• Title/Summary/Keyword: Business Process Automation

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Methodology for Deriving Required Quality of Product Using Analysis of Customer Reviews (사용자 리뷰 분석을 통한 제품 요구품질 도출 방법론)

  • Yerin Yu;Jeongeun Byun;Kuk Jin Bae;Sumin Seo;Younha Kim;Namgyu Kim
    • Journal of Information Technology Applications and Management
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    • v.30 no.2
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    • pp.1-18
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    • 2023
  • Recently, as technology development has accelerated and product life cycles have been shortened, it is necessary to derive key product features from customers in the R&D planning and evaluation stage. More companies want differentiated competitiveness by providing consumer-tailored products based on big data and artificial intelligence technology. To achieve this, the need to correctly grasp the required quality, which is a requirement of consumers, is increasing. However, the existing methods are centered on suppliers or domain experts, so there is a gap from the actual perspective of consumers. In other words, product attributes were defined by suppliers or field experts, but this may not consider consumers' actual perspective. Accordingly, the demand for deriving the product's main attributes through reviews containing consumers' perspectives has recently increased. Therefore, we propose a review data analysis-based required quality methodology containing customer requirements. Specifically, a pre-training language model with a good understanding of Korean reviews was established, consumer intent was correctly identified, and key contents were extracted from the review through a combination of KeyBERT and topic modeling to derive the required quality for each product. RevBERT, a Korean review domain-specific pre-training language model, was established through further pre-training. By comparing the existing pre-training language model KcBERT, we confirmed that RevBERT had a deeper understanding of customer reviews. In addition, all processes other than that of selecting the required quality were linked to the automation process, resulting in the automation of deriving the required quality based on data.

eBusiness Portal System for Cosmetic Market Distribution (화장품 시장 유통망을 위한 e비즈니스 포탈 시스템)

  • Jeon, Heung-Seok;Kim, Jin-Soo;Ahn, Jeong-Wie
    • The KIPS Transactions:PartD
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    • v.11D no.2
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    • pp.479-484
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    • 2004
  • Recently, cosmetic shop market, which is made up of company, agent, and market shop, has got into trouble caused by economic crisis and the coming of new distribution systems such as internet shopping mall. To overcome the problems, in this paper, we propose a cosmetic distribution portal system, which we call COSPO. COSPO is a portal system that has three functions. The first is automation of the business process for product distribution between the company, agent, and market shops. The second is communication between them. The final is sharing information generated through the automated process. In this paper, we build a prototype that support distribution channel of a company. Then, ultimately it should be extended to cover the distribution network of all companies. COSPO will contribute to the modernization of the cosmetic market industry in the country as well as to the increase of the profits.

Simulation-based Design Validation and Alternatives Analysis of Release Process of Logistics Automation Warehouse (시뮬레이션을 활용한 물류 자동화 창고의 출고 프로세스 설계 검증 및 대안 분석)

  • Moon-Gi Jeong;JongPil Kim;JinSung Park;Kyung-Min Seo
    • Journal of the Korea Society for Simulation
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    • v.32 no.3
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    • pp.75-91
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    • 2023
  • As the business-to-customer (B2C) online market expands after the COVID-19 pandemic, the logistics industry has been constructing automated warehouses to handle multi-product, low-volume logistics. When constructing a logistics automation warehouse, it is crucial to validate that the facility's performance and operational logic are designed to meet the required throughput of the automated warehouse from the system design phase. This study proposes simulation-based validation and optimal alternatives for an H logistics automation warehouse in Iksan, Jeollabuk-do. Firstly, we focused on the box supply and packing processes, which are related to the release process, among the entire logistic processes. Then, we analyzed the potential bottlenecks in the target process and designed and implemented a discrete-event simulation model based on the analysis results. The simulation experiments showed that the facility parameters and operational logic identified in the system design phase did not satisfy the performance requirements of the entire automated warehouse. Additional experiments were conducted to suggest alternatives to meet the system performance requirements by changing the facility parameters and operational logic. We expect that the proposed study will be utilized in the future, not only in the system design phase but also in the system construction phase, for verification purposes to ensure that the construction proceeds according to the design.

Design of An Automated Contract Match-making System for VE Implementation (가상기업 구현을 위한 계약중개 자동화 시스템의 설계)

  • 정동길
    • The Journal of Society for e-Business Studies
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    • v.6 no.1
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    • pp.1-16
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    • 2001
  • This paper describes a preliminary investigation of contracts with a view towards automating the process of contract match-making. A novel approach based on exploiting Standard Form Contracts(SFC) is described. The approach is shown to be implementable with current technology. A second approach based on Standard Contract Clauses(SCC) which overcomes some of the limitations of Standard Form Contracts, is briefly outlined. The flexibility offered by this approach however, is accompanied by a considerable increase in the complexity of contract match-making. Both Standard Form Contracts and Standard Contract Clauses based match-making point towards an exciting area of future research.

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Design of the Workflow Interoperability System Using Mobile Agent (이동 에이전트를 이용한 워크플로우 상호운영시스템 설계)

  • 김선호;전수련
    • The Journal of Society for e-Business Studies
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    • v.9 no.1
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    • pp.197-208
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    • 2004
  • As the structure of an enterprise becomes complicated and distributed, the interoperability between workflow systems for the process automation among partners or departments is rising as an important issue. For the interoperability between workflow systems, we propose a data exchange scenario based on mobile agents. The scenario includes sequence diagrams and methods defined by UML. The mobile agents are designed based on the mobile agent standard, MASIF, developed by OMG. In order to prove the applicability of the mobile agent technology to workflow interoperability, we have developed a prototype function which creates and transfers mobile agents.

