• The Journal of Asian Finance, Economics and Business
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• 제6권1호
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• pp.169-175
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• 2019

Service quality has been a point of discussion from the decades as it is important for customer satisfaction, loyalty and retention. Various models have been proposed to measure the quality in the service sector. Models are modified in accordance with context and geography to assess the quality of service better. This study aims to investigate the impact of the modified e-SERVQUAL model on the customer perception about the existing relation and potential scope of doing business with a bank which in-turn will decide the performance of the bank. Statistical data was analyzed through various tests like reliability analysis, correlation and regression analysis using SPSS 25.0. The primary data of e-SQ and performance was gathered from 721 internet banking users using 32 item questionnaire, representing 72% response rates, of four selected Islamic banks of Malaysia. E-SERQUAL was modified by adding Shariah Compliance information about banks and products for Islamic banking customers. The finding specified that efficient & reliable services, fulfillment, security/trust, and Shariah compliance information have a significant association with the performance of Islamic banks. The research is original and its implications will be helpful for Islamic banks across the world to enhance the online experience of customers, which will help them to retain the customers in the rapid changing virtual environment.

• The Journal of Asian Finance, Economics and Business
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• 제7권7호
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• pp.453-462
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• 2020

The research postulates the conceptualization of talent in the Vietnamese banking sector via examining the factors pertaining to the concept of talent and talent management (TM) in the sector. This study applied qualitative research methods. A total of 20 managers and directors of ten banks (three public, four private and three foreign banks) were recruited for semi-structured interviews. The findings revealed that a combination of interconnected soft skills, learning ability, flexibility, technology adaptability, integrity and risk management skills contributes to talent identification. Managers in some private banks construed talent to be commensurate with high performance and high potential, whereas managers in public banks and foreign banks mainly relied on performance results in talent recognition. Moreover, talented employees holding sales-related jobs are given the most attention by management in the studied banks. Regarding practical implications, the banking community and practitioners' focus should be imparted to soft skills development and integrity control in order to foster employee performance and attitudes. Attention should be paid not only to sales positions, but also to other positions within the bank. This study is one of a few which explores talent concepts and TM approaches in the banking sector in general and Vietnamese banking field in particular.

• 국제지역연구
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• 제22권4호
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• pp.37-54
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• 2018

무형적인 자산인 지식자본(Intellectual capital)은 서비스업 분야의 기업조직에서 성과를 높이는 역할을 한다고 알려져 있다. 이에 본 연구는 한국의 은행을 대상으로 지식자본과 은행의 성과와의 연관성을 분석하였다. 지식자본으로 인한 재무성과를 측정하기 위하여 지식자본의 가치측정 수단이고 부가가치의 일종인 VAIC(Value Added Intellectual Capital Coefficient)을 이용하였다. 지식자본도 세부항목으로 구분하면 인적자본, 조직자본, 물리적 자본으로 구분되고 그 각각의 영향도 분석하였다. 방법상으로는 은행의 지식자본의 부가가치(VAIC), 구조적자본 효율성(SCE), 인적자본 효율성(HCE), 자본 효율성(CEE), 은행의 규모, 총대출 대비 대손충당금 비율, 총자산 대비 대출액 비율 등의 변수와 은행의 성과(performance)와의 관련성을 회귀분석하여 연관성을 분석하였다. 그 결과를 보면, VAIC는 은행의 재무적인 성과에 1% 수준에서 유의한 정(+)의 영향을 미치는 것으로 확인되었고 은행의 규모도 1%의 수준에서 유의한 정(+)의 영향을 미치는 것으로 확인되었다. 이러한 결과는 선행의 연구에서도 공통적으로 나타난 결과로 은행의 지식자본과 은행규모가 은행의 성과에 중요한 영향을 미친다는 것을 알 수 있다.

• The Journal of Asian Finance, Economics and Business
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• 제9권3호
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• pp.43-51
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• 2022

This paper examines the main factors affecting the bank performance under the Basel II implementation in Vietnam, a transitional economy in Asia. We pay special attention to the implementation duration of the Basel II convention and how it affects profitability. Thereby, we can evaluate the effectiveness of Basel II in the whole system according to the roadmap to 2020. We employ the panel data regression method to analyze a sample of 300 bank-year observations from 25 commercial banks during the 2008-2019 period. Our empirical findings show that the size of the bank, net interest margin, state ownership, and Basel II convention have positive effects on bank profitability. However, our empirical findings indicate that bank age and branch number negatively reduce bank performance. Finally, our results indicate that commercial banks earn extra profit from delaying the implementation of Basel II. However, commercial banks will encounter higher credit, and operational risks arising from delaying the implementation of Basel II standards. Therefore, our study contributes to the insights into the bank's management to enhance profitability, especially after implementing Basel II in a transitional economy. Finally, our study also provides policy implications for bank managers and banking supervisory to maintain the sustainable development of the banking system.

• International Journal of Internet, Broadcasting and Communication
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• 제9권1호
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• pp.29-34
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• 2017

Over the past several decades, embedded system and flight control computer technologies have been evolved to meet the diverse needs of the mobile device market. Current embedded systems are at the heart of technologies that can take advantage of small-sized specialized hardware while still providing high-efficiency performance at low cost. One of these key technologies is multiple memory banks. For example, a dual memory bank can provide two times more memory bandwidth in the same memory space. This benefit take lower cost to provide the same bandwidth. However, there is still few software technologies to support the efficient use of multiple memory banks. In this study, we present a technique to efficiently exploit multiple memory banks by software support. Specifically, our technique use an interference graph to optimally allocate data to different memory banks by an optimizing compiler. As a result, the execution time can be improved upto 7% with the proposed technique.

