• 품질경영학회지
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• 제31권2호
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• pp.51-68
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• 2003

This research addresses familiarity and degree of using Internet site and trust building to affect service quality in e-commerce. We assume that the familiarity and frequency of using Internet site affect perceived service quality of customer. Also it assumes that customer's trust building intermediates their relationships. Several hypotheses are set to test these assumptions empirically. Consequently, the results show that familiarity of using Internet site affects customer's perceived service quality significantly except for tangible. Also it is found that degree of customer's trust building intermediates the relationship between familiarity of using Internet site and customer's perceived service quality significantly. For gaining good trust of customer in Internet site, we suggest that familiarity should fit into customer's needs.

• Journal of Construction Engineering and Project Management
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• 제4권3호
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• pp.47-52
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• 2014

In the last decades, Facility Management (FM) has established itself as a key building service factor.FM includes supporting services and organizing functions essential for maintaining, operating and managing physical component and material. The purpose of the paper is to develop an economical analysis for building facilities management during its service life based on limited cost. This method helps to facilities managers and engineers to make better decisions for reducing of facilities assessment costs and increasing the facilities' service life. This paper presents the preliminary development of a model involves three stages process namely data collection, economic computation and economic process optimization. This process was tested for fiberglass doors example in a building interior and exterior system. If executives can manage essential points effectively and make decisions according to a key performance index, cost can be optimized and safety can be enhanced for installation building.

• 한국건설관리학회:학술대회논문집
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• 한국건설관리학회 2001년도 학술대회지
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• pp.439-443
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• 2001

1970년대 이후 결제의 급속한 성장과 주택보급 확대 정책 등으로 단기간에 많은 건축물이 건설되었지만, 유지관리가 체계적으로 이루어지지 않아서 노후도가 심각한 실정이다. 민간시설의 경우 경제적 이익 실현 둥을 목적으로 노후도 및 내용연수에 상관없이 철거 후 재건축함으로써, 막대한 자원의 낭비와 건축 폐기물로 인한 환경오염을 초래하고 있다. 최근에는 재건축에 대한 법률이 강화되면서 노후 공동주택에 대한 재건축은 줄어들고 리모델링에 대한 관심이 커지고 있다. 본 논문은 건축물의 합리적인 리모델링을 유도하기 위하여 노후 건축물을 철거할 것인지 또는 리모델링 할 것인지를 개략적으로 판단할 수 있는 의사결정 시스템을 제안한 것이다. 이 시스템은 건축물의 내용연수 및 사용연수를 고려한 수명 평가와 구조 안전성·설비 노후도 및 거주환경 성능을 포함한 노후도 평가로 구성된다.

• 설비공학논문집
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• 제24권4호
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• pp.343-350
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• 2012

The major goal of building energy management is to minimize the energy consumption while maintaining the comfortable environment condition. Nowadays building energy management to save HVAC energy and so on is the most critical issue for existing building service branch with high efficiency equipments and their optimal operation. The effects on the building energy savings of the building equipment retrofit and the improvement of its operation method, especially in the field of HVAC system, were analyzed in this study for domestic small and/or medium sized buildings. Over 8.8% of energy saving was achieved compared withe total energy consumption in commercial building. These results could be used for reasonable maintenance and efficient management of the various building service equipments and related systems.

• 대한설비공학회:학술대회논문집
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• 대한설비공학회 2007년도 동계학술발표대회 논문집
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• pp.316-321
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• 2007

It is difficult for a superintendent or an operator of building service systems and equipment to decide the reasonable time for management of himself due to the shortage of his specialty for repair or replacement of a part of or whole equipment. But The reliable life expectancies for various building service equipment have not been prepared yet. This study shows the difference of optimal economic life and the decrease of running cost and energy consumption according to management level of the building equipment by the LCC analysis. The numerical model for building HVAC system was composed and analyses were performed for several parameters with management.

