Browse > Article

Service Identification for Service Science  

Lee, Sang-Joon (전남대학교 경영학부)
Publication Information
Journal of Information Technology Services / v.6, no.3, 2007 , pp. 209-224 More about this Journal
Abstract
Currently, the world has experienced a mass exodus of workforce from the manufacturing industry to service related industry. In addition, the changes of industry structure toward service industry have been gradually accelerated. We have felt that it is time to conduct researches about IT service systematizing and discovering the essence of service itself with scientific and synthetic ways based on Service Science. For Service Science researchers, service identification is regarded as a difficult activity when they contact it for the first time and they want to apply it real environment. In reality, there exist mismatches between business and IT service to identify service since service is identified from the business point of view in Service Science area and it is identified from the technical point of view in IT service area. In this paper, we have conducted researches about service identification placed on the first priority and regarded as difficult area in service-oriented business area. To lessen aforementioned difficulties, we propose procedures and methods for extracting and identifying service in the viewpoint of business process. We conducted case study and comparison with existing researches to verify the applicability and the excellence of our proposal.
Keywords
Service Science; IT Service; Service Identification; EA; BPM; SOA;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
연도 인용수 순위
1 Maglio, P. P., S. Srinivasan J. Ktrulrn, Service Systems, Service Scientists, SSME and Inonvation, Communications of the ACM, Vo.49, No.7(2006), pp.81-85
2 김성민, 황상규, 윤홍란, "서비스지향 전사적 아키텍처 구축방안 연구", 한국IT서비스학회 학술대회발표집, 2007
3 김성익, 박정일, "SOA 프레임웍 아키텍처", 정보과학회지, 제25권, 제1호(2007), pp.27-33   과학기술학회마을
4 안연식, 강재화, 조형래, 김문중, "IT거버넌스의 영향요인 분석 : ITA/EA 기능 중심", 한국IT서비스학회지, 제6권, 제2호(2007), pp.63-80   과학기술학회마을
5 정보통신부, 범정부 ITA 산출물 메타모델정의서 Vol.2.0, 2006
6 한상우, 박선희, 노재호, "Service Oriented Architecture 적용을 위한 서비스 식별 기법", 정보과학회지, 제24권, 제11호(2006), pp.27-31   과학기술학회마을
7 Arsanjani, A., "Service-oriented modeling and architecture-How to identify, specify, and realize services for your SOA", http://www.ibm.com/developerworks /webservices/library/ws-soa-design1/
8 Spohrer, J., P. P. Maglio, J. Bailey, and D., Gruhl, "Steps Toward a Sciece of Service Systems", IEEE Computer, Vol. 40, No.1(2007), pp.71-77   DOI
9 Sprott, D. and Wilkes, L., Understanding SOA, CBDI Journal, Aug. 2003
10 Melenovsky, M. J., J. Sinur, J. B. Hill, and D. W. McCoy, "Business Process Management : Preparing for the Process-Managed Organization", Gartner, http://www. gartner.com/DisplayDocument?ref = g_ search&id = 482487, 2005
11 Sims, O., Service Oriented Architecture - part 2-The Bridge, CBDI Journal, April. 2003
12 Zhang, Z., R. Liu, and H. Yang, "Service Identification and Packaging in Service Oriented Reengineering", Proceedings of the 17th International Conference on Software Engineering and Knowledge Engineering, 2005. pp.620-625
13 Bieberstein, N., S. Bose, M. Fiammante. K. Jones, and R. Shah, Service-oriented Architecture Compass : Business Value, Planning, and Enterprise Roadmap, IBM Press, 2005
14 Chesbrough, H. W. "Toward a Science of Services", in Breakthrough Ideas for 2005, Harvard Business Review, Vol.83, No.2(2005), pp.43-44   PUBMED
15 Mitra, T., "Business-Driven Development", http://www-128.ibm.com/developerworks /webservices/library/ws-bdd/index.html, 2005
16 Papazoglou, M. P. "Service-Oriented Computing", Communications of ACM, Vol. 46, No.10(2003), pp.25-28
17 이현주, 최병주, 이정원, "SOA 기반 서비스 식별을 위한 상향식 접근", 한국정보처리학회 춘계학술대회발표집, 제14권, 제1호(2007), pp.245-248
18 Fitzsimmons, J. A. and M. J. Fitzsimmons, Service Management : Operations, Strategy, Information Technology. NY : McGraw- Hill, 2006
19 Ibrahim, M. and G. Long, Service-Oriented Architecture and Enterprise Architecture, Part 2 : Similarities and differences, http://www.ibm.com/developerworks /library/ws-soa-enterprise2/index.html
20 한국IT서비스학회 서비스사이언스 연구회, 서비스 사이언스, 매일경제신문사, 2006
21 Rosser, B. and R., Buchanan "Business Process Management and Enterprise Architecture : The New Synergy", 2006, Gartner, http://www.gartner.com/Display Document? id = 498509
22 Cervantes, H. and R. S. Hall, "Technical Concepts of Service Orientation", in Stojanovic, Z. and Dahanayake, A.(Eds), Service- Oriented Software System Engineering : Challenges and Practices, Idea Group Publishing, Hershey, PA,(2005). pp.1-26
23 W3C Web Services WG, "Web Services Architecture", http://www.w3.org/TR/2004/ NOTEws-arch-20040211/, 2004
24 Chesbrough, H. and J. A. Spohrer, Research Manifesto for Services Science, Communications of the ACM, Vol.49, No.7 (2006), pp.35-40
25 IBM Research, Services Science : A New Academic Discipline?, 2005
26 김광훈, "비즈니스 프로세스 관리 시스템", 한국정보처리학회지, 제12권, 제3호(2005), pp.45-56
27 Erl, T., Service-Oriented Architecture : Concepts, Technology, and Design. Prentice Hall, Upper Saddle River, NJ, 2005
28 The Council on Competitiveness. Innovate America, http://www.compete.org/pdf/NII_ Final_Report.pdf, 2004
29 Bloomberg, J. and R. Schmelzer, Service Orient or Be Doomed!, John Wiley & Sons, 2006
30 Noel, J., "SOA and BPM : Better Together", 2005, ftp://ftp.software.ibm.com/sof tware/websphere/pdf/10-07-05JNOELWP SOABPM.pdf