• Title/Summary/Keyword: Business Diagnosis

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Integrated Framework of Process Mining and Simulation Approaches for the Efficient Diagnosis and Design of Business Process (효율적인 비즈니스 프로세스 진단 및 설계를 위한 프로세스 마이닝과 시뮬레이션 통합 프레임워크)

  • Sahraeidolatkhaneh, Atieh;Han, Kwan Hee
    • The Journal of the Korea Contents Association
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    • v.17 no.5
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    • pp.221-233
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    • 2017
  • To survive in the ever-changing environment, organizations need to improve or innovate their business processes. As a result, to attain this objective, BPM (Business Process Management) concept is widely adopted in modern enterprises. BPM life cycle consists of diagnosis, design, implementation and enactment. Conventionally, diagnosis of business process within the BPM life cycle is usually conducted by manual methods such as interviews, questionnaires and direct observations of process. And (re)designing business processes is also usually done manually under supervision of business experts from scratch. It is time-consuming and error-prone tasks. The objective of this research is to integrate the diagnosis and (re)design phase of BPM life cycle by sharing automatically generated process model and basic statistics in the diagnosis phase based on the process mining method. Eventually, this approach will lead to automate the tasks of diagnosis and design of business process. To implement and to show the usefulness of the proposed framework, two case studies were conducted in this research.

The Defect Diagnosis Process Model Utilizing BPMN Modeling Method in the Apartment Housing (BPMN 모델링 방식을 활용한 공동주택 하자진단 업무프로세스 모델)

  • Jung, Ryeo-Won;Kim, Kyung-Hwan;Lee, Jeong-Seok;Kim, Jae-Jun
    • Journal of the Korean housing association
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    • v.26 no.2
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    • pp.67-79
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    • 2015
  • As the Korean construction market in the apartment housing has changed to a housing consumer focused market, interest and importance on efficient use and management on existing buildings has increased rather than demand for new buildings. Interest of housing consumers on apartment house quality has increased in this market paradigm, and this spontaneously is connected to quality flaw related defect disputes and lawsuits that the importance of defect diagnosis has continuously increased. This defect diagnosis is directly connected to maintenance charges in defect dispute and lawsuit processes that rather objective and highly credible progress of duty is required. However, most defect diagnosis firms today that progress defect diagnosis are using different diagnosis methods and depend on the experience of experienced professionals that there is no standardized defect diagnosis process. Therefore, the purpose of this study is to provide common defect diagnosis process model for defect diagnosis firms utilizing the BPMN (Business Process Modeling Notation) modeling method. It is expected that this will contribute to professional and reliable task performances of concerned defect diagnosis workers. Furthermore, it is expected that design lawsuit damage will be substantially reduced by standardizing defect diagnosis processes.

A Study on the Prediction Diagnosis System Improvement by Error Terms and Learning Methodologies Application (오차항과 러닝 기법을 활용한 예측진단 시스템 개선 방안 연구)

  • Kim, Myung Joon;Park, Youngho;Kim, Tai Kyoo;Jung, Jae-Seok
    • Journal of Korean Society for Quality Management
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    • v.47 no.4
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    • pp.783-793
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    • 2019
  • Purpose: The purpose of this study is to apply the machine and deep learning methodology on error terms which are continuously auto-generated on the sensors with specific time period and prove the improvement effects of power generator prediction diagnosis system by comparing detection ability. Methods: The SVM(Support Vector Machine) and MLP(Multi Layer Perception) learning procedures were applied for predicting the target values and sequentially producing the error terms for confirming the detection improvement effects of suggested application. For checking the effectiveness of suggested procedures, several detection methodologies such as Cusum and EWMA were used for the comparison. Results: The statistical analysis result shows that without noticing the sequential trivial changes on current diagnosis system, suggested approach based on the error term diagnosis is sensing the changes in the very early stages. Conclusion: Using pattern of error terms as a diagnosis tool for the safety control process with SVM and MLP learning procedure, unusual symptoms could be detected earlier than current prediction system. By combining the suggested error term management methodology with current process seems to be meaningful for sustainable safety condition by early detecting the symptoms.

