• 국제지역연구
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• 제13권2호
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• pp.298-324
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• 2009

본 논문의 연구목적은 원화환율의 변화가 국내 서비스무역수지에 미치는 영향을 분석하는 것이다. 실증분석 결과에 의하면 우리나라의 서비스수지는 주로 원/달러, 원/엔 환율에 의해서 영향을 받는 것으로 나타났다. 서비스수지 수입 및 지급은 원/달러 환율과는 부의 관계를, 원/엔 환율과는 정의 관계를 갖는다. 원/달러, 원/엔 환율이 동시에 절하될 경우 서비스수지는 개선되는 것으로 나타났다. 운수수지는 원/달러, 원/엔, 그리고 원/위안 환율, 여행수지는 원/달러 환율, 그리고 사업서비스수지는 원/달러, 원/엔 환율에 의해서 영향을 받는 것으로 나타났다.

• The Journal of Asian Finance, Economics and Business
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• 제8권11호
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• pp.67-77
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• 2021

The aim of this study is to investigate the role of employee engagement as a mediator between the High-Performance Work System and the Service-Oriented Organizational Citizenship Behavior (Service-Oriented OCB). Furthermore, work-life balance as a moderator, the impact Service-Oriented OCB on customer satisfaction will be investigated. This study employs a quantitative methodology for which questionnaires were distributed to sixty restaurants in Karachi, and a sample of 418 responses was collected for structural equation modeling analysis. Smart PLS software was used to analyze the structure model. The results show that HPWS has a positive impact on Service-Oriented OCB. It is assumed that the role of work engagement as a mediator between HPWS and Service-Oriented OCB is significant. This study found that Service-Oriented OCB has a positive impact on customer satisfaction. Work-life balance was also found to have a moderating influence. The findings confirmed the black box mechanism and the HPWS procedures in restaurants. This study suggests implementing effective HPWS practices to influence employees' work engagement, which leads to Service-Oriented OCB and employees being able to optimize their performance to influence customer satisfaction. The study contributes to the existing body of knowledge in human resource management.

• The Journal of Asian Finance, Economics and Business
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• 제8권7호
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• pp.357-364
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• 2021

This study examines the role of effective human resource practices and work-life balance in various organizations and their relationship with employee engagement. The data for this study were obtained from 723 employees from various industries in Java. The result suggests that human resource practice alone did not influence employee engagement. However the human resource policy helps develop a sense of WLB for an employee, which in the long run will affect the level of engagement. Thus, work-life balance enables the relationship between employees and their workplace. This study also encompasses current literature regarding huan resource policies in understanding employee engagement through work-life balance. This study provides exploratory findings regarding HR function practices, WLB, and employee involvement in service organizations. It proved that participants from four organizations reported very positive impressions about HR practices and they were also very involved in their work and organization. While their balance still needs to be improved, this may imply that the participants are not happy with their work lives. The main finding of this study is that WLB plays a mediating role in the relationship between HR practices and employee engagement. This means that organizations need to find ways to help employees achieve a better WLB.

• 아태비즈니스연구
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• 제12권2호
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• pp.131-143
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• 2021

Purpose - The main purpose of this study is to investigate service industry employee' perceptions of Work-Life-Balance (WLB) and the influences of these perceptions on their overall Quality of Life (QOL). The study hypothesizes that employees' overall Quality of Life is influenced by Work-Life-Balance. Design/methodology/approach - The target population for this research consisted of service industry employees. The data was collected using the online-survey method and 449 usable responses were analyzed using AMOS program. Findings - The results indicated that psychological environment and family environment positively affected overall quality of life each, and work environment negatively influenced on overall quality of life. Research implications or Originality - Despite the importance of Work-Life-Balance (WLB), most of previous studies have investigated WLB from company perspective while limited research has examined employees' WLB perceptions. The findings of this study enrich knowledge of WLB from employee perspective especially in service industry.

• 기술혁신학회지
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• 제6권1호
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• pp.125-136
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• 2003

This paper studies directions for technology information service on Korea material & component industry which is a main course for the deficit of balance of payments in Korea. We have got survey results through e-mail or fax, for the degree of the necessity of the service and the contents for the service. Finally, we will recommend the check point for the service, and for the policy.

• 가정과삶의질연구
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• 제32권3호
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• pp.17-29
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• 2014

This study attempted to explore business and workers'needs for flexible work arrangements focusing on the case of a customer center business. We conducted in-depth interview and focus group interviews with the CEO of the company as well as with workers employed at the company in order to identify their need for flexible work arrangements. The subject of this study is a customer service center business that offers a variety of flexible work arrangements. We found that there is a need for flexible work arrangements in terms of both businesses and workers. These results suggest that flexible work arrangements can be activated when they meet the needs of businesses and workers. Flexible work arrangements can be activated when they meet the businesses'goals in human resource management and workers'goals for achieving work-family balance.

