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http://dx.doi.org/10.7466/JKHMA.2014.32.3.17

Business and Workers' Needs for Flexible Work Arrangements : Focusing on the Case of a Customer Center Business  

Kim, Seon Mi (Department of Family Welfare, Gwangju University)
Lee, Hyun Ah (Research Institute of Human Ecology, Seoul National University)
Publication Information
Journal of Families and Better Life / v.32, no.3, 2014 , pp. 17-29 More about this Journal
Abstract
This study attempted to explore business and workers'needs for flexible work arrangements focusing on the case of a customer center business. We conducted in-depth interview and focus group interviews with the CEO of the company as well as with workers employed at the company in order to identify their need for flexible work arrangements. The subject of this study is a customer service center business that offers a variety of flexible work arrangements. We found that there is a need for flexible work arrangements in terms of both businesses and workers. These results suggest that flexible work arrangements can be activated when they meet the needs of businesses and workers. Flexible work arrangements can be activated when they meet the businesses'goals in human resource management and workers'goals for achieving work-family balance.
Keywords
flexible work arrangements; qualitative case study; customer center business; work and family balance;
Citations & Related Records
Times Cited By KSCI : 8  (Citation Analysis)
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