Development of Self-Diagnosis Methodology Based on Process for Improving the Effectiveness in Public Institutions Service (공공기관의 대국민 서비스 효율성 제고를 위한 프로세스 기반 자가진단 방법론 개발)

  • Kim, Changhee;Lee, Sanghoon;Kim, Soowook
    • Journal of the Korean Operations Research and Management Science Society
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    • v.40 no.1
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    • pp.171-184
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    • 2015
  • The purpose of this study is to develop the self-diagnosis methodology based on process for improving the effectiveness in public institutions service and to suggest it. For this goal, we would like to select the management methodology which can be easily handled from the viewpoint of working personnel in the public institutions and make it as a process. First, the strategy for the public institutions and the strategic task for practicing it are acquired using BSC (Balanced Score Card) which is now under the active research. At this time, the relative degree of significance is derived using the AHP (Analytic Hierarchy Process) which is conducted for the professionals and management to get the degree of importance in the strategic tasks. The acquired relative degree of significance and the figures related to the performance of each strategic task derived from the subsequent questionnaire are used to get the final highly efficient strategic task through IPA (Importance Performance Analysis). In this study, this process based self diagnosis methodology will be explained in detail using the case of Project A in order to verify the effectiveness of the management science technique on the self diagnosis of the public institutions.

A Study on the Level of BCMS(Business Continuity Management System) of Small and Medium Enterprises (중소기업의 재해경감활동관리체계 수준진단(Checklist)에 관한 연구)

  • Lee, Mi Sun;Kim, Min Ji;Kim, Do Yeon
    • Journal of the Korean Society of Safety
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    • v.32 no.4
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    • pp.122-128
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    • 2017
  • Recently, accidents such as human accidents are increasing rapidly due to natural disasters and changes in social conditions due to abnormal weather. As a result, damage has been causing massive damage unlike the past. In the case of small and medium enterprises excluding financial institutions and big company, there is no system for prevention and restoration for stable operation from various risks such as human and natural disasters. As the current disaster continues, public and private companies have raised the need for BCM, and with the introduction of the ISO22301 certification system, the company has been establishing and operating Enterprise Disaster Management Standards in the Ministry of Public Safety and Security since 2007. However, in most SMEs, it is hard to bear the input of internal labor and investment cost, and there is a lack of personnel with expertise to conduct BCM diagnosis. Therefore, in this paper, we will study the diagnosis level of enterprise continuity plan which is commonly used in Korea and abroad. Based on this, we will study the BCM system diagnosis method which can be applied to small and medium enterprises in Korea efficiently.

Structural Dashboard Design for Monitoring Job Performance of Internet Web Security Diagnosis Team: An Empirical Study of an IT Security Service Provider

  • Lee, Jung-Gyu;Jeong, Seung-Ryul
    • Journal of Internet Computing and Services
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    • v.18 no.5
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    • pp.113-121
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    • 2017
  • Company A's core competency is IT internet security services. The Web diagnosis team analyzes the vulnerability of customer's internet web servers and provides remedy reports. Traditionally, Company A management has utilized a simple table format report for resource planning. But these reports do not notify the timing of human resource commitment. So, upper management asked its team leader to organize a task team and design a visual dashboard for decision making with the help of outside professional. The Task team selected the web security diagnosis practice process as a pilot and designed a dashboard for performance evaluation. A structural design process was implemented during the heuristic working process. Some KPI (key performance indicators) for checking the productivity of internet web security vulnerability reporting are recommended with the calculation logics. This paper will contribute for security service management to plan and address KPI design policy, target process selection, and KPI calculation logics with actual sample data.

