• 제목/요약/키워드: Brand reputation

검색결과 153건 처리시간 0.024초

Brand Anthropomorphism, Brand Reputation, and Consumer Engagement in the Distribution of Smartphone Brands

  • Ngoc Dan Thanh NGUYEN;Trong Phuc NGO;Ngoc Van MAI;Kim Ngan TRA;Tran Huy Hoang LE
    • 유통과학연구
    • /
    • 제21권4호
    • /
    • pp.1-10
    • /
    • 2023
  • Purpose: This study aims to analyze the impact of Brand Anthropomorphism and Intimacy on Brand Engagement, and at the same time analyze the regulatory effect of Brand Reputation on the relationship between Brand Anthropomorphism and Intimacy and the relationship between Intimacy and Brand Engagement in terms of distribution brand. Results: The findings show that Brand Anthropomorphism, Intimacy, and Brand Reputation are important value factors in customers' minds toward their behavior, and from there, they will contribute to creating positive emotions and interactions between consumers and brands. Research design, data, and methodology: This article used the quantitative technique utilizing PLS-SEM software to test the hypothesis with 1,060 samples. Collected data shows that consumers in Ho Chi Minh City have positive emotions and interactive and social behaviors toward smartphone brands. Conclusion: The study has demonstrated the conclusions and proposed solutions to help smartphone brands build Brand Anthropomorphism while enhancing Brand Reputation thereby achieving Intimacy, which leads to consumer Brand Engagement. In addition, this study complements the concept of Brand Anthropomorphism which is lacking in theoretical background and is the first study in Vietnam to explore the prefixes and suffixes of the concept of Brand Anthropomorphism and the regulatory role of Brand Reputation.

브랜드명성과 성향조절초점이 비유사 브랜드확장에 미치는 영향 (The Influence of Brand Reputation and Chronic Regulatory Focus on the Non-similar Brand Extension)

  • 권혁윤;김상대
    • 디지털융복합연구
    • /
    • 제11권2호
    • /
    • pp.167-174
    • /
    • 2013
  • 본 연구에서는 모브랜드 제품범주와는 관련성이 없는 비유사제품으로의 브랜드확장에 영향을 미치는 모브랜드명성과 성향조절초점의 주효과와 이들 변수들 간의 상호작용효과를 알아보고자 하였다. 실험에서는 모브랜드로 국내 식품브랜드인 풀무원(고명성브랜드)과 가상의 브랜드인 그린(Green)(저명성브랜드)을, 확장제품으로는 화장품을 선정하여, 브랜드명성과 성향조절초점이 확장브랜드 평가에 어떻게 영향을 미치는지를 알아보고자 하였다. 연구 결과, 첫째, 저명성브랜드보다 고명성브랜드에서 브랜드확장에 대한 평가가 더 긍정적으로 나타났으며, 둘째, 촉진초점 성향의 소비자들이 방어초점 성향의 소비자들보다 브랜드확장에 대해 더욱 높게 평가하였다. 그리고 셋째, 고명성브랜드에서는 방어초점집단과 촉진초점집단 간 브랜드확장 평가는 차이가 없는 것으로 나타났으며, 저명성브랜드에서는 성향조절초점에 따라 브랜드확장 평가 차이가 유의미하게 나타남으로써, 이들 2변수들 간에는 상호작용효과가 있는 것으로 밝혀졌다.

Exploratory Study on Effects of Restaurant Attributes on Perception of Price and Brand Reputation - Comparison Between Locals and Tourists -

  • Yi, SungPo;Choi, Jinkyung
    • 한국식생활문화학회지
    • /
    • 제27권5호
    • /
    • pp.481-489
    • /
    • 2012
  • This study examines the effects of restaurant attributes on customers' perceptions of price and brand reputation. Four restaurant attributes were used to represent restaurant quality. Multiple regression was conducted to measure the relationships between the four restaurant attributes and price and brand reputation. Further, an independent T-test was used to compare differences between perceptions of locals and tourists with regard to restaurant quality under two categories (price and brand reputation) after they selected a restaurant. Results of this study revealed that residency did not have a significant impact on customers' perceptions of price or brand reputation, whereas restaurant attributes did have an impact. Taste was a predictor of perceived price, whereas service and atmosphere were predictors of brand reputation. In addition, comparison of restaurant attributes between locals and tourists showed that sanitation and service were significantly different in accordance with price and atmosphere, whereas taste and service were significantly different in accordance with brand reputation. Locals showed higher means for each restaurant attribute compared to tourists.