• 통상정보연구
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• 제15권4호
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• pp.97-122
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• 2013

한국의 서비스무역 수지는 2012년에 IMF의 BPM5를 기준으로 흑자를 기록하였다. 이는 여행수지적자 감소, 건설 및 운송수지 흑자 확대와 규모는 작지만 개인, 문화, 오락서비스 수지가 꾸준히 개선되어 흑자로 전환된 데에 있다. 그러나 대외적으로는 세계경제 성장세가 둔화되고 원화가치가 강세를 보이고 있는 반면, 한국 서비스산업의 경쟁력은 매우 취약하기에 서비스무역 흑자 기조를 유지하기는 쉽지 않다. 이에 본 연구에서는 안정성이 미흡한 서비스수지 흑자 항목과 심각한 적자 항목을 중심으로 경쟁력 강화방안을 제시하고 있다. 해외 사례로 한국과 같이 제조업 중심의 발전 국가인 독일과 일본의 정책 및 현황을 분석하였으며 서비스 주요 업종의 현황분석을 통해 서비스 산업 경쟁력 강화 방안을 제시하였다. 해외건설의 안정적 시장확보 방안과 꾸준한 개선을 이루고 있는 개인 문화 오락서비스 분야의 독립적인 산업으로서 성장 및 동반 성장이 가능한 분야와의 연계 방안을 발굴하는 것이 필요하다. 서비스 산업은 고부가가치 산업으로 높은 수준의 지식 기반 서비스가 국제경쟁력이 있기에 집중 육성분야를 선정하여 미래지향적인 R&D 지원을 함으로써 지식재산권을 확보하고 핵심원천기술을 토대로 특허권 등 사용료 수지를 개선해 나가야 한다. 서비스산업은 제조업과는 다른 상품특성, 유통체계, 대금결제방식 등을 가지고 있으므로 업종별 특성을 반영하여 지원제도를 개발하여야 한다. 또한 해외 진출을 지원하기 위한 방안으로 서비스 업종별 시장개척단, 공동물류센터 등의 마케팅적 지원은 물론 현지국의 사회 문화적 특성을 고려하여 외교적 지원까지도 필요하다.

• 보건의료산업학회지
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• 제10권3호
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• pp.13-25
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• 2016

Objectives : The purposes of this study was to analyze business performance of university hospitals for the past 10 years. Methods : Management and finance data from 2005 to 2014 were collected from balance sheets, income statements and annual reports from 27 university hospitals. The dependant variable used was profitability which included return on assets, operating margin and net profit to gross revenues 1. The independent variables were general characteristics, liquidity, stability, activity and financial ratios. Results : University hospitals over the last 10 years had achieved good management performance. Using financial leverage, patient revenues, operating profit, nonpatient revenues, total assets and total debt, the total amount had increased by more than double. The ratio of fixed liability and fixed assets turnover was found to have a significant positive (+) effect on management performance in the years 2012-2014. Conclusions : Based on these results, this study suggests a more in-depth analysis using fixed liabilities and fixed assets.

• 대한가정학회지
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• 제33권5호
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• pp.13-25
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• 1995

The purpose of this study was to understand the variables affecting the dual role strain and the satisfaction with the life of working mothers, Based on this result, the family policies for the balance between family life and work were proposed. 1) For the family, husband's psychological and behavioral supports were needed to wives as workers. 2) For business, the child care support and services have to be provided for children of both male and female employees. 3) For the government, the policies can be proposed : child care center or support and service in the business, child care program after school hours, insurance policies for child safety, deduction in income taxes corresponding expenditures for child care service.

• 보건의료산업학회지
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• 제14권2호
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• pp.15-27
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• 2020

Objectives: The purpose of this study is to compare analysis of financial performance in university hospitals. Methods: Data from 2005 to 2017 were collected from income statement, balance sheet, and annual reports in 23 university hospitals. The dependent variables are used financial performance, namely, medical profit to total assets, medical profit to medical revenue, and net profit to medical revenue. The independent variables are establishment type, hospital province, bed, open liquidity, stability, and activity. Results: From 2005 to 2007, university hospitals steadily increased medical revenues, nonmedical revenues, medical profit, net profit, and reserve fund for essential business by investing fixed assets using financial leverage. From 2015 to 2017, the debt ratio was minimized based on existing management performance. Results showed that university hospitals maintained high profitability by actively investing in medical equipment, medical environment, and facilities using reserve fund for essential business. Conclusions: Results suggest that this will be the basic data for efficient management of university hospitals.