• 한국과학예술포럼
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• 제20권
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• pp.159-171
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• 2015

Service elements are added to the product to improve the company it its sales and innovation. The servitization process could take many different routes reflecting various properties of the manufacturing firm and its business contexts. Product-service systems (PSS) design method developed at Sungkyunkwan Universty, Service Design Institute, has been applied to a small furniture manufacturing company to demonstrate the utility of the method and to devise improvements. First, the business context of the company has been analyzed and key values have been identified. A co-creative session has been conducted to develop initial service concepts to drive those key values. The diverse positioning of those service concepts on the scale of service supporting product and service support customer is then developed to plan servitization phases. The specific service concepts are about company-customer relationship building as well as customization and personalization in this case. Initial service concepts are detailed with service blueprint so that prototyping and customer experience evaluation can be done. Business models in different servitization phases are designed. Further prototyping and customer experience evaluation has been done with business strategy improvements. In this paper, the proudct-service systems design method has been reviewed and the specific and real processes of the servitization using design will be described with discussion on the improvement of the method and the enhancement of the business.

• 한국경영정보학회:학술대회논문집
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• 한국경영정보학회 2007년도 추계학술대회
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• pp.377-382
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• 2007

To transform the enterprise system into the 'Real Time Enterprise' with respect to IT, I suggest the conceptual application model which is composed of pieces(components) extracted from different packaged applications working in a heterogeneous environment based on the 'business activity' in other words, business services provided by internal (inter-enterprise) and external (extended enterprise) application to support a business activity within in an enterprise and the design mechanism focusing service tier which acts as intermediate tier within application architecture.

• 한국IT서비스학회지
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• 제9권2호
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• pp.193-203
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• 2010

Service-Oriented Architecture (SOA) is a new trend for the design of application architecture to enhance the degree of share and reuse with the concept of service. It comes from the current situation where the business environments are changing rapidly and therefore competitions are getting bitter. To cope with such business challenges, business (and/or applications) architecture needs considerably flexibility and reusability, and that's why SOA is accepted as one of the most effective framework for the business applications in these days. In this paper we propose an analysis and design methodology for the applications of SOA. To implement the proposed methodology, the service ontology needs to be defined first, and the tasks such as service profiling, workflow design and service orchestration need to be followed. To validate the expected effects on flexibility and reusability, the proposed methodology was compared with CBD (Component Based Development).

• Journal of Information Technology Applications and Management
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• 제10권1호
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• pp.127-146
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• 2003

With the spread of Internet, e-business using Internet technology is being actively developed and operated. Currently, on behalf of the international e-business framework, International standard such as ebXML and Web Service is being advanced. We are able to publish and search business information through ebXML and Web Service and then actual trading between partners is accomplished. By the way, it is Registry that play an important part in e-business. Registry is an e-business infrastructure for enabling building, deploying, and the discovery of business Information. We can do e-business through Registries dynamically and share the resources. Representatives of Registry are ebXML and UDDI used as an international standard. We will meet with some problems when using Registries. ebXML Is focused on B2B collaborations and Web Service Is focused on application integrations. So we must use ebXML and Web Service characteristically, and sometimes use all at need. ebXML and Web Service contain business information by Registry specific way. So When using the services offered by ebXML and Web Service, we should access each Registry by using Registry specific tools. This thesis intended to integrate business information from ebXML Registry and UDDI Registry to accomplish e-business conveniently This thesis defined the common data model as well as integrated query language for integrated access to ebXML and Web Service along with design and implementation of the system.

• 한국디자인학회:학술대회논문집
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• 한국디자인학회 2004년도 추계 학술발표대회 논문집
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• pp.56-57
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• 2004

• 산업공학
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• 제20권3호
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• pp.257-266
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• 2007

To survive in rapidly changing business environment, the enterprises of all over the world are trying to integrate their IT infra structure and are trying to automate their business process. Service Oriented Architecture (SOA) is being accepted as an IT standard to support efficient system integration and flexible business process automation between enterprises or departments. The material control system is required this software architecture between manufacturing company and materials supply vendors. This paper introduces concept of SOA, relevant technology about SOA such as Web Services and Business Process Execution Language (BPEL) and Enterprise Service Bus (ESB) and describes how to automate materials control process by designing the material control system based on SOA. The analysis of requirements is proceeded by Unified Modeling Language (UML) and SOA delivery strategy is selected the top-down strategy. And this paper describes how to derive services and operations and how to arrange services in three service layers and how to design business process.