브랜드명성수준에 따른 브랜드 스토리텔링의 효과 (The Effect of Brand Storytelling in Brand Reputation)

  • 최수아;정효선;황윤용
    • 유통과학연구
    • /
    • 제12권4호
    • /
    • pp.55-63
    • /
    • 2014
  • Purpose - Brands and products often play key roles in enabling consumers to experience a good attitude, resulting in mentally enacting a specific prototype and reliving the experience by retelling a specific story. Brand storytelling can function as an important tool for managing the brand. To successfully apply a firm's brand storytelling, it is important to prove the effectiveness of storytelling. Therefore, by utilizing the research of Escalas (1998) and Fog et al. (2005), a list of measurements for storytelling component quality (SCQ) was applied. In addition, customer attitudes toward brand storytelling were tested. In particular, if customers encounter a dynamic and interesting story, although the brand is not widely known, they can be in communion with the brand and establish an emotional connection (Hill, 2003). Thus, brand reputation was divided into two levels (high vs. low), and the difference in effectiveness between storytelling component quality and consumers' advertisement attitude, brand attitude, and purchasing intention was examined. Research design, data, and methodology - By using the measurement list used in Choi, Na, and Hwang (2013), 12 categories in the level of message quality, conflict quality, character quality, and plot quality were measured. In addition, categories of brand reputation, advertisement attitude, brand attitude, and purchasing intention were measured. The study was based on 181 final survey samples targeting undergraduate and graduate students in Gwangju Metropolitan City. Results - Consumer responses toward storytelling were researched in the context of brand characteristics or product attributes, such as brand reputation, differentiated from extant simple effects of storytelling. Some brands with high reputation enjoy a halo effect due to prior learning, while other brands with comparatively low reputation have trouble generating positive responses despite attempts to enhance the level of reputation or induce favorable attitudes. Although not all due to the component quality of storytelling, the case of brands with low reputation exerted more positive impact on consumer attitudes than did brands with high reputation. As mentioned earlier, consumer evaluation of the component quality of storytelling was categorized into advertising attitudes, brand attitudes, and purchase intention for this study; this provides managerial implications in other ways. The results imply that an effective application of storytelling could be an important emotional tool for the development of both brands with low brand awareness and of well-known brands. Finally, this study serves to increase consumers' understanding and ability in interpreting brand stories that marketers tell about themselves, as well as to highlight differential experiences with products by level of brand hierarchy. Conclusions - This research aimed to provide an objective guideline for storytelling component quality while considering brand awareness. Thus, brand reputation was considered for proving the baseline effectiveness of storytelling, and this study provided directions for strategic establishment of storytelling. Based on this, we conclude that in further studies, it will be necessary to systematically manage brand story by considering other situation variables and various story patterns, and studying their differences.

온라인.오프라인 기업(企業)의 명성(名聲), 신뢰성(信賴性), 사업영역(事業領域) 유사성(類似性)이 신규(新規) 의류(衣類)브랜드 태도(態度)에 미치는 영향(影響) (The Effect of on-line and off-line Corporate Reputation, Credibility and the Similarity of Business Area on the Consumer's Attitude toward the Clothing Products with Brand)

  • 김소희;김일
    • 패션비즈니스
    • /
    • 제6권4호
    • /
    • pp.17-31
    • /
    • 2002
  • This study is, to the special company with corporate brand, to investigate the effect of its reputation, credibility and the similarity of business area on consumer's attitude toward its clothing products. It is another topic of the study to reveal statistical significance in comsumer's attitude when naming new product with two different brand strategy. The major findings of this study can be summarized as follows. First, there was positive relationship between corporate reputation and consumer's attitude toward new brand and also between corporate credibility and consumer's that. Second, corporate credibility is proven to be grown in proportion to company's reputation. In other words, a corporate credibility is grown with a corporate reputation. Third, the influence of similarity or fitness of business area has a positive effect on a attitude toward new brand. The case of use the new brand name, the variable had low effect on attitude toward new brand, comparing to the case of use the existing brand name but seems to be statistically significant. Fourth, comparing to the inclination toward company's product based on brand name, strategy of supporting brand extension is more effective than that of new brand name on evaluating company's reputation, credibility and the similarity of business area. Fifth, the similarity of business area and the interaction of brand name on the basis of the strategy of use the existing brand name(;brand extension strategy) and new one have significant effect on the inclination to a brand. When participating a new business, it is more effective that a company is extending its business where the similarity of business area is growing. For the case of low similarity, the brand-new strategy is proven to be effective.

