• Journal of Korean Society for Quality Management
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• v.41 no.3
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• pp.327-335
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• 2013

Purpose: The purpose of this study is to suggest the modified 'Korean Standard-Quality Excellence Index' model and analyze the improvement effect with survey data by comparing the properness between current and suggested model result. Methods: The collected data through the survey were analyzed using paired t-test and unbalanced ANOVA method for testing the consistency of two customer satisfaction evaluating categories and comparing the current model to suggested model for confirming the improvement of performance. Results: The statistical analysis result shows that adjusted model using prior information improves the consistency between two customer satisfaction in case of short life-cycle product. Also long life-cycle product case, the result shows difference gap decreasing with same direction. Conclusion: Considering statistical model for QEI reflecting the characteristic of product group such as life cycle seems to be meaningful. Since index may be compared yearly base for checking the trend, careful approaching without big change should be considered for application.

• Proceedings of the Korean Society for Quality Management Conference
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• 2004.04a
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• pp.142-147
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• 2004

Until now, our country environment management system are operated by past control system, but which system have many restrict to be familiar environment. Nowadays, many company try proactive control environment management system, specially by ISO 14001 system. In this paper we propose new Excellence Environmental Management Strategic which are compounded with Malcom Baldridge National Quality Award and ISO 14001.

• Industrial Engineering and Management Systems
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• v.15 no.4
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• pp.403-431
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• 2016

The objective of this study is to integrate the business, maintenance and production processes of a manufacturing system by incorporating errors. First, the required functions are estimated according to the historical data. The system activities are simulated by Visual SLAM software and the required outputs are obtained. Several outputs including lead times in different dimensions, total cost and production rates are computed through simulation. Finally, data envelopment analysis (DEA) is utilized in order to select the best option between the defined scenarios due to the multi-criteria feature of the problem. This is the first study in which the lead times, cost and production rates are simultaneously considered in the integrated system imposed of business, maintenance and production processes by incorporating errors. In the current study, the major bottlenecks of the system being studied are identified and suggested different strategies to improve the system and make the best decision.

• Asia pacific journal of information systems
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• v.31 no.4
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• pp.491-526
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• 2021

Airlines can employ a variety of quality monitoring procedures. In this study, we employ a content analysis of 8 years of online reviews for Korean airlines in contrast to other international airlines. Online airline reviews are infrequent, relative to the total number of passengers - the number of reviews is multiple orders of magnitude lower than passenger volumes - and online airline reviews are, therefore, not representative of passenger attitudes overall. Nevertheless, online reviews may be indicative of specific service issues, and draw attention to aspects that require further study by airline operators. Furthermore, significant words and phrases used in these airline reviews may help airline operators to rapidly automate filtering, partitioning, and analysis of incoming passenger comments via other channels, including email, social media posts, and call center transcripts. The current study provides insights into the contents of online reviews of Korean vs Other-International airlines, and opportunities for service enhancement. Further, we provide a set of marker words and phrases that may be helpful for management dashboards that require automated partitioning of passenger comments.

• Asian Journal of Business Environment
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• v.5 no.1
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• pp.13-26
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• 2015

Purpose - While studying the topic of seeking behavioral excellence (proactive and creative competence) in organization, scholars have presented a variety of literature sprinkled with countless theories on behavioral competence. Research design, data, and methodology - Foremost among the several theories on this topic are two distinct sets of behavioral theories: OCB (Organizational Citizenship Behavior) and Constructive Deviance. Both of these theories attempt to posit their usefulness in positive organizational outcomes (such as organizational effectiveness, quality, performance, and innovations). Results - However, their proposed constructs are opposing and studies are conducted in isolation, thereby creating a significant literature gap and omitting the possibility of being inclusive of the best that both OCB and constructive deviance have to offer. Conclusions - The article bridges the gap by critically examining OCB and constructive deviance and including a consideration of other empirical studies in an attempt to be comprehensive while, at the same time, seeking to find an effective behavioral construct that is both appropriate and conducive for positive organizational outcomes in the context of the current business environment.

• International Journal of Quality Innovation
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• v.4 no.2
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• pp.1-15
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• 2003

This paper examines the use of the EFQM Model in H.E. Institutions in the UK and offers a case study of how one University used the Excellence Model as a means to change the way it operated. It identifies and discusses the critical success factors for a university utilizing the Model, in particular Leadership (criteria 1), People Management, particularly with regard to performance evaluation (criteria 3), having key processes in place (criteria 5) and the identification of the correct key performance results for its various stakeholders (criteria 9).

• Proceedings of the CALSEC Conference
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• 2005.03a
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• pp.53-54
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• 2005

• The Journal of Asian Finance, Economics and Business
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• v.8 no.12
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• pp.411-420
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• 2021

Based on the Financial Management Information Systems (FMIS) variables and supporting arenas, the current study aims to highlight the importance of FMIS in supporting organizations to achieve organizational excellence (Managing Liabilities, Support Decision Making, Cost Efficiency, Financial Quality, and Security). A quantitative approach was utilized by adopting a questionnaire as a tool. A convenient sample of (249) individuals from different Kuwaiti SMEs answered the questionnaire. SPSS v. 26 was used to analyze gathered data. The study's findings revealed that FMIS has a significant impact on organizational trials to achieve organizational excellence. This impact was most noticeable on the level of cost-efficiency, with an R-value of 0.583, followed by a positive impact on security, with an R-value of 0.453. Based on the results, it can be widely generalized that FMIS can help the organization reach organizational excellence through managing its financial affairs. As a result, the study recommends paying more attention to the quality of data presented to FMIS, keeping in mind that human errors in data entry might result in incorrect and malfunctioned data, even if it is processed by FMIS. FMIS also improves the ability of an organization to schedule financial information, such as obligations, receivables, debts, payments, and expenses.

• Journal of Korean Society for Quality Management
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• v.35 no.2
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• pp.53-62
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• 2007

Until now, Capitalism Problem have been reported by many literature and are recognized which problem cannot be solved this matter. Global organization have been suggested Business ethics to solve Capitalism Problem. Nowadays, Global Excellence Enterprise who already use Business ethics, who well know Business ethics are powerful Competitive factor for Enterprise to survive. It is necessary to apply Business ethics which is Appraisal Model for Business ethics. In this paper, we suggest Appraisal Model for Business Ethics Evaluation and apply to real fields.

• International Commerce and Information Review
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• v.3 no.1
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• pp.7-24
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• 2001

많은 기업들이 e-Business를 적극 추진하고 있으나, 기대한 만큼의 경영성과를 올리고 있는 기업은 거의 없는 실정이며, 더 나아가 e-Business의 회의론까지 대두되고 있는 실정이다. 그럼에도 불구하고 e-Business는 Product & Service Leadership, Operational Excellence, Customer Intimacy 확보 차원에서 지속적으로 성장할 것으로 예상된다. 따라서 Off-line 기업의 IT 설비투자 확대, Off-line 기업과 온라인 기업간의 적절한 조화, 기업간 협력 활성화, 닷컴 기업의 경쟁력 확보 등이 갖춰지면 e-business는 향후 우리에게 새로운 도전과 기회를 제공할 것이다.