A Life Cycle-Based Performance-Centric Business Process Management Framework For Continuous Process Improvement (지속적 프로세스 개선을 위한 성과 중심의 생애 주기 기반 비즈니스 프로세스 관리 프레임워크)

  • Han, Kwan Hee
    • The Journal of the Korea Contents Association
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    • v.17 no.7
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    • pp.44-55
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    • 2017
  • Many enterprises have recently been pursuing process innovation or improvement to attain their performance goal. To comprehensively support business process execution, the concept of business process management (BPM) has been widely adopted. A life cycle of BPM is composed of process diagnosis, (re)design, and enactment. For aligning with enterprise strategies, all BPM activities must be closely related to performance metrics because the metrics are the drivers and evaluators of business process operations. The objective of this paper is to propose a life cycle-based BPM framework integrated with the process-based performance measurement model, in which business processes are systematically interrelated with key performance indicators (KPIs) during an entire BPM life cycle. By using the proposed BPM framework, company practitioners involved in process innovation projects can easily and efficiently find the most influencing processes upon enterprise performance in the process diagnosis phase, evaluate the performance of newly designed process in the process (re)design phase, monitor the KPIs of new business process, and adjust business process activities in the process execution phase through the BPM life cycle.

A Consulting Case Study on the Small Start-up through using the Business Model Canvas (소규모 창업기업의 사업진단과 컨설팅을 위한 비즈니스모델캔버스의 활용 사례연구)

  • Pyo, Won-Ji;Ha, Hwan-Ho
    • The Journal of the Korea Contents Association
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    • v.15 no.10
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    • pp.561-569
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    • 2015
  • Many start-ups have many realistic hardships in getting management diagnosis about whether their business model are properly going. For this reason, there is the need for an easy and simple method that makes it possible to conduct a strategic management through the analysis and management diagnosis of the business model. The Business Model Canvas(BMC) has been popularized as a tool to help entrepreneurs describe, design, challenge, invent and pivot their business model. This model gives a framework to describe the most important building blocks(9 blocks) of existing business. Entrepreneurs can make their own business analyses and craft their own solutions through using this model. In this study, we conducted consulting by using the BMC on the NARUATO which is a small start-up in the healthy food industry. This case study can use as a learning material for entrepreneurship education.

A Causal Analysis on Factors Affecting Management Outcome of Cherry Tomato Farming in Chungnam Area (방울토마토 경영성과에 영향을 미치는 요인분석)

  • Lee, Kwang-Won;Kim, Jai-Hong
    • Korean Journal of Agricultural Science
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    • v.32 no.2
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    • pp.151-167
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    • 2005
  • In this study, certain factors influencing cherry tomato were estimated using system equations. In addition, the amount of influence to income from each factor was estimated from both direct and indirect effects. Based on OLS(Ordinary Least Squares) estimation, path analysis and factor analysis were employed to overcome multicollinearity problems. Data used in this study is interviewed cross sectional data of 65 cherry tomato producing farm in Chungnam-do area. Average age of the producers is 46.5. Average year of the production is 8 years. Average farm size, productivity, and income are 1,123 pyong, 7,439kg/10a, 8,112,000won/10a, respectively. The business performance of the sample farms were above average, in terms of the diagnosis by "Standard Business Diagnosis for Cherry tomato". To identify the factors influencing productivity, 15, 19, and 25 independent variables were selected for the dependent variables of yield, price(quality), and business cost, respectively. Finally, yield, quality, and business cost variables were set as independent variables to explain income as dependent variable. As a result of main factor analysis, 10, 12, 15, and 16 factors were identified as main factors for yield, quality, business cost, and income, respectively.

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Analysis of regional variation in the lifetime physician diagnosis rate of atopic dermatitis (아토피피부염 평생의사진단율의 지역별 변이 분석)

  • Ko, Keum-Bok;Hwang, Ji-Young;Park, Il-Su
    • Journal of Digital Convergence
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    • v.17 no.1
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    • pp.403-412
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    • 2019
  • The purpose of this study is to analyze temporal and spatial variations of atopic dermatitis and to identify major factors. Data utilized in the study were collected by the Community Health Survey, KOSIS and so and on from 2009 to 2013. This study was analyzed using descriptive statistics and Geographically weighted regression model. As a result, regional diagnosis rate of atopic dermatitis was increased by 5 years, and difference related to geographic location was so large. The regional characteristics that contribute to the diagnosis of atopic dermatitis were as follows: older adults population ratio, ratio of basic living security received people, depression experience rate, high risk drinking rate, number of wastewater discharge business, number of tobacco retail business, number of fast food restaurant business. This study is meaningful in that it provided basic data on health policy direction and provided information on prioritization of health business in each region.