대한 직접적인 영향은 미치지 않은 것으로 나타났다. 그러나 만족감 동기는 위조품 구매의도에 직접적인 영향은 미쳤다. 셋째, 실용성 동기는 개인적 혜택과 경제적 혜택 모두에 유의미한 영향을 미치는 것으로 나타났다. 다만, 실용성 동기는 경제적 혜택과의 관련성이 더 강하게 나타났다. 넷째, 품질동기는 개인적 혜택과 경제적 혜택 모두에 유의미한 영향을 미치는 것으로 나타났다. 품질 동기 또한 경제적 혜택과 더 강한 관련성이 있는 것으로 나타났다. 본 연구는 위조품 구매행동에 영향을 미치는 요인들 간의 관련성을 밝힘으로써, 위조품 구매행동을 줄이려는 목적을 둔 공공 캠페인 담당자와 공익광고를 제작하고 기획하고자하는 광고담당자들에게 실무적 시사점을 줄 것으로 기대한다.

• Asia Pacific Journal of Business Review
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• 제4권2호
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• pp.1-21
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• 2020

The purpose of this research is to investigate young consumer motivation in regards to shopping mall. Young adults are an emerging age group that has economic autonomy and power of making independent decisions. In addition, this young segment providing an interesting challenges and opportunities for marketing professionals. Therefore, it is pertinent to analyse their shopping motivations, so that the marketers can understand and influence the consumption behaviour of this specific group. A survey using self-administered questionnaire was conducted to assess the mall-directed shopping habits and shopping orientations. A total of 164 usable surveys were obtained. In addition of exploratory factor analysis, confirmatory factor analysis and structural equation modeling was applied to prove the hypotheses. We have found that young Australian shoppers were motivated to visit malls primarily by the role enactment and exploration dimensions. They were the strongest motivators which explaining why young Australian consumers patronize malls. Young consumers of Australia enjoyed the mall environment, exploring new things, socializing with friends, comparing prices and the variety of products and services offered. The results of our study have several implications that should be of benefit to the retailing industry and mall management. Developers of malls must develop their mall more than simply a place for buying products. As such, mall management should make sure that their mall atmospherics offer a mall environment that is pleasing to multiple senses, to ensure it is conducive for shoppers to stay and spend more of their time and money. Mall management must execute strategies to maintain their attraction to younger consumers, perhaps by including stores that are futuristic and offer the most advanced styles or technologies, and appeal to somewhat older adults by offering the tenant, entertainment, and experience mix they will prefer. It is recommended that future research utilize random sampling methods to ensure the generalizability of results.

• 유통과학연구
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• 제8권1호
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• pp.35-42
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• 2010

본 연구는 종합슈퍼마켓에서 소비자 구매경향별 구매시점광고(POP)에 대한 반응과 POP를 접한 후 최종 구매단계에서의 중요 의사결정 요인과의 관계를 규명하기 위한 연구이다. 본 연구결과를 살펴보면 첫째, 종합슈퍼의 POP광고반응 중 소비자들은 엔드켑(End Cap)에 대한 반응점수가 높은 것으로 나타났으며, 둘째는 성별 충동적 구매경향에 대한 차이는 전반적으로 남성이 여성보다 높았다. 또한, 구매경향 간, 변수들 간의 상관관계를 살펴본 결과 충동적 구매와 비계획적 구매경향(r=.325), 충동적 구매경향과 즉각적 구매경향(r=.249)에서 상관관계가 있는 것으로 나타났다.(p<0.01) 본 연구 결과 소비자의 소비패턴도 점점 합리성 추구하며 계획적 쇼핑과 더불어 소비에 있어 POP 광고가 자신의 합리성 또는 계획성을 촉진시키는 요인이 되었을 때 POP 광고가 비로소 소비로 연결될 수 있다는 연구결과를 도출하였다.

• 융합정보논문지
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• 제9권2호
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• pp.75-84
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• 2019

연구의 목적은 미국 온라인 쇼핑몰에서의 고객 충성도에 영향을 미치는 변인들을 분석해보는 것이다. 이를 위해 본 연구는 사이트 품질, 사이트에 대한 만족, 태도 그리고 충성도의 관계를 살펴보기 위한 모형을 제안하고, 구조모형방정식을 통해 이를 검증하였다. 미국 소비자 280명의 샘플을 분석에 사용하였으며, AMOS 20.0을 이용하여 확인적 요인분석과 구조방정식 모형 분석을 실시하였다. 제안된 연구 모형은 비교적 양호한 적합도를 보였다. 사이트 품질 중 이용 용이성과 정보 품질은 만족에 긍정적인 영향을 미쳤다. 특히 정보 품질은 태도에도 긍정적인 영향을 미쳐 만족과 태도에 중요한 변수임을 확인하였다. 만족은 태도와 충성도에 유의한 영향을 미쳤으며, 태도 역시 충성도에 유의한 영향을 미쳤다. 즉 사이트에 대한 고객 만족과 호의적인 태도 형성이 결국 사이트의 충성으로 이끌 것이라는 점을 확인하였다. 본 연구는 미국 소비자들의 e-충성도에 대한 이론적 시사점을 제시하였으며, 이를 토대로 실천적인 마케팅 전략이 제안될 수 있다는 점에서 의의가 있다.