• The Journal of Asian Finance, Economics and Business
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• 제8권4호
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• pp.1021-1032
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• 2021

This research identifies the main factors of the psychological climate that directly affect the performance of banking employees in Vietnam. Besides, this research also takes into consideration the differences in gender, age, educational level, and income on working performance. A survey was obtained from 207 employees working at joint-stock commercial banks and the analysis was handled with SPSS 20 software supports. The result shows that the measurement scales meet the requirements of validity and reliability. Regression analysis demonstrates that there are four factors directly affecting the working performance: friendliness, personal development and learning opportunities, straight and open communication, and the support from the senior management. These four factors have created a healthy psychological climate in the banks, where employees will feel comfortable and happy to improve work performance. Furthermore, this research has found that the higher the income, the more efficiently employees will work. The results of this research contribute to the measurement scale of working environment factors. At the same time, this research also proposes some recommendations for organizational managers to build a reasonable working environment that can inspire a sense of mental comfort for employees to work at their full capacity and to achieve the highest performance.

• The Journal of Asian Finance, Economics and Business
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• 제9권6호
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• pp.105-114
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• 2022

With the help of this study, we aim to investigate the influence of Financial Distress (FD) and information and communication technology (ICT) on the operating performance and efficiency of banks in the Indian banking sector. FD can be defined as a position in which a company or individual is not in a condition to fulfill their promise of paying their obligations on time. The term "financial distress" refers to a situation in which a corporation or individual is unable to keep their promise of paying their debts on time. In this work, panel data analysis (PDA) was used to analyze data from 33 Indian banks over ten years (2010 to 2019). According to the findings, FD has a positive and significant impact on bank operational performance and efficiency. The current study will give the banking industry a better understanding of how a bank's performance can be negatively impacted by distressing conditions that render it inefficient and ineffective. Second, it will show investors how the level of distress can have a significant impact on bank performance in the market, finally resulting in the loss of money invested.

• The Journal of Asian Finance, Economics and Business
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• 제8권10호
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• pp.47-56
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• 2021

It is unavoidable for businesses, especially commercial banks, to compete with other firms and financial institutions in a globalized and internationalized world. Basel I, II, and III were developed by the Basel Committee on Banking Supervision with the primary purpose of supporting banks in dealing with potential risks and enhancing their ability to absorb losses. Basel II and III require the minimum capital adequacy ratio (CAR) of 8% and 10.5%, respectively. This paper estimates the optimal CAR of 26 commercial banks in Vietnam from 2016 to 2020 using the two-stage DEA method. According to the empirical findings, banks with ideal CARs exceeding 8% (as defined by Basel II) and 10.5 percent (as defined by Basel III) account for approximately 98 percent and 88 percent of all banks, respectively. Furthermore, 75.83 percent of all banks need to boost their existing CAR to achieve the optimal level of CAR as well as obtain the best performance. On average, the optimal CAR of state-owned banks is higher than other joint-stock banks, respectively 26 percent and 19 percent. Consequently, it is recommended for Vietnam commercial banks to reach optimal CAR and comply with the new policy set by Basel III with the purpose of approaching the efficient frontier.

• 문화기술의 융합
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• 제7권2호
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• pp.165-170
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• 2021

본 연구는 주택가격의 변화가 우리나라 지방은행의 경영성과에 미치는 영향을 DOLS 모형을 이용하여 분석하였다. 분석 결과, 주택가격변동률은 지방은행의 성장성, 수익성 및 건전성에 모두 통계적으로 유의한 영향을 미치지 못하는 것으로 나타났다. 거시경제변수 중에서 단기금리만이 어떠한 모형에서도 유의한 양(+)의 영향을 미치는 것으로 나타났다. 이는 단기금리가 상승하면 지방은행이 대출을 유의하게 증가시키고 이는 수익성의 유의한 증가를 가져오지만 건전성에는 유의한 부정적 영향을 미치는 것을 의미한다. 반면에 은행특성변수들은 대부분 지방은행의 성장성, 수익성 및 건전성에 유의한 음(-)의 영향을 미치는 것으로 나타났다.

• The Journal of Asian Finance, Economics and Business
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• 제7권3호
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• pp.41-51
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• 2020

A series of corporate failures and financial crises have raised attention to organizational governance issues, especially for financial institutions. In the banking system, corporate governance further plays a unique role because of the uniqueness of the banking organizations. Therefore, this study aims to examine the effect of corporate governance disclosure on bank performance by building a corporate governance disclosure index (CGDI) for 10 Islamic banks operating in Iran, Saudi Arabia and Malaysia. The data used in this study are secondary data taken from annual reports and sourced from the official websites of each banks include Iran Exchange, Stock Market Quotes and Financial News, and Bursa Malaysia. This study uses content analysis of the annual bank report within five years (2014-2018). The results show that Islamic banks comply with 72.4% of the attributes discussed in the CGDI. The most frequently reported and disclosed elements are board structure and audit committee. The regression results provide evidence that Islamic banks with a higher level of corporate governance disclosure reported high operating performance measured by ROA. In contrast to the expectation, the financial performance of ROE and Tobins'q are not significantly related to the disclosure of sharia bank governance.