한식레스토랑에서의 환경단서와 체험요인이 브랜드태도에 미치는 영향: 브랜드명성의 조절역할을 중심으로 (The Effects of Environmental Evidence and Experiences on Brand Attitude: Focused on a Moderator Role of Brand Reputation in Korean Restaurant)

  • 유영진
    • 한국콘텐츠학회논문지
    • /
    • 제14권1호
    • /
    • pp.488-504
    • /
    • 2014
  • 본 연구의 목적은 한식당에서 환경단서와 체험요인이 브랜드태도에 영향을 미치는지와 이러한 관계에서 브랜드명성이 조절변수 역할을 하는지를 파악하는데 있었다. 이러한 연구목적을 달성하기 위하여 한국의 한식당 중에서 매출액을 기준으로 하여 상위 20위 안에 드는 H와 B 외식업체를 방문했던 고객들을 대상으로 설문지를 배포하여 자료를 수집하였다. 총 353부의 설문지가 위계적 회귀분석을 사용하여 통계분석 되었으며, 다음과 같은 주요한 4가지 사항이 발견되었다. 첫째, 환경단서 중 공간성, 심미성, 청결성, 쾌적성이 브랜드태도에 영향을 미쳤다. 둘째, 체험유형에 속하는 행동, 관계, 인지, 감성 모두가 브랜드태도에 영향을 미치는 것으로 나타났다. 셋째, 브랜드명성은 환경단서 중 심미성차원과 브랜드태도 간에만 조절역할을 한 것으로 나타났다. 넷째, 브랜드명성은 체험 중 행동과 브랜드태도 간에만 조절역할을 한 것으로 나타났다. 이와 같은 결과들을 바탕으로 한식당 마케터들은 환경단서와 체험을 강화시키고, 마케팅 기법을 활용하여 브랜드명성을 강화시켜야 한다.

기업의 브랜드자산에 따른 CSR활동이 기업평판에 미치는 영향 (Influence of CSR Activities on Corporate Reputation Depending on Brand Equity)

  • 윤기창
    • 벤처혁신연구
    • /
    • 제1권2호
    • /
    • pp.13-34
    • /
    • 2018
  • 본 연구는 현재는 기업들은 브랜드자산과 기업평판을 구축에 기업의 전사적 역량을 투입하고 있다. 브랜드가치가 높다는 것은 소비자의 선택이 그만큼 많다는 것을 의미한다. 브랜드가치와 기업평판을 상승시키는 방법에는 여러 가지 전략이 있으나 본 연구에서는 CSR활동을 통해서 브랜드자산과 기업평판을 높이는 연구를 진행하게 되었다. 기업의 브랜드자산에 따른 CSR활동이 기업평판에 미치는 영향의 연구에 대한 요약은 다음과 같다. 첫째. 브랜드자산은 기업평판에 정(+)의 영향을 줄 것이다. 라는 가설은 브랜드인지도, 브랜드충성도, 지각된 품질에는 유의한 영향을 미쳤으나 브랜드이미지에는 유의한 영향을 미치지 않았다. 둘째. 브랜드자산은 윤리적책임에 정(+)의 영향을 줄 것이다. 라는 가설은 브랜드인지도, 브랜드충성도, 지각된 품질에는 유의한 영향을 미쳤으나 브랜드이미지에는 유의한 영향을 미치지 않았다. 셋째, 브랜드자산은 자선적책임에 정(+)의 영향을 줄 것이다. 라는 가설은 브랜드인지도, 브랜드충성도, 지각된 품질에는 유의한 영향을 미쳤으나 브랜드이미지에는 유의한 영향을 미치지 않았다. 넷째, CSR활동은 기업평판에 정(+)의 영향을 줄 것이다. 라는 가설은 윤리적, 자선적 모두 유의한 영향을 미치는 것으로 조사가 되었다. 다섯째. 윤리적책임은 브랜드자산과 기업평판간의 매개효과의 검정은 효과가 없는 것으로 조사가 되었다. 여섯째. 자선적책임은 브랜드자산과 기업평판간의 매개효과의 검정은 부분매개로 조사가 되었다. 이 결과를 종합해보면 기업은 평판을 구축하기 전에 브랜드인지도가 우선적으로 구축이 선행이 되어야 하며, 그 이유는 고객들에게 기업, 제품, 서비스가 인지가 되어야 브랜드자산의 다른 요소들도 평가를 할 수 있기 때문이며, 지속적인 CSR활동을 진정성을 가지고 진행해야 한다. 마지막으로 소비자들은 과거와 다르게 저 차원의 경제적책임, 법적책임보다 고 차원의 CSR활동인 자선적책임을 원하고 있으므로 기업과 실무자들은 브랜드자산, 기업평판 구축에 CSR활동을 전략적이며, 장기적인 관점에서 실행이 요구되며, 최고경영자의 지속적인 관심과 예산을 충분히 확보하여 진행한다면 그 효과가 발생할 것이다