• 대한설비공학회:학술대회논문집
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• 대한설비공학회 2006년도 하계학술발표대회 논문집
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• pp.999-1005
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• 2006

The aim of this paper is to evaluation survey and improvement method of building service system insulation material incombustibility. In Korea, various insulation materials are being used to prevent energy losses. Performance of insulation materials is gradually advanced, and new insulation materials are developed and being used. We don't have prefer test standard of insulation material incombustibility. In this paper we investigate domestic and foreign standard about incombustibility Through the authors will show how we can improve incombustibility test standard in Korea.

• 디지털융복합연구
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• 제13권11호
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• pp.71-84
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• 2015

본 연구의 목적은 제조업에 융복합서비스를 제공하고 있는 기업 내 학습조직구축활동이 조직구성원들의 조직시민행위에 미치는 영향과 이에 대한 조절변수로서 조직지원인식의 역할을 탐구하는데 있었다. 본 연구는 구조화된 질문지를 이용하여 수행하였으며, 수도권 소재 31개 융복합사업서비스기업의 조직구성원 327명을 대상으로 자료를 수집하여 단계적 회귀분석방법을 사용해 분석하였다. 가설을 검증한 결과 학습조직구축활동의 7가지 변수와 조직지원인식 모두 조직시민행위에 유의미한 정(+)의 영향을 미치는 것으로 나타났다. 조절효과와 관련해서는 독립변수인 학습조직구축활동의 7요인 중 전략적 학습리더십만이 종속변수인 조직시민행위에 미치는 영향에 있어 조절변수인 조직지원인식에 의하여 조절되는 것으로 나타났다. 이러한 연구결과를 정리하고 이론적 실무적 함의를 논의한 후, 후속 연구의 방향을 제시하였다.

• 한국의류학회지
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• 제35권7호
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• pp.841-855
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• 2011

This study examines the structured model of building fashion customer loyalty by service recovery and scrutinizes the effect of explanations on perceived justice and the proposed model. The data of a total of 300 women were collected through an online survey. Employing structural equation modeling, this study demonstrated that both distributive and interactional justice had a positive impact on customers' satisfaction with service encounter that subsequently led to overall satisfaction with the brand. Overall satisfaction influenced the attitudinal loyalty of customers that induced their behavioral loyalty. To examine the effect of explanations on perceived justice and the process of building fashion customer loyalty by service recovery, t-test and multi-group SEM were employed. The result displayed that the group who received explanations after service failure perceived higher level of justice than the one who did not. There was a significant difference between two groups on the direct path from interactional justice to overall satisfaction with the brand. This study clarifies how perceived justice influences fashion customer loyalty mediating by satisfaction in and confirms the critical role of explanations in service recovery context. By implying the understanding of the important role of explanations in service recovery context, this study provides fashion marketers with insight for delivering more successful service recovery strategies that enhance customer loyalty.

• 보건의료산업학회지
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• 제12권3호
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• pp.79-93
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• 2018

Objectives: This study aimed to identify the current status and factors associated with emotional support services among care providers in elderly care service organizations. Methods: A total of 87 elderly care service agencies nationwide were recruited for the survey. Agencies' characteristics and emotional capacity monitoring activities; and program-building operations among care providers were measured. The collected data were analyzed using an ANOVA and multiple regression analysis. Results: Emotional capacity monitoring activities and program building were generally low. Factors associated with emotional capacity monitoring activities were region, welfare regulations, and vacation and annual leave provisions, while those associated with emotional capacity building programs were identified as vacation and annual leave provisions. Conclusions: The agencies' vacation and welfare system seems to affect emotional support service activities among care providers. It is necessary to prevent emotional exhaustion of care providers and promote quality improvement of care through social and systematic emotional support services.

• International Journal of Knowledge Content Development & Technology
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• 제2권2호
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• pp.31-45
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• 2012

This study prepared a foundation to provide high-quality services in a stable and effective way to meet the customer expectations, by building up and establishing an ISO 20000 certified IT service management system and protecting the information assets from various threats through effective system operation that meets the requirements of international standards, in order to ensure the reliability and stability of NDSL public services provided by KISTI Information Service Center and to enhance the customer satisfaction.