• Culinary science and hospitality research
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• v.8 no.1
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• pp.125-147
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• 2002

This study is to show the importance of customer and to define the customer's meaning in food industry. According to previous research, a consumer is a very small part of customer. At present and in the future, a customer is not only a consumer but all of interior and exterior environments related to a company. However the scope of customer has been extended eventually. Therefore, it is important for a company to find out and secure the proper customer giving profit. This study considers a relative marketing as a way to impress a customer. It is a useful marketing technology to make profits and company's growth. And to achieve a relative marketing successfully, it is necessary to perceive a fundamental understanding and building an organization for workers. Therefore, this study propose that a company would accomplish followings to continue a quality growth. First, Understanding and confidence about workers. Second, Building the culture of a company's organization impressive to a customer Third, Continuing effort and interest ing about service. In conclusion, a company will accomplish a customer satisfaction successfully through developing a service organization and performing relative marketing.

• Journal of Korean Society for Quality Management
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• v.41 no.2
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• pp.261-276
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• 2013

Purpose: This study intends to offer strategic implications that can be used in Korean medicine hospitals through analysis of causal relationship among factors focusing on image improvement and trust building. Methods: Differential model was introduced to test causal relationship. Questionnaire was developed, and data was collected and analyzed with Structural Equation Modeling. Results: Medical service has effects on image, trust, and CS. CS has an effect on trustworthiness, and trustworthiness has positive effect on loyalty intention and has negative effect on switching intention. Emotional attachment has moderating functions between trust and loyalty intention and between trust and switching intention. Conclusion: This study offers practical implications to relevant managers, at the same time it has limitations that omits relevant study of inducing factor for emotional attachment.

• Journal of the Korea Safety Management & Science
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• v.14 no.1
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• pp.137-145
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• 2012

In the previous study, the construction guide line of IT infra-structure for a u-City was introduced. However, it is only concentrated on the components and construction procedure for provider-oriented and technology-oriented sensor networks. In this paper the architecture and building process of demander-oriented sensor networks for sustainable u-City service are proposed. In the paper it is described (1) the enhancement methods of the procedure that can be flexibly constructed according to the scale of the project, (2) the methods that can improve the structure from the wireless sensor network such as RFID/USN to the hybrid sensor network, and (3) the consideration factors for providing the sustainable u-City service.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2020.11a
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• pp.171-172
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• 2020

In this study, in order to understand the needs for infrastructure services experienced by the public, we compared the level of infrastructure service satisfaction and analyzed the characteristics of infrastructure services by region. In this study, as a result of comparing the level of infrastructure satisfaction between regions, transportation and living infrastructure services were generally low. However, the characteristics of infrastructure services within the region are clearly different from the results of the infrastructure satisfaction between regions. Therefore, it is necessary to examine the level of infrastructure satisfaction within the overlooked region, and the satisfaction, improvement importance, respondent characteristics, and quantitative indicators need to be considered.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2021.11a
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• pp.240-241
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• 2021

For the sustainable development of the domestic construction project management field, each CM company should try to diversify in terms of service contract types and scope of work while having internationally competitive technical and service capabilities as follows. First, from the initiation of the service to the completion, the CMr should be able to establish and execute a plan to create specific outcomes. Second, CMr must have the capability to produce weekly or monthly cost, schedule, risk, and scope management reports. In addition, it should be possible to apply the cost plus sliding fee method or to systematically and continuously accumulate and process data generated during the construction process.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.5 no.7
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• pp.1252-1273
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• 2011

In Web Service Composition (WSC) area, services selection aims at selecting an appropriate candidate from a set of functionally-equivalent services to execute the function of each task in an abstract WSC according to their different QoS values. In despite of many related works, few of previous studies consider transactional constraints in QoS-aware WSC, which guarantee reliable execution of Composite Web Service (CWS) that is composed by a number of unpredictable web services. In this paper, we propose a novel global selection-optimal approach in WSC by considering both transactional constraints and end-to-end QoS constraints. With this approach, we firstly identify building rules and the reduction method to build layer-based Directed Acyclic Graph (DAG) model which can model transactional relationships among candidate services. As such, the problem of solving global optimal QoS utility with transactional constraints in WSC can be regarded as a problem of solving single-source shortest path in DAG. After that, we present Graph-building algorithms and an optimal selection algorithm to explain the specific execution procedures. Finally, comprehensive experiments are conducted based on a real-world web service QoS dataset. The experimental results show that our approach has better performance over other competing selection approaches on success ratio and efficiency.