제천시 도시브랜드 자산과 도시평판, 관광의도와의 관계 연구 -대학생을 중심으로- (A Study on the Relationship among Jecheon City Brand Equity, City Reputation and Travel Intention : Focusing on University Students)

  • 문효진
    • 한국콘텐츠학회논문지
    • /
    • 제19권3호
    • /
    • pp.548-556
    • /
    • 2019
  • 효과적인 도시브랜드 관리는 해당 도시에 다양한 이점을 제공해 줄 수 있다. 도시브랜드 자산을 갖춘 도시는 수요자인 관광객에게 도시를 정기적으로 방문하는데 동기부여를 줄 수 있으며, 다른 사람들에게 매력적인 관광지로 추천하는데 영향을 미칠 수 있다. 본 연구는 국내 지자체들이 도시브랜드에 관심을 가지고 이를 강화하기 위해 노력하고 있는 시점에서 국내외 관광객을 유치하기 위한 방안으로 도시브랜드 자산과 도시평판 개념을 적용해 살펴보고자 한다. 연구결과, 도시브랜드 자산은 도시의 평판을 제고하는데 긍정적인 영향을 미칠 수 있음을 확인할 수 있었고, 도시브랜드 자산은 관광의도에도 긍정적인 영향을 미칠 수 있다는 결과를 도출했다. 나아가 도시브랜드 자산과 도시평판, 관광의도와의 관계에서는 도시브랜드 자산이 관광의도와 직접효과와 더불어 도시브랜드 자산이 도시평판을 거쳐 관광의도에 영향을 미치는 간접효과도 나타나고 있음을 확인했다. 도시들은 관광객을 유치하기 위한 방안으로 1차 도시브랜드 관리와 2차 도시평판 제고에 힘써야 한다는 점을 시사한다.

Effect of Local Cosmetic Brand's Global Images on Domestic Consumers' Purchasing Decision

  • Han, Myung-Suk;Nam, Kyung-Hee
    • The International Journal of Costume Culture
    • /
    • 제13권2호
    • /
    • pp.130-140
    • /
    • 2010
  • This research was carried out by setting hypotheses on recognition of the global image of the research subject, a domestic cosmetic brand and consequent quality of the brand, reputation of the brand, purchasing decision, influence of images of expanded countries and their correlations to investigate what effect the global images of local brands practically have on domestic consumers' purchasing decision. The analysis results show that overseas expansion of the research subject brand has positive influence on the brand possessing global images. However, it can be seen that the quality of the brand has much larger influence on the reputation of the brand than the images of global brand. In addition, the images of the expanded countries have influence on purchasing decisions but the global images based on the expanded countries did not have much influence on purchasing decisions. Therefore, it can be seen that global images based on high levels of brand reputation and quality are requirements of a most competitive brand than images of the expanded countries in forecasting likelihood of purchase.

  • PDF

서비스 경험과 브랜드 명성이 구전의도에 미치는 영향: 미용실서비스를 중심으로 (Effects of Service Experience and Brand Reputation on Intention by Word of Mouth : Focused on Beauty Salon Service)

  • 고성현;여준상
    • 패션비즈니스
    • /
    • 제13권4호
    • /
    • pp.51-59
    • /
    • 2009
  • The purpose of this research is to investigate the influences of service experience and brand reputation on intention by word of mouth(WOM) when consumers get experiences at beauty salon. We made 2(valence of service experience: positive/negative) ${\times}$ 2(brand reputation level: high/low) subjects experimental design in order to find reason that there is a significant difference of intention by word of the mouth between positive experience condition and negative experience condition. Also we tried to find the interaction of two factors. To test our hypothesis, an experiment was performed on 68 university students in seoul area. Specifically, we used 2-way ANOVA and planned contrast method through SPSS 12.0 procedure. As a result, a two-way ANOVA demonstrated a significant main effect of service experience, which means that people more intend to make WOM when they experience a negative service than a positive service. Also the ANOVA showed a significant interaction effect between service experience and brand reputation, which represents that people more intend to make WOM for high-reputed(low-reputed) brand than low-reputed(high-reputed) brand when they encounter negative(positive) services.