• 제목/요약/키워드: Business Service Industry

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융합 서비스 모델 개발 방법론 및 체계 연구 (A Framework for Creating Inter-Industry Service Models in the Convergence Era)

  • 권혁인;류귀진;주희엽;김만진
    • Asia pacific journal of information systems
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    • 제21권1호
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    • pp.81-101
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    • 2011
  • In today's rapidly changing and increasingly competitive business environment, new product development in tune with market trends in a timely manner has been a matter of the utmost concern for all enterprises. Indeed, developing a sustainable new business has been a top priority for not only business enterprises, but also for the government policy makers accountable for the health of Its national economy as well as for decision makers in what type of organizations. Further, for a soft landing of new businesses, building a government-initiated industry base has been claimed to be necessary as a way to effectively boost corporate activities. However, the existing methodology in new service and new product development is not suitable for nurturing industry, because it is mainly focused on the research and development of corporate business activities instead of new product development. The approach for developing new business is based on 'innovation' and 'convergence.' Yet, the convergence among technologies, supplies, businesses and industries is believed to be more effective than innovation alone as a way to gain momentum. Therefore, it has become more important than ever to study a new methodology based on convergence in industrial quality new product development (NPD) and new service development (NDS). In this research, therefore, we reviewed any restrictions in the existing new product and new service development methodology and the existing business model development methodology. In doing so, we conducted industry standard collaboration analysis on a new service model development methodology in the private sector and the public sector. This approach is fundamentally different from the existing one in that ours focuses on new business development under private management. The suggested framework can be categorized into industry level and service level. First, in the industry level, we define new business opportunities In occurrence of convergence between businesses. For this, we analyze the existing industry at the industry level to identify the opportunities in a market and its business attractiveness, based on which the convergence industry is formulated. Also, through the analysis of environment and market opportunity at the industry level. we can trace how different industries are lined to one another so as to extend the result of the study to develop better insights into industry expansion and new industry emergence. After then, in the service level, we elicit the service for the defined new business, which is composed of private service and supporting service for nurturing industry. Private service includes 3steps: plan-design-do; supporting service for nurturing industry has 4 steps: selection-make environment- business preparation-do and see. The existing methodology focuses on mainly securing business competitiveness, building a business model for success, and offering new services based on the core competence of companies. This suggested methodology, on other hand, suggests the necessity of service development, when new business opportunities arise, in relation to the opportunity analysis of supporting service based on the clear understanding of new business supporting infrastructure optimization. Meanwhile, we have performed case studies on the printing and publishing field with the restrict procedure and development system to assure the feasibility and practical application. Even though the printing and publishing industry is considered a typical knowledge convergence industry, it is also known as a low-demand and low-value industry in Korea. For this reason, we apply the new methodology and suggest the direction and the possibility of how the printing and publishing industry can be transformed as a core dynamic force for new growth. Then, we suggest the base composition service for industry promotion(public) and business opportunities for private's profitability(private).

전자상거래 확산과 비즈니스 서비스 산업 활성화 방안 (Expansion of e-business Transaction and Its Effective Vitalizations Strategy)

  • 조석홍
    • 통상정보연구
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    • 제4권2호
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    • pp.187-199
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    • 2002
  • Global economy these days is characterized with an unlimited competition due to Globalization and Information Age. Expansion of E-business accelerates informationized and globalized society and also intensifies market competition. As a result, global economy gradually develops to knowledge-based economy, and Business Service Industry becomes essential to the production increase in the manufacturing industry as well as its high added value comes into the spotlight as one of rapidly growing business industry. Business Service Industry has not yet been academically established, however, it may be defined as the industry of which production is a mediating service in the production process rather than in the final consumption. The export of the manufacturing industry has traditionally played mainstream role in Korea where economic development has been centered on the manufacturing export. However, as with increasing emphasis on the role of service sector and highly developed industrial field in the national economy, not only the relationships between manufacturing industry and service industry becomes rapidly more involved, but also the importance of highly competitive service industry becomes emphasized in accordance with open global economy after WTO system takes off. Now it is time we come to the realization that service is in the center of national competitive power as a result of global door open in all service industry.