• Proceedings of the Korean Institute of Building Construction Conference
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• v.y2004m10
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• pp.91-94
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• 2004

The demand for apartments is decreasing as the condition of housing market in Korea has changed. Therefore, construction companies have to understand the needs of the customers to win over them. It is important for construction companies not only to supply customers with high quality apartments but also to provide them high service quality for a long range plan. One of the important service of the construction companies is after-service(A/S) that includes the defect management. The inhabitants' unsatisfactory defect management will worse the image of the company among the future customers. Also A/S is one of the best way for the company to create good impression to the customers. so the defect management carried out by construction firms has to satisfy the inhabitants. In this study. the degree of association between inhabitants satisfaction and the company's image is proved and the factors of the inhabitants dissatisfaction in defect-management are presented. The major factor that causes dissatisfaction is the long service time of the defect management. Therefore, shortening the time of process taken to deal with the defects would allow construction outfits to satisfy their customers effectively and to be more competitive ones in the Korean apartment market.

• KIEAE Journal
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• v.12 no.6
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• pp.85-92
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• 2012

The Korean government has introduced building regulations with improved energy conservation measures, including higher insulation levels for building envelope. However, there are many existing buildings that tend to consume more energy for heating and cooling than new buildings, as they were built under the former regulations with relatively higher U-values of walls and glazing. In order to improve energy efficiency in existing buildings, green remodelling of building envelope and building services are required. For existing buildings, building services improvements have been achieved through energy service company(ESCO), but much attention has not been paid to building envelope improvements with various reasons, such as uncertainty of energy saving effect design issues and costs. The aim of this study is to evaluate the impact of building envelope improvements in a typical commercial building on its heating and cooling energy loads. The results show that the improvement of glazing with lower U-values has the highest energy saving effects, followed by wall, roof and floor, under the condition of same level of insulation improvements. However, high insulated glazing increased LCC because of higher initial investment costs.

• Journal of Multimedia Information System
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• v.7 no.1
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• pp.55-72
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• 2020

As the IT service environment grows, it is critical in terms of IT service quality to minimize the occurrence of failures due to changes in applications and to diagnose and recover in a short period of time how failure will affect the business. Thus, the Defense Acquisition Program Administration (DAPA) has been building and operating ITSMs to implement IT service management in a leading manner. Information Technology Service Management (ITSM) is divided into events, obstacles, changes, versions and setup management to ensure flexibility and stability in service delivery. It is also operated separately from service level, availability, capacity, financial and IT service continuity management to ensure service quality and cost efficiency. Based on ITSM military service history, this study looks at the impact of quality of service on value, satisfaction, and trust. The results of the analysis are highly valuable for future ITSM implementation and operation.

• Journal of Cadastre & Land InformatiX
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• v.46 no.2
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• pp.341-356
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• 2016

Land information and building information have highest utilization and importance in real estate and city administration area. However, providing integrated information service was difficult because conflation and integrative utilization was not easy. In this study, necessity of integrated information system, direction of integration, method of conflation and design of integrated system for land and building information are presented. In addition, the prototype system is developed and possibility of application of integrated information is proposed. For this purpose, current situation of management of land and building information was analyzed. Based on the analysis, matching and conflation processes among spatial and attribute data were applied to land and building information. Using integrated land building information DB, integrated information system and functions were designed and the prototype system was constructed. At last, information service examples in real estate and city administration area were suggested through system operation by LX.