• 한국HCI학회:학술대회논문집
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• 한국HCI학회 2009년도 학술대회
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• pp.895-900
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• 2009

모바일 폰은 단순히 전화라는 커뮤니케이션 수단의 역할 뿐 아니라 웹, 멀티미디어, 카메라 등의 정보 가전과 융합하면서 일상생활의 주요 정보 플랫폼으로서의 역할을 하고 있으며, 이러한 모바일 폰의 위상에 따라 다양한 서비스와 인터렉션들이 개발되어 현재에 이르고 있다. 본 연구는 이러한 모바일 폰의 발전 방향 아래서 다양한 사용자의 정보 서비스 요구에 따른 맞춤 서비스 디자인을 개발하고자 하였으며, 업무상 모바일 사용 비중이 높은 영업직 종사자들을 위한 모바일 업무 지원 서비스를 연구하였다. 연구의 방법은 영업직 및 이와 유사하게 대인 커뮤니케이션 비중이 높은 업무에 종사하는 비즈니스맨을 대상으로 Contextual Inquiry Interview 기법을 활용하여 관찰 및 인터뷰를 실시하고 이 결과를 분석하여 사용자들의 니즈와 현행 모바일 사용상의 문제점들을 도출하고 모바일 사용 효율을 높여줄 수 있는 서비스 컨셉을 도출하였으며, 이를 구현하기 위한 화면 설계와 인터렉션 디자인, GUI 디자인을 수행하였다. 연구의 결과로 영업직 사용자들의 즉흥적 정보 처리 요구와 정보의 연계성을 높여주는 포스트 위젯 서비스와 인맥 관리 및 정보 검색의 유연성을 제공하는 메모리 박스 서비스를 제안하였다. 이들은 최근 주목받고 있는 모바일 플랫폼 모델인 터치폰을 위한 위젯 서비스의 형태로 구현되었다.

• 한국실내디자인학회:학술대회논문집
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• 한국실내디자인학회 2001년도 춘계학술발표대회 논문집
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• pp.168-172
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• 2001

An applied art, business project for consumers, pursues aesthetic objectives. Therefore it is required to approach the concept of service marketing for consumer satisfaction. The purpose of this paper is to verify the effectiveness of concepts for service marketing in processing interior design project. The contribution of this research is the refined checklists for interior design projects which can be applied to actual business as well as the introduction of service marketing concept into interior design industry. This paper proposes an advanced business in interior design industry and is expected to increase consumer satisfaction in living space as their needs and life styles are being more diversified.

• 한국IT서비스학회지
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• 제22권5호
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• pp.17-30
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• 2023

A company's sustainable growth is a very important goal, and for this purpose, the company's business model is changing into a convergence of products and services. The purpose of PS-Offering is to maintain a long-term relationship with customers, and customer experience management is necessary for this. This study presents a service design methodology that can support customer experience management of the PS-Offering business model. The experience management portfolio analysis methodology consists of four steps: 1. Deriving service encounter through customer journey maps; 2. Identify the service structure of each service encounter in three forms (FFC, FSC, FSE). 3. Analyze the customer's emotional variables, that is, customer experience, at each service encounter, Finally, 4. After plotting the level of customer experience at the service encounter, the analysis is conducted with a customer experience management portfolio that seeks future strategic plans for this. The methodology presented in this study will help in the service design of the service encounter unit centered on customer experience. And it will improve the financial performance of the company by raising the service level of the business model.

• 한국IT서비스학회지
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• 제12권1호
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• pp.323-340
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• 2013

As the importance of collaboration becomes critical in today's open and complex business environment network, the issues and solutions on compatibility and reusability between different kinds of applications are being increasingly important as well in systems analysis and design. And therefore, service-centered SOA is receiving attention in such business environment as a strategic approach that makes possible for prompt action according to the needs of users and business process. Various implementation methodologies have been proposed for SOA, however, in practical aspects most of them have some problems since they fail to propose specific policies in definition and identification of services for the exact user requirements and business situations. To solve or alleviate those problems, this paper suggests a new service identification model based on hierarchical ontology, where three different ontologies such as business ontology, context ontology and service ontology are proposed to define the relationship and design the link between user requirements, business process, applications and services. Through a suggested methodology in this paper, it would be possible to provide proactive services that meets a variety of business environments and demands of user. Also, since the information can be modified adaptively and dynamically by hierarchical ontology, this study is expected to play a positive role in increasing the flexibility of systems and business environments.