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서비스 사이언스를 위한 서비스의 식별 (Service Identification for Service Science)

  • 이상준
    • 한국IT서비스학회지
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    • 제6권3호
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    • pp.209-224
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    • 2007
  • Currently, the world has experienced a mass exodus of workforce from the manufacturing industry to service related industry. In addition, the changes of industry structure toward service industry have been gradually accelerated. We have felt that it is time to conduct researches about IT service systematizing and discovering the essence of service itself with scientific and synthetic ways based on Service Science. For Service Science researchers, service identification is regarded as a difficult activity when they contact it for the first time and they want to apply it real environment. In reality, there exist mismatches between business and IT service to identify service since service is identified from the business point of view in Service Science area and it is identified from the technical point of view in IT service area. In this paper, we have conducted researches about service identification placed on the first priority and regarded as difficult area in service-oriented business area. To lessen aforementioned difficulties, we propose procedures and methods for extracting and identifying service in the viewpoint of business process. We conducted case study and comparison with existing researches to verify the applicability and the excellence of our proposal.

온·오프라인 서비스 기업의 비즈니스모델 인식 차이에 관한 연구 (A Study of the Perception Difference on Business Model - Focused on On-Offline Service Companies)

  • 김인섭;전성현
    • 디지털산업정보학회논문지
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    • 제11권1호
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    • pp.209-223
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    • 2015
  • Google was established an online service company. Lately, Google has widened to the business area until manufacturing industry. Apple was established a computer manufacturing company. So, new business models should develop and should be innovation in order to adapt to industry environments. New business model's development and innovation are attracted on strategy to expect the high performance at companies. In particular, it is important to companies facing a variety of problems. Therefore, the purposes of this study are as follows : First, there understand the perception difference on online service company, offline service company, manufacturing company. Second, there provide for the use of strategy on online service company, offline service company, manufacturing company. The results of this study are customer factor, strategy factor, revenue factor have been statistically significant differences using ANOVA analysis in industry field, and customer factor has been statistically significant difference using t-test in business field. Then, it will expect to increase business competition through the business model.

비즈니스서비스 산업이 한국경제에 미치는 영향에 관한 연구: 산업연관분석을 이용하여 (An Effect of Business Service Industry on Korean National Economy using An Input-Output Analysis)

  • 신용재;임명성
    • 디지털융복합연구
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    • 제11권12호
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    • pp.275-285
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    • 2013
  • 세계경제가 지식기반 사회로 이동하면서 경제활동의 국제화에 따른 경쟁격화로 자사의 경쟁우위가 있는 분야를 핵심역량화하고 그 밖의 분야는 경쟁력 있는 기업에서 외주하는 경향이 강화됨에 따라 비즈니스 서비스 산업이 새로운 성장산업으로 부상하고 있다. 이처럼 비즈니스 서비스 산업의 중요성에도 불구하고 국내의 비즈니스 서비스 산업은 전통적 저부가가치 산업에 집중된 나머지 낮은 노동생산성을 보이고 있는 반면 고부가가치 시장은 외국기업에 의해 과점되고 있는 경향을 보이고 있다. 하지만 비즈니스 서비스 산업의 중요성과 잠재 성장가능성이 매우 크기 때문에 국내 기업들의 경쟁력 강화는 시급하다고 볼 수 있다. 본 연구는 국내 비즈니스 서비스 산업의 경쟁력 강화를 위한 당위성을 확보하기 위해 비즈니스 서비스 산업의 타 산업에 미치는 영향을 분석하고 그 결과를 제시하고자 한다. 즉, 국내 비즈니스 서비스 산업이 타 산업에 미치는 파급효과는 무엇인가? 라는 연구문제에 대해 논의하고자 한다.

Restricting Factors and Countermeasures of Development in Business Services Industry of Shandong Province

  • Zhai, Wen Xiu;Lin, Dong Hua
    • 융합경영연구
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    • 제1권1호
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    • pp.1-14
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    • 2013
  • Firstly, this article expounds that business service industry plays an important role in adjusting industrial structure, transforming mode of economic growth, improving people's living standards, enhancing Enterprise's Kernel Competitiveness and promoting the development of service industry. Then it analyzes the development of business services in Shandong from two perspectives. The first perspective, by using methodology for statistical analysis, it will review the development scale, professional level, the number of opening units, quantity of employment, and operating revenue of business services in Shandong. On this basis, the article will summarize its development characteristics, experience and existing shortcomings. The second perspective, by using comparison analysis methodology, to compare the development of Shandong with Jiangsu, Guangdong, Zhejiang and Shanghai's and found the subjective and objective factors that restrict the development of business service industry in Shandong. In the light of restricting factors, countermeasures have been developed based on the experience at home and abroad. These countermeasures will contribute to promoting the optimization and upgrading of industrial structure, improving industrial competitiveness and speeding up the economic development rapidly and stably.