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A Study Development of Production Information System for Real-time of POP (POP(Point of Product)에 의한 실시간 생산정보시스템 구현 연구)

  • 박주식;박진홍;강경식
    • Journal of the Korea Safety Management & Science
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    • v.5 no.1
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    • pp.45-56
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    • 2003
  • This study intend to make easy modification, even if there is a new job or structure change, by modularizing program and computerize and automation of production control management used in CIM. Under the condition where manager control production on the job-site, for increasing connection with other operation and management on the computer by monitoring center computer, Recognizing information by computer is needed, it is possible by converting transaction. So production increase and quality improvement are possible by diminishing manager's and producer's work with the result of the study combining POP and CIM, after that, in e-business and m-business period that every enterprise must pass, customer satisfaction and sales promotion are possible with employee's computerizing minds. These study result also can knowledge process condition with theoretical class and have a power in finding a solution with foundation of theoretical knowledge.

Establishment of Standard Model for Production Facility Informatization System for Molding Business and its Effect Analysis (성형제조업의 생산설비정보화 시스템 표준모델 구축 및 효과 분석)

  • Yoon, Kyung-Bae
    • Journal of the Korea Society of Computer and Information
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    • v.15 no.2
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    • pp.171-178
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    • 2010
  • The purpose of this research is to develop a standard model for the compilation of production results in molding business to establish the informatization system for the production facility among informatizadon projects which can generate the performance of medium and short term introduction of the project in implementing the system to small and medium industry. The theory on the development method for the standardization of informatization for production facility in molding business applies PSDM (Production System Development Method) for which a number of researches were already done while developing a standardization model by standardizing two processes of raw material demand/supply management and making sum total for production quantity which are main processes for production management process. On the basis of the result of this research, small and medium companies in molding business and relevant specialized IT companies which desire to establish production facility informatization systems will be able to establish more efficient system by applying standardized model, and the result of research will enable to facilitate the establishment of the system for them while providing reliability of the system. Through the application of the result of this research, it will be possible to accomplish the elimination of unreasonable factors in production process, the enhancement of product quality and the saving of production cost.

A Study on Developing A Design of Cash Dispenser - With a Focus on LG Co. Cash Dispenser - (현금 인출기 디자인 개발 사례 연구 - (주) LG 전자 현금 인출기를 중심으로 -)

  • 오성진
    • Archives of design research
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    • v.12 no.2
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    • pp.5-16
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    • 1999
  • Nowadays the banks, with a wide spread of credit transaction practice in every business, offer better services to their customers, while the automation of banking is being made more rapid progress in th light of efficient banking service. For example, it is true that the automation of cash payment for customers goes on its progress and the competition between companies is getting more serious. Lately the banks that pursue "Banking Automation System" expand distribution of cash dispenser for the better electronic computer service and for the better service for their customers in quality. Therefore the makers producing "CD" accelerate their development of CD in various ways in order to secure MIS as the leading group of th field. CD, a kind of an automatic paying, is being used generally, and has various functions and its design is getting more compact than ever. Under this situation, I studied more trustworthy and convenient CD design suggestions in the way of case study on the basis of the process of developing CD and I suggest the better way of developing the design of CD in the future.of CD in the future.

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A Study on the Information Modeling of Defense R&D Process Using IDEF Methodology (IDEF 방법론을 이용한 국방 연구개발 프로세스의 정보모델링 연구)

  • Kim, Chul-Whan
    • The Journal of Society for e-Business Studies
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    • v.10 no.1
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    • pp.41-60
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    • 2005
  • IDEF(Integrated Definition) method, a standard methodology of CALS process modelling, was applied to the weapon system R&D process to provide information modelling by analysing about goal, input, output and constraints in the R&D process. The information to be managed in R&D institutes was identified by using SmartER which is the automation program of IDEF1/1X and obtained information modelling for TO-BE model. The work process of weapon system R&D consists of the concept study phase, the exploration development phase, the system development phase, the prototype manufacturing phase, and the report writing of R&D results phase. The information modelling of weapon system R&D is the R&D work process with information sharing by means of IWSDB Since IDEF is suitable for large scale system development like weapon system R&D, further studies on IDEF would be required to achieve the goal of defense CALS.

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A Neural Network- Based Classification Method for Inspection of Bead Shape in High Frequency Electric Resistance Weld

  • Ko, Kuk-Won;Hyungsuck Cho;Kim, Jong-Hyung
    • Transactions on Control, Automation and Systems Engineering
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    • v.2 no.3
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    • pp.182-188
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    • 2000
  • High-frequency electric resistance welding (HERW) technique is one of the most productive manufacturing method currently available for pipe and tube production because of its high welding speed. In this process, a heat input is controlled by skilled operators observing color and shape of bead but such a manual control can not provide reliability and stability required for manufacturing pipes of high grade quality because of a variety of bead shapes and noisy environment. In this paper, in an effort to provide reliable quality inspection, we propose a neural network-based method for classification of bead shape. The proposed method utilizes the structure of Kohonen network and is designed to learn the skill of the expert operators and to provide a good solution to classify bead shapes according to their welding conditions. This proposed method is implemented on the real pipe manufacturing process, and a series of experiments are performed to show its effectiveness.

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