A Study on the Success Factors for the Restaurant Service Industry: Moderating Effects of Restaurant Types and Locations

  • Hwang, Jeong-Hee;Chung, Kyu-Suk;Kim, Myoung-Soo
    • 아태비즈니스연구
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    • 제9권3호
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    • pp.11-24
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    • 2018
  • We develop the success factors model including research hypotheses in the restaurant service industry. The research model in this study was tested on survey data collected from 282 restaurant owners. In this study, we tried to identify the success factors of the restaurant service industry and analyze the relationship between those success factors and business performance. Especially, we analyzed the impact of success factors on business performance being moderated by the restaurant type and location. Through the analysis of the research model, it is shown that operation management and customer relationship management and so on play an important role in the improvement of business performance. In addition, we found that the impact of the success factors on business performance is moderated by the restaurant type and location. A limitation of our study is the sampling. Franchise restaurants will need to be included in future studies. We expect that our research will help start-up restaurant managers to get useful insights to better manage their own businesses. Although the study on the success factors of the restaurant service industry is very important, there are few researches on that in Korea. Therefore, this study can give new insights on how the restaurant owners do business in the restaurant service industry.

Corporate Competence and Business Performance: Focus on Korean Domestic Venture Companies in the Service Industry

  • Boine KIM;Myeong Hyeon CHO
    • 동아시아경상학회지
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    • 제12권1호
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    • pp.1-11
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    • 2024
  • Purpose: This study empirically examines the relations among corporate performance, technology, and corporate capabilities for service companies to find factors that could affect the competitiveness of the service industry. Most study on technology in the service industry have been conducted in developed countries, and yet there exist not sufficient empirical reviews. Research design, data and methodology: This paper, using rare empirical data, examines Korea's service industry and aims to make an academic and managerial contribution to the understanding of the relation between corporate competence and performance. This study analyzes 567 Korean Domestic Companies in Non-manufacturing and Service Industry, using the 2020 Detailed Survey of Venture Businesses (2500) data. Frequency analysis, correlation analysis, and regression analysis are performed. Results: Results show, Hypothesis 1 that internal competence has positive influence on technological strength, is supported. However, Hypothesis 2 that technological strength mediates between internal competence and business performance, Hypothesis 3 that external competence has positive influence on technological strength and Hypothesis 4 that technological strength mediates between external competence and business performance are all partially supported/rejected. Conclusions: This study suggests that technological strength is an important factor that affects both market share and sales. And mediating effect of technology strength emphasized in market share. However, in managing sales, more cautious approach and a more detailed analysis are needed..

외식기업의 성과 평가에서의 BSC 도입 방법론 검토 (Study of the Method for Building up BSC in the Foodservice Industry Based on the Performance Evaluation)

  • 오윤석
    • 한국조리학회지
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    • 제10권2호
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    • pp.84-106
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    • 2004
  • Measuring and evaluating the business performance plays a very important role in managing business. It is both because business performance, in any types of industry, can be evaluated and managed properly only when the measurement of its performance is estimated and because its performance can be improved through an efficient and effective management. Therefore it is essential to build up the performance evaluation system to raise management efficiency of food service industry, to reinforce competitive power of food service industry. In this study, investigated the present performance evaluation system situation of the food service industry and introduced BSC as the main conceptional framework for evaluating the performance of the food service industry. Finally, this study discussed the possible method for building a balanced scorecard to the food service industry.

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IT와 물류서비스 관계에서 커뮤니케이션의 역할에 관한 연구 (The Role of Communication in Linking IT and Logistics Service)

  • 이민호
    • 한국IT서비스학회지
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    • 제7권4호
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    • pp.301-317
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    • 2008
  • Product-related services in manufacturing industry are different from typical services in service industry. Product-related services ensure proper product functioning, provide additional repurchase, and offer attractive margin Product-related services in manufacturing industry are not core activity but taking supporting roles, while services in typical service industry are core parts. The purpose of this study is to investigate the role of communication in linking IT and product-related logistics service in manufacturing industry. The relationships among IT, communication, logistics service and business performance are explored using a path analysis. The empirical research reveals that higher degree of IT usability leads to increased communication, and in turn, communication affects logistics service, and ultimately business performance. In addition, this study shows communication plays an intermediate role in linking IT to logistics service.